{"version":3,"file":"PrivacyTOSSubProcessors.DCN3Ek8B.mjs","names":[],"sources":["https:/framerusercontent.com/modules/MuMPIdJW6rTKbUnY0Fc9/tMbfJBxsA4S9to6dlvvx/PrivacyTOSSubProcessors.js"],"sourcesContent":["import{jsx as _jsx,jsxs as _jsxs}from\"react/jsx-runtime\";import{addPropertyControls,ControlType}from\"framer\";// ─────────────────────────────────────────────\n// ✏️ PASTE YOUR HTML HERE. MD to HTML should be done outside, doesn't work well here.\n// ─────────────────────────────────────────────\nconst CONTENT={// Privacy Policy\n\"Privacy Policy\":`\n<h1 id=\"privacy-policy\">Privacy Policy</h1>\n<p><strong>Last Updated:</strong> 04/20/2026</p>\n<p><strong>Autoheal AI</strong> (&quot;we,&quot; &quot;our,&quot; or &quot;us&quot;) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, <strong>Autoheal AI</strong> (the &quot;Service&quot;), and our website.</p>\n<p>We have designed this policy to be transparent and straightforward, aligning with industry standards for security and compliance. By accessing or using our Service, you agree to the terms of this Privacy Policy.</p>\n<h2 id=\"1-information-we-collect\">1. Information We Collect</h2>\n<p>We collect information necessary to provide our AI-driven Site Reliability Engineering (SRE) and production engineering services. We classify this data into the following categories:</p>\n<h3 id=\"a-information-you-provide-to-us\">A. Information You Provide to Us</h3>\n<ul>\n<li><strong>Account Information:</strong> When you register, we collect your first name, last name, email address, and phone number (if provided for incident notifications).</li>\n<li><strong>Authentication Credentials:</strong> We store password hashes (using bcrypt) and authentication tokens.</li>\n<li><strong>Integration Credentials:</strong> To function as an SRE co-pilot, we require access to your third-party tools (e.g., Slack, GitHub, PagerDuty). We collect OAuth tokens, API keys, and webhook secrets. <strong>Note:</strong> These are stored using strict encryption standards (AES-256) and are never stored in plain text.</li>\n<li><strong>Chat &amp; Interaction Data:</strong> We collect the content of your interactions with our AI agents, including chat history, commands, and context provided during incident investigations.</li>\n</ul>\n<h3 id=\"b-information-collected-automatically-methods-of-collection\">B. Information Collected Automatically &amp; Methods of Collection</h3>\n<ul>\n<li><strong>Operational Data:</strong> We collect logs related to workflows, incident investigations, and event logs (formatted to CloudEvents standards) to track the performance and actions of the AI agents.</li>\n<li><strong>Device &amp; Usage Information:</strong> We collect IP addresses (primarily for webhook routing and security auditing), user agent information, session tokens, and timestamps of account creation or updates.</li>\n<li><strong>Organizational Data:</strong> We collect multi-tenant identifiers such as Tenant IDs, Team IDs, and User Roles (e.g., Admin, Member) to enforce strict data isolation.</li>\n<li><strong>Cookies and Tracking Technologies:</strong> We use session cookies and similar tracking technologies (like local storage) strictly for authentication and security purposes to keep your session active and secure. We do not use third-party advertising cookies.</li>\n</ul>\n<h3 id=\"c-data-we-do-not-collect\">C. Data We Do NOT Collect</h3>\n<p>For clarity, we do <strong>not</strong> collect or process:</p>\n<ul>\n<li>Payment or credit card information (we do not process payments within the codebase).</li>\n<li>Protected Health Information (PHI) or Health data.</li>\n<li>Social Security Numbers or government-issued IDs.</li>\n</ul>\n<h2 id=\"2-lawful-basis-for-processing\">2. Lawful Basis for Processing</h2>\n<p>We process your personal information under the following lawful bases:</p>\n<ul>\n<li><strong>Contractual Necessity:</strong> To provide the Service you subscribed to, such as authenticating users, running workflows, and executing SRE tasks.</li>\n<li><strong>Legitimate Interests:</strong> To maintain the security of our platform (e.g., fraud detection, logging), improve our services (e.g., performance monitoring), and manage our customer relationships.</li>\n<li><strong>Consent:</strong> Where explicitly required, such as when you authorize specific third-party integrations (e.g., connecting Slack). You may withdraw this consent at any time by disconnecting the integration.</li>\n</ul>\n<h2 id=\"3-how-we-use-your-information\">3. How We Use Your Information</h2>\n<p>We use the data we collect strictly for the following purposes:</p>\n<ul>\n<li><strong>Service Delivery:</strong> To authenticate users, authorize access to specific tenants, and orchestrate AI-powered incident investigations.</li>\n<li><strong>Automation &amp; Orchestration:</strong> To execute workflows via our orchestration engine and interact with your integrated monitoring tools (e.g., Datadog, Grafana, Sentry) based on your commands.</li>\n<li><strong>Security &amp; Compliance:</strong> To maintain audit logs of all actions taken by users and AI agents, monitor for suspicious activity, and enforce Role-Based Access Controls (RBAC).</li>\n<li><strong>Performance Monitoring:</strong> To track workflow execution success rates and system performance (APM metrics).</li>\n<li><strong>Communication:</strong> To send system alerts, incident updates, and support communications.</li>\n</ul>\n<p><strong>AI Model Training Policy:</strong> We do <strong>not</strong> use your proprietary operational data or code snippets to train our core public AI models without your explicit consent. Your data remains isolated to your context.