{
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  "sourcesContent": ["import{jsx as e,jsxs as t}from\"react/jsx-runtime\";import{Link as a}from\"framer\";import{motion as n}from\"framer-motion\";import*as i from\"react\";export const richText=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"p\",{children:\"The significance of the duties that property managers perform for their clients, both residential and non-residential, property owners and occupiers, have come under the microscope much more in recent years as regulations have multiplied in number and extent.\"}),/*#__PURE__*/e(\"p\",{children:\"A couple of cases in NSW and Vic can illustrate this, with similar decisions likely to happen in other states:\"}),/*#__PURE__*/t(\"p\",{children:[\"In \",/*#__PURE__*/e(\"strong\",{children:\"Yeung v Santosa Realty Co. Pty Ltd\"}),\" (2020), a residential tenant slipped on some stairs and broke her ankle. The stairs were worn, slippery and unlit and the tenant plaintiff brought proceedings for negligence against the owner (Yeung) and the agent, Santosa. At the original trial, the judge found that both defendants had breached their duty of care and were liable to pay \",/*#__PURE__*/e(\"strong\",{children:\"damages of $433,899.80\"}),\" (two-thirds to the owner and one-third to the agent).\"]}),/*#__PURE__*/t(\"p\",{children:[\"The owner appealed, asserting that it was the failure of the agent\u2019s property manager to inspect the stairs, assess the defects and report back to him, that led to the plaintiff\u2019s injuries. He also claimed that he had delegated the performance of his duty of care to the agent and therefore he should be indemnified with respect to his liability to the plaintiff. Ultimately, the Court of Appeal agreed and\",/*#__PURE__*/e(\"strong\",{children:\" the agency was liable for the entire amount of the damages\"}),\".\"]}),/*#__PURE__*/t(\"p\",{children:[\"The second case is \",/*#__PURE__*/e(\"strong\",{children:\"Than v Galletta & Ors\"}),\" (2019), an amazingly similar case to the previous one, except in this one the tenant\u2019s foot was broken, and the only issue was with the lighting above the steps. The tenant sued the owner and the agent.\"]}),/*#__PURE__*/t(\"p\",{children:[\"There was a history of the lighting over the steps not working and the managing agent had been advised on at least two occasions previously \u2013 the last one was only 23 days prior to the incident.\",/*#__PURE__*/e(\"br\",{}),\"Two very important findings arose in this case: Although the agent and their electrician gave evidence that the report 23 days earlier had been actioned, the court was not persuaded as there was no corroborating evidence, including no documentation from the electrician, and that the owner had not been notified. In relation to an indemnity clause, whereby an agent might seek indemnity from an owner should any liability arise, the Court relied on a prior decision in holding that the agent\u2019s negligent conduct constituted a failure to perform its duties, thereby rendering the indemnity clause inapplicable. As a result, the agent was liable for damages of $75,000.\"]}),/*#__PURE__*/t(\"p\",{children:[\"What these cases emphasise is that an agency\u2019s liability for an incident at a managed property is determined not only by whether the agent had acted in accordance with its duty of care, but also whether the agent can demonstrate that from its records. Accordingly, it was not good enough for the agent and the electrician to attest to the job being underway (which, possibly, may not have been the case); the problem was no supporting evidence from the records.\",/*#__PURE__*/e(\"br\",{}),\"Using FMClarity\u2019s platform can put your mind at rest with these kinds of incidents as the contractors are automatically requested by the system to upload service reports to the work order, providing crucial evidence of work completed without you needing to chase it up.\"]}),/*#__PURE__*/t(\"p\",{children:[\"In addition, using our Preventative Maintenance module, all areas of \",/*#__PURE__*/e(\"strong\",{children:\"Essential Safety Measures \"}),\"requiring regular inspection are automatically issued to contractors at user-defined intervals.\"]}),/*#__PURE__*/t(\"ul\",{style:{\"--framer-font-size\":\"20px\",\"--framer-text-color\":\"rgb(61, 61, 78)\",\"--framer-text-transform\":\"none\"},children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"20px\"},children:/*#__PURE__*/t(\"p\",{children:[\"If an inspection event is imminent, that event is shown in your portfolio as \",/*#__PURE__*/e(\"strong\",{children:\"due\"}),\" (orange).\"]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"20px\"},children:/*#__PURE__*/t(\"p\",{children:[\"If the event is missed it is shown in your portfolio as \",/*#__PURE__*/e(\"strong\",{children:\"non-compliant\"}),\" (red) and appropriate messages are generated.\"]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"20px\"},children:/*#__PURE__*/t(\"p\",{children:[\"Once the inspection has been completed, the system will show the portfolio as \",/*#__PURE__*/e(\"strong\",{children:\"compliant\"}),\" again (green).\"]})})]}),/*#__PURE__*/e(\"p\",{children:\"In the legal cases above, this evidence could be easily presented to demonstrate that the managing agent was acting in accordance with the duty to the landlord. The traffic-light system allows you to scan your portfolio at a glance and quickly identify any areas at risk of non-compliance.