{
  "version": 3,
  "sources": ["ssg:https://framerusercontent.com/modules/CVIkZiSMJc9RqFu6bltZ/DPkFLy4SI2t5zckpESLX/aI4ccIXT5.js"],
  "sourcesContent": ["import { jsx as _jsx, jsxs as _jsxs } from \"react/jsx-runtime\";\nimport { addPropertyControls, ControlType, Link } from \"framer\";\nimport * as React from \"react\"; /**\n                                * @framerRecordIdKey id\n                                * @framerSlug U5xWAA61Z\n                                * @framerData\n                                */\nconst data = [{\n  dhNdNlO7R: \"Inbox Agent statuses in Live Chat\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"In Live Chat on the Omnichannel Widget, your customers can now see when your agents are:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: '\"Active\" (this status mirrors \"Online\" in Inbox)'\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: '\"Away\" (this status mirrors both \"Busy\" and \"Away\" in Inbox)'\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: 'Inbox Agent statuses are currently enabled by default. You can hide your agents\\' details using the \"Hide Agent Details\" configuration in the Omnichannel Widget Settings.\\xa0'\n    })]\n  }),\n  hJi2AzIkE: \"2023-04-22T00:00:00.000Z\",\n  id: \"KVMND9IjG\",\n  U5xWAA61Z: \"inbox-agent-statuses-in-live-chat\",\n  vsvkiZdCc: 9,\n  vZsHma8s3: \"get-started-with-the-omnichannel-widget\"\n}, {\n  dhNdNlO7R: \"Omnichannel Widget onboarding guide for Inbox\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"The Omnichannel Widget enables you to communicate with your teams on your homepage, in your app, on live chat or any messaging service \u2014 WhatsApp, Messenger, WeChat, SMS, and more.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"In this guide, you'll learn how to install the Omnichannel Widget on your website.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Step 1\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"First things first, install Live Chat as an\\xa0\", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/channels\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Inbox Channel\"\n        })\n      }), \"\\xa0and \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360009357917\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"configure the Omnichannel Widget\"\n        })\n      }), \" to make it your own.\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Step 2\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Once you\u2019re happy with your custom Omnichannel Widget configuration, it\u2019s time to \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/omnichannel-widget\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"install the Omnichannel Widget code snippet\"\n        })\n      }), \" on your website.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Step 3\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"To collect your unique Javascript code snippet, click Add widget to your website on the top-right of your screen above the widget preview.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: 'Important: You must add the authorized domains and URLs that the widget will appear on to the Authorized domains section. You can find this in your widget\\'s \"General tab\" and scrolling to the bottom.'\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Step 4\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Your unique Javascript code snippet will then be displayed in a modal. We\u2019ve prepopulated all your configurations and workspace data so all you need to do is copy-to-clipboard and embed this in your website code.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Step 5\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Here\u2019s how to embed the Javascript code snippet on your website:\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Copy the full Javascript code snippet\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Go to the <body> section of your website\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Paste the full Javascript code snippet as the last line before the closing </body> tag.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Repeat the process on each page you want the widget to show up.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Deploy your changes and tada! \uD83C\uDF89\\xa0 The Omnichannel Widget is now live on your website.\\xa0\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Step 6\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"You can now toggle between active and inactive on the top of your \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/omnichannel-widget\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Omnichannel Widget configuration page\"\n        })\n      }), \" to either display (active) or hide (inactive) the widget.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"And that\u2019s it! \uD83C\uDF89 Now you know how to install the\\xa0Omnichannel Widget\\xa0on your website.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    })]\n  }),\n  hJi2AzIkE: \"2023-04-14T00:00:00.000Z\",\n  id: \"Lw76czOoH\",\n  U5xWAA61Z: \"omnichannel-widget-onboarding-guide-for-inbox\",\n  vsvkiZdCc: 22,\n  vZsHma8s3: \"get-started-with-the-omnichannel-widget\"\n}, {\n  dhNdNlO7R: \"Sending Emojis in Live Chat\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"Your customers can now send Emojis to your team in Inbox using a native library of Emojis in Live Chat on the Omnichannel Widget.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Emojis are enabled on the Omnichannel Widget by default.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    })]\n  }),\n  hJi2AzIkE: \"2023-04-07T00:00:00.000Z\",\n  id: \"CDcbyqZ1v\",\n  U5xWAA61Z: \"sending-emojis-in-live-chat\",\n  vsvkiZdCc: 2,\n  vZsHma8s3: \"get-started-with-the-omnichannel-widget\"\n}, {\n  dhNdNlO7R: \"How to install channels on the Omnichannel Widget\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"The Omnichannel Widget enables your customers to start and continue conversations on their preferred communication channel.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The widget currently supports: WhatsApp, Facebook Messenger, SMS, Voice Calling, LINE, Telegram, Email. We're adding more and more channels soon.\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"To enable other channels in the Omnichannel Widget, you'll first need to install channels in \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/manager/channels\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Inbox Channels\"\n            })\n          }), \". Need help? Check out our \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://support.messagebird.com/hc/en-us/sections/360001794498-Install-channels\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Inbox Channel installation guides\"\n            })\n          }), \".\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Done? Awesome! Now that you've installed your desired channels in Inbox, you're ready to enable these for use in the Omnichannel Widget.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Head over to your Omnichannel Widget Settings in Inbox. In the Channels section, you'll see your installed Inbox channels. From here, you can pick your channels.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"To enable a channel, simply toggle the channel to Enabled and hit Publish at the top of the page.\\xa0\\xa0\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"And that\u2019s it! Your changes will be deployed straightaway so your customers can begin chatting via other channels with the Omnichannel Widget. \"\n        })\n      })]\n    })]\n  }),\n  hJi2AzIkE: \"2023-01-05T00:00:00.000Z\",\n  id: \"Ue1_qZJkS\",\n  U5xWAA61Z: \"how-to-install-channels-on-the-omnichannel-widget\",\n  vsvkiZdCc: 4,\n  vZsHma8s3: \"get-started-with-the-omnichannel-widget\"\n}, {\n  dhNdNlO7R: \"Preview my Omnichannel Widget before installing and enabling\",\n  EB4fXs0aJ: /*#__PURE__*/_jsx(React.Fragment, {\n    children: /*#__PURE__*/_jsx(\"p\", {\n      children: \"In the Omnichannel Widget Settings in Inbox, you can fully customize your widget. Before enabling for your customers to see, you can preview your widget in real time \u2014 this is exactly how your widget will appear on your website.\"\n    })\n  }),\n  hJi2AzIkE: \"2022-05-26T00:00:00.000Z\",\n  id: \"L7UYMYdHS\",\n  U5xWAA61Z: \"preview-my-omnichannel-widget-before-installing-and-enabling\",\n  vsvkiZdCc: 6,\n  vZsHma8s3: \"get-started-with-the-omnichannel-widget\"\n}, {\n  dhNdNlO7R: \"Display, hide or remove the Omnichannel Widget\",\n  EB4fXs0aJ: /*#__PURE__*/_jsx(React.Fragment, {\n    children: /*#__PURE__*/_jsx(\"p\", {\n      children: \"Once you've installed your Omnichannel Widget javascript snippet, you can toggle active / inactive to either display (active) or hide (inactive) the widget in the Omnichannel Widget Settings in Inbox. Don\u2019t forget to hit Publish to update your changes on your website.\\xa0\"\n    })\n  }),\n  hJi2AzIkE: \"2022-05-20T00:00:00.000Z\",\n  id: \"q0j6H67Op\",\n  U5xWAA61Z: \"display-hide-or-remove-the-omnichannel-widget\",\n  vsvkiZdCc: 6,\n  vZsHma8s3: \"get-started-with-the-omnichannel-widget\"\n}, {\n  dhNdNlO7R: \"How to create and manage multiple Omnichannel Widgets \",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Multiple Omnichannel Widgets are useful for businesses with only one support team (\", /*#__PURE__*/_jsx(Link, {\n        href: \"http://ready/?%20%20and%20activate%20your%20new%20Widget..\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Inbox account\"\n        })\n      }), \") and multiple brands or experiences (e.g.\\xa0 website and a user dashboard).\"]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"In this guide, you\u2019ll learn how to set each Omnichannel Widget to have its own configuration (design, behaviour, and visibility) and \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://dashboard.messagebird.com/en/flow-builder\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Flow Builder\"\n        })\n      }), \" automation logic.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Requirements\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: /*#__PURE__*/_jsx(Link, {\n            href: \"https://dashboard.messagebird.com/en/sign-up\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"A MessageBird account\"\n            })\n          })\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: /*#__PURE__*/_jsx(Link, {\n            href: \"https://dashboard.messagebird.com/en/flow-builder\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsxs(\"a\", {\n              children: [\"Flow Builder\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {})]\n            })\n          })\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Step 1: Create an additional Omnichannel Widget\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Go to your \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/omnichannel-widget\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Omnichannel Widget Overview\"\n        })\n      }), \" and click Add new widget.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Step 2: Name your new widget\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Set your internal Omnichannel Widget name. This is so you can differentiate between your Omnichannel Widgets\u2014it won\u2019t be displayed on your widget and your customers won\u2019t see it.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Step 3:\\xa0 Customize your new widget\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Once you\u2019ve set the name of your widget, you'll arrive in your Omnichannel Widget Settings where you can customize the design, behaviour, and visibility, get your installation snippet, and activate your new Widget.\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"You can also activate, deactivate, edit, and delete your Omnichannel Widgets directly from the \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/omnichannel-widget\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Omnichannel Widget Overview\"\n        })\n      }), \".\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"If you want to configure specific automations for your new Omnichannel Widget, you can head over to \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://dashboard.messagebird.com/en/flow-builder\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Flow Builder\"\n        })\n      }), \" and customize the logic accordingly.\\xa0\"]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"And that\u2019s it! \uD83C\uDF89 Now that your Omnichannel Widget is live, your Live Chat messages from every active Omnichannel Widget will arrive to your \", /*#__PURE__*/_jsx(Link, {\n        href: \"http://ready/?%20%20and%20activate%20your%20new%20Widget..\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Inbox account\"\n        })\n      }), \".\\xa0\"]\n    })]\n  }),\n  hJi2AzIkE: \"2021-04-02T00:00:00.000Z\",\n  id: \"ugvJbP9Kx\",\n  U5xWAA61Z: \"how-to-create-and-manage-multiple-omnichannel-widgets-\",\n  vsvkiZdCc: 3,\n  vZsHma8s3: \"get-started-with-the-omnichannel-widget\"\n}, {\n  dhNdNlO7R: \"Send ticket information to Slack with Actions\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"In this guide, you\u2019ll learn how to use Actions to send ticket information to Slack. This is a great way to improve your agent's efficiency without them needing to leave Inbox.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Requirements\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"An \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Inbox\"\n            })\n          }), \" account.\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"A Slack workspace.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"A \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://api.slack.com/apps\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Slack app\"\n            })\n          }), \" and its \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://api.slack.com/messaging/webhooks#posting_with_webhooks\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Webhook URL.\"\n            })\n          })]\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Set up the Slack Inbox Action\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"To set up an Action, you need to be an Owner or an Admin.\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Log in to \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Inbox.\"\n            })\n          })]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click the Settings icon on the taskbar on the left-hand side of your screen.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click\\xa0Actions, then click\\xa0Slack.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Enter the name of your action. Make it something recognizable, like 'Send to #general'.\"\n        })\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Enter the Webhook URL of your Slack app, then click\\xa0Add to save.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,0pHIesxmg3g9Tmx7Dv6JwLSuurA.png?originalFilename=Screenshot_2020-03-09_at_17.11.46.png\",\n          src: new URL(\"https://framerusercontent.com/images/0pHIesxmg3g9Tmx7Dv6JwLSuurA.png\").href\n        })]\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"How to use the Slack Action\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Log in to \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Inbox.\"\n            })\n          })]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Open a ticket and click the\\xa0+\\xa0symbol next to the attachment icon.\\xa0\"\n        })\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Click Send to Slack.\\xa0\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,u5ykmhU4LlFYusO1cus1Z1DCyiw.png?originalFilename=image2.png\",\n          src: new URL(\"https://framerusercontent.com/images/u5ykmhU4LlFYusO1cus1Z1DCyiw.png\").href\n        }), /*#__PURE__*/_jsxs(\"p\", {\n          children: [/*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        })]\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"You'll see a modal with a free-text space. Enter the message that you want to display when you send the ticket information to Slack, for example, 'This payment has not been processed. Posting this to the channel for visibility', then click Submit to confirm.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,29uJmtr1qK9mvVhPULYUdEXCc.png?originalFilename=image15.png\",\n          src: new URL(\"https://framerusercontent.com/images/29uJmtr1qK9mvVhPULYUdEXCc.png\").href\n        })]\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Awesome! The Action will be displayed in your Inbox ticket. If you want to see the Action\u2019s details, click View.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,n5Ey55q2swyFsm0kjhR2gPzdME.png?originalFilename=image3.png\",\n          src: new URL(\"https://framerusercontent.com/images/n5Ey55q2swyFsm0kjhR2gPzdME.png\").href\n        }), /*#__PURE__*/_jsxs(\"p\", {\n          children: [/*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        })]\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2023-03-31T00:00:00.000Z\",\n  id: \"YZJ8Leb9x\",\n  U5xWAA61Z: \"send-ticket-information-to-slack-with-actions\",\n  vsvkiZdCc: 39,\n  vZsHma8s3: \"tickets\"\n}, {\n  dhNdNlO7R: \"Reviewing past tickets\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"If you want to review a ticket that was already resolved, click on the Resolved section. A list of all resolved tickets will be displayed, select the past ticket you\u2019re looking to see an overview of it, including the full conversation, contact details, and platforms in use.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    })]\n  }),\n  hJi2AzIkE: \"2023-03-21T00:00:00.000Z\",\n  id: \"Uo_MEF0TN\",\n  U5xWAA61Z: \"reviewing-past-tickets\",\n  vsvkiZdCc: 18,\n  vZsHma8s3: \"tickets\"\n}, {\n  dhNdNlO7R: \"Inbox Ticket Statuses\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"In the below graph we will explain the various statuses available in Inbox and give guidance on how to use them.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Status\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"When should you use this status?\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Examples\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Active\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Tickets requiring Support attention and action now\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Customer ask a new question\\xa0\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Tickets that customers have\\xa0replied to\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Tickets that have been transferred from another department or colleague\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Pending\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Tickets where you need more info from the customer to help them further\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Customer did not provide examples needed to investigate the issue\\xa0\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"The request/issue is unclear\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"On-Hold\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Tickets where you are waiting for input from another party in order to answer the customer\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Escalations to third parties\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Issues that are being looked at by another team\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Resolve\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Tickets where the issue has been solved or the question has been answered completely\"\n    }), /*#__PURE__*/_jsx(\"ul\", {\n      children: /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Tickets that have no outstanding issues or questions\"\n        })\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Blocked\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Tickets currently being investigated internally that need more time to resolve\"\n    }), /*#__PURE__*/_jsx(\"ul\", {\n      children: /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Agent needs help from team members to answer a query\"\n        })\n      })\n    })]\n  }),\n  hJi2AzIkE: \"2023-03-21T00:00:00.000Z\",\n  id: \"G1zPAbrhM\",\n  U5xWAA61Z: \"inbox-ticket-statuses\",\n  vsvkiZdCc: 9,\n  vZsHma8s3: \"tickets\"\n}, {\n  dhNdNlO7R: \"Replying and closing a ticket\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"Click on your initials/photo and set your agent status as available or click on the Go online button in the queue section. If your agent status is offline, you won\u2019t be able to work on tickets, accept new ones or even see new tickets coming in.\\xa0\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Your new tickets will be under Queue. Place your cursor over the ticket and tap Accept. The tickets will automatically move to Your Tickets. Click on the ticket and write your reply\u2014you can also attach media by clicking on the attachment icon. To check what types of media are supported by each channel, please see this \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://developers.messagebird.com/docs/whatsapp/wb-deepdive/\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"features table\"\n        })\n      }), \".\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Switching the channel: By default, the channel for your reply will be the same as the one the customers used to contact you. For example, if the user contacted you via WhatsApp, that will be the default channel. However, you can easily switch it by clicking on the drop-down menu next to the default channel.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Keep in mind that that you\u2019re only able to switch to a channel on which the contact is available, that is, from which you have the respective identified. For example, the contact\u2019s phone number is the identifier for WhatsApp and SMS, so you can easily change between the two. However, for Facebook Messenger the identifier is the contact\u2019s Page ID, so you\u2019ll need it if you want to be able to switch to this channel.\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [/*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Leaving a note: You can choose to leave an internal note for the ticket\u2014only you and the other agents will be able to see it. Click on the + Note button, write your internal note, e.g., \u201CDon\u2019t close this ticket until the customer replies.\u201D and tap Save note when you\u2019re ready.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"When your reply is ready, simply click on the Send button.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Do you want to close the ticket? Once you\u2019re finished working on a ticket, click on Resolve ticket on the top-right of the conversation. And voil\\xe1! The ticket will be automatically moved to the resolved section.\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2023-02-08T00:00:00.000Z\",\n  id: \"LG8lFcBGy\",\n  U5xWAA61Z: \"replying-and-closing-a-ticket\",\n  vsvkiZdCc: 21,\n  vZsHma8s3: \"tickets\"\n}, {\n  dhNdNlO7R: \"Hiding and deleting tags from agents\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"If you're an Inbox owner or admin, you might want to hide tags from agents if those tags are no longer in use. To hide tags from agents, follow these steps:\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [/*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/login\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Log in to Inbox\"\n            })\n          }), \" and navigate to Settings > \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/manager/tags\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Tags\"\n            })\n          }), \". All of your workspace tags will be displayed.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,5xHmwd9EwWANwxZq7DL3i5THxrM.png?originalFilename=tags.png\",\n          src: new URL(\"https://framerusercontent.com/images/5xHmwd9EwWANwxZq7DL3i5THxrM.png\").href\n        }), /*#__PURE__*/_jsxs(\"p\", {\n          children: [/*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        })]\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Uncheck the box next to the tag that you want to hide from your agents.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,su72zMPuN8JqJiUjyILgaDZAfs.png?originalFilename=tags2.2.png\",\n          src: new URL(\"https://framerusercontent.com/images/su72zMPuN8JqJiUjyILgaDZAfs.png\").href\n        }), /*#__PURE__*/_jsxs(\"p\", {\n          children: [/*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        })]\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"That's it, your tag is now hidden! Your changes will be saved automatically, and the tag you've hidden will no longer be visible in the tags dropdown on tickets.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,9ilcwiEJMzyYvYkS7Edy394tI.png?originalFilename=tage_3.png\",\n          src: new URL(\"https://framerusercontent.com/images/9ilcwiEJMzyYvYkS7Edy394tI.png\").href\n        }), /*#__PURE__*/_jsxs(\"p\", {\n          children: [/*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        })]\n      })]\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Can I delete a tag?\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Tags can be deleted, but only the owner user has access to deleting tags:\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"\uD83D\uDCE4 \\xa0Feel free to \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://support.messagebird.com/hc/en-us/requests/new\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"contact our Support\"\n        })\n      }), \" in case you might need some help!\"]\n    })]\n  }),\n  hJi2AzIkE: \"2022-11-16T00:00:00.000Z\",\n  id: \"niypUz15Y\",\n  U5xWAA61Z: \"hiding-and-deleting-tags-from-agents\",\n  vsvkiZdCc: 0,\n  vZsHma8s3: \"tickets\"\n}, {\n  dhNdNlO7R: \"Get to know the lifecycle of an Inbox ticket\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"An Inbox ticket provides your agents with a detailed record of a conversation between your organization and a customer.\\xa0In this article, we'll discuss the below topics:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: /*#__PURE__*/_jsx(Link, {\n            href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01FEDNADJR45ZSM2KCA21F9XA2\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Ticket creation\"\n            })\n          })\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: /*#__PURE__*/_jsx(Link, {\n            href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01EN0MBJ537TAEE2K67Y5FRY20\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Accepting a ticket\"\n            })\n          })\n        })\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsx(\"p\", {\n          children: /*#__PURE__*/_jsx(Link, {\n            href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01EN0MCGV3FQ38BX67CSKRJEN5\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Working on a ticket\"\n            })\n          })\n        }), /*#__PURE__*/_jsxs(\"ul\", {\n          children: [/*#__PURE__*/_jsx(\"li\", {\n            \"data-preset-tag\": \"p\",\n            children: /*#__PURE__*/_jsx(\"p\", {\n              children: /*#__PURE__*/_jsx(Link, {\n                href: 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\"data-preset-tag\": \"p\",\n            children: /*#__PURE__*/_jsx(\"p\", {\n              children: /*#__PURE__*/_jsx(Link, {\n                href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01FEDNBM7CZ9NHECQF093RPWA1\",\n                openInNewTab: false,\n                smoothScroll: false,\n                children: /*#__PURE__*/_jsx(\"a\", {\n                  children: \"Switching channels\"\n                })\n              })\n            })\n          }), /*#__PURE__*/_jsx(\"li\", {\n            \"data-preset-tag\": \"p\",\n            children: /*#__PURE__*/_jsx(\"p\", {\n              children: /*#__PURE__*/_jsx(Link, {\n                href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01FEDNBR3AQYXQARXA3XFC8BAX\",\n                openInNewTab: false,\n                smoothScroll: false,\n                children: /*#__PURE__*/_jsx(\"a\", {\n                  children: 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or SMS.\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"This new ticket will be added to a queue in Inbox, where it will stay until \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360014473198\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"an agent\"\n        })\n      }), \" accepts it. The screenshot below shows a ticket waiting in a queue.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"When a ticket arrives in a queue, a notification is sent to all online agents to let them know that a customer is waiting for help. \"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"For more advanced skill-based routing, you can segment incoming tickets into separate queues, so only eligible agents will be notified. Take a look at \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360004466518\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"this article\"\n        })\n      }), \" to see how.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"By default, a ticket will include the following information:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Your customer's message\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"The date and time that the message was sent\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Your customer's contact details\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"The channel they've used to contact you\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Previous conversations (if they've contacted you before)\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Alternative channels of communication (if they've contacted you before on a different channel)\"\n        })\n      })]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"You can also use built-in \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/automations\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Inbox automation\"\n        })\n      }), \" to add additional information to incoming tickets:\"]\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Language recognition to identify what language your customer is speaking\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Sentiment analysis to detect your customer's mood\"\n        })\n      })]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Agents can manually \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/tags\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"add tags\"\n        })\n      }), \" to tickets as they talk to customers. Find out more under Working on a ticket.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Accepting a ticket\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"To accept a ticket, just click on the ticket in the queue. It will automatically move to 'Assigned to you', ready for you to start working on.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"If a customer has been in touch with you before, the full conversation history will be displayed in the ticket. To see it, just scroll up, or click on the customer\u2019s name!\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"In the screenshot below, you can see what a ticket looks like once you have accepted it. You can also see the\\xa0language of the message displayed as a tag, and the\\xa0sentiment or\\xa0mood displayed as both a tag and as an emoji.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"If you decide that you can't work on that ticket, or if you accepted it by mistake, you can click Return to place the ticket back in the queue. This will prompt a notification to be sent to all online agents, just like when a new ticket arrives. When a ticket is returned, this is recorded in the conversation history.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Working on a ticket\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Replying to a ticket\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Once you have accepted a ticket to your personal queue, you can reply to the customer. Use the text field to chat with your customer by writing a response in the text field, or by using a \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360007838758\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"canned reply\"\n        })\n      }), \". You can insert emojis by copy and pasting them into your message, and attach and send media by clicking on the attachment icon. To check what types of media are supported by each channel, take a look at the\", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360005375497\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \" features table\"\n        })\n      }), \". \"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"When you're ready, click Send to send your message!\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Adding manual tagsReplying to a ticket\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Agents can manually edit and add tags to tickets as they talk to customers. Tags are a good way to add more information and context to a ticket. For example, a tag can be added to explain why a customer has been in touch, which is useful for creating detailed reports.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Creating internal notes\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: 'Create internal notes to provide yourself and other agents with additional information, such as \"Don\\'t close this ticket until the customer replies\".'\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"You and other agents will be able to see what you've written, but your customer won't. Notes can't be deleted and will be included in the conversation history.\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"On the ticket itself, click on 'Add Note'\\xa0\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \" A pop up window will appear\\xa0\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \" Type your note and click on 'Save note'\\xa0\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \" The note will appear as a yellow message like below:\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Switching channels\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"By default, your reply will be sent on the same channel that the customer used to contact you. For example, if the customer has contacted you via Messenger, your reply will be sent by Messenger.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"You can switch your conversation to any available channel by selecting it in the drop-down menu.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Returning a ticket to the queue or assigning it to another agent\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"While working on a ticket, you might decide that you can no longer handle the customer\u2019s inquiry. This could happen because your shift has ended and you need a colleague to continue working on the issue, or because you don\u2019t have the required skills.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"When this happens, you can choose to return the ticket to the queue by clicking Return in the top right-hand corner or to assign the ticket to another agent by clicking Assigned: You in the top left-hand corner, and selecting another agent.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Resolving a ticket\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Once you've finished working on a ticket, click Resolve in the top right-hand corner of the ticket. This will move your ticket to the Resolved section of Inbox.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"If you decide that a ticket needs to be reopened, or if you close it by mistake, simply click Open in the top right-hand corner of the ticket. This will reopen the ticket and allow you to start working on it again. If a ticket is reopened, this is recorded in the conversation history.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"If you have resolved a ticket and the customer reaches out again, the new reply will open a new ticket in the queue.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"NOTE: As you can only have one ticket per contact open at any time, you may find that trying to re-open a ticket causes a modal window to appear. This happens when another agent has picked up the ticket and is working on it. In this case, the modal will direct you to view the open ticket.\"\n    })]\n  }),\n  hJi2AzIkE: \"2022-11-11T00:00:00.000Z\",\n  id: \"OOMfWspTv\",\n  U5xWAA61Z: \"get-to-know-the-lifecycle-of-an-inbox-ticket\",\n  vsvkiZdCc: 16,\n  vZsHma8s3: \"tickets\"\n}, {\n  dhNdNlO7R: \"How to create and use Canned Replies\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"In this guide, you\u2019ll learn how to use and create Canned Replies with Inbox.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Canned Replies is an Inbox feature that allows you to set up automatic responses \u2014 which work as templates \u2014 for incoming messages. Agents will be able to pick the reply from a drop-down, saving them time in resolving tickets.\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"How to create Canned Replies?\"\n    }), /*#__PURE__*/_jsx(\"ul\", {\n      children: /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Keep in mind that only managers can create Canned Replies. Go to \", /*#__PURE__*/_jsx(Link, {\n            href: \"http://inbox.messagebird.com/\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"inbox.messagebird.com\"\n            })\n          }), \", tap Settings on the side navigation, select \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/manager/canned-replies\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Canned Replies\"\n            })\n          }), \" from the sub-navigation and click Add canned reply. This will take you to the following modal:\"]\n        })\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"ul\", {\n      children: /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsx(\"p\", {\n          children: \"Pick an existing category from the drop-down menu, or add a new category. For our example, we\u2019ll create the category welcome_inquire.\\xa0\"\n        }), /*#__PURE__*/_jsxs(\"ul\", {\n          children: [/*#__PURE__*/_jsx(\"li\", {\n            \"data-preset-tag\": \"p\",\n            children: /*#__PURE__*/_jsx(\"p\", {\n              children: \"Enter a Name \u2014 make the name as descriptive as possible, so your team can choose the right canned reply. For our example, we\u2019ll name the canned reply, Welcome_helpcenter. \"\n            })\n          }), /*#__PURE__*/_jsx(\"li\", {\n            \"data-preset-tag\": \"p\",\n            children: /*#__PURE__*/_jsx(\"p\", {\n              children: \"Enter the response in the Reply Text field. For our example, it will be: Welcome to Inbox {name}! Thanks for reaching out! What seems to be the problem? We might take a while to respond, so in the meantime, feel free to visit our Help Center; that might answer your question already!\u201C\"\n            })\n          }), /*#__PURE__*/_jsx(\"li\", {\n            \"data-preset-tag\": \"p\",\n            children: /*#__PURE__*/_jsx(\"p\", {\n              children: \"Click Save when you\u2019re finished.\"\n            })\n          })]\n        })]\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"ul\", {\n      children: /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Your new canned reply will be automatically added to your Overview.\"\n        })\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"ul\", {\n      children: /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"And that\u2019s it! Now you know how to create Inbox Canned Replies.\"\n        })\n      })\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Using Canned Replies\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"In this guide, you\u2019ll learn how to use Canned Replies with Inbox.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Canned Replies is an Inbox feature that allows you to set up automatic responses \u2014 which work as templates \u2014 for incoming messages. Agents will be able to pick the reply, saving them time in resolving tickets.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Sending a canned message\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Here's how to view and send Canned Replies when you're working on a ticket.\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Click\\xa0the Canned Replies icon, just to the right of the '+' symbol. The Canned Reply categories will be displayed in a panel on the right-hand side of your screen.