</p>\n<h2 id=\"4-data-sharing-and-sub-processors\">4. Data Sharing and Sub-Processors</h2>\n<p>We do not sell your data. We share data only with the following categories of third-party service providers (Sub-Processors) necessary to operate our infrastructure:</p>\n<table>\n<thead>\n<tr>\n<th>Sub-Processor</th>\n<th>Purpose</th>\n<th>Location</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td><strong>AWS (Amazon Web Services)</strong></td>\n<td>Primary cloud infrastructure (Database, Compute, Storage, AI/ML inference via Bedrock).</td>\n<td>US (East)</td>\n</tr>\n<tr>\n<td><strong>Twilio</strong></td>\n<td>SMS and voice notification delivery.</td>\n<td>US</td>\n</tr>\n</tbody>\n</table>\n<p>For a complete list of subprocessors including data processed and security requirements, see our <a href=\"https://autoheal.ai/subprocessors\">Subprocessors page</a>.</p>\n<p><strong>AI Processing:</strong> Autoheal AI uses large language models accessed via AWS Bedrock. Customer Data submitted to AI agents is processed within our AWS infrastructure and is not shared with third-party model providers. No Customer Data is used to train or fine-tune AI models.</p>\n<h3 id=\"customer-controlled-integrations\">Customer-Controlled Integrations</h3>\n<p>Our platform integrates with third-party services you use (e.g., Slack, Jira, PagerDuty, GitLab). Data is shared with these platforms only when you explicitly configure an integration and authorize the data flow. You retain control over these integrations and can revoke access at any time.</p>\n<h2 id=\"5-data-retention\">5. Data Retention</h2>\n<p>We adhere to strict retention policies to minimize data exposure:</p>\n<ul>\n<li><strong>Active Account Data:</strong> Retained for as long as your account is active to provide the Service.</li>\n<li><strong>Event Logs:</strong> Operational logs are retained for <strong>90 days</strong>, after which they are automatically cleaned up via partition management.</li>\n<li><strong>Backups:</strong> Database backups are retained for <strong>30 days</strong> for disaster recovery purposes.</li>\n<li><strong>Account Deletion:</strong> Upon account closure, customer data is effectively deleted from our active systems within <strong>30 days</strong>.</li>\n</ul>\n<h2 id=\"6-security-measures\">6. Security Measures</h2>\n<p>We implement enterprise-grade technical and organizational measures aligned with SOC 2 criteria to protect your data:</p>\n<ul>\n<li><strong>Encryption at Rest:</strong> All databases and secrets are encrypted using <strong>AES-256</strong> (e.g., AWS RDS Encryption, AWS Secrets Manager with KMS).</li>\n<li><strong>Encryption in Transit:</strong> All data transmitted between your client and our Service is encrypted via <strong>TLS 1.2+</strong>.</li>\n<li><strong>Access Control:</strong> We utilize strict multi-tenant isolation (logical separation via Tenant IDs) and Role-Based Access Control (RBAC).</li>\n<li><strong>Infrastructure Security:</strong> Our infrastructure runs in a Virtual Private Cloud (VPC) with network segmentation (private subnets), container image scanning, and DDoS protection (AWS Shield).</li>\n<li><strong>Monitoring:</strong> We have security monitoring, CloudWatch alarms, and comprehensive audit logging.</li>\n</ul>\n<h2 id=\"7-your-data-rights-choices\">7. Your Data Rights &amp; Choices</h2>\n<p>Regardless of your location, we provide the following rights regarding your data:</p>\n<ul>\n<li><strong>Right to Access:</strong> You may access your profile and organizational data via our API endpoints.</li>\n<li><strong>Right to Rectification:</strong> You may update your user profile information or assign different user roles through the platform.</li>\n<li><strong>Right to Deletion:</strong> You may request the deletion of your user account. Note that we ensure the last remaining Admin of a tenant cannot be deleted to prevent orphan accounts.</li>\n<li><strong>Data Portability:</strong> You may export your data in standard formats (JSON/CSV) via our API.</li>\n<li><strong>Choice and Opt-Out:</strong> You can control which third-party integrations are connected to your account. We do not send marketing communications by default; if we do in the future, we will provide an unsubscribe link.</li>\n</ul>\n<p>To exercise these rights, please contact us at <strong>security@autoheal.ai</strong>.</p>\n<h2 id=\"8-data-quality-and-responsibility\">8. Data Quality and Responsibility</h2>\n<p>We take reasonable steps to ensure the personal information we process is accurate, complete, and current. However, you are responsible for maintaining the accuracy of your own account information (e.g., email address, user roles) and ensuring that you have the appropriate authority to connect third-party integrations to our Service.</p>\n<h2 id=\"9-monitoring-and-enforcement\">9. Monitoring and Enforcement</h2>\n<p>We regularly verify our compliance with this Privacy Policy through internal assessments and third-party audits. If you believe we are not adhering to this policy, please contact us immediately. We will investigate and attempt to resolve any complaints regarding the use and disclosure of personal information.</p>\n<h2 id=\"10-international-data-transfers\">10. International Data Transfers</h2>\n<p>Our primary infrastructure is located in the <strong>United States</strong> (AWS us-east-1). If you are accessing our Service from outside the United States, please be aware that your information will be transferred to, stored, and processed in the U.S. By using our Service, you consent to this transfer.</p>\n<h2 id=\"11-changes-to-this-privacy-policy\">11. Changes to This Privacy Policy</h2>\n<p>We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the &quot;Last Updated&quot; date.</p>\n<h2 id=\"12-mobile-information-and-notification-data\">12. Mobile Information and Notification Data</h2>\n<p>Autoheal AI is committed to protecting your mobile privacy.