This Privacy Policy explains how Meliora Songs collects, uses, stores, and protects information when you visit meliorasongs.com, place an order, complete our customer intake form, contact us, or use our services.
\nBy using our website or purchasing from Meliora Songs, you agree to this Privacy Policy.
\nWe may collect the following information:
\nMeliora Songs creates personalized songs from customer-provided stories and memories. The details you submit may be personal or emotional. We use this information only to create, revise, deliver, and support your order.
\nPlease do not submit information you do not want used for song creation. Please do not submit highly sensitive personal data unless it is necessary for your song.
\nWe use your information to:
\nWe may use trusted third-party tools to operate the business, including:
\nThese providers may process information according to their own policies and security practices.
\nPayments are processed through Razorpay or another payment processor shown at checkout. Meliora Songs does not ask customers to share card numbers, banking passwords, OTPs, or UPI PINs with us. Payment details are handled by the payment processor.
\nYour submitted details may be used to create lyrics, prompts, drafts, and final songs using AI-assisted music generation and production tools. We aim to use only the information necessary to create your personalized song.
\nWe do not sell customer stories or personal information.
\nWe may share information only when necessary:
\nWe will ask for permission before using parts of a song, story, testimonial, screenshot, or customer video for marketing. If you choose "No" in the intake form, we will not intentionally use your song as a public sample.
\nCustomer information and song files may be stored in Google Workspace, Google Drive, Google Sheets, Tally, and related tools. We take reasonable steps to keep information organized and limit access.
\nWe may retain customer order data, communication records, and song files for business, support, accounting, and legal purposes. You may contact us to request deletion where legally and operationally possible.
\nYou may contact us to:
\nWe take reasonable precautions to protect customer information. However, no online transmission or storage method is 100% secure.
\nOur services are intended for adults purchasing gifts. Customers should not submit personal information about children unless they have the right to do so.
\nWe may update this Privacy Policy from time to time. The latest version will be posted on this page.
\nFor privacy questions, contact:
hello@meliorasongs.com
These Terms & Conditions govern your use of meliorasongs.com and your purchase of personalized songs from Meliora Songs.
\nBy placing an order, you agree to these Terms.
\nMeliora Songs creates personalized digital songs based on customer-submitted memories, stories, relationships, song preferences, and emotional direction.
\nSongs are digital products delivered online.
\nThe order process is:
\nProduction timelines begin only after both payment and complete song details are received.
\nCustomers are responsible for:
\nMeliora Songs is not responsible for delays caused by incomplete, unclear, incorrect, or late customer information.
\nPersonalized Song:
₹1,499
Delivery in 3-5 days after complete details are received.
Priority Personalized Song:
₹2,499
Delivery in 48 hours after complete details are received.
Prices may change at any time, but confirmed paid orders will follow the price paid at checkout.
\nSongs are delivered digitally by email, Google Drive link, WhatsApp, or another suitable online method.
\nDelivery timelines are estimates and may be affected by incomplete details, customer response delays, technical issues, or unusual production complexity.
\nEach package includes one minor revision.
\nMinor revisions may include:
\nMinor revisions do not include:
\nRevision requests must be submitted within 7 days of delivery.
\nEach song is custom-created for the customer's submitted details. Because of this, the product is not a standard downloadable item and cannot be returned like a physical product.
\nCustomers receive the delivered song for personal gifting and personal use.
\nUnless separately agreed in writing, customers may not:
\nMeliora Songs may retain internal production materials, drafts, prompts, and operational records.
\nBy submitting stories, names, memories, messages, or other materials, you confirm that you have the right to provide them and that they do not violate another person's rights, privacy, or applicable law.
\nMeliora Songs may refuse orders containing abusive, hateful, illegal, explicit, defamatory, or harmful content.
\nMeliora Songs may use AI-assisted tools as part of the lyric, prompt, music, and production workflow. We review outputs for suitability, but AI-generated music may have natural limitations.
\nRefunds are governed by the Refund Policy available on the website.
\nMeliora Songs is not liable for indirect, incidental, emotional, reputational, or consequential damages arising from the use or delivery of a song.
\nOur maximum liability for any order is limited to the amount paid for that order.
\nMeliora Songs uses third-party tools for payments, forms, storage, website hosting, communication, and song production. We are not responsible for temporary downtime, delays, or issues caused by third-party platforms.
\nWe may update these Terms from time to time. The latest version will be posted on this page.
\nFor questions, contact:
hello@meliorasongs.com
Meliora Songs creates custom digital songs based on each customer's memories, stories, relationship details, preferences, and emotional direction. Because every song is personalized and production work begins specifically for the customer, our refund policy is limited.
\nRefunds are not available once production has started.
\nProduction may include reviewing your intake form, creating lyrics, preparing prompts, generating song drafts, editing, reviewing, or preparing delivery.
\nRefund requests may be considered within 24 hours of payment only if production has not started.
\nTo request a refund, email:
hello@meliorasongs.com
Include:
\nIf the customer does not complete the intake form or does not provide required details, Meliora Songs may pause production. This does not automatically qualify the order for a refund.
\nEach package includes one minor revision. If the delivered song needs small corrections, we will use the included revision wherever possible.
\nRefunds are not available for:
\nIf there is a failed, duplicate, or accidental payment issue, contact us with the payment reference. Such cases will be reviewed separately based on payment records.
\nRefund questions:
hello@meliorasongs.com