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,zVG46IdabNw8G4ruVVZrYBmLag.png?originalFilename=Beta_canned_replies.png\",\n          src: new URL(\"https://framerusercontent.com/images/zVG46IdabNw8G4ruVVZrYBmLag.png\").href\n        })]\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Click\\xa0on the relevant Canned Reply category to expand it.\\xa0\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,EGnrfRccQ3YlhoJLQtOutAg1GhQ.png?originalFilename=Beta_canned_reply_channek.png\",\n          src: new URL(\"https://framerusercontent.com/images/EGnrfRccQ3YlhoJLQtOutAg1GhQ.png\").href\n        })]\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Every Canned Reply in that category will be displayed.\\xa0Click\\xa0on the one that you want to use.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,iOP7VLRB9OmCMGnQRZg3CFtcNiE.png?originalFilename=canned_replies.png\",\n          src: new URL(\"https://framerusercontent.com/images/iOP7VLRB9OmCMGnQRZg3CFtcNiE.png\").href\n        })]\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"The Canned Reply will be automatically pasted into the conversation, ready for you to review before sending! If there is placeholder text in the template, such as {name}, make sure that you\\xa0manually replace this\\xa0with the information of the customer that you are talking to.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,wFynqnYqyJuPLWhiN5wxX0Sp8.png?originalFilename=canned_replies_in_ticket.png\",\n          src: new URL(\"https://framerusercontent.com/images/wFynqnYqyJuPLWhiN5wxX0Sp8.png\").href\n        })]\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"When you've reviewed your message and you're ready to send it to your customer,\\xa0click\\xa0Send!\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"To close the Canned Replies panel,\\xa0click\\xa0on the canned replies icon\\xa0again. The panel will also close automatically if you navigate to a different screen.\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Keyboard shortcuts\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"To access the Canned Reply panel quickly, you can use the following keyboard shortcuts:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"On Apple computers, use\\xa0Cmd+K\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"On Windows systems, use\\xa0Ctrl+K\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"From the search box, you can\\xa0click\\xa0the\\xa0Esc\\xa0key to close the Canned Replies panel.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"The search function\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"If you have a lot of Canned Replies, use the search function to find the one that you need! Follow these steps to search Canned Replies when you're working on a ticket:\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click\\xa0the Canned Replies icon. All of the canned reply categories will be displayed in the panel on the right-hand side of your screen.\"\n        })\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"In the search box, start typing a keyword or title of the Canned Reply that you're looking for.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,2yDLIv9AYRHSy0Ss8CenFobB8E.png?originalFilename=canned_replies_search_function.png\",\n          src: new URL(\"https://framerusercontent.com/images/2yDLIv9AYRHSy0Ss8CenFobB8E.png\").href\n        })]\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"As you type, the list of Canned Replies will automatically start to filter down results to match the keyword or title that you're searching for.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click\\xa0on the Canned Reply that you want to use, then follow from step 4 in the 'Sending a canned message' section.\"\n        })\n      })]\n    })]\n  }),\n  hJi2AzIkE: \"2021-11-01T00:00:00.000Z\",\n  id: \"o66RKKzYg\",\n  U5xWAA61Z: \"how-to-create-and-use-canned-replies\",\n  vsvkiZdCc: 10,\n  vZsHma8s3: \"tickets\"\n}, {\n  dhNdNlO7R: \"How to use variables in Canned Replies\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"Variables allow you to pull information about your customers into messages. When you send a Canned Reply that contains a variable, Inbox will automatically replace the variable with the corresponding values from the contact's details.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"There are two types of variables that you can use in Inbox:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Default\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Custom\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Default variables\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Default variables are Inbox's standard \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01FE13RD410YEWKVCN8RJGSTRT\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"contact fields\"\n        })\n      }), \", such as\\xa0first name,\\xa0last name, and email.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Contact fieldSyntaxDisplay Name{{contact.displayName}}\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"First Name\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"{{contact.firstName}}\", /*#__PURE__*/_jsx(\"br\", {}), \"Last Name{{contact.lastName}}\", /*#__PURE__*/_jsx(\"br\", {}), \"Email{{contact.email}}Phone Number{{contact.phone}}\", /*#__PURE__*/_jsx(\"br\", {}), \"Country{{contact.country}}\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })]\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Syntax\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Follow this syntax when using default variables in Canned Replies: {{contact.FIELD}}.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Example:\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Hi {{contact.firstName}},\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Welcome to our store. One of our team members will get back to you soon.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Cheers\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Custom variables\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Custom variables refer to any additional fields in the contact object, such as attributes.\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Syntax\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"To use variables in Canned Replies, use the following syntax: {{contact.attributes.FIELD}}\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"If the attribute field has a letter space in it, replace the space with an underscore \u2018_\u2019. So \u2018order number\u2019 should be written as {{contact.attributes.order_number}}.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Example\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Hi {{contact.firstName}}\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"We do deliver to {{contact.attributes.city}}. Please let us know if you have more questions.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Cheers\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Example\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Hi there,\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Your order#{{contact.attributes.order_number}} is with us.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Cheers\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2021-09-15T00:00:00.000Z\",\n  id: \"zNzDV6nDg\",\n  U5xWAA61Z: \"how-to-use-variables-in-canned-replies\",\n  vsvkiZdCc: 2,\n  vZsHma8s3: \"tickets\"\n}, {\n  dhNdNlO7R: \"How to log in to Inbox\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsxs(\"p\", {\n      children: [\"If you\u2019re an Inbox owner,\\xa0go to your \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://dashboard.messagebird.com/\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"MessageBird Dashboard\"\n        })\n      }), \", log in with your MessageBird account, and then go to Inbox on the side navigation.\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0 \\xa0 \\xa0 \\xa0 \\xa0 \\xa0 \\xa0 \\xa0 \\xa0\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"If you\u2019re an Inbox admin or agent, you must go directly to \", /*#__PURE__*/_jsx(Link, {\n        href: \"http://inbox.messagebird.com/login\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"http://inbox.messagebird.com/login\"\n        })\n      }), \" and log in with your MessageBird account. You can't log in to the MessageBird dashboard because you are not an owner.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"If you've forgotten your password, simply \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360000359097\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"follow these steps.\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Don't know if you're an Owner, Admin, or Agent?\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Learn about the three types of \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360014473198\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Inbox users and their permissions\"\n        })\n      }), \" in detail, or look at the summary below for a quick overview.\"]\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Owner\\xa0- only one per Inbox Account, An Owner has Access to the whole MessageBird Dashboard, Inbox Settings, Reporting, and Agent UI.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Admin\\xa0- any Agent created within Inbox settings can be set to have this role. Admins have access to Inbox Settings, Reporting, and Agent UI.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Agent\\xa0- Agents only have access to the Inbox Agent UI. Can be upgraded to Admins by Owners and Admins of the account at any point in time via the\\xa0\", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/manager/team\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Agents page\"\n            })\n          }), \".\"]\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Keep being redirected to the Dashboard?\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"If you were at some point logged in as the Workspace owner - you might get redirected to the Dashboard page to access Inbox.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Follow these steps to avoid it:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Use an Incognito window in your browser\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Create a new Chrome Profile\\xa0\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Log out via \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/logout\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"https://inbox.messagebird.com/logout\"\n            })\n          }), \"\\xa0\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Delete your browser's local storage data\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2023-04-05T00:00:00.000Z\",\n  id: \"FzdUXEWbN\",\n  U5xWAA61Z: \"how-to-log-in-to-inbox\",\n  vsvkiZdCc: 34,\n  vZsHma8s3: \"inbox-basics\"\n}, {\n  dhNdNlO7R: \"Inbox onboarding guide\\xa0\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"Step 1: Get to know Inbox\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Did you already sign up for Inbox?\\xa0Awesome, time to test it! Scan the QR code with the camera of your phone and send the message that is prefilled in your app - you\u2019ll see a ticket waiting in the queue. Follow the interactive tour that will walk you through accepting, replying and resolving your ticket. Done? Awesome! You can keep testing Inbox or continue to the following step\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Step 2: Set up your free Inbox email\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"For your tickets to appear in Inbox, your email must be installed as an Inbox Channel. There are two ways of getting email with Inbox:\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"1. Share your new Inbox.ai email with your customers \u2014 this means that the email to which your customers should send their messages should now be your Inbox.ai email and no longer your company\u2019s mailbox. To configure your free Inbox email, please follow these steps:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Enter your Sender name and your Inbox email, for example, support@yourcompanyname.inbox.ai \u2014 you can change \u201Csupport\u201D for \u201Chelp\u201D or any other word you want.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"And that\u2019s it! Your Inbox email will be automatically added as an \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/manager/channels\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Inbox Channel\"\n            })\n          }), \" once you finish this step.\"]\n        })\n      })]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"2. If you want to keep using your company\u2019s email, you must manually\\xa0\", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360006522638\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"add it as an Inbox Channel\"\n        })\n      }), \".\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Done? Awesome! You can send a test email to your Inbox or company's mailbox (depending which option did you choose) to ensure that everything works correctly. Your message should appear in Inbox as a ticket.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Step 3: Add a channel\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Set up the channels you want to use in Inbox. We'll automatically add flows for them in Flow Builder so you can start using them right away. If you need help installing a channel, check out our \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://support.messagebird.com/hc/en-us/sections/360001794498-Install-channels\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"step-by-step guides\"\n        })\n      }), \".\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Step 4: Invite your team\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Last step! Now you simply need to add your Support team to Inbox - check out our Inbox guide on \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360005371578\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"how to add a new agent\"\n        })\n      }), \" for all the details.\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"And that\u2019s it! \uD83C\uDF89You\u2019re ready to go and start using Inbox.\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2023-01-09T00:00:00.000Z\",\n  id: \"zoL9xRlzS\",\n  U5xWAA61Z: \"inbox-onboarding-guide-\",\n  vsvkiZdCc: 25,\n  vZsHma8s3: \"inbox-basics\"\n}, {\n  dhNdNlO7R: \"Setting up notifications for Inbox\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"To receive Inbox notifications on your computer, you should make sure notifications are enabled in several different places:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: /*#__PURE__*/_jsx(Link, {\n            href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01FDCT6KRGMYYVFSGPFR4A6SM3\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Activate Inbox notifications\"\n            })\n          })\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: /*#__PURE__*/_jsx(Link, {\n            href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01FDCT6SMBNPC8YHRAD5DBAB8C\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Enable pop ups & notifications in your browser\"\n            })\n          })\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: /*#__PURE__*/_jsx(Link, {\n            href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01FDCT6ZDMP2G82Q9EKNTKPH2B\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Activate browser notifications on your computer\"\n            })\n          })\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Activate Inbox notifications\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"You should check that your Inbox notifications are enabled for your account. Follow the steps below to check your notification settings:\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\" Go to Profile on the top left corner\\xa0\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,j8e0DTxhEBJ6t8cYBSwDcsSns.png?originalFilename=Screenshot_2021-08-18_at_16.01.20.png\",\n          src: new URL(\"https://framerusercontent.com/images/j8e0DTxhEBJ6t8cYBSwDcsSns.png\").href\n        }), /*#__PURE__*/_jsxs(\"p\", {\n          children: [/*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        })]\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\" Below Notifications, click on the grey circle to enable notifications.\\xa0\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,dIil41RxUpvUp4gyWDgfcUznSI.png?originalFilename=Screenshot_2021-08-18_at_16.02.33.png\",\n          src: new URL(\"https://framerusercontent.com/images/dIil41RxUpvUp4gyWDgfcUznSI.png\").href\n        }), /*#__PURE__*/_jsxs(\"p\", {\n          children: [/*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        })]\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\" It should turn into a blue circle if the notifications are enabled.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,ZSbwXwCAxdH9DDSNG5zh3QPJwY.png?originalFilename=Screenshot_2021-08-18_at_16.04.49.png\",\n          src: new URL(\"https://framerusercontent.com/images/ZSbwXwCAxdH9DDSNG5zh3QPJwY.png\").href\n        }), /*#__PURE__*/_jsxs(\"p\", {\n          children: [/*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        })]\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Enable pop ups & notifications in your browser\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"You should also check to make sure that pop ups notifications are allowed in your browser. We recommend using Google Chrome with Inbox. You can enable pop up notifications in Google Chrome as follows:\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"On your computer, open Chrome\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"At the top right, click on the three dots and from the dropdown go to Settings\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Under 'Privacy and security' click Site settings\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click Pop-ups and redirects\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"At the top, turn the setting to Sites can send pop-ups and use redirects\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Next check that browser notifications are allowed. When you try to use You can check this for Google Chrome following the below steps:\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"On your computer, open Chrome\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"At the top right, click on the three dots and from the dropdown go to Settings\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Under 'Privacy and security' click Site settings\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click on Notifications\"\n        })\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Check the lists below to find Inbox. If notifications are disabled, you will see the Inbox item in the 'Not allowed to send notifications' list as shown below:\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,MMWV47A3GIDCxWHjLIgjNSi5Ez8.png?originalFilename=Screenshot_2021-08-18_at_16.16.52.png\",\n          src: new URL(\"https://framerusercontent.com/images/MMWV47A3GIDCxWHjLIgjNSi5Ez8.png\").href\n        })]\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Click on the three dots and click on Allow to enable browser notifications:\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,3XqpUM2qsi874lB2jwZYwiNVo.png?originalFilename=Screenshot_2021-08-18_at_16.17.02.png\",\n          src: new URL(\"https://framerusercontent.com/images/3XqpUM2qsi874lB2jwZYwiNVo.png\").href\n        })]\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"The Inbox item should now appear in the 'Allowed to send notifications list'\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"If you are using a different browser, please check instructions for enabling notification for the respective browser.\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Activate browser notifications on your computer\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Lastly, you should make sure your browser is allowed to send notifications to your computer.\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Navigate to your computers Settings or System Preferences\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Go to Notifications\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Find the browser that you are using Inbox on and enable all notifications, banners, and sounds\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Save your settings to enable notifications\"\n        })\n      })]\n    })]\n  }),\n  hJi2AzIkE: \"2022-11-02T00:00:00.000Z\",\n  id: \"OTfriRZ99\",\n  U5xWAA61Z: \"setting-up-notifications-for-inbox\",\n  vsvkiZdCc: 9,\n  vZsHma8s3: \"inbox-basics\"\n}, {\n  dhNdNlO7R: \"Manager Portal\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"As a Team Manager and Admin, you could make use of an easy overview of all the tickets in your Inbox. Manager Portal is a feature offering just that. Read on to find out what the view consists of and how to filter out information of most use to you.\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"\u2757\uFE0F The feature is currently in Beta. Feel free to reach out to MessageBird's \", /*#__PURE__*/_jsx(Link, {\n        href: \"mailto:support@messagebird.com\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Support\"\n        })\n      }), \" if you would like to enable it on your Inbox and give it a go.\"]\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Before getting started\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"You will need:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"A \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://dashboard.messagebird.com/en/user/index\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"MessageBird account\"\n            })\n          })]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"An \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Inbox account\"\n            })\n          })]\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Manager Portal View\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The Manager Portal, once enabled, can be accessed in the left sidebar of Inbox:\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"You are able to view all the tickets or filter them out further by:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Created date\"\n        })\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsx(\"p\", {\n          children: \"The agent assigned to the ticket\"\n        }), /*#__PURE__*/_jsx(\"ul\", {\n          children: /*#__PURE__*/_jsxs(\"li\", {\n            \"data-preset-tag\": \"p\",\n            children: [/*#__PURE__*/_jsx(\"p\", {\n              children: \"If used, this filter will show:\"\n            }), /*#__PURE__*/_jsxs(\"ul\", {\n              children: [/*#__PURE__*/_jsx(\"li\", {\n                \"data-preset-tag\": \"p\",\n                children: /*#__PURE__*/_jsx(\"p\", {\n                  children: \"All tickets assigned by the chosen agent\"\n                })\n              }), /*#__PURE__*/_jsx(\"li\", {\n                \"data-preset-tag\": \"p\",\n                children: /*#__PURE__*/_jsx(\"p\", {\n                  children: \"All tickets resolved by the chosen agent\"\n                })\n              }), /*#__PURE__*/_jsx(\"li\", {\n                \"data-preset-tag\": \"p\",\n                children: /*#__PURE__*/_jsx(\"p\", {\n                  children: \"All tickets enqueued for the chosen agent (tickets the agent sees in their queue)\"\n                })\n              })]\n            })]\n          })\n        })]\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"The queue for the ticket\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Ticket status (Enqueued, Assigned, Completed)\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: 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  }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"The ticket rules library\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"We\u2019ve created a \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/automations/ticket-rules\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"ticket rules library\"\n        })\n      }), \" that contains the most common use cases. Here, you can find and use the following ticket rules:\"]\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Auto-resolve idle tickets\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Enables you to automatically resolve open tickets if the contact does not reply in a given time frame.\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Return unanswered tickets to queue\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Automatically return an assigned ticket to the shared queue if the agent does not answer the ticket within the set time limit.\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Manage contact expectations\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"During busy hours, tickets can pile up in the shared queue. 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You\u2019ll be directed to the rule setup screen. The example below shows the rules setup screen for the auto-resolve idle tickets rule.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,P8WZWpGNheRfmdw5GFoDdgP3Xw.jpg?originalFilename=2final.jpg\",\n          src: new URL(\"https://framerusercontent.com/images/P8WZWpGNheRfmdw5GFoDdgP3Xw.jpg\").href\n        })]\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsx(\"p\", {\n          children: \"In the setup screen, you can edit the following fields:\"\n        }), /*#__PURE__*/_jsxs(\"ul\", {\n          children: [/*#__PURE__*/_jsx(\"li\", {\n            \"data-preset-tag\": \"p\",\n            children: /*#__PURE__*/_jsx(\"p\", {\n              children: \"Display name: Useful for distinguishing between ticket rules.\"\n            })\n          }), /*#__PURE__*/_jsx(\"li\", {\n            \"data-preset-tag\": \"p\",\n            children: /*#__PURE__*/_jsx(\"p\", {\n              children: \"Description: Useful for describing exactly what the ticket rule does.\"\n            })\n          }), /*#__PURE__*/_jsx(\"li\", {\n            \"data-preset-tag\": \"p\",\n            children: /*#__PURE__*/_jsx(\"p\", {\n              children: \"If: This is the condition that will have to be met for the ticket rule to be completed. Where necessary, adjust the conditional fields such as time to wait.\"\n            })\n          })]\n        })]\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Click Create to save your changes and create your ticket rule.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,mlzLia2DOUosCK5ZW0Grhgj8CA.jpg?originalFilename=3f.jpg\",\n          src: new URL(\"https://framerusercontent.com/images/mlzLia2DOUosCK5ZW0Grhgj8CA.jpg\").href\n        })]\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsx(\"p\", {\n          children: \"\\xa0Click on the toggle to activate your ticket rule.\"\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,VtgCM2VM3Ltp7nn6i96qTiddyBk.jpg?originalFilename=4f.jpg\",\n          src: new URL(\"https://framerusercontent.com/images/VtgCM2VM3Ltp7nn6i96qTiddyBk.jpg\").href\n        })]\n      })]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Your rule is now active! You can turn it on and off, or edit it, by clicking Your rules.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })]\n    }), /*#__PURE__*/_jsxs(\"h2\", {\n      children: [/*#__PURE__*/_jsx(\"br\", {}), \"FAQs\"]\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Can I create custom ticket rules?\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Currently, Inbox only offers ticket rules in the form of pre-set templates, defined in our ticket rules library. \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://support.messagebird.com/hc/en-us/requests/new\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Contact our Support Team\"\n        })\n      }), \" if you have requests for specific ticket rules that you'd like to see added to our library!\"]\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Why can I only configure each rule once?\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Because configuring the same rule twice would cause a conflict as both rules would attempt to execute different actions at the same time.\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Why is a \u2018Dependent\u2019 warning displayed in the rules library?\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The Manage contact expectations rule will display a \u2018Dependent\u2019 warning if you have a flow set up in Flow Builder that contains a Create Inbox ticket step with Handle long wait times disabled.\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"You can go directly to the relevant flow by clicking View your Flow Builder flow next to the warning.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"\uD83D\uDCE4 \\xa0Feel free to \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://support.messagebird.com/hc/en-us/requests/new\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"contact our Support\"\n        })\n      }), \" in case you might need some help!\"]\n    })]\n  }),\n  hJi2AzIkE: \"2022-11-15T00:00:00.000Z\",\n  id: \"PnyJuUH77\",\n  U5xWAA61Z: \"using-ticket-rules-in-inbox\",\n  vsvkiZdCc: 3,\n  vZsHma8s3: \"using-inbox\"\n}, {\n  dhNdNlO7R: \"Can I hide the \u201CPowered by  MessageBird\u201D branding on the Omnichannel Widget? \",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"The \u201CPowered by MessageBird\u201D branding is located at the base of every Omnichannel Widget.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"The Omnichannel Widget branding can only be removed if your business is on a \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/en/pricing\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Custom Plan\"\n        })\n      }), \". Please get in touch with your MessageBird Account Manager to unlock this feature, or get in touch with the MessageBird Support Team via our Omnichannel Widget.\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Hide the MessageBird branding\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Once your account is enabled, follow these steps to hide the MessageBird branding from your Omnichannel Widget:\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Go to your \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/manager/omnichannel-widget\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Omnichannel Widget Settings\"\n            })\n          })]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Select the widget that you want to customize\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Navigate to the Design tab\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Next to MessageBird branding, toggle the button from\\xa0enabled to\\xa0disabled, and you're done!\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    })]\n  }),\n  hJi2AzIkE: \"2023-04-09T00:00:00.000Z\",\n  id: \"BmarBooLS\",\n  U5xWAA61Z: \"can-i-hide-the-powered-by-messagebird-branding-on-the-omnichannel-widget-\",\n  vsvkiZdCc: 8,\n  vZsHma8s3: \"customizing-the-omnichannel-widget\"\n}, {\n  dhNdNlO7R: \"How to customize the Omnichannel Widget\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsxs(\"p\", {\n      children: [\"You can fully\", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/omnichannel-widget\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \" customize the Omnichannel Widget\"\n        })\n      }), \" to make it your own.\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"There are four ways in which you can customize your widget:\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Appearance\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \" Automation\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \" Channels\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \" Location in Inbox Settings\\xa0\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"We are working on enabling more and more customizations to the Omnichannel Widget soon.\"\n    })]\n  }),\n  hJi2AzIkE: \"2023-03-22T00:00:00.000Z\",\n  id: \"foTaFdReC\",\n  U5xWAA61Z: \"how-to-customize-the-omnichannel-widget\",\n  vsvkiZdCc: 13,\n  vZsHma8s3: \"customizing-the-omnichannel-widget\"\n}, {\n  dhNdNlO7R: \"How can I update the language of my Omnichannel Widget? \",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"Your Omnichannel Widget can be localized in two ways.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Default language configuration\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"You can specify the Omnichannel Widget\u2019s Default Language in the Omnichannel Widget \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/overview\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Omnichannel Widget Settings in Inbox\"\n        })\n      }), \". Currently, you can set the Default Language to English, Dutch, German, Spanish, and French. Once you specify and publish your default language, all the \u201Cfixed\u201D text on the Omnichannel Widget will be translated. This text includes the Widget section titles, message statuses and timestamps, and any input placeholders.\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Browser language override\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Once you have set your Default Language to your preferred language, you might still also have users that use a different browser language. In this case, the Omnichannel Widget will detect that browser language and override your default language to English, Dutch, German, Spanish, or French.\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"We will be adding more languages to the Omnichannel Widget soon. If you need another language for your Omnichannel Widget, please let us know by reaching us on our own Omnichannel Widget here: \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/en/\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"https://messagebird.com/en/\"\n        })\n      }), \".\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2022-09-19T00:00:00.000Z\",\n  id: \"ejtM0DLak\",\n  U5xWAA61Z: \"how-can-i-update-the-language-of-my-omnichannel-widget-\",\n  vsvkiZdCc: 4,\n  vZsHma8s3: \"customizing-the-omnichannel-widget\"\n}, {\n  dhNdNlO7R: \"Update my Live Chat company name and avatar\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsxs(\"p\", {\n      children: [\"You can specify your Live Chat company profile name and picture in the \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/overview\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Omnichannel Widget Settings in Inbox\"\n        })\n      }), \".\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"This is the name and profile picture from which all automated Live Chat messages will be sent from. If you decide to disable the \u201CShow your team\u201D configuration [link to article], all Live Chat messages (including Live Chat messages sent from your agents) will be grouped under your company profile name and picture.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2022-04-08T00:00:00.000Z\",\n  id: \"PEft0PdxB\",\n  U5xWAA61Z: \"update-my-live-chat-company-name-and-avatar\",\n  vsvkiZdCc: 5,\n  vZsHma8s3: \"customizing-the-omnichannel-widget\"\n}, {\n  dhNdNlO7R: \"Can I upload a custom logo as my Omnichannel Widget icon?\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"The Omnichannel Widget icon, also commonly referred to as the \u201Clauncher\u201D, is the square button that users can click on to open or \u201Claunch\u201D the Omnichannel Widget. By default, the icon is set to display the MessageBird logo.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"The Omnichannel Widget icon can only be customized if your business is on a \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/en/pricing\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Custom Plan\"\n        })\n      }), \". Please get in touch with your MessageBird Account Manager to unlock this feature, or get in touch with the MessageBird Support Team via our Omnichannel Widget.\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Upload a custom logo\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Once your account is enabled, follow these steps to upload a custom logo:\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Go to your \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/manager/omnichannel-widget\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Omnichannel Widget Settings\"\n            })\n          })]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Select the widget that you want to customize\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Navigate to the Design tab \"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Under the\\xa0Icon section, click\\xa0Upload and add your custom logo\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click\\xa0Save changes, and you're done!\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2022-03-18T00:00:00.000Z\",\n  id: \"L8fRMEWZt\",\n  U5xWAA61Z: \"can-i-upload-a-custom-logo-as-my-omnichannel-widget-icon\",\n  vsvkiZdCc: 4,\n  vZsHma8s3: \"customizing-the-omnichannel-widget\"\n}, {\n  dhNdNlO7R: \"What is the default MessageBird privacy consent message in Live Chat? \",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"MessageBird wants to create a personalized experience for you and improve the way you interact with your favorite companies. By using the MessageBird Omnichannel Widget, MessageBird will collect and store personal information about you.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"How can you benefit?\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"MessageBird will store your personal information so that businesses you\u2019ve talked to before can pick up the conversation if you talk later.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"In case you previously shared additional information with us, such as other ways businesses can communicate with you, you may receive messages on those other channels.\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"By clicking \u201Caccept\u201D you allow MessageBird to:\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Personalize and improve your online customer experience by collecting behavioral information so that businesses you like can talk to you whenever you are, whenever it is best for you, and in the language, you speak.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Collect the following behavioral information: page views, clicks, message content, conversations, time stamps, geolocation, browser language, and device-related information.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"More information is available at\\xa0\", /*#__PURE__*/_jsx(Link, {\n            href: \"https://www.messagebird.com/en/legal/privacy/\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"MessageBird Privacy Statement\"\n            })\n          }), \".\"]\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"As a business, can I hide this message?\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Yes! You can disable the MessageBird privacy consent message in your Omnichannel Widget Settings. Learn how to hide this message in \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360015502937\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"this article\"\n        })\n      }), \".\\xa0\"]\n    })]\n  }),\n  hJi2AzIkE: \"2020-12-01T00:00:00.000Z\",\n  id: \"ooF_JixFI\",\n  U5xWAA61Z: \"what-is-the-default-messagebird-privacy-consent-message-in-live-chat-\",\n  vsvkiZdCc: 0,\n  vZsHma8s3: \"customizing-the-omnichannel-widget\"\n}, {\n  dhNdNlO7R: \"Can I hide the MessageBird privacy consent message in Live Chat on the Omnichannel Widget?\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"The privacy consent message that is displayed in Live Chat on the Omnichannel Widget can now be hidden by all customers.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Hide the MessageBird privacy consent message\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"To hide this message, follow these steps:\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Go to your \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/manager/omnichannel-widget\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Omnichannel Widget Settings\"\n            })\n          })]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Select the widget that you want to customize\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Navigate to the Automation & Behaviour tab\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Next to\\xa0Privacy content message, toggle the button off, and you're done!\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Learn more about the Omnichannel Widget privacy in \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360015503637\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"this article\"\n        })\n      }), \".