</p>\n<p><strong>No Third-Party Sharing:</strong> Notwithstanding any other provision in this Privacy Policy, mobile phone numbers, push notification tokens, and opt-in data collected for the purpose of SMS, voice, or push notifications and on-call alerts will not be shared with third parties or affiliates for marketing or promotional purposes.</p>\n<p><strong>Data Usage:</strong> We use mobile and notification contact information solely to provide the services requested, such as delivering critical incident alerts, on-call notifications, and system status updates via SMS, automated phone calls, email, or push notifications.</p>\n<p><strong>Retention:</strong> We maintain records of notification opt-in and opt-out requests (including SMS and voice call consent records) for the duration required by law to demonstrate compliance with the Telephone Consumer Protection Act (TCPA) and carrier regulations.</p>\n<h2 id=\"13-contact-us\">13. Contact Us</h2>\n<p>We provide the rights described in this Privacy Policy to all users in the United States, regardless of their state of residence. For most data we process through the Service (such as your operational and incident data), we act as a <strong>service provider</strong> to our customers and handle personal information only to provide and improve the Service, in accordance with our agreements with them. We <strong>do not sell or share personal information</strong> as those terms are defined under U.S. state privacy laws (including the California Consumer Privacy Act). If you contact us about your personal information and we are processing it on behalf of a customer, we may refer your request to that customer and will support them in responding where required.</p>\n<p>If you have questions about this Privacy Policy or our security practices, please contact us:</p>\n<ul>\n<li><strong>Security &amp; Privacy Inquiries:</strong> security@autoheal.ai</li>\n<li><strong>General Support:</strong> support@autoheal.ai</li>\n<li><strong>Mailing Address:</strong> Autoheal AI, Inc., 119 South B St, Suite A, San Mateo, CA 94401</li>\n</ul>\n\n`,// Terms of Service\nTermsOfService:`\n<h1 id=\"terms-of-service\">TERMS OF SERVICE</h1>\n<p><strong>Autoheal AI, Inc.</strong></p>\n<p><em>Last Updated: 04/20/2026</em></p>\n<p>Welcome to Autoheal AI. These Terms of Service (&quot;Terms&quot;, &quot;Agreement&quot;) govern your access to and use of the Autoheal AI platform, software, applications, and services (collectively, the &quot;Service&quot;) provided by Autoheal AI, Inc., a Delaware corporation (&quot;Autoheal AI&quot;, &quot;we&quot;, &quot;us&quot;, or &quot;our&quot;). By accessing or using our Service, you agree to be bound by these Terms.</p>\n<p><strong>PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SERVICE. BY ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE SERVICE.</strong></p>\n<h2 id=\"1-definitions\">1. Definitions</h2>\n<p><strong>&quot;Account&quot;</strong> means the account created by Customer to access and use the Service.</p>\n<p><strong>&quot;Authorized User&quot;</strong> means any individual who is authorized by Customer to use the Service on Customer&#39;s behalf.</p>\n<p><strong>&quot;Customer&quot;</strong> means the entity or individual that has entered into an Order Form or subscription agreement with Autoheal AI to use the Service.</p>\n<p><strong>&quot;Customer Data&quot;</strong> means all data, information, and content that Customer or its Authorized Users upload, submit, or transmit to or through the Service.</p>\n<p><strong>&quot;Documentation&quot;</strong> means the user guides, technical documentation, and other materials provided by Autoheal AI describing the features, functionality, and use of the Service.</p>\n<p><strong>&quot;Notifications&quot;</strong> means any communication sent by Autoheal AI on behalf of Customer through the Service via SMS, email, push notification, or automated phone call (including calls using artificial or prerecorded voices) for the purpose of incident alerting, on-call notification, or status updates.</p>\n<p><strong>&quot;Order Form&quot;</strong> means the ordering document or online subscription process specifying the Service, pricing, and other terms agreed upon between Autoheal AI and Customer.</p>\n<p><strong>&quot;Service&quot;</strong> means the Autoheal AI cloud-based software-as-a-service platform, including all features, functionality, APIs, and related services made available by Autoheal AI.</p>\n<h2 id=\"2-account-registration-and-access\">2. Account Registration and Access</h2>\n<h3 id=\"2-1-account-creation\">2.1 Account Creation</h3>\n<p>To access the Service, Customer must create an Account by providing accurate, complete, and current information as requested during the registration process. Customer is responsible for maintaining the confidentiality of Account credentials and for all activities that occur under the Account.</p>\n<h3 id=\"2-2-authorized-users\">2.2 Authorized Users</h3>\n<p>Customer may authorize individuals to access and use the Service on Customer&#39;s behalf as Authorized Users. Customer is responsible for ensuring that all Authorized Users comply with these Terms. Customer shall promptly notify Autoheal AI of any unauthorized use of the Account or any other breach of security.</p>\n<h3 id=\"2-3-access-credentials\">2.3 Access Credentials</h3>\n<p>Customer shall ensure that all access credentials (including passwords, API keys, and authentication tokens) are kept confidential and are not shared with unauthorized parties. Customer shall implement reasonable security measures to protect access credentials and shall immediately notify Autoheal AI if Customer believes that any credentials have been compromised.</p>\n<h2 id=\"3-use-of-the-service\">3. Use of the Service</h2>\n<h3 id=\"3-1-license-grant\">3.1 License Grant</h3>\n<p>Subject to Customer&#39;s compliance with these Terms and payment of applicable fees, Autoheal AI grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the applicable subscription term solely for Customer&#39;s internal business purposes in accordance with the Documentation.</p>\n<h3 id=\"3-2-restrictions\">3.2 Restrictions</h3>\n<p>Customer shall not, and shall not permit any third party to:</p>\n<ul>\n<li>(a) Copy, modify, or create derivative works of the Service or Documentation;</li>\n<li>(b) Reverse engineer, disassemble, decompile, or otherwise attempt to derive the source code or underlying algorithms of the Service;</li>\n<li>(c) Rent, lease, sell, sublicense, or otherwise transfer rights to the Service;</li>\n<li>(d) Remove or alter any proprietary notices, labels, or marks on the Service;</li>\n<li>(e) Use the Service to develop a competing product or service;</li>\n<li>(f) Access the Service for purposes of monitoring availability, performance, or functionality for competitive purposes;</li>\n<li>(g) Use the Service in violation of any applicable law, regulation, or third-party rights.</li>\n</ul>\n<h2 id=\"4-acceptable-use-policy\">4. Acceptable Use Policy</h2>\n<h3 id=\"4-1-prohibited-conduct\">4.1 Prohibited Conduct</h3>\n<p>Customer agrees not to use the Service to:</p>\n<ul>\n<li>(a) Upload, transmit, or store any content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable;</li>\n<li>(b) Violate any applicable local, state, national, or international law or regulation;</li>\n<li>(c) Infringe upon the intellectual property rights of any third party;</li>\n<li>(d) Transmit any viruses, malware, or other malicious code;</li>\n<li>(e) Attempt to gain unauthorized access to any systems, networks, or data;</li>\n<li>(f) Interfere with or disrupt the integrity or performance of the Service;</li>\n<li>(g) Engage in any activity that could damage, disable, or impair the Service or interfere with other users&#39; access to the Service.</li>\n</ul>\n<h3 id=\"4-2-compliance\">4.2 Compliance</h3>\n<p>Customer is responsible for ensuring that its use of the Service complies with all applicable laws and regulations, including but not limited to data protection, privacy, and export control laws.</p>\n<h2 id=\"5-api-usage\">5. API Usage</h2>\n<h3 id=\"5-1-api-access\">5.1 API Access</h3>\n<p>Autoheal AI may provide Customer with access to application programming interfaces (&quot;APIs&quot;) to enable integration with Customer&#39;s systems. Use of the APIs is subject to these Terms and any additional API documentation provided by Autoheal AI.</p>\n<h3 id=\"5-2-api-rate-limits\">5.2 API Rate Limits</h3>\n<p>Autoheal AI may impose reasonable rate limits on API usage to ensure fair access and maintain Service performance. Customer agrees to comply with any rate limits specified in the Documentation or communicated by Autoheal AI. Autoheal AI reserves the right to throttle or suspend API access if Customer exceeds applicable rate limits.</p>\n<h3 id=\"5-3-api-keys-and-authentication\">5.3 API Keys and Authentication</h3>\n<p>Customer shall keep all API keys, tokens, and authentication credentials confidential and shall not share them with unauthorized parties. Customer is responsible for all API calls made using Customer&#39;s credentials. Customer shall immediately notify Autoheal AI if Customer suspects any unauthorized use of API credentials.</p>\n<h3 id=\"5-4-api-changes\">5.4 API Changes</h3>\n<p>Autoheal AI may modify, update, or discontinue APIs at any time. Autoheal AI will use commercially reasonable efforts to provide advance notice of material changes to APIs. Customer is responsible for updating its integrations to accommodate API changes.</p>\n<h2 id=\"6-customer-data\">6. Customer Data</h2>\n<h3 id=\"6-1-ownership\">6.1 Ownership</h3>\n<p>As between Autoheal AI and Customer, Customer retains all right, title, and interest in and to Customer Data. Autoheal AI does not claim any ownership rights in Customer Data.</p>\n<h3 id=\"6-2-license-to-customer-data\">6.2 License to Customer Data</h3>\n<p>Customer grants Autoheal AI a limited, non-exclusive license to access, use, process, and transmit Customer Data solely as necessary to provide, maintain, and improve the Service, and as otherwise permitted by these Terms.</p>\n<h3 id=\"6-3-data-security\">6.3 Data Security</h3>\n<p>Autoheal AI implements and maintains appropriate technical and organizational security measures designed to protect Customer Data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments. Autoheal AI&#39;s security practices are further described in our Security Policy, available upon request.</p>\n<h3 id=\"6-4-data-backup\">6.4 Data Backup</h3>\n<p>Autoheal AI performs regular backups of Customer Data as part of its standard operating procedures. However, Customer is responsible for maintaining its own backup copies of Customer Data. Autoheal AI shall not be liable for any loss of Customer Data except to the extent caused by Autoheal AI&#39;s gross negligence or willful misconduct.</p>\n<h3 id=\"6-5-data-portability\">6.5 Data Portability</h3>\n<p>Upon written request and subject to payment of any applicable fees, Autoheal AI will provide Customer with a copy of Customer Data in a commonly used electronic format within thirty (30) days of such request.</p>\n<h2 id=\"7-fees-and-payment\">7. Fees and Payment</h2>\n<h3 id=\"7-1-fees\">7.1 Fees</h3>\n<p>Customer agrees to pay all fees specified in the applicable Order Form. Fees are quoted and payable in United States Dollars unless otherwise specified. All fees are non-refundable except as expressly set forth in these Terms or the applicable Order Form.