\"]\n    })]\n  }),\n  hJi2AzIkE: \"2020-12-01T00:00:00.000Z\",\n  id: \"pi0hTvRlo\",\n  U5xWAA61Z: \"can-i-hide-the-messagebird-privacy-consent-message-in-live-chat-on-the-omnichannel-widget\",\n  vsvkiZdCc: 0,\n  vZsHma8s3: \"customizing-the-omnichannel-widget\"\n}, {\n  dhNdNlO7R: \"How can I show or hide my agent profiles in Live Chat and the Omnichannel Widget? \",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"Some businesses prefer to group their messages under their \u201Ccompany profile\u201D or brand (e.g. \u201CMessageBird Support\u201D) while others prefer a human-touch, by showing their agent\u2019s faces and names (e.g. \u201CAlistair from MessageBird\u201D). It\u2019s up to you!\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"You can configure \u201CShow your team\u201D in the \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/overview\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Omnichannel Widget Settings in Inbox\"\n        })\n      }), \". Enable this setting to show your agents and disable this setting to show your company profile.\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Remember - you can configure your company profile in the same section. You can define the \u201Ccompany profile name\u201D from which messages will be sent (e.g. \u201CMessageBird Support Bot\u201D) and the profile picture.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    })]\n  }),\n  hJi2AzIkE: \"2020-12-01T00:00:00.000Z\",\n  id: \"XpAsoJnMX\",\n  U5xWAA61Z: \"how-can-i-show-or-hide-my-agent-profiles-in-live-chat-and-the-omnichannel-widget-\",\n  vsvkiZdCc: 3,\n  vZsHma8s3: \"customizing-the-omnichannel-widget\"\n}, {\n  dhNdNlO7R: \"Inbox user roles and permissions\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"There are three types of Inbox users. Each type of user has different permissions.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Account Owner\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"The account owner is the user who created your organization\u2019s MessageBird account. They are the only person with access to both the \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://dashboard.messagebird.com/\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"MessageBird dashboard\"\n        })\n      }), \" and \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Inbox.\"\n        })\n      }), \" The account owner can also act as an \u2018agent\u2019, working on and resolving tickets.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The account owner has access to:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"The MessageBird Dashboard\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"All Inbox settings\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Reporting\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"The Agent UI\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Contacts\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The account owner can perform several unique actions:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Install channels\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Remove channels\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Transfer ownership of the MessageBird workspace to another user\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The account owner can also:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Invite admins and agents\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Edit admins and agents\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Remove admins and agents\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Work on and resolve tickets as an \u2018agent\u2019\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"View all assigned and resolved tickets\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Return assigned tickets back to the queue for other agents to pick up\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Search and view tickets\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Search and view contacts\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Create and edit contacts\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"NOTE: If you\u2019re a user who has been with us for a while, you and your team might have your own individual logins for the MessageBird Dashboard. When accessing Inbox, you\u2019ll all be logged into the same Inbox owner account.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Admin\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"There can be multiple admins in Inbox. Admins have to log in to Inbox directly. They can\u2019t log in to the MessageBird dashboard. Admins are useful for helping the account owner to set up and manage Inbox. Admins can also work as \u2018agents\u2019, working on and resolving tickets.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Admins have access to:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"All Inbox settings\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Reporting\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"The Agent UI\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Contacts\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Admins can:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Invite admins and agents\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Edit admins and agents\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Remove admins and agents\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Work on and resolve tickets as an \u2018agent\u2019\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"View all assigned and resolved tickets\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Return assigned tickets back to the queue for other agents to pick up\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Search and view tickets\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Search and view contacts\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Create and edit contacts\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Agent\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"There can be multiple agents in Inbox. Agents have to log in to Inbox directly. They can\u2019t log in to the MessageBird dashboard. The main responsibility of an agent is to work on tickets, so they don\u2019t need access to the settings or reports that account owners and admins do.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Agents have access to:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"The Agent UI\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Contacts\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Agents can:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Work on and resolve tickets\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Search and view tickets\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Search and view contacts\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Create and edit contacts\"\n        })\n      })]\n    })]\n  }),\n  hJi2AzIkE: \"2023-03-24T00:00:00.000Z\",\n  id: \"JcjVkpBdG\",\n  U5xWAA61Z: \"inbox-user-roles-and-permissions\",\n  vsvkiZdCc: 23,\n  vZsHma8s3: \"managing-inbox-admins-and-agents\"\n}, {\n  dhNdNlO7R: \"Adding a new agent to Inbox\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Only Admins and Owners can add new agents.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"To add a new agent, go to \", /*#__PURE__*/_jsx(Link, {\n            href: \"http://inbox.messagebird.com/\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"inbox.messagebird.com\"\n            })\n          }), \", tap\\xa0Settings on the side navigation, select Agents from the sub-navigation and click Add agent. This will take you to the following modal:\"]\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Fill in the agent's name, nickname (if they have one), their email address\u2014this is very important, as it will be used to send them an invite into Inbox.\\xa0\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Ready? You can also set the responsibilities\u2014such as Languages, Skills, and Platforms\u2014for each agent of the team.\\xa0The skill levels are optional, but they will help you distinguish between agents that are more or less skilled in certain areas. This will allow you to assign tickets to those agents who can handle them best.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Your agent will receive an invitation email. Once the invitation is accepted, your agent will be granted access to the company\u2019s Inbox.\\xa0\"\n        })\n      })]\n    })]\n  }),\n  hJi2AzIkE: \"2023-02-06T00:00:00.000Z\",\n  id: \"FYebVnxMh\",\n  U5xWAA61Z: \"adding-a-new-agent-to-inbox\",\n  vsvkiZdCc: 39,\n  vZsHma8s3: \"managing-inbox-admins-and-agents\"\n}, {\n  dhNdNlO7R: \"Import agents to Inbox using CSV\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"(This feature is currently in beta. Please contact customer support to get access to the feature).\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"In this article, you will learn how to import users to Inbox using a CSV file.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h1\", {\n      children: \"Import users\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Please follow these steps to successfully import users to Inbox:\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Download the sample CSV file.\\xa0\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Add data to the file.\\xa0\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Upload CSV to Inbox.\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Download the sample CSV file\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Please download \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox-static.messagebird.com/manager/assets/example.csv\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"this\"\n        })\n      }), \" CSV file to get a headstart. Alternatively, you can create your own CSV file with the following mandatory headers:\"]\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"firstName\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"lastName\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"nickName\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"role\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"email\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"languages\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"skills\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"platforms\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Add data to the file\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Once you have the CSV file ready, please fill it with the user data. The table below shows an overview of data:\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Header\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Description\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Required\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Example\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"firstName\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"User\u2019s first name.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Yes\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Jane\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"lastName\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Users\u2019 last name.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Yes\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Doe\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"nickName\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"User\u2019s nickname for Inbox.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"No\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Jane\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"role\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"User\u2019s role in Inbox. Agent of Admin\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Yes\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"agent\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"email\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"User\u2019s email address.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Yes\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"jane.doe@example.com\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"languages\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Languages assigned to the user.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"No\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"en:10\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"skills\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Skills assigned to the user.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"No\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"support\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"platforms\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Platforms assigned to the user.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"No\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"whatsapp:10\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Please review the following sections to learn more about assigning languages, skills, and platforms:\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: /*#__PURE__*/_jsx(Link, {\n            href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01FVJ08C2QRZE0GTWR31DKQHV5\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Assigning languages to users\"\n            })\n          })\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: /*#__PURE__*/_jsx(Link, {\n            href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01FVJ08PASBM5NKNJWFKHH20TB\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Assigning skills to users\"\n            })\n          })\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: /*#__PURE__*/_jsx(Link, {\n            href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01FVJ090218CQY2AG85BS1P2ME\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Assigning platforms to users\"\n            })\n          })\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Upload CSV file to Inbox\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"When your CSV file is ready, head to the Inbox and upload the CSV file by following these steps:\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Head to Agents page in Inbox.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click on Import Agents.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Upload the file.\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Once the file is validated, the import process will start. You can close the modal after the upload. We will notify you by email once the process is complete.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h1\", {\n      children: \"Additional resources\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Assigning languages to users\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The format to add a language to a CSV row is language_locale:level.\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"language_locale is the language code. For example en for English. You can find a full list \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://www.localeplanet.com/icu/\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"here\"\n            })\n          }), \".\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"the level is the language level for the user. Choose a value from 1 to 10.\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"To assign multiple languages, separate values with a semicolon (;).\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Examples\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"en:10\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"el:5\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"en:10;nl:5\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Assigning skills to users\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The format to add skills is skill_name_in_inbox.\"\n    }), /*#__PURE__*/_jsx(\"ul\", {\n      children: /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"skill_name_in_inbox is the exact value of skills you create in Inbox.\\xa0\"\n        })\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"To assign multiple skills, separate values with a semicolon (;).\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Examples\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"support\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"finance\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"support;finance\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Assigning platforms to users\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The format to add a language to a CSV row is platform_code:level.\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"platform_code is MessageBird\u2019s code for a platform. For example whatsapp. You can find a full list below.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"the level is the language level for the user. Choose a value from 1 to 10.\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"To assign multiple platforms, separate values with a semicolon (;).\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Examples\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"email:10\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"instagram:5\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"whatsapp:10;email:5\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Platform Codes\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"SMS\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"WHATSAPP\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"FACEBOOK\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"TWITTER\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"LINE\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"EMAIL\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"EMAIL_FREEMIUM\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"TELEGRAM\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"WECHAT\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"WHATSAPP_SANDBOX\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"LIVECHAT\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"VIBER\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"GOOGLE_BUSINESS_MESSAGES\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"INSTAGRAM\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2022-07-07T00:00:00.000Z\",\n  id: \"W6bTr91rk\",\n  U5xWAA61Z: \"import-agents-to-inbox-using-csv\",\n  vsvkiZdCc: 1,\n  vZsHma8s3: \"managing-inbox-admins-and-agents\"\n}, {\n  dhNdNlO7R: \"Deleting an agent\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"Owners and admins can remove agents from Inbox. To do so, follow these steps:\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Sign in to \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Inbox\"\n            })\n          }), \".\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click the\\xa0Settings icon on the taskbar on the left-hand side of your screen.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Click \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/manager/team\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Agents\"\n            })\n          }), \". A list of all of your Inbox agents will appear.\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Find the agent that you want to delete, go to the\\xa0Edit column, and click the three dots.\"\n        })\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Click\\xa0Delete. A pop-up will appear to check that you're sure that you want to delete that agent.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,bX3iYWhirZ1TuvLcv7eQMqYgs.png?originalFilename=Screenshot_2021-05-14_at_18.01.37.png\",\n          src: new URL(\"https://framerusercontent.com/images/bX3iYWhirZ1TuvLcv7eQMqYgs.png\").href\n        })]\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click\\xa0Yes, delete to delete the agent.\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"NOTE:\\xa0Once you've deleted an agent, you can always add them again by clicking\\xa0Add agent.\"\n    })]\n  }),\n  hJi2AzIkE: \"2022-03-07T00:00:00.000Z\",\n  id: \"zdTJDPRW6\",\n  U5xWAA61Z: \"deleting-an-agent\",\n  vsvkiZdCc: 6,\n  vZsHma8s3: \"managing-inbox-admins-and-agents\"\n}, {\n  dhNdNlO7R: \"Tickets not showing up in Inbox\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsxs(\"p\", {\n      children: [\"After \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360005371438\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"adding a channel\"\n        })\n      }), \" to your MessageBird Inbox, you may still need to do some extra configuration to ensure tickets from your contacts and customers make it into your queues.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), \"The most common first step to solve this is to follow the instruction on \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360006653538\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"How to connect and disconnect a channel from Inbox\"\n        })\n      }), \" using Flow Builder. For most customers, this gets the channels connected to start answering customers' messages.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2023-04-18T00:00:00.000Z\",\n  id: \"bkuN4efu1\",\n  U5xWAA61Z: \"tickets-not-showing-up-in-inbox\",\n  vsvkiZdCc: 7,\n  vZsHma8s3: \"troubleshooting\"\n}, {\n  dhNdNlO7R: \"I can't initiate a conversation with a customer\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"Currently, only inbound conversations initiated by end-users are allowed in Inbox.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Outbound tickets (beta)\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"It is possible to initiate a conversation by creating an outbound ticket. Inbox outbound feature is currently in beta. \"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Please contact customer support to enable this feature for your Inbox.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2022-12-25T00:00:00.000Z\",\n  id: \"CbY32BGhZ\",\n  U5xWAA61Z: \"i-cant-initiate-a-conversation-with-a-customer\",\n  vsvkiZdCc: 42,\n  vZsHma8s3: \"troubleshooting\"\n}, {\n  dhNdNlO7R: \"I am not receiving notifications for Inbox tickets\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"If you are not receiving notifications for your Inbox tickets, it is possible that you did not enable notifications in all the necessary places. In order to receive notifications for Inbox tickets on your computer, you need to make sure notifications are enabled in three ways:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Your Inbox notifications should be switched on\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"You should allow pop ups in your browser\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"You should enable browser notifications.\"\n        })\n      })]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"If you have missed one of these steps, you will not receive notifications on your computer. Please check this article to see how you can make sure all necessary notifications are enabled: \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/4405843047825\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Setting up notifications for Inbox\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Still having issues?\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"If you have enabled the notification settings, but you are still not receiving notifications, please \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://support.messagebird.com/hc/en-us/requests/new?ticket_form_id=360000129578\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"raise a support ticket\"\n        })\n      }), \" with our Support team.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2022-07-14T00:00:00.000Z\",\n  id: \"biWxBfWXc\",\n  U5xWAA61Z: \"i-am-not-receiving-notifications-for-inbox-tickets\",\n  vsvkiZdCc: 4,\n  vZsHma8s3: \"troubleshooting\"\n}, {\n  dhNdNlO7R: \"One of my agents has left the company\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"When one of your agents leaves your company, there are a few things to keep in mind. Below we will discuss what steps to take when an agent leaves, and explain what happens to the agent's tickets.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"What should I do when an agent has left my company?\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"As a manager, when an agent has left the company, you need to make sure to delete their Inbox account so they do not have access to the MessageBird Inbox anymore. If you have deleted the email address of the agent within your company, the agent is still able to log in to the MessageBird Inbox using their email and password combination.\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"To ensure that the agent cannot access the MessageBird Inbox anymore, go to your \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/team\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Inbox Settings\"\n        })\n      }), \" and click on 'Agents'. Under 'Edit' in the row next to the agent's name, you can click on the three dots followed by 'Delete' to remove the account.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"What happens to tickets assigned to a deleted agent?\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Tickets that were previously assigned to a deleted agent will not be deleted from your Inbox overview and managers will still be able to view the interactions.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Because the agent details are deleted, tickets will no longer be assigned to a specific person and you cannot filter on the agent's name. Managers can see the tickets by choosing 'See All' in the Agents section in the filter.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2022-07-06T00:00:00.000Z\",\n  id: \"KZeFXU3CF\",\n  U5xWAA61Z: \"one-of-my-agents-has-left-the-company\",\n  vsvkiZdCc: 3,\n  vZsHma8s3: \"troubleshooting\"\n}, {\n  dhNdNlO7R: \"Adding the MessageBird Omnichannel Widget to a Shopify store\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsxs(\"p\", {\n      children: [\"In this guide, you\u2019ll learn how to add the \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/omnichannel-widget\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Omnichannel Widget\"\n        })\n      }), \" to a \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://www.shopify.com/\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Shopify\"\n        })\n      }), \" store.\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Prerequisites\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Be the manager of your MessageBird \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Inbox\"\n            })\n          }), \" account\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Be an admin for your Shopify store\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Enabling the Omnichannel Widget\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"1. Log in at \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://dashboard.messagebird.com/en/user/index\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"dashboard.messagebird.com\"\n        })\n      }), \" and go to Inbox or go directly to \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"inbox.messagebird.com\"\n        })\n      }), \".\"]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"2. Go to \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/overview\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Inbox settings\"\n        })\n      }), \".\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"3. Click on Channels and open Omnichannel Widget.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"4. \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360009357917\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Customize your widget\"\n        })\n      }), \" settings to make it match the style of your Shopify store (logo, colours, agent name).\"]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"5. Under Location make sure to whitelist your store\u2019s website address (e.g. \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://myshopname.myshopify.com/\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"https://myshopname.myshopify.com/\"\n        })\n      }), \") to signal Inbox \u2014 it should accept chat requests coming from your Shopify store.\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"6. Done? Awesome! Hit Publish changes and activate the widget. You can always come back and change the \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/overview\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Inbox settings\"\n        })\n      }), \".\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"7.\\xa0Now that we finished the configuration on the Inbox side, let\u2019s copy the code snippet by clicking Get code snippet.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Attaching widget to your Shopify store\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Time to add the code by injecting it to all the pages via the master theme\u2019s HTML body.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"1. Go to your Shopify store admin panel, myshopname.myshopify.com/admin\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"2. Select Online store from the sidebar, and Themes from the submenu.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"3. Choose Customize the current theme (or the one you want to add the widget to). This will open the theme editor.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"4. In the left-bottom corner, click Theme actions and select Edit code from the pop-up. This will open a new page with the code files of your store.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"5. Select the file called theme.liquid. If you do not have this, find the main file of your store \u2014 the one containing a <body> tag.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"6.\\xa0Scroll to the bottom of the page, and paste the widget\u2019s code snippet before the closing </body> tag \u2014 it should insert a single line starting with <script> and ending with </script>.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"7. And that\u2019s it! Save the changes, publish the new site version and the Omnichannel Chat Widget will be visible on your Shopify store.\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [/*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })]\n    })]\n  }),\n  hJi2AzIkE: \"2023-02-12T00:00:00.000Z\",\n  id: \"etiB37YpS\",\n  U5xWAA61Z: \"adding-the-messagebird-omnichannel-widget-to-a-shopify-store\",\n  vsvkiZdCc: 7,\n  vZsHma8s3: \"add-the-omnichannel-widget-to-your-online-store\"\n}, {\n  dhNdNlO7R: \"Adding the MessageBird Omnichannel Widget to a Wix store\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsxs(\"p\", {\n      children: [\"In this guide, you\u2019ll learn how to add the \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/omnichannel-widget\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Omnichannel Chat Widget\"\n        })\n      }), \" to a \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://www.wix.com/\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Wix\"\n        })\n      }), \" store.\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Prerequisites\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Be the manager of your MessageBird \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Inbox\"\n            })\n          }), \" account\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Be an admin for your Wix store\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Enabling the Omnichannel chat widget\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"1. Log in at \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://dashboard.messagebird.com/en/user/index\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"dashboard.messagebird.com\"\n        })\n      }), \" and go to Inbox or go directly to \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"inbox.messagebird.com\"\n        })\n      }), \".\"]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"2. Go to \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/overview\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Inbox settings\"\n        })\n      }), \".\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"3. Click on Channels and open Omnichannel Widget\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"4. \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360009357917\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Customize your widget\"\n        })\n      }), \" settings to make it match the style of your Wix store (logo, colours, agent name).\"]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"5. Under Location make sure to whitelist your store\u2019s website address (e.g. \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://mystore.com/\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"https://mystore.com\"\n        })\n      }), \") to signal Inbox \u2014 it should accept chat requests coming from your Wix store.\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"6. Done? Awesome! Hit Publish changes and activate the widget. You can always come back and change the \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/overview\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Inbox settings\"\n        })\n      }), \".\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"7. Now that we finished the configuration on the Inbox side, let\u2019s copy the code snippet by clicking Get code snippet.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Attaching widget to your Wix store\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Time to add the code by injecting it to every page via a custom tracking script.\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"1. Go to your Wix store admin page, \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://editor.wix.com/\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"https://editor.wix.com/\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"2. Go to Settings and select Tracking and analytics from the sidebar.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"3. Scroll down to the Advanced section and tap Tracking & Analytics.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"4. Choose to add a Custom new tool (top-right on the page).\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"5. Paste the code snippet in the Paste the code snippet here input box and follow these steps:\\xa0\\xa0\"\n    }), /*#__PURE__*/_jsx(\"ol\", {\n      children: /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })\n        })\n      })\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Give it a name: e.g. MessageBird Omnichannel Chat Widget\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Add code to Pages: select the pages you\u2019d like the widget to appear on (leave all pages if in doubt)\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Select Load code once for loading options\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Select Body - end as the Place Code in option\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"6. And that\u2019s it! Save the changes, publish the new site version and the Omnichannel Chat Widget will be visible on your Wix store.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2022-11-20T00:00:00.000Z\",\n  id: \"SUk4eC0fs\",\n  U5xWAA61Z: \"adding-the-messagebird-omnichannel-widget-to-a-wix-store\",\n  vsvkiZdCc: 6,\n  vZsHma8s3: \"add-the-omnichannel-widget-to-your-online-store\"\n}, {\n  dhNdNlO7R: \"Adding the MessageBird Omnichannel Widget to a WordPress site or WooCommerce store\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsxs(\"p\", {\n      children: [\"In this guide, you\u2019ll learn how to add the \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/omnichannel-widget\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Omnichannel Widget\"\n        })\n      }), \" to a \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://wordpress.com/com-vs-org/?currency=EUR&utm_source=google&utm_campaign=google_wpcom_search_brand_desktop_nl_en&utm_medium=paid_search&keyword=wordpress%20site&creative=329693353883&campaignid=648381347&adgroupid=28074383050&matchtype=e&device=c&network=g&targetid=kwd-733840287&gclid=EAIaIQobChMIzLPKhKOu6gIVjaiyCh0dVQwgEAAYASAAEgKXhfD_BwE&gclsrc=aw.ds\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"WordPress \"\n        })\n      }), \"site or a \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://woocommerce.com/\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"WooCommerce\"\n        })\n      }), \" store.\\xa0\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Prerequisites\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Be the manager of your MessageBird \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Inbox\"\n            })\n          }), \" account\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Be an admin for your WordPress site or WooCommerce store.\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Enabling the Omnichannel Widget\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"1. Log in at \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://dashboard.messagebird.com/en/user/index\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"dashboard.messagebird.com\"\n        })\n      }), \" and go to Inbox or go directly to \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"inbox.messagebird.com\"\n        })\n      }), \".\"]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"2. Go to \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/overview\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Inbox settings\"\n        })\n      }), \".\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"3. Click on Channels and open Omnichannel Widget.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"4. \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360009357917\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Customize your widget\"\n        })\n      }), \" settings to make it match the style of your WordPress site or WooCommerce store (logo, colours, agent name).\"]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"5. Under Location make sure to whitelist your store\u2019s website address (e.g. \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://mystore.com/\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"https://mystore.com\"\n        })\n      }), \") to signal Inbox \u2014 it should accept chat requests coming from your WordPress site or WooCommerce store.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"6. Done? Awesome! Hit Publish changes and activate the widget. You can always come back and change the \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/overview\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Inbox settings\"\n        })\n      }), \".\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"7. Now that we finished the configuration on the Inbox side, let\u2019s copy the code snippet by clicking Get code snippet.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Attaching widget to your WordPress site or WooCommerce store\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Injecting the code to your WordPress site or WooCommerce site can be done in a number of ways \u2014 depending on what plugins you have installed on your site \u2014 the important thing is to add the script to the footer of the pages where you want the widget to be visible.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Using a plugin\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"There are various plugins that allow javascript injection on a WordPress site \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://wordpress.org/plugins/insert-headers-and-footers/\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Insert Headers and Footers\"\n        })\n      }), \", \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://wordpress.org/plugins/header-footer/\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Head, Footer and Post Injections\"\n        })\n      }), \", \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://wordpress.org/plugins/header-footer-code-manager/\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Header Footer Code Manager\"\n        })\n      }), \", just to name a few.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Once you have such a plugin installed, navigate to the section where you are managing your footer scripts (e.g. Settings \\xbb Insert Headers and Footers, for the Insert Headers and Footers plugin) and paste the entire script there.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Direct injection in the theme\u2019s code\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"If you don\u2019t have a footer plugin, you can modify the theme\u2019s code to include the snippet.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"1. Navigate to Appearance and go to the Theme Editor.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"2. Select to edit the functions.php file.