</p>\n<h3 id=\"7-2-payment-terms\">7.2 Payment Terms</h3>\n<p>Unless otherwise specified in the Order Form, invoices are due and payable within thirty (30) days of the invoice date. Late payments shall accrue interest at the rate of one and one-half percent (1.5%) per month or the maximum rate permitted by law, whichever is less.</p>\n<h3 id=\"7-3-taxes\">7.3 Taxes</h3>\n<p>All fees are exclusive of taxes. Customer is responsible for paying all applicable taxes, including sales, use, value-added, and withholding taxes, except for taxes based on Autoheal AI&#39;s net income.</p>\n<h2 id=\"8-confidentiality\">8. Confidentiality</h2>\n<h3 id=\"8-1-confidential-information\">8.1 Confidential Information</h3>\n<p>&quot;Confidential Information&quot; means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information includes, but is not limited to, Customer Data, business plans, technical data, product plans, and financial information.</p>\n<h3 id=\"8-2-protection-of-confidential-information\">8.2 Protection of Confidential Information</h3>\n<p>Each party agrees to: (a) maintain the confidentiality of the other party&#39;s Confidential Information using at least the same degree of care it uses to protect its own confidential information, but no less than reasonable care; (b) not disclose Confidential Information to any third party except as permitted by these Terms; and (c) use Confidential Information only for the purposes of exercising rights and performing obligations under these Terms.</p>\n<h3 id=\"8-3-exceptions\">8.3 Exceptions</h3>\n<p>Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was rightfully in the receiving party&#39;s possession prior to disclosure; (c) is rightfully obtained by the receiving party from a third party without restriction; or (d) is independently developed by the receiving party without use of or reference to the disclosing party&#39;s Confidential Information.</p>\n<h2 id=\"9-intellectual-property\">9. Intellectual Property</h2>\n<h3 id=\"9-1-autoheal-ai-property\">9.1 Autoheal AI Property</h3>\n<p>Autoheal AI and its licensors retain all right, title, and interest in and to the Service, including all software, technology, Documentation, and any modifications, enhancements, or derivative works thereof. Except for the limited license granted herein, no other rights in the Service are granted to Customer.</p>\n<h3 id=\"9-2-feedback\">9.2 Feedback</h3>\n<p>If Customer provides Autoheal AI with any suggestions, ideas, enhancement requests, or other feedback regarding the Service (&quot;Feedback&quot;), Autoheal AI may freely use and incorporate such Feedback into the Service without any obligation to Customer.</p>\n<h2 id=\"10-service-availability\">10. Service Availability</h2>\n<h3 id=\"10-1-availability-commitment\">10.1 Availability Commitment</h3>\n<p>Autoheal AI shall use commercially reasonable efforts to make the Service available in accordance with the service level commitment specified in the applicable Order Form or Service Level Agreement (&quot;SLA&quot;). If no SLA is specified, Autoheal AI shall use commercially reasonable efforts to maintain Service availability.</p>\n<h3 id=\"10-2-scheduled-maintenance\">10.2 Scheduled Maintenance</h3>\n<p>Autoheal AI may perform scheduled maintenance on the Service from time to time. Autoheal AI will use commercially reasonable efforts to provide advance notice of scheduled maintenance that may affect Service availability. Scheduled maintenance windows will not count against any uptime commitments in the applicable SLA.</p>\n<h3 id=\"10-3-emergency-maintenance\">10.3 Emergency Maintenance</h3>\n<p>Autoheal AI reserves the right to perform emergency maintenance at any time without prior notice to address critical security vulnerabilities, system failures, or other urgent issues that pose a risk to the Service or Customer Data.</p>\n<h2 id=\"11-term-and-termination\">11. Term and Termination</h2>\n<h3 id=\"11-1-term\">11.1 Term</h3>\n<p>These Terms are effective as of the date Customer first accepts them and shall continue until the expiration or termination of all Order Forms, unless earlier terminated in accordance with this Section 11.</p>\n<h3 id=\"11-2-termination-for-convenience\">11.2 Termination for Convenience</h3>\n<p>Either party may terminate an Order Form in accordance with the termination provisions specified therein. Unless otherwise specified in the Order Form, either party may terminate an Order Form by providing written notice to the other party at least thirty (30) days prior to the end of the then-current subscription term.</p>\n<h3 id=\"11-3-termination-for-cause\">11.3 Termination for Cause</h3>\n<p>Either party may terminate these Terms and any Order Form immediately upon written notice if the other party: (a) materially breaches these Terms and fails to cure such breach within thirty (30) days after receiving written notice; or (b) becomes the subject of a bankruptcy, insolvency, or similar proceeding.</p>\n<h3 id=\"11-4-effect-of-termination\">11.4 Effect of Termination</h3>\n<p>Upon termination or expiration of these Terms: (a) Customer&#39;s right to access and use the Service shall immediately cease; (b) Autoheal AI shall make Customer Data available for export for a period of thirty (30) days following termination, after which Autoheal AI may delete Customer Data; (c) each party shall return or destroy the other party&#39;s Confidential Information; and (d) Customer shall pay all fees due and owing through the effective date of termination.</p>\n<h3 id=\"11-5-survival\">11.5 Survival</h3>\n<p>The following Sections shall survive termination or expiration of these Terms: Definitions, Customer Data (with respect to ownership), Fees and Payment, Confidentiality, Intellectual Property, Warranties and Disclaimers, Notifications and Messaging, Limitation of Liability, Indemnification, and General Provisions.</p>\n<h2 id=\"12-warranties-and-disclaimers\">12. Warranties and Disclaimers</h2>\n<h3 id=\"12-1-autoheal-ai-warranties\">12.1 Autoheal AI Warranties</h3>\n<p>Autoheal AI warrants that: (a) the Service will perform materially in accordance with the Documentation; (b) Autoheal AI will not materially decrease the overall functionality of the Service during the subscription term; and (c) Autoheal AI has implemented and will maintain appropriate technical and organizational measures to protect Customer Data.</p>\n<h3 id=\"12-2-customer-warranties\">12.2 Customer Warranties</h3>\n<p>Customer warrants that: (a) Customer has the legal right and authority to enter into these Terms; (b) Customer has all necessary rights to grant the licenses to Customer Data described herein; and (c) Customer&#39;s use of the Service will comply with all applicable laws and regulations.</p>\n<h3 id=\"12-3-disclaimer\">12.3 Disclaimer</h3>\n<p>EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION 12, THE SERVICE IS PROVIDED &quot;AS IS&quot; AND AUTOHEAL AI MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AUTOHEAL AI DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.</p>\n<h2 id=\"13-notifications-and-messaging\">13. Notifications and Messaging</h2>\n<h3 id=\"13-1-scope-of-notifications\">13.1 Scope of Notifications</h3>\n<p>As part of the Service, Autoheal AI may send Notifications to Authorized Users on Customer&#39;s behalf. This Section 13 governs all Notifications sent through the Service, regardless of the delivery channel or technology used.</p>\n<h3 id=\"13-2-customer-warranty-of-consent\">13.2 Customer Warranty of Consent</h3>\n<p>Customer represents and warrants that, before providing any Authorized User&#39;s contact information (including telephone numbers and email addresses) to Autoheal AI through the Service, Customer has obtained all consents required under applicable law — including prior express consent under the Telephone Consumer Protection Act, 47 U.S.C. \\xa7 227 (&quot;TCPA&quot;), and any analogous state or international laws — for Autoheal AI to send Notifications to such Authorized Users. Without limiting the foregoing, Customer warrants that each Authorized User whose telephone number is entered into the Service has consented to receive automated phone calls and text messages, including calls made using artificial or prerecorded voices and automatic telephone dialing systems, at the telephone number(s) provided. Customer shall maintain records of such consents and shall make them available to Autoheal AI upon reasonable request.</p>\n<h3 id=\"13-3-incorporation-of-sms-terms\">13.3 Incorporation of SMS Terms</h3>\n<p>Customer&#39;s and Authorized Users&#39; use of SMS-based Notifications is additionally subject to our <a href=\"https://autoheal.ai/sms-terms\">SMS Terms and Conditions</a>, which are hereby incorporated into these Terms. In the event of a conflict between the SMS Terms and Conditions and this Section 13, this Section 13 shall control.</p>\n<h3 id=\"13-4-tcpa-and-privacy-indemnification\">13.4 TCPA and Privacy Indemnification</h3>\n<p>Customer shall defend, indemnify, and hold harmless Autoheal AI and its officers, directors, employees, and agents from and against any third-party claims, demands, actions, damages, losses, liabilities, and expenses (including reasonable attorneys&#39; fees) arising out of or relating to: (a) any Notification sent to a telephone number or contact provided by Customer or its Authorized Users through the Service; (b) any allegation that Notifications sent at Customer&#39;s direction violated the TCPA, CAN-SPAM Act, or any other applicable federal, state, or international telecommunications, marketing, or privacy law or regulation; or (c) Customer&#39;s failure to obtain or maintain the consents required under Section 13.2. This indemnification obligation is in addition to, and not in limitation of, Customer&#39;s indemnification obligations under Section 15.2.</p>\n<h3 id=\"13-5-limitation-of-liability-for-notification-delivery\">13.5 Limitation of Liability for Notification Delivery</h3>\n<p>AUTOHEAL AI RELIES ON THIRD-PARTY SERVICE PROVIDERS (INCLUDING TELECOMMUNICATIONS CARRIERS, EMAIL SERVICE PROVIDERS, AND PUSH NOTIFICATION PLATFORMS) TO DELIVER NOTIFICATIONS. AUTOHEAL AI DOES NOT GUARANTEE THE DELIVERY, TIMING, OR ACCURACY OF ANY NOTIFICATION. AUTOHEAL AI SHALL NOT BE LIABLE FOR ANY DAMAGES, MISSED SERVICE LEVELS, OR OTHER LOSSES RESULTING FROM DELAYED, UNDELIVERED, OR MISDIRECTED NOTIFICATIONS, REGARDLESS OF THE DELIVERY CHANNEL.</p>\n<h2 id=\"14-limitation-of-liability\">14. Limitation of Liability</h2>\n<h3 id=\"14-1-exclusion-of-consequential-damages\">14.1 Exclusion of Consequential Damages</h3>\n<p>IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER A PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.</p>\n<h3 id=\"14-2-cap-on-liability\">14.2 Cap on Liability</h3>\n<p>EXCEPT FOR A PARTY&#39;S INDEMNIFICATION OBLIGATIONS, BREACH OF CONFIDENTIALITY, OR CUSTOMER&#39;S PAYMENT OBLIGATIONS, EACH PARTY&#39;S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY CUSTOMER TO AUTOHEAL AI DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.</p>\n<h2 id=\"15-indemnification\">15. Indemnification</h2>\n<h3 id=\"15-1-autoheal-ai-indemnification\">15.1 Autoheal AI Indemnification</h3>\n<p>Autoheal AI shall defend, indemnify, and hold harmless Customer from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys&#39; fees) arising from allegations that the Service infringes any third-party intellectual property rights, provided that Customer promptly notifies Autoheal AI of the claim, cooperates in the defense, and allows Autoheal AI to control the defense and settlement.