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"3. To insert the script to the footer of all pages, Scroll down to the bottom of the file and add the following code.\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"function wpb_hook_javascript_footer() {\", /*#__PURE__*/_jsx(\"br\", {}), \"\\xa0 \\xa0 ?>\", /*#__PURE__*/_jsx(\"br\", {}), \"\\xa0 \\xa0 \\xa0 //script goes here\", /*#__PURE__*/_jsx(\"br\", {}), \"\\xa0 \\xa0 <?php\", /*#__PURE__*/_jsx(\"br\", {}), \"}\", /*#__PURE__*/_jsx(\"br\", {}), \"add_action('wp_footer', 'wpb_hook_javascript_footer');\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"For our example, it looks like this:\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"function wpb_hook_javascript_footer() {\", /*#__PURE__*/_jsx(\"br\", {}), \"\\xa0 \\xa0 ?>\", /*#__PURE__*/_jsx(\"br\", {}), '\\xa0 \\xa0 \\xa0 \\xa0 <script>\\xa0 var MessageBirdChatWidgetSettings = { \\xa0 \\xa0 widgetId: \\'17c9769d-d9a1-45d3-af12-5759232920cb\\', \\xa0 \\xa0 initializeOnLoad: true, \\xa0 };\\xa0 !function(){\"use strict\";if(Boolean(document.getElementById(\"live-chat-widget-script\")))console.error(\"MessageBirdChatWidget: Snippet loaded twice on page\");else{var e,t;window.MessageBirdChatWidget={},window.MessageBirdChatWidget.queue=[];for(var i=[\"init\",\"setConfig\",\"toggleChat\",\"identify\",\"hide\",\"on\",\"shutdown\"],n=function(){var e=i[d];window.MessageBirdChatWidget[e]=function(){for(var t=arguments.length,i=new Array(t),n=0;n<t;n++)i[n]=arguments[n];window.MessageBirdChatWidget.queue.push([[e,i]])}},d=0;d<i.length;d++)n();var a=(null===(e=window)||void 0===e||null===(t=e.MessageBirdChatWidgetSettings)||void 0===t?void 0:t.widgetId)||\"\",o=function(){var e,t=document.createElement(\"script\");t.type=\"text/javascript\",t.src=\"https://livechat.messagebird.com/bootstrap.js?widgetId=\".concat(a),t.async=!0,t.id=\"live-chat-widget-script\";var i=document.getElementsByTagName(\"script\")[0];null==i||null===(e=i.parentNode)||void 0===e||e.insertBefore(t,i)};\"complete\"===document.readyState?o():window.attachEvent?window.attachEvent(\"onload\",o):window.addEventListener(\"load\",o,!1)}}();</script>', /*#__PURE__*/_jsx(\"br\", {}), \"\\xa0 \\xa0 <?php\", /*#__PURE__*/_jsx(\"br\", {}), \"}\", /*#__PURE__*/_jsx(\"br\", {}), \"add_action('wp_footer', 'wpb_hook_javascript_footer');\"]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [/*#__PURE__*/_jsx(\"br\", {}), \"\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Optional: If you want to conditionally show the widget on only certain pages, you can wrap the script tag between an if statement and check for particular page iDs or port IDs.\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"\\xa0function wpb_hook_javascript() {\", /*#__PURE__*/_jsx(\"br\", {}), \"\\xa0 if (is_single ('16')) { \", /*#__PURE__*/_jsx(\"br\", {}), \"\\xa0 \\xa0 ?>\", /*#__PURE__*/_jsx(\"br\", {}), \" \\xa0 \\xa0 \\xa0 //script goes here\", /*#__PURE__*/_jsx(\"br\", {}), \"\\xa0 \\xa0 <?php\", /*#__PURE__*/_jsx(\"br\", {}), \"\\xa0 }\", /*#__PURE__*/_jsx(\"br\", {}), \"}\", /*#__PURE__*/_jsx(\"br\", {}), \"add_action('wp_footer', 'wpb_hook_javascript_footer');\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Use is_single to check for a particular post ID (instead of 16 you can put your own post ID).\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"function wpb_hook_javascript() {\", /*#__PURE__*/_jsx(\"br\", {}), \"\\xa0 if (is_page ('10')) { \", /*#__PURE__*/_jsx(\"br\", {}), \"\\xa0 \\xa0 ?>\", /*#__PURE__*/_jsx(\"br\", {}), \"\\xa0 \\xa0 \\xa0 \\xa0 //script goes here\", /*#__PURE__*/_jsx(\"br\", {}), \"\\xa0 \\xa0 <?php\", /*#__PURE__*/_jsx(\"br\", {}), \"\\xa0 }}\", /*#__PURE__*/_jsx(\"br\", {}), \"add_action('wp_footer', 'wpb_hook_javascript_footer');\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Use is_page to check for a particular page ID.\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"function wpb_hook_javascript() {\", /*#__PURE__*/_jsx(\"br\", {}), \"\\xa0 if (is_page ('10') || is_page ('11') || is_page ('12')) { \", /*#__PURE__*/_jsx(\"br\", {}), \"\\xa0 \\xa0 ?>\", /*#__PURE__*/_jsx(\"br\", {}), \"\\xa0 \\xa0 \\xa0 \\xa0 //script goes here\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), \"\\xa0\\xa0\\xa0\\xa0<?php\", /*#__PURE__*/_jsx(\"br\", {}), \"\\xa0 }}\", /*#__PURE__*/_jsx(\"br\", {}), \"add_action('wp_footer', 'wpb_hook_javascript_footer');\"]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [/*#__PURE__*/_jsx(\"br\", {}), \"4. And that\u2019s it! Update the file to save the changes, publish the new site version and the Omnichannel Widget will be visible on your WordPress site or WooCommerce store.\\xa0Chain up multiple OR connectors to add the script to multiple pages.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [/*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })]\n    })]\n  }),\n  hJi2AzIkE: \"2021-12-13T00:00:00.000Z\",\n  id: \"LoCjNj7hw\",\n  U5xWAA61Z: \"adding-the-messagebird-omnichannel-widget-to-a-wordpress-site-or-woocommerce-store\",\n  vsvkiZdCc: 8,\n  vZsHma8s3: \"add-the-omnichannel-widget-to-your-online-store\"\n}, {\n  dhNdNlO7R: \"Adding the MessageBird Omnichannel Widget to a Squarespace store\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsxs(\"p\", {\n      children: [\"In this guide, you\u2019ll learn how to add the \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/omnichannel-widget\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Omnichannel Widget\"\n        })\n      }), \" to a \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://www.squarespace.com/\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Squarespace\"\n        })\n      }), \" store.\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Prerequisites\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Be the manager of your MessageBird \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Inbox\"\n            })\n          }), \" account.\"]\n        })\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsx(\"p\", {\n          children: \"Be an admin for your Squarespace store.\"\n        }), /*#__PURE__*/_jsx(\"ul\", {\n          children: /*#__PURE__*/_jsx(\"li\", {\n            \"data-preset-tag\": \"p\",\n            children: /*#__PURE__*/_jsx(\"p\", {\n              children: \"We will be using the Code Injection feature of Squarespace which is a Premium feature (should be available for Business and Commerce plans).\"\n            })\n          })\n        })]\n      })]\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Enabling the Omnichannel Widget\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"1. Log in at \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://dashboard.messagebird.com/en/user/index\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"dashboard.messagebird.com\"\n        })\n      }), \" and go to Inbox or go directly to \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"inbox.messagebird.com\"\n        })\n      }), \".\"]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"2. Go to \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/overview\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Inbox settings\"\n        })\n      }), \".\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"3. Click on Channels and open Omnichannel Widget.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"4. \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360009357917\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Customize your widget\"\n        })\n      }), \" settings to make it match the style of your Squarespace store (logo, colours, agent name).\"]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"5. Under Location make sure to whitelist your store\u2019s website address (e.g. \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://myshopname.squarespace.com/\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"https://myshopname.squarespace.com\"\n        })\n      }), \") to signal Inbox \u2014 it should accept chat requests coming from your Squarespace store.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"6. Done? Awesome! Hit Publish changes and activate the widget. You can always come back and change the \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/overview\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Inbox settings\"\n        })\n      }), \".\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"7. Now that we finished the configuration on the Inbox side, let\u2019s copy the code snippet by clicking Get code snippet.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0Attaching widget to your Squarespace store\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Time to add the code by injecting it to the footer of every page.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"1. Go to your Squarespace store admin page, myshopname.squarespace.com/config/settings\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"2. Go to Advanced Settings, and then Code Injection.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"3. Inside the Footer box, paste the code snippet from Inbox.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"4. And that\u2019s it! Save the changes, publish the new site version and the Omnichannel Widget will be visible on your Squarespace store.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2020-12-01T00:00:00.000Z\",\n  id: \"LbWvUzqAv\",\n  U5xWAA61Z: \"adding-the-messagebird-omnichannel-widget-to-a-squarespace-store\",\n  vsvkiZdCc: 2,\n  vZsHma8s3: \"add-the-omnichannel-widget-to-your-online-store\"\n}, {\n  dhNdNlO7R: \"Add a contact manually\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"Owners, Admins, and Agents can all add individual contacts to Inbox manually.\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Log in to\\xa0\", /*#__PURE__*/_jsx(Link, {\n            href: \"http://inbox.messagebird.com/\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Inbox\"\n            })\n          }), \".\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Click the\\xa0\", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/contacts\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Contacts\"\n            })\n          }), \"\\xa0icon on the sidebar.\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Click \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/contacts/new\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"+ Add new contact\"\n            })\n          }), \".\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Fill in the form with the contact's First name and Last name.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Add a Profile name, which can be the contact's real name or a nickname/screenname. This will be visible to both the agent and the contact when chatting.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click + Add channel identifier, then select Email address and/or Phone number from the Type drop-down menu and enter the relevant information in the\\xa0Identifier field.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click Save next to each identifier that you've added.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"[Optional] Under\\xa0Extra info, click\\xa0+Add attribute and enter any additional information about your contact.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click\\xa0Save next to each identifier that you've added.\"\n        })\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Click\\xa0Confirm to add your new contact to Inbox!\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,IMM5HMbb9V79wTqiSltIhBOzk.png?originalFilename=Screenshot_2021-05-14_at_11.45.20.png\",\n          src: new URL(\"https://framerusercontent.com/images/IMM5HMbb9V79wTqiSltIhBOzk.png\").href\n        })]\n      })]\n    })]\n  }),\n  hJi2AzIkE: \"2023-04-15T00:00:00.000Z\",\n  id: \"uP_8tbeIE\",\n  U5xWAA61Z: \"add-a-contact-manually\",\n  vsvkiZdCc: 4,\n  vZsHma8s3: \"managing-inbox-contacts\"\n}, {\n  dhNdNlO7R: \"Import contacts via CSV file \",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"Only Owners and Admins can add contacts to Inbox via a CSV file.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Prepare your file\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"When preparing your file for upload, please be aware of the following:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"You can import a maximum of 100,000 contacts \"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"The file must be a .CSV file with commas as separators\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Headers must be named: phone, email, firstName, lastName, displayName. You can include custom attributes that you want to include in the contact. To do this, create a header with the name of the attribute you\u2019d like to add. Eg: custom:account_id.\"\n        })\n      })]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"If you are unsure how to format your file, we have an example file available for download at the bottom of the \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/contacts/import\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Import Contacts\"\n        })\n      }), \" pop-up, which you can also access on this page.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Upload your contacts\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Log in to \", /*#__PURE__*/_jsx(Link, {\n            href: \"http://inbox.messagebird.com/\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Inbox\"\n            })\n          }), \".\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Click the\\xa0\", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/contacts\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Contacts\"\n            })\n          }), \" icon on the sidebar. \"]\n        })\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Click \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/contacts/import\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Import Contacts\"\n            })\n          }), \". A pop-up window will appear.\\xa0\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,XTHgIEdzPQB2BUK9GjIuzhkONY.png?originalFilename=Screenshot_2021-02-25_at_12.41.24.png\",\n          src: new URL(\"https://framerusercontent.com/images/XTHgIEdzPQB2BUK9GjIuzhkONY.png\").href\n        }), /*#__PURE__*/_jsxs(\"p\", {\n          children: [/*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        })]\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Drag your CSV file into the blue box, or click the box to select and upload from your device.\"\n        })\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Once your file has been uploaded, Inbox will tell you the total number of records uploaded and give you a breakdown of how many contacts succeded, duplicates, or failed.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,OdWHIK7H5zfVYiBInGFm7JVZV8.png?originalFilename=Screenshot_2021-05-14_at_10.51.09.png\",\n          src: new URL(\"https://framerusercontent.com/images/OdWHIK7H5zfVYiBInGFm7JVZV8.png\").href\n        }), /*#__PURE__*/_jsxs(\"p\", {\n          children: [/*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        })]\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click\\xa0Complete to finish uploading your contacts to Inbox!\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"You'll now be able to see your newly added Inbox contacts.\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2023-04-07T00:00:00.000Z\",\n  id: \"N_Evydtrz\",\n  U5xWAA61Z: \"import-contacts-via-csv-file-\",\n  vsvkiZdCc: 6,\n  vZsHma8s3: \"managing-inbox-contacts\"\n}, {\n  dhNdNlO7R: \"Managing your Inbox contacts\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"When using Inbox, you'll want to add and edit your contacts to keep your information up-to-date and provide great customer service!\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"To keep things organized, your \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/contacts\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Inbox contacts\"\n        })\n      }), \" are kept separate from your \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://dashboard.messagebird.com/en/contacts\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Dashboard contacts\"\n        })\n      }), \".\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Adding contacts to Inbox\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"There are three ways that you can add contacts to Inbox:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"By \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://messagebird.com/support-center/articles/360020106917\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"importing a CSV file\"\n            })\n          }), \". This option is great for bulk uploads, as you can add up to 100,000 contacts at a time. Use this option if you're migrating contacts from an old system to Inbox.\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"By \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://messagebird.com/support-center/articles/360020108917\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"manually adding an individual contact\"\n            })\n          }), \". This option is useful if you have a small number of existing contacts that you'd like to start chatting with through Inbox, or if a customer has contacted you on a channel that's not connected to Inbox.\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"By \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://messagebird.com/support-center/articles/360020251898\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"adding a contact from a ticket\"\n            })\n          }), \". This option is useful when a customer has reached out to you\\xa0 who has reached out to you on a channel that's connected to Inbox, and they've given you their contact information while you've been chatting to them.\"]\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Editing existing Inbox contacts\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"From Inbox Contacts\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Log in to \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Inbox\"\n            })\n          }), \".\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Click the \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/contacts\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Contacts icon\"\n            })\n          }), \" on the sidebar. This will show you a list of all of your existing contacts.\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Select the contact that you want to edit, or use the searchbar on the left-hand side of your screen to search for them.\"\n        })\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Under the\\xa0Actions column, click on the three dots, then click\\xa0Edit. A pop-up will open.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,0xI4qFmNlzcvm2MZ1TueTcDQo.png?originalFilename=Screenshot_2021-02-25_at_12.54.12.png\",\n          src: new URL(\"https://framerusercontent.com/images/0xI4qFmNlzcvm2MZ1TueTcDQo.png\").href\n        })]\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Make your changes to the contact information, then click\\xa0Confirm to save your changes.\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"From an Inbox Ticket\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"On the top-right corner of a customer ticket, you can select \u201CCustomer Details\u201D\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,LzNn31Hd8vUWZL4i5sf6a7lODE.png?originalFilename=Screenshot_2021-08-17_at_13.09.57.png\",\n          src: new URL(\"https://framerusercontent.com/images/LzNn31Hd8vUWZL4i5sf6a7lODE.png\").href\n        }), /*#__PURE__*/_jsxs(\"p\", {\n          children: [/*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        })]\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \" Click on the arrow this tab and you will find all the available customer details\"\n        })\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\" If you would like to change any information such as their name, or add any extra information such as their \u201Carea\u201D or more, you can Edit the contact details.\\xa0\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,kClOdeOyvXJrPdDl1cDlwD1nWDY.png?originalFilename=Screenshot_2021-08-17_at_13.11.38.png\",\n          src: new URL(\"https://framerusercontent.com/images/kClOdeOyvXJrPdDl1cDlwD1nWDY.png\").href\n        }), /*#__PURE__*/_jsxs(\"p\", {\n          children: [/*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        })]\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Edit the information and select Confirm to save the contact.\"\n        })\n      })]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [/*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2022-12-13T00:00:00.000Z\",\n  id: \"H7aSuhHTS\",\n  U5xWAA61Z: \"managing-your-inbox-contacts\",\n  vsvkiZdCc: 18,\n  vZsHma8s3: \"managing-inbox-contacts\"\n}, {\n  dhNdNlO7R: \"Add a contact via a ticket\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"All Owners, Admins and Agents can add a contact to Inbox via an incoming ticket.\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"When a new ticket arrives in Inbox from a customer who isn't in the system, their contact details will be empty. In the details panel on the right-hand side of your screen, click the\\xa0Edit icon, then click\\xa0Edit contact.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Fill in the form with the contact's First name and Last name.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Add a Profile name, which can be the contact's real name or a nickname/screenname. This will be visible to both the agent and the contact when chatting.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click + Add channel identifier, then select Email address and/or Phone number from the Type drop-down menu and enter the relevant information in the\\xa0Identifier field.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click Save next to each identifier that you've added.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"[Optional] Under\\xa0Extra info, click\\xa0+Add attribute and enter any additional information about your contact.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click\\xa0Save next to each identifier that you've added.\"\n        })\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Click\\xa0Confirm to add your new contact to Inbox!\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,IMM5HMbb9V79wTqiSltIhBOzk.png?originalFilename=Screenshot_2021-05-14_at_11.45.20.png\",\n          src: new URL(\"https://framerusercontent.com/images/IMM5HMbb9V79wTqiSltIhBOzk.png\").href\n        })]\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2022-10-24T00:00:00.000Z\",\n  id: \"BpfMR9nl1\",\n  U5xWAA61Z: \"add-a-contact-via-a-ticket\",\n  vsvkiZdCc: 2,\n  vZsHma8s3: \"managing-inbox-contacts\"\n}, {\n  dhNdNlO7R: \"Email notifications for Inbox tickets\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"Set up email notifications for every incoming ticket so that you and your agents never miss a message.\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Go to the \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/manager/automations%5C\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"automations page\"\n            })\n          }), \" in your Inbox settings\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Under Email notification, enter the email address(es) that you want email notifications to be sent to\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click Save and publish to set email notifications live!\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"NOTE: Email notifications will only be sent for new tickets, not for every new message that you receive.\"\n    })]\n  }),\n  hJi2AzIkE: \"2023-04-09T00:00:00.000Z\",\n  id: \"sJeBkfj5Q\",\n  U5xWAA61Z: \"email-notifications-for-inbox-tickets\",\n  vsvkiZdCc: 6,\n  vZsHma8s3: \"set-up-inboxs-built-in-automations\"\n}, {\n  dhNdNlO7R: \"Create Follow-up actions in Inbox\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"Once you\u2019ve resolved a customer\u2019s ticket, you can choose to send a follow-up message to collect feedback.\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Go to the \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/manager/automations%5C\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"automations page\"\n            })\n          }), \" in your Inbox settings\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Under Follow up actions, enter your follow-up message in the open text field\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click Save and publish to start sending a follow-up message once a ticket has been resolved!\"\n        })\n      })]\n    })]\n  }),\n  hJi2AzIkE: \"2023-04-09T00:00:00.000Z\",\n  id: \"VShlg8ti6\",\n  U5xWAA61Z: \"create-follow-up-actions-in-inbox\",\n  vsvkiZdCc: 6,\n  vZsHma8s3: \"set-up-inboxs-built-in-automations\"\n}, {\n  dhNdNlO7R: \"Using Inbox automations\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"Automate basic, repetitive tasks in Inbox to free up your agents\u2019 time and enhance your customer experience.\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Inbox has a number of built-in automations that you can set up by heading to the \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/automations\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"automations page\"\n        })\n      }), \" in your Inbox settings.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Several of Inbox's automations analyze and extract information from incoming messages, making it easier for your agents to handle tickets. Other automations help you to manage your customers' expectations if your agents can't handle tickets 24/7.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Language recognition\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [/*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360014959478\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Set up language recognition automation\"\n        })\n      }), \" to detect which language your customer speaks. This information can be displayed on incoming tickets and used to route tickets to specific agents with specific language skills.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Sentiment analysis\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [/*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360014959518\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Set up sentiment analysis automation\"\n        })\n      }), \" to detect the mood of your customer. This information can be displayed on incoming tickets and used to route tickets to specific agents with specific sentiment skills.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Business hours\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [/*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360014891817\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Set up your business hours\"\n        })\n      }), \" to let your customers know when you're open and when you're closed. Inbox also gives you the option to create an out-of-office greeting.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Greeting message\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [/*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360014891877\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Create an automatic greeting message\"\n        })\n      }), \" so that your agents don't need to respond manually to every new message.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Email notifications\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Agents aren't always there to see new tickets arrive. \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360014959618\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Set up email notifications\"\n        })\n      }), \" to make sure you and your team never miss a new ticket.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Follow-up actions\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Once a ticket has been closed, you might want to reach out to the customer to get feedback on your customer service by \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360014891897\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"creating an automated follow-up message\"\n        })\n      }), \".\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"More advanced automations can be created by using \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://dashboard.messagebird.com/en/flow-builder\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Flow Builder\"\n        })\n      }), \".\"]\n    })]\n  }),\n  hJi2AzIkE: \"2023-01-30T00:00:00.000Z\",\n  id: \"M4AS9bqr7\",\n  U5xWAA61Z: \"using-inbox-automations\",\n  vsvkiZdCc: 4,\n  vZsHma8s3: \"set-up-inboxs-built-in-automations\"\n}, {\n  dhNdNlO7R: \"Business hours\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"Let your customers know when you\u2019re open and when you\u2019re closed by setting your business hours in Inbox.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"By default, your business hours are set to Open 24/7. To set your regular business hours, create a ticket in Inbox when a customer messages you outside of your business hours, and set an out of office greeting, follow these steps:\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Go to the \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/manager/automations%5C\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"automations page\"\n            })\n          }), \" in your Inbox settings\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Under Business hours, select Custom business hours\\xa0\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Check to see that the correct Time zone is displayed. If not, you can choose the correct one from the drop-down menu\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Under Regular business hours, toggle the Monday button to Open or Closed. If you choose Open, specific opening hours will appear. By default, these are set to Monday-Friday from 9 AM to 6 PM. If this matches your business hours, then you don\u2019t need to do anything! If not, simply edit these to reflect your organization\u2019s regular business hours. Repeat this step for each of the days of the week\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Under Out of office settings, the Create a ticket in Inbox to be able to pick it up during business hours box is checked by default. This means that when a customer messages you outside of your business hours, a ticket will be created so that you can respond when you\u2019re back. If you don\u2019t want to create a ticket when a customer messages you outside of business hours, just uncheck this box!\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Check the Set an out of office greeting box. In the open text field that appears, enter an out of office message. This message will be sent to customers when they send you a message outside of your business hours\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click Save and publish to set your business hour automations live!\"\n        })\n      })]\n    })]\n  }),\n  hJi2AzIkE: \"2022-12-19T00:00:00.000Z\",\n  id: \"AbC7Cpb6V\",\n  U5xWAA61Z: \"business-hours\",\n  vsvkiZdCc: 7,\n  vZsHma8s3: \"set-up-inboxs-built-in-automations\"\n}, {\n  dhNdNlO7R: \"Language recognition\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"Use language recognition automation to detect which language your customer is speaking in their initial message, and display this information on the ticket.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Follow these steps to turn language recognition on:\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Go to the \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/manager/automations\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"automations page\"\n            })\n          }), \" in your Inbox settings\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Under Language recognition, toggle the button to Active\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"That\u2019s it! Now, tickets waiting in the queue will display your customer\u2019s language\"\n        })\n      })]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"To route tickets to specific agents based on the customer\u2019s language, visit the \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/basic-routing\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Basic Routing\"\n        })\n      }), \" page and \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/basic-routing/routing-how-to\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"set up queues\"\n        })\n      }), \" for the languages that your team handles.\"]\n    })]\n  }),\n  hJi2AzIkE: \"2022-12-03T00:00:00.000Z\",\n  id: \"IkWjkSVLG\",\n  U5xWAA61Z: \"language-recognition\",\n  vsvkiZdCc: 2,\n  vZsHma8s3: \"set-up-inboxs-built-in-automations\"\n}, {\n  dhNdNlO7R: \"Automated welcome message\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"Greet customers with an automated message when they reach out to you by following these steps:\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Go to the \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/manager/automations%5C\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"automations page\"\n            })\n          }), \" in your Inbox settings\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Under Welcome message, enter your greeting in the open text field\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"When you\u2019re done, click Save and publish to set your welcome message live!\"\n        })\n      })]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"NOTE: If you enabled the out of office greeting in the \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360014891817\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"business hours\"\n        })\n      }), \" section, this welcome message will only be sent to customers during your set business hours.\\xa0\"]\n    })]\n  }),\n  hJi2AzIkE: \"2022-11-12T00:00:00.000Z\",\n  id: \"JLqdDhfKW\",\n  U5xWAA61Z: \"automated-welcome-message\",\n  vsvkiZdCc: 8,\n  vZsHma8s3: \"set-up-inboxs-built-in-automations\"\n}, {\n  dhNdNlO7R: \"Sentiment analysis for Inbox\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"Use sentiment analysis to detect your customer\u2019s mood from their initial message, and display this information on the ticket in the form of an emoji.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"These are the possible sentiments we can recognize and their correlating emoji:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Positive: a smiling emoji\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Neutral: no emoji\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Negative: an upset emoji\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Follow these steps to turn sentiment analysis on:\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Go to the \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/manager/automations\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"automations page\"\n            })\n          }), \" in your Inbox settings\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Under Sentiment analysis, toggle the button to Active\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"That\u2019s it! Now, tickets waiting in the queue will display your customer\u2019s mood\"\n        })\n      })]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"To route tickets to specific agents based on the customer\u2019s mood, visit the \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/basic-routing\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Basic Routing\"\n        })\n      }), \" page, and \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/basic-routing/routing-how-to\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"set up queues\"\n        })\n      }), \" for each sentiment.\"]\n    })]\n  }),\n  hJi2AzIkE: \"2022-11-12T00:00:00.000Z\",\n  id: \"VtjJcdM3B\",\n  U5xWAA61Z: \"sentiment-analysis-for-inbox\",\n  vsvkiZdCc: 3,\n  vZsHma8s3: \"set-up-inboxs-built-in-automations\"\n}, {\n  dhNdNlO7R: \"Data retention settings\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"(This feature is currently in beta. Please contact customer support to get access to the feature.)\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"In this article, you will learn how to use data retention settings for tickets in Inbox.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Data retention\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Data retention is the storing of information for a specified period.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Data retention settings in Inbox\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Inbox lets you set a data retention period for tickets. Inbox will automatically delete the resolved tickets once the retention period expires.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"How to set the data retention period for tickets?\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"To set the data retention period for tickets in Inbox, please follow the following steps:\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"1. Navigate to the Data Retention section on your Inbox settings page.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: '2. Open the \"Ticket retention duration\" dropdown and select the retention period for your tickets. By default \"Unlimited\" option is selected.'\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: '3. Click on \"Apply retention durations\" to change the settings.'\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Important! Please beware that retention settings immediately affect all the resolved tickets in your Inbox. We advise you to change the data retention settings when you are sure.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2022-06-24T00:00:00.000Z\",\n  id: \"mvV0_Knhb\",\n  U5xWAA61Z: \"data-retention-settings\",\n  vsvkiZdCc: 2,\n  vZsHma8s3: \"advanced-settings\"\n}, {\n  dhNdNlO7R: \"How can my customers use SMS with the Omnichannel Widget?\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"The Omnichannel Widget supports SMS as a channel. This means your customers can initiate and/or continue conversations in SMS from the Omnichannel Widget.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Starting an SMS conversation from the Omnichannel Widget\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"To start a conversation using SMS from the Omnichannel Widget, users can click on the SMS card on the widget homepage. They can then start an SMS conversation by entering their name, phone number, and message.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Switching a Live Chat conversations to SMS\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"To switch a Live Chat conversation to SMS, your customers need to navigate back to the widget homepage and choose SMS. From here, follow the same steps as when starting an SMS conversation from the Omnichannel Widget. Keep in mind that the two conversations will not be automatically linked, so your agent will need to keep an eye on the new ticket coming into Inbox.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2023-04-22T00:00:00.000Z\",\n  id: \"NvoJK74Q6\",\n  U5xWAA61Z: \"how-can-my-customers-use-sms-with-the-omnichannel-widget\",\n  vsvkiZdCc: 6,\n  vZsHma8s3: \"using-different-channels-with-the-omnichannel-widget\"\n}, {\n  dhNdNlO7R: \"How can my customers use WhatsApp with the Omnichannel Widget?\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"The Omnichannel Widget supports WhatsApp as a channel. This means your customers can initiate and continue conversations in WhatsApp from the Omnichannel Widget.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Starting a WhatsApp conversation from the Omnichannel Widget\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"To start a conversation using WhatsApp from the Omnichannel Widget, users can click on the WhatsApp card on the widget homepage. WhatsApp will then authenticate the user in WhatsApp Web or on their mobile application \u2014 depending on what device the user is active on.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"When the customer starts sending messages to your WhatsApp number, these messages will arrive in the Inbox Queue as tickets or will trigger an automated flow in Flow Builder \u2014 depending on your Inbox configuration.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Switching a Live Chat conversation to WhatsApp\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"To switch a Live Chat conversation to WhatsApp, your customers need to navigate back to the widget homepage and choose WhatsApp. Once they are authenticated, they can start using WhatsApp to send messages. Keep in mind that the two conversations will not be automatically linked, so your agent will need to keep an eye on the new ticket coming into Inbox.