</p>\n<h3 id=\"15-2-customer-indemnification\">15.2 Customer Indemnification</h3>\n<p>Customer shall defend, indemnify, and hold harmless Autoheal AI from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys&#39; fees) arising from: (a) Customer Data; (b) Customer&#39;s violation of these Terms; (c) Customer&#39;s violation of any applicable law or regulation; or (d) claims related to Notifications, as further described in Section 13.4.</p>\n<h2 id=\"16-general-provisions\">16. General Provisions</h2>\n<h3 id=\"16-1-governing-law\">16.1 Governing Law</h3>\n<p>These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Wilmington, Delaware, and each party consents to the jurisdiction of such courts.</p>\n<h3 id=\"16-2-notices\">16.2 Notices</h3>\n<p>All notices required or permitted under these Terms shall be in writing and shall be deemed given when: (a) delivered personally; (b) sent by confirmed email; or (c) sent by certified or registered mail, return receipt requested. Notices to Autoheal AI shall be sent to support@autoheal.ai or Autoheal AI, Inc., with a copy to the address specified in the Order Form. Notices to Customer shall be sent to the email address associated with Customer&#39;s Account.</p>\n<h3 id=\"16-3-assignment\">16.3 Assignment</h3>\n<p>Neither party may assign these Terms without the prior written consent of the other party, except that either party may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of its assets. Any attempted assignment in violation of this Section shall be void.</p>\n<h3 id=\"16-4-waiver\">16.4 Waiver</h3>\n<p>No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right. Any waiver must be in writing and signed by the waiving party.</p>\n<h3 id=\"16-5-severability\">16.5 Severability</h3>\n<p>If any provision of these Terms is held to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.</p>\n<h3 id=\"16-6-entire-agreement\">16.6 Entire Agreement</h3>\n<p>These Terms, together with any Order Forms and any documents incorporated by reference, constitute the entire agreement between the parties regarding the subject matter hereof and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning the subject matter.</p>\n<h3 id=\"16-7-amendments\">16.7 Amendments</h3>\n<p>Autoheal AI reserves the right to modify these Terms at any time by posting updated Terms on the Autoheal AI website at <a href=\"https://autoheal.ai\">https://autoheal.ai</a>. Material changes will be communicated to Customer via email or through the Service. Continued use of the Service after such modifications constitutes acceptance of the updated Terms.</p>\n<h3 id=\"16-8-force-majeure\">16.8 Force Majeure</h3>\n<p>Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.</p>\n<h3 id=\"16-9-independent-contractors\">16.9 Independent Contractors</h3>\n<p>The parties are independent contractors. Nothing in these Terms shall be construed to create a partnership, joint venture, agency, or employment relationship between the parties.</p>\n<h2 id=\"17-contact-information\">17. Contact Information</h2>\n<p>If you have any questions about these Terms of Service, please contact us at:</p>\n<p><strong>Autoheal AI, Inc.</strong></p>\n<p>Email: support@autoheal.ai</p>\n<p>Website: <a href=\"https://autoheal.ai\">https://autoheal.ai</a></p>\n<hr>\n<p><strong>BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.</strong></p>\n\n    `,// Subprocessors\nSubprocessors:`\n<h1 id=\"list-of-subprocessors\">List of Subprocessors</h1>\n<p><strong>Autoheal AI, Inc.</strong></p>\n<p><em>Last Updated: 04/20/2026</em></p>\n<h2 id=\"1-introduction\">1. Introduction</h2>\n<p>Autoheal AI, Inc. (&quot;Autoheal AI&quot;, &quot;we&quot;, &quot;us&quot;) uses certain third-party service providers (&quot;Subprocessors&quot;) to assist in providing our services. These Subprocessors may process Customer Data on our behalf in accordance with our Data Processing Agreement and applicable data protection laws.</p>\n<p>This document provides a list of Subprocessors that Autoheal AI engages to process Customer Data. We maintain this list to provide transparency to our customers and to comply with contractual and regulatory requirements, including SOC 2 and GDPR.</p>\n<h2 id=\"2-definitions\">2. Definitions</h2>\n<p><strong>&quot;Subprocessor&quot;</strong> means any third party engaged by Autoheal AI to process Customer Data on behalf of the Customer.</p>\n<p><strong>&quot;Customer Data&quot;</strong> means any data, content, or information submitted to the Autoheal AI platform by or on behalf of a Customer.</p>\n<p><strong>&quot;Processing&quot;</strong> means any operation performed on Customer Data, including collection, storage, retrieval, use, transmission, or deletion.</p>\n<h2 id=\"3-infrastructure-subprocessors\">3. Infrastructure Subprocessors</h2>\n<p>These Subprocessors provide core infrastructure services for hosting and operating the Autoheal AI platform:</p>\n<table>\n<thead>\n<tr>\n<th>Subprocessor</th>\n<th>Purpose</th>\n<th>Data Processed</th>\n<th>Location</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td><strong>Amazon Web Services, Inc. (AWS)</strong></td>\n<td>Cloud infrastructure hosting, compute, storage, database services, email delivery (SES), AI/ML inference (Bedrock)</td>\n<td>All Customer Data stored and processed on the Autoheal AI platform, including data submitted to AI agents</td>\n<td>United States</td>\n</tr>\n<tr>\n<td><strong>GitHub, Inc.</strong></td>\n<td>Source code repository, version control, CI/CD pipelines</td>\n<td>Application source code, infrastructure configurations (no Customer Data)</td>\n<td>United States</td>\n</tr>\n</tbody>\n</table>\n<h2 id=\"4-ai-and-machine-learning\">4. AI and Machine Learning</h2>\n<p>Autoheal AI uses large language models (LLMs) to power its AI agents for incident investigation and analysis. All AI/ML inference is performed via <strong>Amazon Web Services Bedrock</strong> within our existing AWS infrastructure. Customer Data submitted to AI agents does not leave the AWS environment and is not shared with any third-party model provider. No Customer Data is used to train or fine-tune AI models.