\"\n    })]\n  }),\n  hJi2AzIkE: \"2023-04-18T00:00:00.000Z\",\n  id: \"JqL1T8V5I\",\n  U5xWAA61Z: \"how-can-my-customers-use-whatsapp-with-the-omnichannel-widget\",\n  vsvkiZdCc: 8,\n  vZsHma8s3: \"using-different-channels-with-the-omnichannel-widget\"\n}, {\n  dhNdNlO7R: \"How can my customers use Facebook Messenger with the Omnichannel Widget?\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"The Omnichannel Widget supports Facebook Messenger as a channel. This means your customers can initiate and continue conversations in Facebook Messenger from the Omnichannel Widget.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Starting a Facebook Messenger conversation from the Omnichannel Widget\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"To start a conversation using Facebook Messenger from the Omnichannel Widget, users can click on the Facebook Messenger card on the widget homepage. Facebook Messenger will then authenticate the user in Facebook Messenger Web or on their mobile application \u2014 depending on what device the user is active on.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"When the customer starts sending messages to your Facebook Messenger business account, these messages will arrive in the Inbox Queue as tickets or will trigger an automated flow in Flow Builder \u2014 depending on your Inbox configuration.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Switching a Live Chat conversations to Facebook Messenger\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"To switch a Live Chat conversation to Facebook Messenger, your customers need to navigate back to the widget homepage and choose Facebook Messenger. Once they are authenticated, they can start chatting in Facebook Messenger. Keep in mind that the two conversations will not be automatically linked, so your agent will need to keep an eye on the new ticket coming into Inbox.\"\n    })]\n  }),\n  hJi2AzIkE: \"2023-04-10T00:00:00.000Z\",\n  id: \"Bx8RWJbaN\",\n  U5xWAA61Z: \"how-can-my-customers-use-facebook-messenger-with-the-omnichannel-widget\",\n  vsvkiZdCc: 9,\n  vZsHma8s3: \"using-different-channels-with-the-omnichannel-widget\"\n}, {\n  dhNdNlO7R: \"How can my customers use LINE with the Omnichannel Widget?\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"The Omnichannel Widget supports LINE as a channel. This means your customers can initiate and continue conversations in LINE from the Omnichannel Widget.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Starting a LINE conversation from the Omnichannel Widget\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"To start a conversation using LINE from the Omnichannel Widget, users can click on the LINE card on the widget homepage. LINE will then authenticate the user in LINE web or on their mobile application \u2014 depending on what device the user is active on.\\xa0\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"When the customer starts sending messages to your LINE business account, these messages will arrive in the Inbox Queue as tickets or will trigger an automated flow in Flow Builder \u2014 depending on your Inbox configuration\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Switching a Live Chat conversations to LINE\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"To switch a Live Chat conversation to LINE, your customers need to navigate back to the widget homepage and choose LINE. Once they are authenticated, they can start chatting in LINE. Keep in mind that the two conversations will not be automatically linked, so your agent will need to keep an eye on the new ticket coming into Inbox.\"\n    })]\n  }),\n  hJi2AzIkE: \"2022-07-26T00:00:00.000Z\",\n  id: \"rZYCx6bz9\",\n  U5xWAA61Z: \"how-can-my-customers-use-line-with-the-omnichannel-widget\",\n  vsvkiZdCc: 5,\n  vZsHma8s3: \"using-different-channels-with-the-omnichannel-widget\"\n}, {\n  dhNdNlO7R: \"How can my customers use Voice Calling with the Omnichannel Widget?\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"The Omnichannel Widget supports Voice Calling as a channel. This means your customers collect your businesses Inbox phone number and make a voice call from their own device.\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"The user experience after a user initiates a voice call to your Inbox phone number will then depend on your inbound voice call configuration in Inbox. Check out the Voice channel installation page in your \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/channels\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Inbox Channels\"\n        })\n      }), \".\"]\n    })]\n  }),\n  hJi2AzIkE: \"2022-06-06T00:00:00.000Z\",\n  id: \"kg4KDgzk0\",\n  U5xWAA61Z: \"how-can-my-customers-use-voice-calling-with-the-omnichannel-widget\",\n  vsvkiZdCc: 5,\n  vZsHma8s3: \"using-different-channels-with-the-omnichannel-widget\"\n}, {\n  dhNdNlO7R: \"How can my customers use Telegram with the Omnichannel Widget?\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"The Omnichannel Widget supports Telegram as a channel. This means your customers can initiate and continue conversations in Telegram from the Omnichannel Widget.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Starting a Telegram conversation from the Omnichannel Widget\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"To start a conversation using Telegram from the Omnichannel Widget, users can click on the Telegram card on the widget homepage. Telegram will then authenticate the user in Telegram web or on their mobile application \u2014 depending on what device the user is active on.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"When the customer starts sending messages to your Telegram business account, these messages will arrive in the Inbox Queue as tickets or will trigger an automated flow in Flow Builder \u2014 depending on your Inbox configuration,\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Switching a Live Chat conversations to Telegram\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"To switch a Live Chat conversation to Telegram, your customers need to navigate back to the widget homepage and choose Telegram. Once they are authenticated, they can start using Telegram to send messages. Keep in mind that the two conversations will not be automatically linked, so your agent will need to keep an eye on the new ticket coming into Inbox.\"\n    })]\n  }),\n  hJi2AzIkE: \"2021-08-09T00:00:00.000Z\",\n  id: \"gX2K6rspr\",\n  U5xWAA61Z: \"how-can-my-customers-use-telegram-with-the-omnichannel-widget\",\n  vsvkiZdCc: 5,\n  vZsHma8s3: \"using-different-channels-with-the-omnichannel-widget\"\n}, {\n  dhNdNlO7R: \"Setting your agent status\\xa0\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"Inbox allows you to indicate your availability as an agent. You can choose from the following three options:\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Available: You\u2019re available to work on tickets and accept new ones.\\xa0\\xa0\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Busy: You\u2019re available to work on tickets but you\u2019re busy at the moment.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Offline: You are not able to work on tickets now.\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Keep in mind that you\u2019re setting a status for yourself as an agent and not for all agents. \"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"You can change your agent status by clicking on your initials/photo on the side navigation.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Your agent status will show below your name and will appear in your profile.\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [/*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"When you log in to Inbox and are available to work on tickets, click on your initials/photo and set your agent status as available or click on the Go online button in the queue section. Otherwise, you won\u2019t be able to work on any tickets\\xa0or see new ones coming in.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2022-11-12T00:00:00.000Z\",\n  id: \"b1ZazOZed\",\n  U5xWAA61Z: \"setting-your-agent-status-\",\n  vsvkiZdCc: 12,\n  vZsHma8s3: \"agent-resources\"\n}, {\n  dhNdNlO7R: \"Contact merging in Inbox\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"In this article:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: /*#__PURE__*/_jsx(Link, {\n            href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01FEZNQJGB0EE29ME8AAR7ZJTE\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"How to merge contacts in Inbox\"\n            })\n          })\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: /*#__PURE__*/_jsx(Link, {\n            href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01FEZNQSK3S9AWB4TJBKQ4SRSS\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Merging two contacts that both have open tickets\"\n            })\n          })\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: /*#__PURE__*/_jsx(Link, {\n            href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01FEZNR0XYJN5J9TH87RNTYQ1M\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Merging a contact that has an open ticket with a contact with no open ticket\"\n            })\n          })\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"While working in Inbox, you might discover that you are talking to the same customer on more than one channel, but Inbox has classed this customer as separate contacts, with separate tickets and separate conversation histories.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"In a situation like this, you\u2019ll want to merge these contacts into one. When you do this, the following will happen:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"The conversation histories of the original, separate contacts will be added to the merged contact and displayed chronologically.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"For fields where Inbox has collected information from one contact but not the other, the collected information will be added to the merged contact. For example, if Contact A has a WhatsApp number, and Contact B has a Facebook Messenger ID, both the WhatsApp number and the Facebook Messenger ID will be added to the merged contact.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"For fields where Inbox has collected information from both contacts, the most recent information will overwrite the oldest information. For example, if you had a conversation with Contact A in 2020, and Inbox recorded the customer\u2019s name as \u2018Jan Doe\u2019, then you had a conversation with Contact B in 2021, and Inbox recorded the customer\u2019s name as \u2018Jane Smith\u2019, the merged contact would have \u2018Jane Smith\u2019 as the recorded name.\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"NOTE: Contact merging cannot be undone. One two contacts have been merged, you cannot unmerge them.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"How to merge contacts in Inbox\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Identified a customer being classed as multiple Inbox contacts? Follow these steps to merge the contacts together.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"For this guide, we\u2019ll use \u2018Contact A\u2019 to refer to the oldest contact created in Inbox, and \u2018Contact B\u2019 to refer to the newest contact created by Inbox.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Step one: Find the other contacts\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"View any of Contact A or Contact B\u2019s tickets. For this example, we\u2019ll assume we\u2019re viewing one of Contact A\u2019s tickets.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"In \u2018Contact A\u2019s\u2019 details panel on the right-hand side of the ticket, click Edit, then Merge Contact.\", /*#__PURE__*/_jsx(\"br\", {}), \"The search page will open. Search for the other contact by entering their name, phone number, or email address.\"]\n        })\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Look for the other contact from the list of contacts that appears. If you\u2019re using a more general search term, such as the name \u2018Jane\u2019, you might need to scroll through several results to find the one that you\u2019re looking for! Click\\xa0Edit, then click\\xa0Merge contact.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,6JmoWeoLgmeCFolkTuMvOOJMUg.png?originalFilename=unnamed__17_.png\",\n          src: new URL(\"https://framerusercontent.com/images/6JmoWeoLgmeCFolkTuMvOOJMUg.png\").href\n        })]\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Step two: Merging the contacts\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"NOTE: If you merge a contact that has an open ticket that another agent is working on, their conversation thread will become inactive. The open ticket will be transferred to you.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"If the contact that you want to merge has an open ticket, follow these steps:\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Merging two contacts that both have open tickets\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"If you\u2019re certain that you want to merge the contacts without viewing the open ticket of the alternative contact, you can click Merge contact and confirm the merge in a few clicks. However, we recommend that you follow the steps below to double-check, as there\u2019s no going back once two contacts have been merged!\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click See open ticket. You\u2019ll be able to see the other contact\u2019s conversation history and see which agent is currently working on the ticket.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Optional: Click +Note to leave a note.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Go to the contact details panel, click Merge with Contact A to merge Contact B with Contact A, or click Go back to return to the search results.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Once you\u2019ve clicked Merge with Contact A, a confirmation modal will appear. It will display the contacts that you are trying to merge.\"\n        })\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Click Merge to complete the task!\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,dtCvsvXK6VR060SsMrfwJ2a9s0.png?originalFilename=unnamed__18_.png\",\n          src: new URL(\"https://framerusercontent.com/images/dtCvsvXK6VR060SsMrfwJ2a9s0.png\").href\n        })]\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Take a look at the contact details panel. You will see that it has been updated with the combined contact information.\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The agent who was working on the ticket will receive a notification that lets them know the contact has been merged. The notification also contains a link to the merged contact and ticket, so they can continue to work seamlessly.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The ticket thread that they were working on will update and become inactive. If they were in the process of typing a message, that message will be saved as a draft. There will be an option for them to copy the draft message.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"When the agent opens the merged ticket, they can paste their draft message in as an internal note, so that you have all the information you need to pick the ticket up and keep chatting with your customer!\"\n    }), /*#__PURE__*/_jsxs(\"h3\", {\n      children: [/*#__PURE__*/_jsx(\"br\", {}), \"Merging a contact that has an open ticket with a contact with no open ticket\"]\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click Merge contact directly from the search results. A confirmation modal will appear. It will display the contacts that you are trying to merge.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click Merge to complete the task!\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Take a look at the contact details panel. You will see that it has been updated with the combined contact information.\"\n        })\n      })]\n    })]\n  }),\n  hJi2AzIkE: \"2022-11-12T00:00:00.000Z\",\n  id: \"Vd2N53IhM\",\n  U5xWAA61Z: \"contact-merging-in-inbox\",\n  vsvkiZdCc: 2,\n  vZsHma8s3: \"agent-resources\"\n}, {\n  dhNdNlO7R: \"Getting started with Viber for Business\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"Viber for Business is currently in early access, which means that it\u2019s not yet available for everyone. \"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"However, you can request access to Viber! Once we\u2019ve got you up and running, you\u2019ll be able to see Viber in Flow Builder and your \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/channels\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Inbox channels list\"\n        })\n      }), \", but it won\u2019t be visible in the \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://dashboard.messagebird.com/en/channels\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Channels Directory\"\n        })\n      }), \" in your MessageBird Dashboard.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h1\", {\n      children: \"Requesting a Viber channel\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"You can request a Viber for Business channel by \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://docs.google.com/forms/d/1Rx8tvhiiG08QY-JZD9uMp1x143EVzpm5kANRDXdKGFA/edit\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"completing this form\"\n        })\n      }), \". Please note that the estimated processing time is 10 days. Currently, only text messages are supported by Viber.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Before you begin your Viber channel request, ensure you have the following information ready.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"1. Decide which Viber service(s) you want to use\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"There are three types of Viber services that you can request. You can choose as many as you want. Each service you choose will require us to set up a separate Viber channel.\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"One-way\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The one-way Viber service allows you to send outbound messages, but your customers won\u2019t be able to reply as Viber won\u2019t display a keyboard on their end. Choose this service if you want to use Viber to send information to your customers and you don\u2019t want them to be able to respond.\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Two-way\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The two-way Viber service allows you to send outbound messages to your customers and provides the opportunity for your customers to reply. Choose this service if you want to contact your customers and get a response, for example, if you want to ask them for feedback.\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Session\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The Session Viber service allows you to hold conversations with your customers, such as a customer support conversation. Sessions have several criteria:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Sessions are end-user initiated, which starts when a customer sends you a message.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Once initiated, a session lasts for 12 hours.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"During those 12 hours, a customer can send you up to 60 messages.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Once 12 hours have passed, or 60 messages have been sent, whichever comes first, the session will be ended automatically.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"If the customer continues to message you, a new session will be started.\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"2. Choose your destination countries\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"You can choose up to 20 countries to send messages to with Viber.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"3. Create your sample messages\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"To be approved by Viber, you\u2019ll need to provide us with some examples of the type of messages that you want to send. We\u2019ll share these with Viber to let them know how you plan on using the service.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Depending on your use case, you\u2019ll need to provide us with a \u2018transactional\u2019 message example, a \u2018promotional\u2019 message example, or both.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"4. Prepare your warranty letter\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"You\u2019ll also need to provide us with a completed and signed warranty letter. Find the templates here:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Warranty letter for \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://share.getcloudapp.com/7KuznQlO%C2%A0\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Gaming and Gambling companies\"\n            })\n          })]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Warranty letter for \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://share.getcloudapp.com/jkuA8vk2%C2%A0\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Micro credit and loan companies\"\n            })\n          })]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Warranty letter for \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://share.getcloudapp.com/z8uGBLgA%C2%A0\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"All other companies\"\n            })\n          })]\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"5. Collect your basic Viber channel information\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"To set up your Viber channel, we\u2019ll need to know the following information about your channel:\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Service name\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Your service name is what your customers will see when they chat with your business on Viber. When choosing your service name, make sure that it is in the language that you will be communicating in.\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Business description\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Your business description must be a minimum of 10 characters and a maximum of 400 characters. Your business description will be displayed on your business info page and will also be visible to everyone that your business talks to on Viber.\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Other basic information\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Make sure that you have your business address, business phone number, and business website to hand.\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Logos\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Please make sure that you provide logos in the following dimensions:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"50 x 50 px\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"100 x 100 px\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"130 x 130 px\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"65 x 65 px\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"360 x 280 px\"\n        })\n      })]\n    }), /*#__PURE__*/_jsxs(\"h2\", {\n      children: [/*#__PURE__*/_jsx(\"br\", {}), \"Questions about billing?\"]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"If you want to know more about Viber for Business charges, please \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://www.messagebird.com/en/contact-sales\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"get in touch with our Sales team\"\n        })\n      }), \".\"]\n    })]\n  }),\n  hJi2AzIkE: \"2023-04-21T00:00:00.000Z\",\n  id: \"D4Bbl8PUb\",\n  U5xWAA61Z: \"getting-started-with-viber-for-business\",\n  vsvkiZdCc: 6,\n  vZsHma8s3: \"installing-channels\"\n}, {\n  dhNdNlO7R: \"How to find your Facebook Page ID\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"When adding or editing a Facebook Messenger Channel, you might need the ID of the Facebook Page that you want to connect.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"To find your Facebook Page ID:\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"From your News Feed, click Pages in the menu on the left\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click the name of your Page\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click About in the left column. If you don't see About in the left column, click See More.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Scroll down to find your Page ID\"\n        })\n      })]\n    })]\n  }),\n  hJi2AzIkE: \"2023-04-18T00:00:00.000Z\",\n  id: \"uHfAJ2E70\",\n  U5xWAA61Z: \"how-to-find-your-facebook-page-id\",\n  vsvkiZdCc: 22,\n  vZsHma8s3: \"installing-channels\"\n}, {\n  dhNdNlO7R: \"How to use WhatsApp Sandbox with Inbox\",\n  EB4fXs0aJ: /*#__PURE__*/_jsx(React.Fragment, {\n    children: /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"This article has been removed, you can find the latest \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360002109957\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"here\"\n        })\n      }), \".\"]\n    })\n  }),\n  hJi2AzIkE: \"2023-04-18T00:00:00.000Z\",\n  id: \"V7ugcxX9h\",\n  U5xWAA61Z: \"how-to-use-whatsapp-sandbox-with-inbox\",\n  vsvkiZdCc: 40,\n  vZsHma8s3: \"installing-channels\"\n}, {\n  dhNdNlO7R: \"Install Facebook Messenger as an Inbox channel\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsxs(\"p\", {\n      children: [\"In this guide, you'll learn how to set up Facebook Messenger as an\", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/channels\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"\\xa0Inbox Channel\"\n        })\n      }), \".\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"To add Facebook Messenger as a channel, simply follow these steps:\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"1. Go to\", /*#__PURE__*/_jsx(Link, {\n        href: \"http://inbox.messagebird.com/\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"\\xa0inbox.messagebird.com\"\n        })\n      }), \",\\xa0click the Settings icon on the left side navigation, and select\\xa0Channels\\xa0from the sub-navigation. \"]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Then click on \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/channels/discovery\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Add Channels\"\n        })\n      }), \" and select Facebook Messenger:\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"2. It will prompt the modal window asking you to proceed with your Facebook profile. \"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Click 'Continue with Facebook':\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"3. Allow the use of cookies by Facebook:\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"4. Continue with your Business Profile by clicking 'Continue as your_business_page':\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Make sure you are logged in to your business page and not your private account. You can switch accounts by clicking 'Log in to another account.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"5. Proceed with connecting your Business Page.A Page is a space where people can publicly connect with your business, personal brand, or organization.You can do things such as showcase products and services, collect donations and create ads.If you do not have any Pages yet - you can create your first one by clicking 'Create a Page':\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Here you can add Page information, select a category, and write a description of your business. Then click 'Create Page':\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Once you have the Page for your business - you will be able to see and select it under 'All Pages' and click 'Next':\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"6. Allow the following permissions and click 'Done':\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"7. To finish the setup click 'OK':\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Done! You will be taken back to Inbox and see the following message:\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Visit your Inbox channels\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"And that\u2019s it! \uD83C\uDF89\\xa0 \\xa0Facebook Messenger is now installed as a channel. Head back to your\\xa0\", /*#__PURE__*/_jsx(Link, {\n        href: \"https://dashboard.messagebird.com/en/channels?_gl=1*1be8ibp*_ga*NDY2NTg1MDI2LjE2MjY3NzUyMjI.*_ga_5YJ7WT147X*MTYzNDI4NDE1Mi42OC4xLjE2MzQyOTQzNDkuMA..\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Channels\"\n        })\n      }), \"\\xa0\u2014 you will see that your Messenger channel has been added.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"TIP: Once this has been completed, please test your channels to make sure they are creating conversations/tickets in Inbox. If they aren't, please refer to the article \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360006653538\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"How to connect and disconnect a channel from Inbox\"\n        })\n      }), \".\"]\n    })]\n  }),\n  hJi2AzIkE: \"2023-04-17T00:00:00.000Z\",\n  id: \"xsIqIrGzn\",\n  U5xWAA61Z: \"install-facebook-messenger-as-an-inbox-channel\",\n  vsvkiZdCc: 9,\n  vZsHma8s3: \"installing-channels\"\n}, {\n  dhNdNlO7R: \"Install SMS as an Inbox channel\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsxs(\"p\", {\n      children: [\"In this guide, you'll learn how to set up SMS as an \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/channels\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Inbox Channel\"\n        })\n      }), \".\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Step 1: Select SMS from your channels\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Go to\", /*#__PURE__*/_jsx(Link, {\n        href: \"http://inbox.messagebird.com/\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \" inbox.messagebird.com\"\n        })\n      }), \", tap Settings on the side navigation and select \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/channels\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Channels\"\n        })\n      }), \" from the sub-navigation. Click SMS and hit + Channel. This will take you to the following modal in a new tab.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Step 2: Give your channel a name\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Name your channel, make sure it's easily recognizable for yourself and your team. Don't worry, this will only be used internally. For our example, the channel name is Test SMS channel.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Step 3: Select a number\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Select a number from the drop-down menu or tap Buy a number and follow the instructions. When you\u2019re finished click Install now.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0Step 4: Visit your Inbox channels\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"And that\u2019s it! \uD83C\uDF89SMS is now installed as a channel and set up with Inbox. Head back to your \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/channels\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Inbox Channels\"\n        })\n      }), \"\u2014you\u2019ll see your new SMS channel has been automatically added.\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"TIP: Once this has been completed, please test your channels to ensure they create conversations/tickets in Inbox. If they aren't, please refer to the article \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360006653538\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"How to connect and disconnect a channel from Inbox\"\n        })\n      }), \".\"]\n    })]\n  }),\n  hJi2AzIkE: \"2023-04-13T00:00:00.000Z\",\n  id: \"F_HTPCPxQ\",\n  U5xWAA61Z: \"install-sms-as-an-inbox-channel\",\n  vsvkiZdCc: 11,\n  vZsHma8s3: \"installing-channels\"\n}, {\n  dhNdNlO7R: \"Install LINE as an Inbox channel\",\n  EB4fXs0aJ: /*#__PURE__*/_jsx(React.Fragment, {\n    children: /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Installing LINE is a very easy process with MessageBird's Inbox! Please refer to the simple setp-by-step instructions \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://developers.messagebird.com/quickstarts/conversations/install-channel-line/\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Install Channel: LINE\"\n        })\n      }), \" in our developer documentation.\"]\n    })\n  }),\n  hJi2AzIkE: \"2023-04-11T00:00:00.000Z\",\n  id: \"bvgZfD0Pb\",\n  U5xWAA61Z: \"install-line-as-an-inbox-channel\",\n  vsvkiZdCc: 3,\n  vZsHma8s3: \"installing-channels\"\n}, {\n  dhNdNlO7R: \"Install WeChat as an Inbox channel\",\n  EB4fXs0aJ: /*#__PURE__*/_jsx(React.Fragment, {\n    children: /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Installing WeChat is a very easy process with MessageBird's Inbox! Please refer to the simple setp-by-step instructions \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://developers.messagebird.com/quickstarts/conversations/install-channel-wechat/#install-channel:-wechat\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Install Channel: WeChat\"\n        })\n      }), \" in our developer documentation.\"]\n    })\n  }),\n  hJi2AzIkE: \"2023-03-30T00:00:00.000Z\",\n  id: \"MgJY1Av5Y\",\n  U5xWAA61Z: \"install-wechat-as-an-inbox-channel\",\n  vsvkiZdCc: 1,\n  vZsHma8s3: \"installing-channels\"\n}, {\n  dhNdNlO7R: \"Install your Custom Email Domain as an Inbox channel\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsxs(\"p\", {\n      children: [\"n this guide, you'll learn how to set up your own/custom email domain as an Email channel. To start, you will need to request access to the Email Pro channel. Please make your request to the Support team using our \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://support.messagebird.com/hc/en-us/requests/new?ticket_form_id=1900000387213\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"contact form\"\n        })\n      }), \".\\xa0\"]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [/*#__PURE__*/_jsx(\"br\", {}), \"Note: The Custom Email channel is only included in the \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://www.messagebird.com/pricing\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Professional Custom Plan\"\n        })\n      }), \".\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Once you have access, follow the steps below:\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(Link, {\n        href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01F35MMWFFWB1SCESE6XG1EMRS\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Step 1: Set up your Inbox email\\xa0\"\n        })\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(Link, {\n        href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01F35MN3C6Y6YFPCP801849JHC\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Step 2: Give your channel a name\"\n        })\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(Link, {\n        href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01F35MNAAJQXQDBT47KQDP2WG8\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Step 3: Add your domain name\"\n        })\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(Link, {\n        href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01F35MNK028690CCZZWWANRHQV\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Step 4: Add your webhook URL (optional)\"\n        })\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(Link, {\n        href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01F35MNVA5X7ZR6VG4P4C1GRZZ\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Step 5: Perform DKIM domain verification\"\n        })\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(Link, {\n        href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01F35MP2G40FMXEXDZB94D3B8A\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Step 6: Add your new email channel to your Inbox Flow\"\n        })\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(Link, {\n        href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01F35MP91E05EYNVTA36WNNAJ0\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Step 7: Set up email forwarding to receive emails\"\n        })\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(Link, {\n        href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01F35MPEF1ZWMCXRCNH8X4KJHK\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Step 8: Verify email forwarding\"\n        })\n      })\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Step 1: Set up your Inbox email\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Go to the \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://dashboard.messagebird.com/en-gb/channels\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Channels page\"\n        })\n      }), \" in your MessageBird Dashboard and click Email (Get started).\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"This will take you to the following page:\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Step 2: Give your channel a name\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Name your channel, make sure it's easily recognizable for yourself and your team. Don't worry, this will only be used internally. For our example, the channel name is Email Amsterdam.\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Step 3: Add your domain name\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Time to add your domain. Please make sure that you own the domain and have access to its Domain Name System (DNS) record.\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Step 4: Add your webhook URL (optional)\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"You have the option to add the URL from which you want to receive webhooks. Keep in mind that this webhook will only be used for inbound emails only. When you\u2019re finished click Install Channel.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Step 5: Perform DKIM domain verification\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Click the Edit Channel icon.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Use the DKIM to verify your sender domain. You will need to manually add the DKIM within 90 days. Copy the Hostname and Value below, and add them to your DNS record.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Verification can take up to 48 hours depending on your email client but we recommend waiting 30 minutes\\xa0or so before verifying the records (sometimes longer). If you still see the error 'Action Required' after some time, please make sure your DKIM\\xa0record is properly configured in their DNS servers and reach out to us if you still see issues.\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Step 6: Add your new email channel to your Inbox Flow\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Go to \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://dashboard.messagebird.com/en/flow-builder\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Flow Builder\"\n        })\n      }), \" and add your new email channel to the Inbox Flow (Conversations) Flow, then hit Publish.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"You can also add multiple email addresses from the same domain (e.g. support@exampleamsterdam.com, sales@exampleamsterdam.com) so they can be funneled into Inbox.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"This can be achieved by following these steps:\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Go to your inbox flow.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"After the Incoming Message step, introduce a Branch step.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: 'In the branch, choose the option \"Custom condition\".'\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: 'Create the following conditions \"message.email.to.address contains support\" and \"message.email.to.address contains sales\"'\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: 'Introduce the \"Create Inbox ticket\" flow step after each of these conditions.'\n        })\n      })]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Here is what it would look like in Flow Builder:\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Here is an \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://support.messagebird.com/hc/article_attachments/4415598725009/Export_of_Multiple_Email_Prefixes.json\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"example flow\"\n        })\n      }), \" that you can import as well.