</p>\n<h2 id=\"5-security-compliance-subprocessors\">5. Security/Compliance Subprocessors</h2>\n<p>These Subprocessors provide security monitoring, compliance, and endpoint protection services:</p>\n<table>\n<thead>\n<tr>\n<th>Subprocessor</th>\n<th>Purpose</th>\n<th>Data Processed</th>\n<th>Location</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td><strong>Drata, Inc.</strong></td>\n<td>Compliance automation, security monitoring, policy management</td>\n<td>Security configurations, compliance evidence, employee training records</td>\n<td>United States</td>\n</tr>\n</tbody>\n</table>\n<h2 id=\"6-communication-collaboration-subprocessors\">6. Communication &amp; Collaboration Subprocessors</h2>\n<p>These Subprocessors provide communication and collaboration services:</p>\n<table>\n<thead>\n<tr>\n<th>Subprocessor</th>\n<th>Purpose</th>\n<th>Data Processed</th>\n<th>Location</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td><strong>Google LLC (Google Workspace)</strong></td>\n<td>Employee email, calendar, identity provider (SSO), document collaboration</td>\n<td>Employee communications, internal documents, authentication data</td>\n<td>United States</td>\n</tr>\n<tr>\n<td><strong>Slack Technologies, LLC</strong></td>\n<td>Internal team communication, customer support channels</td>\n<td>Support communications, internal discussions related to customer accounts</td>\n<td>United States</td>\n</tr>\n<tr>\n<td><strong>Twilio, Inc.</strong></td>\n<td>SMS and voice notification delivery</td>\n<td>Phone numbers and notification content for incident alerting</td>\n<td>United States</td>\n</tr>\n</tbody>\n</table>\n<h2 id=\"7-corporate-services-subprocessors\">7. Corporate Services Subprocessors</h2>\n<p>These Subprocessors provide corporate services and do not process Customer Data:</p>\n<table>\n<thead>\n<tr>\n<th>Subprocessor</th>\n<th>Purpose</th>\n<th>Data Processed</th>\n<th>Location</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td><strong>Rippling, Inc.</strong></td>\n<td>Human resources, payroll, benefits administration</td>\n<td>Employee personal data only (no Customer Data)</td>\n<td>United States</td>\n</tr>\n</tbody>\n</table>\n<h2 id=\"8-updates-to-this-list\">8. Updates to This List</h2>\n<p>Autoheal AI may update this list of Subprocessors from time to time. We will provide customers with notice of any new Subprocessors in accordance with our Data Processing Agreement. Customers may subscribe to updates by contacting support@autoheal.ai.</p>\n<p>If a Customer objects to a new Subprocessor, the Customer may notify Autoheal AI in writing within thirty (30) days of receiving notice. Autoheal AI will work with the Customer to address any reasonable concerns.</p>\n<p>A copy of our Data Processing Agreement (DPA) is available upon request. To request a DPA or subscribe to Subprocessor change notifications, contact security@autoheal.ai.</p>\n<h2 id=\"9-security-measures\">9. Security Measures</h2>\n<p>Autoheal AI requires all Subprocessors to maintain appropriate technical and organizational security measures to protect Customer Data. Before engaging any Subprocessor, Autoheal AI conducts a security assessment in accordance with our Vendor Management Policy. Key requirements include:</p>\n<ul>\n<li>SOC 2 Type II certification or equivalent security attestation</li>\n<li>Data encryption in transit and at rest</li>\n<li>Access controls and authentication requirements</li>\n<li>Incident response and breach notification procedures</li>\n<li>Data Processing Agreement or equivalent contractual protections</li>\n</ul>\n<h2 id=\"10-contact-information\">10. Contact Information</h2>\n<p>For questions about this Subprocessors list or to request additional information about our data processing practices, please contact:</p>\n<p><strong>Autoheal AI, Inc.</strong></p>\n<p>Email: support@autoheal.ai</p>\n<p>Website: <a href=\"https://autoheal.ai\">https://autoheal.ai</a></p>\n`,SmsTerms:`\n<h1 id=\"autoheal-ai-sms-terms-and-conditions\">Autoheal AI SMS Terms and Conditions</h1>\n<p><strong>Last Updated:</strong> 04/20/2026</p>\n<h2 id=\"program-description\">Program Description</h2>\n<p>Autoheal AI provides an automated on-call and incident management platform. By opting into our SMS service, you will receive critical system alerts, incident notifications, and status updates related to your monitored infrastructure.</p>\n<h2 id=\"frequency\">Frequency</h2>\n<p>Message frequency varies based on user settings and the number of system incidents detected.</p>\n<h2 id=\"support-help\">Support &amp; Help</h2>\n<p>For help or support, reply HELP to any message you receive from us, or contact our support team at support@autoheal.ai.</p>\n<h2 id=\"opt-out\">Opt-Out</h2>\n<p>You can cancel the SMS service at any time. Just reply STOP to any message. After you send the SMS message &quot;STOP&quot; to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. To re-join, simply sign up again through your Autoheal AI user profile.</p>\n<h2 id=\"cost\">Cost</h2>\n<p>Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.</p>\n<h2 id=\"carrier-liability\">Carrier Liability</h2>\n<p>Carriers are not liable for delayed or undelivered messages.</p>\n<h2 id=\"privacy\">Privacy</h2>\n<p>Your mobile data is protected. Use of your information is governed by our <a href=\"https://autoheal.ai/privacy-policy\">Privacy Policy</a>. Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. 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