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Step 7: Set up email forwarding to receive emails\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"You'll need to set up email forwarding/redirect for the chosen prefixes of your custom domain. Meaning that you will have to decide the email addresses that you'd like to receive replies from end-users (it can be one email address or multiple ones, e.g. \", /*#__PURE__*/_jsx(Link, {\n        href: \"mailto:support@exampleamsterdam.com,\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"support@exampleamsterdam.com,\"\n        })\n      }), \" \", /*#__PURE__*/_jsx(Link, {\n        href: \"mailto:info@exampleamsterdam.com\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"info@exampleamsterdam.com\"\n        })\n      }), \").\"]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Then you will need to set up the forwarding rule to: <channelId>@fwd-sp.messagebird.com on your email client or at your ISP's end. The channeled for your email channel can be found in your \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://dashboard.messagebird.com/en/channels/email\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Channels directory\"\n        })\n      }), \".\"]\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Step 8: Verify email forwarding\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Your email client or your ISP will send a verification email to confirm email forwarding. Go to your \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Inbox\"\n        })\n      }), \", find the verification email, and verify email forwarding.\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"And that\u2019s it! \uD83C\uDF89 Email is now installed as a channel and set up with Inbox.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Note that email tickets replied to via Inbox will not be visible in the 'Sent' tab of your email client.\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2023-03-27T00:00:00.000Z\",\n  id: \"wb0oeG85y\",\n  U5xWAA61Z: \"install-your-custom-email-domain-as-an-inbox-channel\",\n  vsvkiZdCc: 68,\n  vZsHma8s3: \"installing-channels\"\n}, {\n  dhNdNlO7R: \"How to add a channel\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Go to \", /*#__PURE__*/_jsx(Link, {\n        href: \"http://inbox.messagebird.com/\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"inbox.messagebird.com\"\n        })\n      }), \", click on + Channel on the top-right corner of your screen.\"]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Under \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/channels\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"My channels\"\n        })\n      }), \", you\u2019ll see a list of the channels that are already installed. Below Add new channel, you\u2019ll see a list of the available channels:\"]\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click on the channel you wish to add to Inbox.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"A new tab will open with the specific instructions for installing that channel.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Fill in the form and click on Install now when you\u2019re finished.\\xa0\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"That\u2019s it! Your channel is ready to use in Inbox\u2014we'll automatically add flows for your installed channels in Flow Builder. When you go back to \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/manager/channels\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"My Channels\"\n            })\n          }), \", you\u2019ll see the newly installed channel after refreshing the page.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        })\n      })]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Once this has been completed, please test your channels to make sure they are creating conversations/tickets in Inbox. If they aren't, please refer to the article \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360006653538\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"How to connect and disconnect a channel from Inbox\"\n        })\n      }), \".\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2023-03-23T00:00:00.000Z\",\n  id: \"w42XBHimI\",\n  U5xWAA61Z: \"how-to-add-a-channel\",\n  vsvkiZdCc: 69,\n  vZsHma8s3: \"installing-channels\"\n}, {\n  dhNdNlO7R: \"Install WhatsApp as an Inbox channel\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsxs(\"p\", {\n      children: [\"In this guide, you'll learn how to set up WhatsApp as an\", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/channels\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \" Inbox Channel\"\n        })\n      }), \".\"]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Make sure you\u2019ve already signed up for the WhatsApp Business API before continuing - you can follow our \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360000258437\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"step-by-step onboarding guide\"\n        })\n      }), \" for further details.\\xa0\"]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Your WhatsApp MessageBird subscription includes one or more WhatsApp Channels. Go to\", /*#__PURE__*/_jsx(Link, {\n        href: \"http://inbox.messagebird.com/\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \" inbox.messagebird.com\"\n        })\n      }), \", tap Settings on the side navigation and select \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/channels\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Channels\"\n        })\n      }), \" from the sub-navigation. Click WhatsApp for an overview of the channels that are already installed and linked to Inbox.\\xa0Do you want to add a new WhatsApp channel? Our \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://support.messagebird.com/hc/en-us/requests/new\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Support team\"\n        })\n      }), \" will take care of installing it for you, simply follow these steps:\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Step 1: Choose a phone number and Display Name\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Please choose a phone number and Display Name for your new WhatsApp channel (check out \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://developers.facebook.com/docs/whatsapp/guides/display-name#guidelines\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Facebook\u2019s Display Name guidelines\"\n        })\n      }), \" and our \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360000244558\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"guide on how to pick a number for WhatsApp\"\n        })\n      }), \").\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Step 2: Send your request to Support\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Send a message to our \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://support.messagebird.com/hc/en-us/requests/new\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Support team\"\n        })\n      }), \" requesting a new WhatsApp channel linked to Inbox. Don't forget to include the phone number and the Display Name that you would like to use for your new WhatsApp channel.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"We\u2019ll send your request to WhatsApp for approval and let you know once it\u2019s approved and your new channel is ready for activation. Our Support team will install your new WhatsApp channel and create an Inbox flow for you.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Step 3: Visit your Inbox channels\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"And that\u2019s it! \uD83C\uDF89\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"WhatsApp is now installed as a channel and set up with Inbox. Head back to your \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/channels\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Inbox Channels\"\n        })\n      }), \"\u2014you\u2019ll see your new WhatsApp channel has been automatically added.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"TIP: Once this has been completed, please test your channels to ensure they create conversations/tickets in Inbox. If they aren't, please refer to the article \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360006653538\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"How to connect and disconnect a channel from Inbox.\"\n        })\n      })]\n    })]\n  }),\n  hJi2AzIkE: \"2023-03-22T00:00:00.000Z\",\n  id: \"T7Bdb0zWL\",\n  U5xWAA61Z: \"install-whatsapp-as-an-inbox-channel\",\n  vsvkiZdCc: 22,\n  vZsHma8s3: \"installing-channels\"\n}, {\n  dhNdNlO7R: \"Adding Instagram as an Inbox channel\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsxs(\"p\", {\n      children: [\"In this article, we'll walk you through adding Instagram as a channel! Before you start, \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360020796937\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"see if you're eligible\"\n        })\n      }), \".\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Requirements\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"An eligible Instagram Business account.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"A \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01F73XM3N71VT55JYXBRF75Y1K\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"linked Facebook page\"\n            })\n          }), \" and admin access to that page.\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [/*#__PURE__*/_jsx(Link, {\n            href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01F73XMPFAJKHKEXZY7ZH6523T\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Messaging permissions\"\n            })\n          }), \" enabled.\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"The number of Instagram followers that your Instagram Business account has (approximately).\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Good to know\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"The rate limit for inbound media (including story mentions and images) is currently 2 per second. This rate will be increased in the near future.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Once this has been completed, please test your channels to make sure they are creating conversations/tickets in Inbox. If they aren't, please refer to the article \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://messagebird.com/support-center/articles/360006653538\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"How to connect and disconnect a channel from Inbox\"\n            })\n          }), \".\"]\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h1\", {\n      children: \"Add Instagram Business as a channel\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"To add Instagram for Business as a channel, follow these steps:\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"If you're an existing MessageBird customer, log in to your MessageBird Dashboard. If you're a new customer, you can get started on our \", /*#__PURE__*/_jsx(Link, {\n            href: \"http://www.messagebird.com/instagram\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Instagram landing page\"\n            })\n          }), \".\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Go to \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://dashboard.messagebird.com/en/channels\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Channels\"\n            })\n          }), \" by clicking the Channels icon on the toolbar on the left-hand side of your screen.\"]\n        })\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Click Instagram. You\u2019ll be taken to an embedded sign-up flow.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,KNaxNP0W7KyXqQi7JBUcLy1HANk.png?originalFilename=Screenshot_2021-06-01_at_18.30.41.png\",\n          src: new URL(\"https://framerusercontent.com/images/KNaxNP0W7KyXqQi7JBUcLy1HANk.png\").href\n        })]\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"On the first page, confirm that you have an Instagram Business account.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Tell us how many followers your Instagram Business account has, then click Continue.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"On the next screen, we\u2019ll ask you to confirm that your Instagram Business account is \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01F73XM3N71VT55JYXBRF75Y1K\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"linked to a Facebook page\"\n            })\n          }), \". Confirm this, then click Continue.\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Next, we\u2019ll ask you to check that you have messaging permissions enabled. Once confirmed, click Continue.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Now you\u2019re ready to add Instagram as a channel! Click to launch the Facebook pop-up, and follow the instructions on the screen.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Once completed, a QR code will appear that you can scan to start using Instagram Business as a channel!\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Adding your Instagram channel to Inbox\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Once Instagram has been installed, you\u2019ll be able to select it when using the Omnichannel message trigger, (or as a stand-alone trigger):\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"For a new flow, using the omnichannel trigger:\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"From your\\xa0\", /*#__PURE__*/_jsx(Link, {\n            href: \"https://dashboard.messagebird.com/\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"MessageBird Dashboard\"\n            })\n          }), \", navigate to\\xa0\", /*#__PURE__*/_jsx(Link, {\n            href: \"https://dashboard.messagebird.com/flow-builder\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Flow Builder\"\n            })\n          }), \".\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click\\xa0Create new Flow, then select\\xa0Create Custom Flow.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Select\\xa0Omnichannel\\xa0as the trigger, then click\\xa0Next.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"In the trigger settings on the right-hand side of your screen, select\\xa0Instagram, and any other channels that you want to include, then click\\xa0Save.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Set up your flow as required, then click\\xa0Publish\\xa0to set the flow live.\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"For an existing flow, using the omnichannel trigger:\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"From your\\xa0\", /*#__PURE__*/_jsx(Link, {\n            href: \"https://dashboard.messagebird.com/\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"MessageBird Dashboard\"\n            })\n          }), \", navigate to\\xa0\", /*#__PURE__*/_jsx(Link, {\n            href: \"https://dashboard.messagebird.com/flow-builder\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Flow Builder\"\n            })\n          }), \".\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Locate the\\xa0Omnichannel flow\\xa0that you want to add Google Business Messages to, then click\\xa0Edit.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click the\\xa0Omnichannel trigger, then select\\xa0Instagram\\xa0from the list in the trigger settings on the right-hand side of your screen, then click\\xa0Save.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click\\xa0Publish\\xa0to set the flow live.\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"How to link your Instagram profile to a Facebook Page\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Log into your Instagram Business profile on a mobile phone.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"If you haven\u2019t already, convert your Instagram profile to a Professional Account \u2014 and set it to Business.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Go to Settings, then click Business.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click Connect or Create.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"You can choose to connect an existing Facebook page or create a new one.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"If you aren\u2019t already logged into your Facebook account, do it now.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"You\u2019ll be prompted to set up your Accounts Center.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click Yes, Finish Setup.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Select the page that you want to connect the profile to, or create a new one.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click Done to finish the process.\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"How to enable \u2018Access to Messages\u2019 on Instagram\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Log into the Instagram profile on a mobile phone.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"If you haven\u2019t already, convert your Instagram profile to a Professional Account \u2014 and set it to Business.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Go to Settings then click Privacy.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click Messages.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Click the toggle so that Allow Access to Messages is enabled.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        })\n      })]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"You can learn more about using Instagram with Inbox in the \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://support.messagebird.com/hc/en-us/sections/360005900498-Instagram\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Instagram section\"\n        })\n      }), \" of our Help Center.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2023-02-25T00:00:00.000Z\",\n  id: \"GrZEkM237\",\n  U5xWAA61Z: \"adding-instagram-as-an-inbox-channel\",\n  vsvkiZdCc: 16,\n  vZsHma8s3: \"installing-channels\"\n}, {\n  dhNdNlO7R: \"How to connect and disconnect a channel from Inbox\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsxs(\"p\", {\n      children: [\"In this guide, you\u2019ll learn how to connect and disconnect a channel from Inbox using your \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/flows\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Flows\"\n        })\n      }), \".\"]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [/*#__PURE__*/_jsx(Link, {\n        href: \"https://support.messagebird.com/hc/en-us/sections/360001794498-Install-channels\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"When you install a channel through Inbox\"\n        })\n      }), \", the new channel will be automatically connected to Inbox and will be added to your \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/channels\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Inbox Channels\"\n        })\n      }), \".\\xa0\"]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"However, if you installed a channel through the MessageBird Dashboard and want to connect it to Inbox or you\u2019re looking to disconnect a channel from Inbox, you can easily do it with your \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/flows\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Flows\"\n        })\n      }), \".\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Step 1\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"In your MessageBird Dashboard, go to\\xa0\", /*#__PURE__*/_jsx(Link, {\n        href: \"https://dashboard.messagebird.com/flow-builder\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"dashboard.messagebird.com/flow-builder.\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Unless you created an additional flow, click Inbox flow (Conversations) to start editing. This will bring you to an open Flow Builder view with \u2018Omni-channel\u2019 as the trigger of your flow. It will look like this:\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [/*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Step 2\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Click the Omni-channel step. A list with all your channels will be displayed on the right side of your screen. The channels that have a\\xa0\u2713\\xa0are connected to Inbox; those that don\u2019t have a\\xa0\u2713 are not connected. For example, WhatsApp Channel Os is connected to Inbox and Sandbox is not connected:\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Find the channel you want to connect and mark it with a\\xa0\u2713. If you\u2019re looking to disconnect a channel, simply remove the\\xa0\u2713. Ready? Press Save. Keep in mind that you can go back to this step and edit anytime the message you need.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Step 3\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Awesome! Publish your flow in the top right corner of your screen, and you're good to go! Channels marked with a\\xa0\u2713 will be connected to Inbox, while those without a\\xa0\u2713\\xa0won\u2019t be connected. \\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2023-02-12T00:00:00.000Z\",\n  id: \"CArG3NuIu\",\n  U5xWAA61Z: \"how-to-connect-and-disconnect-a-channel-from-inbox\",\n  vsvkiZdCc: 30,\n  vZsHma8s3: \"installing-channels\"\n}, {\n  dhNdNlO7R: \"Install Telegram as an Inbox channel\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"Installing Telegram is a very easy process with MessageBird's Inbox!\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Keep in mind that you need to create a bot on Telegram in advance. If you need some help, check out the\\xa0\", /*#__PURE__*/_jsx(Link, {\n        href: \"https://core.telegram.org/bots#3-how-do-i-create-a-bot\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Telegram step-by-step guide\"\n        })\n      }), \"\\xa0on how to do it.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Please follow these simple steps to add Telegram to your Inbox:\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"1. Go to your Dashboard and choose 'Channels' on the left-hand side menu and then 'Telegram' or click \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://dashboard.messagebird.com/en/channels/telegram/new\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"here\"\n        })\n      }), \":\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"2. Fill in the Channel name, \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://core.telegram.org/bots#3-how-do-i-create-a-bot\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Bot token\"\n        })\n      }), \" and \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://core.telegram.org/bots#4-how-are-bots-different-from-humans\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Bot username\"\n        })\n      }), \":\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"3. Click on 'Install now' and voil\\xe0! Telegram is now installed as a channel.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"You can always edit, rename or delete your channel: \"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Go to \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://dashboard.messagebird.com/en/channels/telegram\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Telegram's Settings\"\n        })\n      }), \", simply select the 'Edit channel' icon, edit needed fields and save the changes afterward:\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"To delete the channel click on the 'Delete channel' icon.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"TIP: Once this has been completed, please test your channels to ensure they create conversations/tickets in Inbox. If they aren't, please refer to the article \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360006653538\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"How to connect and disconnect a channel from Inbox\"\n        })\n      }), \".\"]\n    })]\n  }),\n  hJi2AzIkE: \"2022-12-25T00:00:00.000Z\",\n  id: \"snV5c2osO\",\n  U5xWAA61Z: \"install-telegram-as-an-inbox-channel\",\n  vsvkiZdCc: 4,\n  vZsHma8s3: \"installing-channels\"\n}, {\n  dhNdNlO7R: \"I cannot find my Instagram channel after installation\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Have you followed the steps detailed in our \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360020796857\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"installation guide\"\n        })\n      }), \", but are still unable to see your Instagram channel?\"]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"You can solve this by making sure you have granted the correct permissions while going through the installation flow:\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), \"instagram_basic, instagram_manage_messages\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Please make sure that these settings are active in the mobile app:\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"After this, please remove the channel and retry to add it. And that's it! You're all set to start using Instagram as a channel \uD83C\uDF89\"\n    })]\n  }),\n  hJi2AzIkE: \"2023-03-05T00:00:00.000Z\",\n  id: \"RLGHQYnUI\",\n  U5xWAA61Z: \"i-cannot-find-my-instagram-channel-after-installation\",\n  vsvkiZdCc: 4,\n  vZsHma8s3: \"instagram\"\n}, {\n  dhNdNlO7R: \"How do I filter out Instagram story mentions?\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"Instagram accounts with larger followings may deal with a lot of noise from story mentions. Using Flow Builder, you can filter out story mentions from other Instagram messages and automate the response so that your teams can focus on users that require more attention.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Follow the steps below to set up a filter so that story mentions do not reach your agents:\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Log in to your MessageBird Dashboard and navigate to \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://dashboard.messagebird.com/en/flow-builder\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Flow Builder\"\n            })\n          }), \".\"]\n        })\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Click\\xa0Create new Flow, then click\\xa0Create Custom Flow.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,rvvra2jj8Oglmteav9MvjR7MXY.png?originalFilename=Screenshot_2021-06-02_at_16.21.30.png\",\n          src: new URL(\"https://framerusercontent.com/images/rvvra2jj8Oglmteav9MvjR7MXY.png\").href\n        }), /*#__PURE__*/_jsxs(\"p\", {\n          children: [/*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        })]\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"On the next screen, select Omnichannel as the trigger, then click\\xa0Next.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,xVVE0tkmXvw1ZZ5H7ID2ZvWg.png?originalFilename=Screenshot_2021-06-02_at_16.23.19.png\",\n          src: new URL(\"https://framerusercontent.com/images/xVVE0tkmXvw1ZZ5H7ID2ZvWg.png\").href\n        }), /*#__PURE__*/_jsxs(\"p\", {\n          children: [/*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        })]\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"On the right-hand side of your screen, a configuration panel will appear, which will show you every available channel for this flow. Select the Instagram channel(s) that you want to configure, then click Save.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Below your Instagram Omnichannel trigger, click the + symbol to create a new step. \"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"From the list of steps, search for and select Branch. A configuration panel will appear on the right.\"\n        })\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"From the dropdown menu, select Message Content to create a new branch. Branching conditions will appear in the configuration panel.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,wLjjjMVNPyRRofMrJZnDmQ27xRE.png?originalFilename=pasted_image_0__20_.png\",\n          src: new URL(\"https://framerusercontent.com/images/wLjjjMVNPyRRofMrJZnDmQ27xRE.png\").href\n        }), /*#__PURE__*/_jsxs(\"p\", {\n          children: [/*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        })]\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"In the first dropdown menu, select incomingMessage. In the second dropdown menu, select is empty or not set, as shown in the image below. This will ensure that your flow will filter out story mentions before they reach your agents.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,NeObfp4oNFi0tSmg6j3L53GypQQ.png?originalFilename=Screenshot_2021-05-28_at_10.59.32.png\",\n          src: new URL(\"https://framerusercontent.com/images/NeObfp4oNFi0tSmg6j3L53GypQQ.png\").href\n        }), /*#__PURE__*/_jsxs(\"p\", {\n          children: [/*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        })]\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"It's good practice to acknowledge any incoming story mentions with an automatic reply. Click the + sign below the incomingMessage\\xa0branch of your filter, and select\\xa0Reply to channel message from the list. \"\n        })\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"In the step configuration panel, select Text from the Message type drop-down, then enter your message in the\\xa0Reply with message field.\\xa0Take a look at the image below, where we've set up the message response to read\\xa0 \u2018Love this! Thanks for tagging us.\u2019\\xa0\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,DzFUfvFOpUqVslZ6qjnwgz6QQ.png?originalFilename=pasted_image_0__21_.png\",\n          src: new URL(\"https://framerusercontent.com/images/DzFUfvFOpUqVslZ6qjnwgz6QQ.png\").href\n        }), /*#__PURE__*/_jsxs(\"p\", {\n          children: [/*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        })]\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Click\\xa0Save to return to the flow.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Below the Else branch, click on the\\xa0+ symbol.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Add an action step, such as\\xa0Create Inbox ticket to tell Flow Builder what to do with messages that aren't story mentions. You can add as many steps as you need.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Configure this step as required, then click\\xa0Save.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"When you're ready for your flow to go live, click\\xa0Publish on the top right-hand corner of your screen!\"\n        })\n      })]\n    })]\n  }),\n  hJi2AzIkE: \"2023-02-04T00:00:00.000Z\",\n  id: \"r_rPHRWEU\",\n  U5xWAA61Z: \"how-do-i-filter-out-instagram-story-mentions\",\n  vsvkiZdCc: 3,\n  vZsHma8s3: \"instagram\"\n}, {\n  dhNdNlO7R: \"Inbound messages are not arriving to my Instagram channel\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"If you are having trouble receiving inbound messages on your Instagram channel, there are a few things you can check to solve the issue:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"You can check that you have the required permissions in the Facebook account that you have connected. You should have admin or moderator rights in order to make use of Instagram.\\xa0\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Instagram offers a few different types of accounts. Your Instagram account needs to be enabled as a business account, otherwise you cannot make use of Instagram\"\n        })\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Your Instagram account must be enabled to allow access to messages. In your Instagram Mobile App, you can go to Settings > Privacy > Messages. You can check that under 'Connected tools' you have switched on 'Allow access to messages'.\\xa0\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,RQNkeAqAnXJRQpKYdLWZQtJpqmQ.jpeg?originalFilename=WhatsApp_Image_2021-06-03_at_15.50.23__1_.jpeg\",\n          src: new URL(\"https://framerusercontent.com/images/RQNkeAqAnXJRQpKYdLWZQtJpqmQ.jpeg\").href\n        })]\n      })]\n    })]\n  }),\n  hJi2AzIkE: \"2023-02-03T00:00:00.000Z\",\n  id: \"yP0gE4xfX\",\n  U5xWAA61Z: \"inbound-messages-are-not-arriving-to-my-instagram-channel\",\n  vsvkiZdCc: 10,\n  vZsHma8s3: \"instagram\"\n}, {\n  dhNdNlO7R: \"I'm having issues when installing my Instagram channel\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"If you are experiencing issues during your Instagram channel installation, there are a few things that can cause this:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Your Instagram account must be associated with a Facebook page. If you did not link your Instagram account to a Facebook page, you will not be able to install the channel successfully. Please visit \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://messagebird.com/support-center/articles/360020796857\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"this page\"\n            })\n          }), \" to see how you can connect the Facebook page to your business account.\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"The user who is installing the account must have admin or moderator rights for the Facebook page that is getting added. If you do not have this access, you will not be able to complete the installation process.\"\n        })\n      })]\n    })]\n  }),\n  hJi2AzIkE: \"2023-02-02T00:00:00.000Z\",\n  id: \"W_Ewh7CjQ\",\n  U5xWAA61Z: \"im-having-issues-when-installing-my-instagram-channel\",\n  vsvkiZdCc: 2,\n  vZsHma8s3: \"instagram\"\n}, {\n  dhNdNlO7R: \"How do I know if I'm eligible for Instagram?\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"h2\", {\n      children: \"What do I need to do before I can apply?\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Before you can apply for Instagram access, we recommend that you gather some bits of information that you will need during the application process. Without the below you will not be eligible for Instagram, so please make sure you have the following ready:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"An Instagram Business account. If you do not have a business account yet, you can find instructions to switch to a business account in the Instagram article \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://www.facebook.com/help/instagram/502981923235522\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Set Up a Business Account on Instagram\"\n            })\n          }), \".\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Admin access to the \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://messagebird.com/support-center/articles/360020796857\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"linked Facebook page. \"\n            })\n          }), \"You will be asked to log in to Facebook during the application process, so make sure you are able to do this before starting your application.\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Messaging permissions enabled. You can read how to enable messaging permissions \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://messagebird.com/support-center/articles/360020796857\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"here\"\n            })\n          }), \".\"]\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"How can I apply for access?\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"New customers\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"You can apply for access by clicking on Start for Free on the \", /*#__PURE__*/_jsx(Link, {\n        href: \"http://www.messagebird.com/instagram\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"MessageBird Instagram landing page\"\n        })\n      }), \". This will take you to an onboarding flow where you will first create a MessageBird account. Once this is done, you can follow the application steps below.\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Existing MessageBird customers\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"If you already have a MessageBird account, you can add new channels via \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://dashboard.messagebird.com/en/channels\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"your Channels page\"\n        })\n      }), \". Look for the Instagram icon and press \u2018Install\u2019 to apply.\\xa0\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"You can also apply for an Instagram channel directly from your Inbox account. Go to your \u2018Settings\u2019, click on \u2018Channels\u2019 followed by \u2018\", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/channels/discovery\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Add Channels\"\n        })\n      }), \"\u2019. Look for the Instagram icon and click \u2018Install\u2019 to apply.\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Apply in 3 steps\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"To get set up you will be taken through our onboarding process in a few steps. For more detailed information on how to set up your channel, please see our \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360020796857\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"guide\"\n        })\n      }), \".\\xa0\"]\n    })]\n  }),\n  hJi2AzIkE: \"2021-06-15T00:00:00.000Z\",\n  id: \"uKOLzqiGg\",\n  U5xWAA61Z: \"how-do-i-know-if-im-eligible-for-instagram\",\n  vsvkiZdCc: 0,\n  vZsHma8s3: \"instagram\"\n}, {\n  dhNdNlO7R: \"Inbox reports glossary\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"h1\", {\n      children: \"Tickets created\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Purpose\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Enables you to track the number of tickets created as a result of inbound and outbound messages.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Definition\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Count the unique tickets created during the time period of the report.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Data Type\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Historical\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Location\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Board view: Main metric cards.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Stats view: Tickets created.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"FAQ\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Outbound tickets are not included in the tickets created count.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h1\", {\n      children: \"Tickets resolved\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Purpose\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Enables you to track the number of tickets resolved in Inbox.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Definition\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Count of unique tickets resolved during the time period of the report.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Data Type\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Historical\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Location\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Board view: Main metric cards.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Stats view: Tickets created.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"FAQ\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Outbound tickets are not included in the tickets resolved count.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h1\", {\n      children: \"Average first response time\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Previously \u201Caverage response time\u201D.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Purpose\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Enables you to track the average length of time a contact has to wait initially before they receive a reply from an agent.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Definition\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The average time it takes to send the first message on a ticket during the time period of the report. This is a contact point-of-view metric.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"First response time = (Time agent first replied - Time ticket created)\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Data Type\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Historical\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Location\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Board view: Main metric cards.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Stats view: Tickets created.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"FAQ\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Outbound tickets are included in the average first response time calculation.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Tickets created during the time period of the report are analyzed when calculating the average first response time.\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h1\", {\n      children: \"Average resolution time\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Purpose\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Enables you to track the average length of time a contact has to wait before their issue is resolved.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Definition\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The average time it takes to resolve a ticket in Inbox during the time period of the report. This is a contact point-of-view metric.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Resolution time = (Time ticket resolved - Time ticket created)\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Data Type\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Historical\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Location\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Board view: Main metric cards.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Stats view: Tickets created over time.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"FAQ\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Outbound tickets are not included in the average resolution time calculation.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"If a ticket gets reopened, the previous resolution of the ticket is invalidated and a new resolution time will be assigned when the ticket is resolved again.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Tickets resolved during the time of report are analyzed when calculating the average response time.\\xa0\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h1\", {\n      children: \"Tickets in queue\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Purpose\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Enables you to track the number of unassigned tickets in Inbox\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Definition\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Count of unique unassigned tickets in Inbox during the time period of the report.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Data Type\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Real-time\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Location\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Real-time report: Main metric cards.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"FAQ\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Both outbound and inbound tickets are included in this metric.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h1\", {\n      children: \"Tickets assigned\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Purpose\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Enables you to track the number of assigned tickets in Inbox\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Definition\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Count unique assigned tickets in Inbox during the time period of the report.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Data Type\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Real-time.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Location\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Real-time report: Main metric cards.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"FAQ\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Both outbound and inbound tickets are included.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h1\", {\n      children: \"Agents available\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Purpose\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Enables you to track the available agents in Inbox\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Definition\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Sum of agents that have \u2018available\u2019 or \u2018busy\u2019 status set.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Data Type\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Real-time\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Location\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Real-time report: Main metric cards.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2023-04-04T00:00:00.000Z\",\n  id: \"h3lQHaUcZ\",\n  U5xWAA61Z: \"inbox-reports-glossary\",\n  vsvkiZdCc: 2,\n  vZsHma8s3: \"inbox-reporting\"\n}, {\n  dhNdNlO7R: \"Inbox reports in action\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"Inbox reports enable you to analyze the important metrics and understand the efficiency of your team. There are several metrics you can use to understand how your team is performing and serving the customers.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"In this article we will dive deeper into the following metrics:\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Average first response time.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Average resolution time.\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The examples below illustrate some common scenarios your team may encounter and show how these metrics are measured in each case.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h1\", {\n      children: \"Example 1\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Anna is a customer support representative at Acme Corp.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Events timeline\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Time\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Event\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"0900\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"An inbox ticket is created.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"0910\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Anna accepts the ticket.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"0911\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Anna sends the first message to the contact.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"0915\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The contact sends a message.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"0920\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Anna sends the second message to the contact.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"0930\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Anna resolves the ticket.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"First response time\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"First response time = (Time agent first replied - Time ticket created)\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"First response time\\xa0 = ( 0911 - 0900) = 11 minutes\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Resolution time\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Resolution time = (Time ticket resolved - Time ticket created)\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Resolution time = 0930 - 0900 = 30 minutes\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h1\", {\n      children: \"Example 2\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Anna and Bob are customer support representatives at Acme Corp.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Events timeline\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Time\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Event\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"0900\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"An inbox ticket is created.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"0910\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Anna accepts the ticket.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"0911\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Anna sends the first message to the contact.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"0915\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The contact sends a message.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"0920\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Anna sends the second message to the contact.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"0930\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Anna resolves the ticket.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"0945\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Bob reopens the ticket.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"0945\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Bob responds to the contact.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"1000\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The contact sends a message.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"1015\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Bob resolved the ticket\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"First response time\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"First response time = (Time agent first replied - Time ticket created)\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"First response time\\xa0 = ( 0911 - 0900) = 11 minutes\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Resolution time\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The ticket was first resolved at 0930 but reopened at 0945, hence the previous resolution time on the ticket is invalidated and resolution time is calculated again after the ticket is resolved.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Resolution time = (Time ticket resolved - Time ticket created)\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Resolution time = 1015 - 0900 = 75 minutes\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [/*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })]\n    })]\n  }),\n  hJi2AzIkE: \"2022-11-29T00:00:00.000Z\",\n  id: \"Ykxh6xL8m\",\n  U5xWAA61Z: \"inbox-reports-in-action\",\n  vsvkiZdCc: 3,\n  vZsHma8s3: \"inbox-reporting\"\n}, {\n  dhNdNlO7R: \"Download Reports\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"The Download Report feature enables you to export a CSV table with basic info on tickets in a certain time period - day, month, or week.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The record for a certain ticket offers info on the status of it, according to the last event that happened on the ticket.\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Table of contents\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(Link, {\n        href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#01G4WDR2917JNBGS37WEFA805S\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Download Report feature\"\n        })\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(Link, {\n        href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#01G4Z5MMRYJ89BPSGDPWHB31MN\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Report columns\\xa0\"\n        })\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(Link, {\n        href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#01GCC3WW2FN4N2GJTBFGV8VFF8\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"FAQ\"\n        })\n      })\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Before getting started\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"You will need:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"A\\xa0\", /*#__PURE__*/_jsx(Link, {\n            href: \"https://dashboard.messagebird.com/\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"MessageBird account\"\n            })\n          })]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"An\\xa0\", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Inbox account\"\n            })\n          }), \"\\xa0\"]\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Download Report feature\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"To use the feature, head to your Inbox and visit Settings -> \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/download-report\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Reports:\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The available periods for report generation are:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"day\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"week\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"month\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\u2139\uFE0F When a report is firstly created, it will automatically be generated at the exact time as requested initially.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Ex.: Weekly report requested for the first time on a Monday at 9 AM, will generate automatically every week on a Monday at 9 AM.\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Report columns\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Column Name\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Explanation\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Example data/Possible values\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"ticket_id\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"ID of the ticket\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"ex. 0bc2643b-62f0-43a9-be19-0e7a272e121d\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"conversation_id\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"ID of the conversation corresponding to the ticket\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"ex. 073c7cc2-5ee6-4785-8293-7e3ef5d92e2b\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"agent_name\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Name of the agent last assigned to the ticket.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"ex. Katniss Everdeen\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"agent_email\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Email of the agent last assigned to the ticket.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"ex. katniss.everdeen@district12.com\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"queue_name\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Name of the queue the ticket was routed to.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"ex. Support Queue\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"status\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Current status of the ticket.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Possible values:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"new - A ticket was created.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"enqueued - A ticket was offered to the agent named in the agent_name column in the specific time shown in the timestamp column in the corresponding queue named in the queue_name column.\"\n        })\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsx(\"p\", {\n          children: \"assigned - A ticket was assigned to the agent. This includes:\"\n        }), /*#__PURE__*/_jsxs(\"ul\", {\n          children: [/*#__PURE__*/_jsx(\"li\", {\n            \"data-preset-tag\": \"p\",\n            children: /*#__PURE__*/_jsx(\"p\", {\n              children: \"Moved from enqueued to assigned\"\n            })\n          }), /*#__PURE__*/_jsx(\"li\", {\n            \"data-preset-tag\": \"p\",\n            children: /*#__PURE__*/_jsx(\"p\", {\n              children: \"Re-assigned from another assigned agent to the current one\"\n            })\n          }), /*#__PURE__*/_jsx(\"li\", {\n            \"data-preset-tag\": \"p\",\n            children: /*#__PURE__*/_jsx(\"p\", {\n              children: \"Re-opened.\"\n            })\n          })]\n        })]\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"removed - A ticket was removed from the agent\u2019s queue because someone else accepted the ticket.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"agentResponded - An agent replied to the ticket. Does not include internal notes.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"contactResponded - The last action on the ticket was the end-users reply.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"completed - A ticket was resolved\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"substatus\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"active - a ticket is assigned and is active\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"pending - a ticket is assigned and in pending status\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"onhold - a ticket is assigned and in on-hold status\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"blocked - a ticket is assigned and in blocked status\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"merged - a ticket is completed and merged\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"resolved - a ticket is completed and resolved manually\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"timestamp\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Timestamp of the last event on the ticket.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"ex. 2022-05-11T10:32:29Z (UTC)\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"tags\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"List of \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/tags\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"tags\"\n        })\n      }), \" placed on the ticket.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"ex. Support_query\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"platform\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Platform/channel of the ticket.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"ex. WhatsApp, Telegram, etc.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"ticket_created_at\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Timestamp of the moment the ticket was created at.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"ex. 2022-04-29T08:52:45Z (UTC)\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"ticket_updated_at\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Timestamp of the last event on the ticket.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"ex. 2022-05-11T10:32:29Z (UTC)\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"sentiment\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The mood of the end-users voice in the ticket.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Possible values:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Positive\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Negative\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Neutral\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"FAQ\"\n    }), /*#__PURE__*/_jsx(\"ul\", {\n      children: /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"I see duplicate reports\"\n        })\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Every time you visit the Raw Data Download page and change the reporting period, a new report will be generated right away.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"On top of that, based on the period type chosen, a new weekly, monthly or daily report will be generated, too.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"To summarize, a change in period will result in a new report for that period being generated.\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"\uD83D\uDCE4 \\xa0Feel free to \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://support.messagebird.com/hc/en-us/requests/new\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"contact our Support\"\n        })\n      }), \" in case you might need some help!\"]\n    })]\n  }),\n  hJi2AzIkE: \"2022-11-11T00:00:00.000Z\",\n  id: \"TCfDSJjbm\",\n  U5xWAA61Z: \"download-reports\",\n  vsvkiZdCc: 3,\n  vZsHma8s3: \"inbox-reporting\"\n}, {\n  dhNdNlO7R: \"Download reports in CSV format\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"If you\u2019re an Inbox admin, you can quickly download your Inbox reports in CSV format.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Here are the reports that you can download:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Agent board\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Created tickets\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Resolved tickets\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Average response time\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Average resolution time\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Download a report\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"To download the report that you want, follow these steps:\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Login to \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Inbox\"\n            })\n          }), \" and navigate to Settings.\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Go to the Overview report, then click on the \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/manager/overview-report/stats\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Stats tab\"\n            })\n          }), \".\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Scroll down to find the report that you want to download in CSV format.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Apply any filters to the data. The filters that you apply here will also be applied to the CSV file when you download it.\"\n        })\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Click the Download CSV icon on the right-hand side of the chart to start the download.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,6x5cds2Lh1O6jaNZuK8aeUX4n8.png?originalFilename=download_csv_reports.png\",\n          src: new URL(\"https://framerusercontent.com/images/6x5cds2Lh1O6jaNZuK8aeUX4n8.png\").href\n        }), /*#__PURE__*/_jsxs(\"p\", {\n          children: [/*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        })]\n      })]\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Agent board report format\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Agent nameTickets acceptedTickets resolvedAverage response timeAverage response time in secondsAverage resolution timeAverage resolution time in secondsJohn Doe100801h 30m54002h 30m9000\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Created tickets report format\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"TimestampTickets created2020-11-26 23:00:00 +0000 UTC100\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Resolved tickets report format\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"TimestampResolved created2020-11-26 23:00:00 +0000 UTC80\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Average response time report format\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Timestamp\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Average Response Time\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Average Response Time (In Seconds)2020-11-26 23:00:00 +0000 UTC1h 30m5400\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Average resolution time report format\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Timestamp\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Average Resolution Time\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Average Resolution Time (In Seconds)2020-11-26 23:00:00 +0000 UTC2h 30m9000\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2022-07-15T00:00:00.000Z\",\n  id: \"TeeECVtqV\",\n  U5xWAA61Z: \"download-reports-in-csv-format\",\n  vsvkiZdCc: 6,\n  vZsHma8s3: \"inbox-reporting\"\n}, {\n  dhNdNlO7R: \"Get to know Inbox reporting\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"Inbox reporting allows you to get insights and statistics about your team's performance.\"\n    }), /*#__PURE__*/_jsx(\"h1\", {\n      children: \"Types of reports\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"There are three types of reports:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: /*#__PURE__*/_jsx(Link, {\n            href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01F32FNV3PZ5VGBH3D5F8X1HRE\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"The overview report\"\n            })\n          })\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: /*#__PURE__*/_jsx(Link, {\n            href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01F32FP6ZN3EBH21D2FS8N0A2J\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"The real-time report\"\n            })\n          })\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: /*#__PURE__*/_jsx(Link, {\n            href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01F32FPK20WQ7BGBYGV0D7YKJF\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"The tag report\"\n            })\n          })\n        })\n      })]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"And there are \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01F32FPYHBVEDC4T2XEZ4HS224\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"metrics\"\n        })\n      }), \" and \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://framer.com/projects/Support-Center--d2qTEHz5i3oen2JdfUnT-eJK6G?node=hUwy1UPZ6#h_01F32FQPAY55WPD3X6KCQ9GR98\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"filters\"\n        })\n      }), \" for each report.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"1. The overview report\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The overview report gives you a general overview of how your team is performing and what your customer support workload looks like.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The metrics include:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Total tickets created\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Total tickets resolved\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Average first response time (seconds)\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Average resolution time (seconds)\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"You can filter the metrics by:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Time period\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Platform\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Queue\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Agent\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Note: Ticket resolved count includes the tickets that were created in a previous period but have been resolved in the selected date range. It can result in a higher ticket resolve count than the ticket created count in reporting.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"You can also see a heatmap of your team's busiest times, which will help you to discover when you receive the newest tickets, and adjust your team's workload accordingly.\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"2. The real-time report\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The real-time report provides you with a snapshot of your team's current status. In this report, you can see:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"The total number of tickets in the queue\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"The total number of tickets that have been assigned\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"The number of agents available\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Average first response time (seconds)\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Average resolution time (seconds)\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"The current availability of each of your agents (offline, busy, available)\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"The current status of each of your agents (chatting, no action)\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"How many active tickets each agent has\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"You can filter these insights by:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Platform (WhatsApp, email, etc)\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Queue\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"3. The tag report\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The tag report shows you which tags are the most popular in your Inbox queue, allowing you to spot trends and understand the most common reasons why customers reach out.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"In the tag report, you can filter by time periods.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Note: after applying a tag to a ticket it takes around 20 seconds for the tag reporting to reflect the changes.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h1\", {\n      children: \"Filters\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"When working with Inbox reporting, you'll be using the following filters:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Time period\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Platform\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Queue\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Agent\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Time period\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The time period filter allows you to apply a date filter to your reports. You can apply a custom date range to your reports or choose from pre-set date filters:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Today\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Yesterday\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Last 7 days\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Last 30 days\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Last 90 days\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Last 365 days\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Platform\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The platform filter allows you to filter your reports by all available platforms that your customers choose to communicate with you e.g. WhatsApp.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Queue\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"The queue filter allows you to filter your reports by the \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/advanced-routing/my-queues\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"queues\"\n        })\n      }), \".\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Agent\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The agent filter allows you to filter your reports by individual agents.\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2021-12-01T00:00:00.000Z\",\n  id: \"DQ5yMOevl\",\n  U5xWAA61Z: \"get-to-know-inbox-reporting\",\n  vsvkiZdCc: 1,\n  vZsHma8s3: \"inbox-reporting\"\n}, {\n  dhNdNlO7R: \"Getting started with Live Chat pop-up messages \",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"Want to proactively capture the attention of your website visitors? Use Live Chat pop-up messages to send your website visitors a simple, URL-based, timed notification.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"In this guide, we\u2019ll walk you through the steps to setting up your first Live Chat pop-up message in just a few minutes.\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"To get started with Live Chat pop-up messages, head over to the 'Notifications & Popups' tab in your \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/omnichannel-widget\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Omnichannel Widget settings\"\n        })\n      }), \". From here, click 'Create new pop-up message' to go to the pop-up message configuration page:\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Follow these steps to create your first pop-up message:\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"1. Set the internal pop-up message Name\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"This name will only be visible internally, to you and the rest of your team. It won't be visible to your customers. Choose a name that will allow you to easily differentiate between multiple pop-up messages.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Use this screenshot to see how we named our pop-up message, and to help you navigate through the following steps.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"2. Write your Text (message)\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"This is the message text that your customers will see in the pop-up message. It's best practice to keep your message short and sweet, as long messages are generally less effective. \"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"At the moment, pop-up messages only support text and emojis. Support for other media types such as images, GIFs, and videos will be added soon!\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"3. Set the Behaviour\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Select the way the pop-up behaves on the widget.\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"'Show once per user session': if you have been shown a pop-up before and have interacted with the widget - you will never see that particular pop-up again. \"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"'Show on every page load': a pop-up is displayed to you every time you go to a page, regardless if you have clicked on the pop-up before or not.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        })\n      })]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"So if you have a popup set to 'Show once per user session' - it is possible that user A (who has clicked on the widget before) doesn\u2019t see the pop-up showing up again while user B (who has not interacted with the widget before) will see the pop-up again every time until they start a session/click on the widget. \", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), \"A user session starts when a user interacts with the widget on a given device browser. The session is saved to the browser. \"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The user session will stay as long as the device has enough memory, or until the widget function logout() is called. If a user is in incognito mode - then the user session would be lost if they refresh the page as incognito disables the cookies used to save a session.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"4. Add Conversation buttons\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Add clickable buttons with pre-written questions or responses.\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Learn more about Conversation buttons \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360017707598\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"here\"\n        })\n      }), \".\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"5. Display delay\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Specify the length of time you want to wait before showing your pop-up message. \"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"If you set this to zero, your pop-up message will be shown as soon as a visitor land on the page where you set the pop-up to be displayed.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"6. Set the visibility Conditions\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"In this section, you can choose which pages you want the pop-up message to appear on, and which pages you want the pop-up message to be hidden on. \"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"For example, you might create a pop-up message that you want to be shown on your homepage, but not on your Pricing pages. To do this:\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Add a 'Show' condition. Select 'Exact match' from the drop-down menu, then add the complete URL of your homepage into the text field. This will ensure that your pop-up message is shown on the correct page.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Next, add a 'Hide' condition. Select 'Contains' from the drop-down menu, then add the URL string for the Pricing pages you'd like to exclude into the text field. Check out the screenshot below to see how we set this up.\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"You can only have one active pop-up message per page, so make sure you don't create multiple pop-up messages with conflicting conditions. Extra conditions for more detailed targeting are coming soon!\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"7. Preview your pop-up message\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Preview your pop-up message by clicking 'show preview' on the right side of your screen. This will trigger a preview of your pop-up message after a few seconds, regardless of the 'time on page' trigger you defined in the previous step.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Don't worry: when you set your pop-up message live, your 'time on page' trigger will still apply. We don't show this in the preview so that you can rapidly test and change your message.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"8. Publish your pop-up\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Ready? Click \u201CSave changes\u201D to save your pop-up message and then enable it in the dashboard. That's it, you've created a Live chat pop-up message! \uD83C\uDF89\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Not ready yet? Click \u201CSave changes\u201D to create and save your pop-up message as a draft but do not toggle the switch.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"You can find your new pop-up message in the 'Notifications & Popups' section. From here, you can disable (turn off), enable (set live), edit, delete, and create new pop-up messages.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"9. All done!\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Head over your website and see the pop-up message in action \uD83D\uDCAC\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2023-04-07T00:00:00.000Z\",\n  id: \"e3ayPbYq5\",\n  U5xWAA61Z: \"getting-started-with-live-chat-pop-up-messages-\",\n  vsvkiZdCc: 8,\n  vZsHma8s3: \"using-live-chat\"\n}, {\n  dhNdNlO7R: \"Live Chat message statuses\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"There are now customer-facing message statuses in Live Chat on the Omnichannel Widget.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Live Chat statuses mirror the message statuses visible to agents in Inbox, including:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Sending (Pending)\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Sent\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Delivered\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: 'Currently, \"Read\" status is not displayed to customers in Live Chat.\\xa0'\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Your customers can now also retry sending any message that failed.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    })]\n  }),\n  hJi2AzIkE: \"2023-04-07T00:00:00.000Z\",\n  id: \"gdpgrUu6t\",\n  U5xWAA61Z: \"live-chat-message-statuses\",\n  vsvkiZdCc: 10,\n  vZsHma8s3: \"using-live-chat\"\n}, {\n  dhNdNlO7R: \"Show Omnichannel Widget URL as a Custom Attribute in Inbox\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"In this guide, you\u2019ll learn how to display the Omnichannel Widget\u2019s URL in Inbox so that you can see which page your customer\u2019s last Live Chat was sent from.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"This visibility is important for Inbox agents, especially when you have multiple Omnichannel Widgets for different brands pointing to the one Inbox. It is also useful for agents to have more context when talking to your customers.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Step 1: Go to Flow Builder\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Go to your Inbox flow in Flow Builder. This is the flow that has both Live Chat enabled and creates a ticket in Inbox.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Step 2 Update Inbox contact\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Drag the \u201CUpdate Inbox Contact\u201D step to your flow. Make sure you add it before the \u201CCreate Inbox Ticket\u201D step.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Step 3: Create a custom attribute\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Click \u201CCreate custom attribute\u201D. Here you can set the Key and Value. You can name the Key whatever you like, so your agents will know what the attribute means -- for example, \u201CWidget URL\u201D. You need to set the Value as \u201C{{message.metadata.widgetUrl}}\u201D. \"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"When you click \u201CSave\u201D, the variable will update to the view below.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Step 4: Publish!\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"You\u2019re all set. All you need to do is hit \u201CPublish\u201D to commit your changes.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Step 5: View the Omnichannel Widget URL in Inbox\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Now all your incoming Live Chat messages arriving in Inbox will pass the Widget URL and display it under the Inbox contact as a custom attribute below \u201CExtra info\u201D.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    })]\n  }),\n  hJi2AzIkE: \"2023-02-28T00:00:00.000Z\",\n  id: \"u1pZi74x5\",\n  U5xWAA61Z: \"show-omnichannel-widget-url-as-a-custom-attribute-in-inbox\",\n  vsvkiZdCc: 4,\n  vZsHma8s3: \"using-live-chat\"\n}, {\n  dhNdNlO7R: \"Set up Conversation Bridging (Beta) in Live Chat \",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsxs(\"p\", {\n      children: [\"In this guide, you\u2019ll learn how to use MessageBird\u2019s Conversation Bridging (Beta). This beta feature in Live Chat enables your customers to seamlessly connect an ongoing Live Chat conversation from the \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/omnichannel-widget\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Omnichannel Widget\"\n        })\n      }), \" to another platform, such as WhatsApp, Facebook Messenger, LINE, and more.\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"How does it work?\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"As an Inbox manager, you can configure and enable Conversation Bridging under the Automation and Behaviour section in the \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/omnichannel-widget\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Omnichannel Widget Settings\"\n        })\n      }), \". Here you can specify the wait time threshold - this is the maximum time you want your customers to wait in the queue for an agent to accept a ticket.\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Setting up the time-based trigger\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"If the wait time threshold is triggered, we\u2019ll send an automated Live Chat message to your customers from your Company Profile (illustrated below). With this message, there are clickable channels buttons that are fetched from your Omnichannel Widget settings.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Available channels for Conversation Bridging\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Conversations Bridging is currently only available for the following channels:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"WhatsApp\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Email Pro (Free Inbox email is currently not available)\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \" SMS\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Telegram\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"LINE\"\n        })\n      })]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"UPDATE: Recent changes to \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://developers.facebook.com/docs/messenger-platform/europe-updates\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Facebook Messenger's API in Europe\"\n        })\n      }), \" have removed the ability to bridge conversations to Facebook Messenger. They plan to reinstate this functionality in the future but there are no timelines on this. In the interim, we are forced to remove Facebook Messenger from the list of available channels for Conversation Bridging.\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"What is the Conversation Bridging user experience?\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Customers can initiate the Conversation Bridging flow by selecting a channel button. Each channel has its own flow to verify the customer, connect the conversations, and merge the contacts in Inbox:\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"WhatsApp, Telegram, and LINE\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"These channels pass a unique \u201Cconversation code\u201D through a pre-populated message. In the background, we\u2019ll look for the conversation code and automatically merge the two omnichannel conversations/contacts into one. By doing so, there is one omnichannel conversation from the customer perspective and one ticket from the agent perspective.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [/*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), \"SMS and Email \"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Users need to verify their credentials through a simple one time password (OTP) flow.\\xa0\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [/*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), \"Stay on Live Chat\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"There is always a \u201CStay on Live Chat\u201D option that gives customers the choice to dismiss Conversation Bridging and wait on Live Chat for an agent to accept their ticket.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Once the conversations are connected and merged, your customers can continue their conversation in the new channel (e.g. WhatsApp) and/or Live Chat - the choice is theirs!\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2023-02-23T00:00:00.000Z\",\n  id: \"ljHFkshSx\",\n  U5xWAA61Z: \"set-up-conversation-bridging-beta-in-live-chat-\",\n  vsvkiZdCc: 9,\n  vZsHma8s3: \"using-live-chat\"\n}, {\n  dhNdNlO7R: \"Set up Live Chat pop-up buttons\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"Want to quickly establish why your customers are getting in touch? Use Live Chat pop-up buttons to display pre-set buttons next to your Live Chat pop-up message! Start segmenting inquiries from the first point of contact and improve the efficiency of your Customer Experience team.\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"This guide will show you how to set up your first Live Chat pop-up buttons in just a few minutes! Before you start, make sure you've \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360014240117\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"set up pop-up messages\"\n        })\n      }), \".\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h2\", {\n      children: \"Create your pop-up buttons\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Follow these steps to set up pop-up buttons.\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Login to your \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://dashboard.messagebird.com/\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"MessageBird Dashboard\"\n            })\n          }), \", go to Inbox, then navigate to your \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Inbox settings.\"\n            })\n          })]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Select \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/manager/omnichannel-widget\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Omnichannel Widget\"\n            })\n          }), \" from the navigation panel.\"]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Select the Omnichannel Widget that you want to add pop-up buttons to.\"\n        })\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Go to the Notifications & Popups tab and click the\\xa0Edit icon on\\xa0the pop-up message that you want to add buttons to.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,q7dFg4joysfRh6Et80Q8OmB8uvM.png?originalFilename=edit_pop_up_message_omnicnahhel_widget.png\",\n          src: new URL(\"https://framerusercontent.com/images/q7dFg4joysfRh6Et80Q8OmB8uvM.png\").href\n        })]\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"In the\\xa0Conversation buttons section, turn the toggle button to turn it on. An empty button will appear in the preview straight away.\"\n        })\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"In the empty field next to Button 1, enter the button text that you want to display.\\xa0\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,ZGb7eej2zK0aFx1TBk0Qz44wE.png?originalFilename=edit_button_text_omnichannel_widget.png\",\n          src: new URL(\"https://framerusercontent.com/images/ZGb7eej2zK0aFx1TBk0Qz44wE.png\").href\n        })]\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Check how the button looks in the preview. Double-check that the welcome message will still be relevant once you have created your button, and update the copy if you need to!\\xa0\"\n        })\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"One button probably won't be enough, so click\\xa0+ Add button to add another button. Repeat steps 6 and 7, then add more buttons as required.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,P3BfNm0C1NxA2ibKjYXKSHBSUA.png?originalFilename=Multiple_buttons_omnichannel_widget.png\",\n          src: new URL(\"https://framerusercontent.com/images/P3BfNm0C1NxA2ibKjYXKSHBSUA.png\").href\n        })]\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"By default, the timing and visibility settings will stay the same as they were when you created the\\xa0pop-up message. You can edit these here.\"\n        })\n      }), /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Ready to set them live? Click\\xa0Create and enable to set your pop-up message with buttons live! \uD83C\uDF89\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n            className: \"trailing-break\"\n          })]\n        }), /*#__PURE__*/_jsx(\"img\", {\n          alt: \"\",\n          className: \"framer-image\",\n          \"data-framer-asset\": \"data:framer/asset-reference,uQB0RZvWFOZ2XT16k5LoZoT08K4.png?originalFilename=edit_pop-up_message.png\",\n          src: new URL(\"https://framerusercontent.com/images/uQB0RZvWFOZ2XT16k5LoZoT08K4.png\").href\n        })]\n      })]\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Deleting buttons\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Remove any buttons you don't want by clicking on the Trash icon on the right-hand side of the button you want to remove.\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Change the order of the buttons\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Want to change the order of your buttons? Delete those in the wrong position, and create them again, which will place them at the bottom of the list.\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Save buttons as drafts\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Not ready to go live yet? Click \u201CSave only\u201D to create and save your pop-up message with buttons as a draft.\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Managing pop-up buttons\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"You can find your new pop-up message in the 'Notifications & Popups' section. From here, you can disable (turn off), enable (set live), edit, delete, and create pop-up messages, with or without buttons.\", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), \"Head over to your website and see the pop-up buttons in action! \uD83D\uDCAC \uD83C\uDD95\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2023-01-30T00:00:00.000Z\",\n  id: \"n8dyl1bQV\",\n  U5xWAA61Z: \"set-up-live-chat-pop-up-buttons\",\n  vsvkiZdCc: 4,\n  vZsHma8s3: \"using-live-chat\"\n}, {\n  dhNdNlO7R: \"Send, receive, and download attachments\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"Your customers can now send, receive, and download attachments, including\\xa0images,\\xa0videos,\\xa0files,\\xa0and\\xa0audio,\\xa0both to and from Live Chat in the Omnichannel Widget.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"This release enables:\"\n    }), /*#__PURE__*/_jsxs(\"ol\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Inbox Agents\\xa0to send attachments from Inbox to Live Chat in the Omnichannel Widget.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Customers\\xa0to send attachments from Live Chat in the Omnichannel Widget to Inbox.\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"All attachment types are previewable and downloadable on both the Omnichannel Widget and in Inbox.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Attachments are currently enabled by default on all Omnichannel Widgets. There will soon be functionality to enable and disable attachments on the Omnichannel Widget via the Settings.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2022-12-20T00:00:00.000Z\",\n  id: \"eRFpMX4bg\",\n  U5xWAA61Z: \"send-receive-and-download-attachments\",\n  vsvkiZdCc: 3,\n  vZsHma8s3: \"using-live-chat\"\n}, {\n  dhNdNlO7R: \"Managing your Inbox Subscription Plan\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsxs(\"p\", {\n      children: [\"MessageBird offers a range of subscription plans for Inbox, which can be viewed in more detail on \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://www.messagebird.com/en/pricing\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"our pricing page\"\n        })\n      }), \". For Inbox, we have a straightforward pricing plan:\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Seat quantityUnit price p/mDiscount2 seatsFree\\xa03 - 10 seats$30 per seat per month\\xa011 - 25 seats$27 per seat per monthSave 10%Over 25 seats\", /*#__PURE__*/_jsx(Link, {\n        href: \"https://www.messagebird.com/en/contact-sales\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Contact sales\"\n        })\n      }), \"\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Adding or removing seats will adjust the pricing accordingly to the chart above.\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"IMPORTANT: To take advantage of this flexible seat pricing, you must have a Saved payment method in your MessageBird Dashboard. Accounts without a saved payment method will not be able to add more Inbox agents. Learn more in the FAQ \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360000368238\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Managing Saved Payment Methods.\"\n        })\n      })]\n    })]\n  }),\n  hJi2AzIkE: \"2023-04-15T00:00:00.000Z\",\n  id: \"QKpbuoqtX\",\n  U5xWAA61Z: \"managing-your-inbox-subscription-plan\",\n  vsvkiZdCc: 16,\n  vZsHma8s3: \"subscriptions\"\n}, {\n  dhNdNlO7R: \"Routing setup workflow \",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"h2\", {\n      children: \"Routing setup flow \"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Setting up routing for your customer support team can be a challenge. With Inbox, we aim to make it easy for you.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"How to set up a routing setup in your Inbox?\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Imagine a software company called Company X that handles two types of issues:\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Finance: payment failing, credit card issues, problems with charging, etc.\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Tech-Support (Bugs): login issues, website not loading, etc.\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Company X operates in several markets, and thus has agents speaking 2 different languages:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"English\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Spanish\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Company X does not want a Spanish customer asking a finance question, to be attended by a tech support agent in English. Based on that, Company X wants to make sure the following queues exist:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"English Finance\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"English Tech Support (Bugs)\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Spanish Finance\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Spanish Tech Support (Bugs)\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Default Queue\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Ready to get started? Let's add some tags with which tickets can be identified, and skills so the tickets are assigned to the right support agents. Inbox has languages built-in by default, thus we only need to add tags and skills. Let\u2019s call them \u2018payments\u2019 for finance and \u2018bugs\u2019 for tech-support.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"1. Go to your Inbox Settings and head to the \u2018Tags\u2019 page, by hitting \u2018Settings\u2019 from your navigation bar, and then \u2018Tags\u2019 from the sub-navigation:\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"2. Click on \u2018Add tags\u2018 and it will open a modal to add new tags.\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"For our example, the first tag is \u2018payments\u2019. Then click on \u2018+Add another tag\u2019 and add the second tag - \u2018bugs\u2019. You can insert multiple tags and save them at the same time! \", /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"3. Ready? Hit \u2018Add tags\u2019. This will take you to an overview of your saved tags, it will look like this:\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"4. Now head to the \u2018Skills\u2019 page, by hitting \u2018Skills\u2019 from the sub-navigation:\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"5. Click on \u2018Add skills\u2018 and it will open a modal to add new skills.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"For our example, the first skill is \u2018payments\u2019. Then click on \u2018+Add another skill\u2019 and add the second skill - \u2018bugs\u2019. Just like with tags you can insert multiple skills and save them at the same time!\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"6. Hit \u2018Add skills\u2019. This will take you to an overview of your saved skills, it will look like this:\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"7. Great! Now we have all the tags and skills that we need. The next step is to add the team. Head to the \u2018Agents\u2019 page from the sub-navigation and click on \u2018Add agent\u2019. This will take you to the following modal:\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Fill in the agent's first and last names, nickname (if they have one), role, and email address\u2014this is very important, as it will be used to send them an invite to Inbox:\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Ready? Continue filling in the \u2018Languages\u2019, \u2018Skills\u2019, and \u2018Platforms\u2019 for each team member:\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Repeat the steps above for all the agents in your team, for all their different skills. The skill levels are optional, but they will help you distinguish between agents that more or less skilled in certain areas. This will allow you to assign tickets to those agents who can handle them best.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"8. You\u2019re ready to set up the queues. The queues for our example would be:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"English Finance\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"English Tech Support (Bugs)\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Spanish Finance\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Spanish Tech Support (Bugs)\"\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Default Queue\"\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"9. Head to the \u2018Routing\u2019 page from the sub-navigation and click on \u2018Advanced Routing\u2019. You'll see a default queue that has already been created, leave it there\u2014it will make sure all your agents are included in this queue, and it can be a queue towards which tickets get routed as a last resort.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"10. Click on \u2018Add queue\u2019. You'll see the following modal:\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"11. Now let's create the first queue from our list, English Finance.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"First enter the name that you want to use for this queue: 'English Finance'.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"After giving it a name, it\u2019s time to handle the 'Language' condition. Select Language \u2018HAS\u2019: English, with a level greater than 5 (to make sure the agents' level of English is good enough):\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Let's get to Finance skills. \"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"First, click \u2018+Add responsibility\u2019 to insert a second condition and follow the same process:\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"For the queue 'English Tech Support (Bugs) it will look like this:\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Do the same for the other queues. The final result will look like this:\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"12. Go to the \u2018Routing\u2019 tab. That's where we can make sure an incoming ticket will go through to the right queues, but also that it doesn't get stuck in a queue forever.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"13. Click on \u2018Add path\u2019. That will open a form to be filled in. Here we can set up rules for the tickets.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"By filling in it we make sure all tickets go to the right queue. For example, we cover all tickets coming in that are in English and concern Payment issues of any kind, go into the English Finance queue:\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Regarding the time limit, we can set a timeout, for example, 30 seconds. This means that if a ticket is not picked up within 30 seconds, it will be moved onto the \u2018Default\u2019 queue. Make sure to set it up according to your business logic\u2014 depending on the ticket\u2019s topic, you may want to make sure it's always picked up by the right agent, even if it takes a couple of hours longer.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Repeat the process for each combination of rules.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"14. The last step is making sure the incoming tickets are tagged so the rules and paths we set up above work correctly. \"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"To do that, head to \u2018FlowBuilder\u2019 in your Dashboard, and select the 'Inbox Flow' listed in \u2018Your flows\u2019 :\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"15. This will open the flow with the \u2018Omnichannel\u2019 step as the trigger of your flow and the \u2018Create Inbox ticket\u2019 step below:\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"16. Click on the plus sign 'Add step' (between the 'Omnichannel' and 'Create Inbox ticket' steps) and select the \u2018Branch\u2019 step.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Now you can add multiple conditions for different keywords you would like to be recognized within the flow, such as 'payments', 'bugs' etc.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Then add a \u2018Create Inbox Ticket\u2019 step in each of those branches. It will look like this:\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"17. Click on each of the \u2018Create Inbox Ticket\u2019 steps to configure them, select the respective tags and press \u2018Save\u2019 when ready:\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Fill this in for all branches. When you finish, press \u2018Publish\u2019 in the top-right corner of your screen and you're all set!\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"You can test your flow by sending messages and making sure they are routed to the right agents.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"What happens then? When a customer reaches out to you, your flow will detect who is the right agent and will route that ticket accordingly. Now all your agents have to do is pick it up.\"\n    })]\n  }),\n  hJi2AzIkE: \"2023-04-20T00:00:00.000Z\",\n  id: \"Bhr9AoTkR\",\n  U5xWAA61Z: \"routing-setup-workflow-\",\n  vsvkiZdCc: 186,\n  vZsHma8s3: \"advanced-inbox-automations-and-routing\"\n}, {\n  dhNdNlO7R: \"Sentiment Routing\\xa0\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"In this guide, you\u2019ll learn how to make use of Inbox Sentiment Routing.\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Sentiment Routing is an Inbox feature that allows you to create queues and automatically prioritize tickets based on the \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://messagebird.com/support-center/articles/360007838918\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Sentiment Analysis\"\n        })\n      }), \" of a message. You can even make specific tickets go to agents with particular skills, for example, senior agents can probably deal with tickets in which the sentiment analysis is negative (angry customers) better than agents with less experience.\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Head to the Routing page from the sub-navigation and click Add path\\xa0 This will take you to the following modal:\"\n    }), /*#__PURE__*/_jsx(\"ul\", {\n      children: /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Keep in mind that only managers can set up Sentiment Routing. Go to \", /*#__PURE__*/_jsx(Link, {\n            href: \"http://inbox.messagebird.com/\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"inbox.messagebird.com\"\n            })\n          }), \", tap Settings on the side navigation, select \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/manager/task-routing\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Routing\"\n            })\n          }), \" from the sub-navigation and click Add path. This will take you to the following modal:\"]\n        })\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"ul\", {\n      children: /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Select Sentiment from the Responsibility drop-down menu, set Equals as the Condition, and choose the type of Sentiment you\u2019re interested in from the Expertise drop-down menu, in our example, it will be Negative.\"\n        })\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"ul\", {\n      children: /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Ready? Awesome! To route these tickets into a specific queue, tap + Add another step under Routing Step, This will take you to the following modal:\"\n        })\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"ul\", {\n      children: /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Select the queue, in our example, Negative Queue and set the time limit in seconds you wish to apply for these tickets, such as 3000 seconds (50 min). Don\u2019t know how to create queues and set agent types? Check out our \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://messagebird.com/support-center/articles/360004466518\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Help Center step-by-step guide\"\n            })\n          }), \".\\xa0\\xa0\"]\n        })\n      })\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [/*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })]\n    }), /*#__PURE__*/_jsx(\"ul\", {\n      children: /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"You can add as many steps as you want. For example, for positive tickets and natural tickets. Once you\u2019re finished, name your routing path by clicking on the pencil next to New and hit Save. We\u2019ll name ours Sentiment Routing.\\xa0\"\n        })\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"ul\", {\n      children: /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Your new path will automatically appear in your \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/manager/task-routing\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Routing Paths Overview\"\n            })\n          }), \". And that\u2019s it! Now you know how to set use Inbox Sentiment Routing.\"]\n        })\n      })\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [/*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {}), /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    })]\n  }),\n  hJi2AzIkE: \"2021-03-05T00:00:00.000Z\",\n  id: \"j9nRN4kjA\",\n  U5xWAA61Z: \"sentiment-routing-\",\n  vsvkiZdCc: 3,\n  vZsHma8s3: \"advanced-inbox-automations-and-routing\"\n}, {\n  dhNdNlO7R: \"Can my customers use the Omnichannel Widget on mobile?\",\n  EB4fXs0aJ: /*#__PURE__*/_jsx(React.Fragment, {\n    children: /*#__PURE__*/_jsx(\"p\", {\n      children: \"Yes, they can! The Omnichannel Widget is optimized for mobile usage.\"\n    })\n  }),\n  hJi2AzIkE: \"2023-03-24T00:00:00.000Z\",\n  id: \"HJYPJNo1a\",\n  U5xWAA61Z: \"can-my-customers-use-the-omnichannel-widget-on-mobile\",\n  vsvkiZdCc: 9,\n  vZsHma8s3: \"faqs\"\n}, {\n  dhNdNlO7R: \"What is domain whitelisting in the Omnichannel Widget? \",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsxs(\"p\", {\n      children: [\"In the Omnichannel Widget Settings in Inbox, you can define the specific website domains, for example,\\xa0 \", /*#__PURE__*/_jsx(Link, {\n        href: \"http://www.messagebird.com/\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"www.messagebird.com\"\n        })\n      }), \" or \", /*#__PURE__*/_jsx(Link, {\n        href: \"http://www.developers.messagebird.com/\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"www.developers.messagebird.com\"\n        })\n      }), \", where your widget can and will be displayed. This is known as domain whitelisting.\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"You can also choose to leave this field blank. This means your widget could be displayed on any website domain as there will be no domain whitelisting.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"We recommend whitelisting your website domains as a security precaution.\"\n    })]\n  }),\n  hJi2AzIkE: \"2022-07-05T00:00:00.000Z\",\n  id: \"o_KZkOMmk\",\n  U5xWAA61Z: \"what-is-domain-whitelisting-in-the-omnichannel-widget-\",\n  vsvkiZdCc: 4,\n  vZsHma8s3: \"faqs\"\n}, {\n  dhNdNlO7R: \"Why can\u2019t I see the Omnichannel Widget on my website?\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"In this guide, we\u2019ll walk through a simple checklist of common reasons your Omnichannel Widget might not be visible on your website and how you can easily fix it.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Double-check your installation snippet\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"First things first, let\u2019s check that you\u2019ve copied the entire code snippet.\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"The best way to do this is to go to your \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/omnichannel-widget\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Omnichannel Widget Settings\"\n        })\n      }), \", fetch your installation snippet by clicking the Copy code button in the top left, and re-pasting the snippet.\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Double-check where you embedded your code snippet\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Now we\u2019re sure that you\u2019ve copied the entire installation, let\u2019s make sure that you\u2019re embedding it in the right place within your code.\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"The best way for installing your Omnichannel Widget is to place the entire code snippet just before the closing </body> tag on any page that you want the widget to be displayed.\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"You can learn how to install the Omnichannel Widget code snippet in \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://developers.messagebird.com/quickstarts/omnichannel-widget/install/\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"this quickstart guide\"\n        })\n      }), \".\\xa0\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"You can also check out these installation guides:\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: /*#__PURE__*/_jsx(Link, {\n            href: \"https://messagebird.com/support-center/articles/360010219397\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Shopify\"\n            })\n          })\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: /*#__PURE__*/_jsx(Link, {\n            href: \"https://messagebird.com/support-center/articles/360010317698\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Squarespace\"\n            })\n          })\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: /*#__PURE__*/_jsx(Link, {\n            href: \"https://messagebird.com/support-center/articles/360010220057\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Wix\"\n            })\n          })\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: /*#__PURE__*/_jsx(Link, {\n            href: \"https://messagebird.com/support-center/articles/360010843938\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"WordPress\"\n            })\n          })\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [/*#__PURE__*/_jsx(Link, {\n            href: \"https://messagebird.com/support-center/articles/360010843938\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Woocommerce\"\n            })\n          }), \"\\xa0\"]\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Double-check that your Omnichannel Widget is activated\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"So we\u2019re now sure that your widget is correctly installed in your code, let\u2019s now double-check that you\u2019ve activated your Omnichannel Widget.\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Go to your \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/manager/omnichannel-widget\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Omnichannel Widget Settings\"\n        })\n      }), \". Make sure the \u201CActivate widget\u201D toggle is enabled (set to active) so your Omnichannel Widget is displayed on your website.\"]\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Double-check your Trusted Domains list\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Let\u2019s now check that your trust domains list is correctly configured. These are the domains where your Omnichannel Widget is allowed to appear on.\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"We recommend copying your domain directly from the address bar in the browser to get the precise URLs. To be sure, double-check there aren\u2019t any typos and whether you\u2019ve copied over the locale/s (e.g. \u201C/en/\u201D)\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"Keep in mind that if you don\u2019t specify any trusted domains, your Omnichannel Widget can appear on any domain.\\xa0\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Still having issues?\\xa0\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"Please reach out to our Support team via \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://www.messagebird.com/contact\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"this page\"\n        })\n      }), \". We\u2019re happy to help you get started!\\xa0\"]\n    })]\n  }),\n  hJi2AzIkE: \"2021-01-04T00:00:00.000Z\",\n  id: \"ZyQ4PNuQ0\",\n  U5xWAA61Z: \"why-cant-i-see-the-omnichannel-widget-on-my-website\",\n  vsvkiZdCc: 2,\n  vZsHma8s3: \"faqs\"\n}, {\n  dhNdNlO7R: \"Import historical Shopify information to Inbox\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsxs(\"p\", {\n      children: [\"The Shopify plugin allows you to import your historical orders to Inbox, so you can see your customers' information in \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://framer.com/projects/nce%20the%20data%20is%20imported,%20it%20will%20be%20available%20in%20the%20conversation%20timeline%20and%20contact%20information%20within%20the%20Inbox.\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Inbox\"\n        })\n      }), \" from the very first day.\"]\n    }), /*#__PURE__*/_jsx(\"ul\", {\n      children: /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Go to your\\xa0\", /*#__PURE__*/_jsx(Link, {\n            href: \"https://dashboard.messagebird.com/en/integrations\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Integrations page\"\n            })\n          }), \" and select\\xa0Shopify from the directory.\"]\n        })\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"ul\", {\n      children: /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Choose\\xa0Import existing customer data.\"\n        })\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"ul\", {\n      children: /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Now simply follow the pop-up instructions to import the file with all your Shopify orders.\\xa0\"\n        })\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"ul\", {\n      children: /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Done! The data will now be available in the conversation timeline and contact information inside \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://framer.com/projects/nce%20the%20data%20is%20imported,%20it%20will%20be%20available%20in%20the%20conversation%20timeline%20and%20contact%20information%20within%20the%20Inbox.\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Inbox\"\n            })\n          }), \".\\xa0\"]\n        })\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"And that's it!\uD83C\uDF89\\xa0Now you know how to\\xa0Import Shopify historical information to Inbox.\"\n    })]\n  }),\n  hJi2AzIkE: \"2022-11-12T00:00:00.000Z\",\n  id: \"gozVoCZxN\",\n  U5xWAA61Z: \"import-historical-shopify-information-to-inbox\",\n  vsvkiZdCc: 6,\n  vZsHma8s3: \"use-cases\"\n}, {\n  dhNdNlO7R: \"How to block SPAM contacts in Inbox\",\n  EB4fXs0aJ: /*#__PURE__*/_jsxs(React.Fragment, {\n    children: [/*#__PURE__*/_jsx(\"p\", {\n      children: \"The following article will explain in steps how to deflect spam-like contacts and Inbox.\"\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Before getting started\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"You will need:\"\n    }), /*#__PURE__*/_jsxs(\"ul\", {\n      children: [/*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"A\\xa0\", /*#__PURE__*/_jsx(Link, {\n            href: \"https://dashboard.messagebird.com/\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"MessageBird account\"\n            })\n          })]\n        })\n      }), /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"An active \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Inbox\"\n            })\n          }), \" instance\"]\n        })\n      })]\n    }), /*#__PURE__*/_jsx(\"h3\", {\n      children: \"Blocking a spam contact\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"If you notice a SPAM contact you would like to deflect from reaching you further, do the following:\"\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"1) Add a custom attribute to the spamming \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/contacts\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Inbox\"\n        })\n      }), \" contact of SPAM:\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"If you would like to mark a bulk of contacts as SPAM, you are able to do so by using the\\xa0\", /*#__PURE__*/_jsx(Link, {\n        href: \"https://inbox.messagebird.com/contacts/import\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Import contact\"\n        })\n      }), \" feature.\"]\n    }), /*#__PURE__*/_jsxs(\"p\", {\n      children: [\"2) Visit your Inbox Flow in \", /*#__PURE__*/_jsx(Link, {\n        href: \"https://dashboard.messagebird.com/en/flow-builder\",\n        openInNewTab: false,\n        smoothScroll: false,\n        children: /*#__PURE__*/_jsx(\"a\", {\n          children: \"Flow Builder\"\n        })\n      }), \" and add a Branch step that will fetch such contacts:\"]\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\\xa0\"\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"ul\", {\n      children: /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Choose\\xa0New Branch\\xa0with a\\xa0custom condition:\"\n        })\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"ul\", {\n      children: /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsx(\"p\", {\n          children: \"Set the custom variable to\\xa0contact.attributes.SPAM by using two curly brackets on your keyboard {{ to initiate the variable loading\"\n        })\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: /*#__PURE__*/_jsx(\"br\", {\n        className: \"trailing-break\"\n      })\n    }), /*#__PURE__*/_jsx(\"ul\", {\n      children: /*#__PURE__*/_jsxs(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: [/*#__PURE__*/_jsx(\"p\", {\n          children: \"and choose the\\xa0custom condition of\\xa0is empty or not set\"\n        }), /*#__PURE__*/_jsx(\"ul\", {\n          children: /*#__PURE__*/_jsxs(\"li\", {\n            \"data-preset-tag\": \"p\",\n            children: [/*#__PURE__*/_jsx(\"p\", {\n              children: \"The Flow will now check if the contact has a custom attribute of SPAM\"\n            }), /*#__PURE__*/_jsxs(\"ul\", {\n              children: [/*#__PURE__*/_jsx(\"li\", {\n                \"data-preset-tag\": \"p\",\n                children: /*#__PURE__*/_jsx(\"p\", {\n                  children: \"If it does not, it will continue the Flow to the following steps.\"\n                })\n              }), /*#__PURE__*/_jsx(\"li\", {\n                \"data-preset-tag\": \"p\",\n                children: /*#__PURE__*/_jsx(\"p\", {\n                  children: \"If it does have the attribute SPAM, the Flow will be ended, preventing the contact from reaching your Inbox.\"\n                })\n              })]\n            })]\n          })\n        })]\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"\u26A0\uFE0F If at any point you would like to remove the contact as SPAM, do the following:\"\n    }), /*#__PURE__*/_jsx(\"ul\", {\n      children: /*#__PURE__*/_jsx(\"li\", {\n        \"data-preset-tag\": \"p\",\n        children: /*#__PURE__*/_jsxs(\"p\", {\n          children: [\"Remove the custom attribute of SPAM set on the contact in \", /*#__PURE__*/_jsx(Link, {\n            href: \"https://inbox.messagebird.com/contacts\",\n            openInNewTab: false,\n            smoothScroll: false,\n            children: /*#__PURE__*/_jsx(\"a\", {\n              children: \"Inbox\"\n            })\n          }), \". By doing so, the contact will no longer be caught in the\\xa0Branch step set in Flow Builder.\"]\n        })\n      })\n    }), /*#__PURE__*/_jsx(\"p\", {\n      children: \"You can build up your Flow based on the simple example at the end of this article. 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