\"}),/*#__PURE__*/e(\"p\",{children:\"Also, all events in the lifecycle of a work order are recorded, from the initial report of the fault (in this case, the light found to be faulty), to the completion of the job and the associated service report and invoice received from the supplier. All the history of each job is easy to access via our cloud-based web or mobile apps and is ready to go in case of requested evidence. Reports can also be generated promptly attesting to the lifecycle of the fault and the dates of associated events.\"}),/*#__PURE__*/e(\"p\",{children:\"For more details please request your demo today at fmclarity.com or call us on 1300 111 FMC.\"})]});export const richText1=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"p\",{children:\"The FM industry has been going through big transformations with the advance of technology. Dated systems and the use of spreadsheets have been proven to be inefficient and even cause setbacks when managing assets.\"}),/*#__PURE__*/e(\"p\",{children:\"Organisations are being pushed, in some cases mandated, to implement an Asset Information Management system that actually functions. Without a platform that is able to synchronise the data in real-time between what is happening in the field and the asset register you end up with a static picture that has little relationship to what is actually needing to be replaced when it comes time for budgeting.\"}),/*#__PURE__*/e(\"p\",{children:\"Effective management includes having a register with all the relevant data about your assets, calendar view with maintenance schedule, monitoring of performance and lifespan, plus having easy access to this information for audit purposes. Technology plays an important part in this strategy as it streamlines the processes and saves you time to focus on more important business decisions.\"}),/*#__PURE__*/e(\"p\",{children:\"The aged care sector is one of those sectors that is feeling the pressure perhaps more than any other at the moment. The new updates to the Retirement Villages Act 1999 and the Retirement Villages Regulation 2017 in New South Wales, states that every operator of retirement villages must prepare and keep up to date compliant and detailed asset management plan. Although this requirement only covers NSW for now, it is already on the way for Victoria and Queensland \u2013 and it is very likely that the remaining states will also have to follow it very soon.\"}),/*#__PURE__*/e(\"p\",{children:\"Released in February 2021, the amendment requires all operators to keep an asset register, a 10-year maintenance schedule for each asset, and a three-year maintenance report to accompany the village\u2019s annual budget. It is also advised to use a CMMS (Computerised Maintenance Management System) or an Asset Information Management System (AIMS) to create and maintain an effective plan \u2013 spreadsheets are not recommended due to the potential large amount of assets to keep track of.\"}),/*#__PURE__*/e(\"p\",{children:\"We wanted to dive deeper into this matter so we chatted with our partner Jess Johnson from MDFM, a company that provides maintenance and facilities management services exclusively to the aged care industry. Jess asked us to reflect on the sheer volume of work for a single village operator to keep track of \u201Cmaintenance expenditure \u2013 what was done, when was done and how much was spent for every single asset\u201D plus tracking the cumulative cost of it all and then added \u201Cyou can imagine how quickly that volume of data is going to build up\u201D. Most of her clients used to work with spreadsheets and she helped them transition to a system that was actually efficient.\"}),/*#__PURE__*/e(\"p\",{children:\"Jess also shared that this legislation is not based on the assets conditions but in its life expectancy according to the ATO, therefore it\u2019s essential to implement an asset management system that is not only compliant but that allows you to monitor your asset\u2019s condition over time, and have supporting photos and documents that are easy to access. Having all this data available will help backing up decisions of replacing an asset or not.\"}),/*#__PURE__*/e(\"p\",{children:\"One common issue that we should see with this new legislation is that a resident might ask for a particular asset in their unit (for example a carpet or an AC) to be replaced after seeing that its life expectancy is finished on your assets management plan. Most times if the asset is well maintained throughout its service life and it is working properly, it won\u2019t need replacement just because its age has passed. The whole idea of this legislation is to avoid disagreements with residents and having a single south of truth system is definitely the answer for that.\"}),/*#__PURE__*/e(\"p\",{children:\"When it comes to age and health care it is even more crucial to make sure that the residents are safe and comfortable. We often hear claims of neglect and inefficient facility management when operators don\u2019t schedule maintenance or don\u2019t replace assets so having a CMMS helps to reduce these complaints and ensures your decisions are backed up by reliable data.\"}),/*#__PURE__*/t(\"p\",{children:[\"FMClarity has just launched its Asset Management Module that is fully integrated with our highly intuitive CMMS, FMC Core, which simplifies the creation and management of Asset Management Plans, out of the box. Request a demo today at \",/*#__PURE__*/e(a,{href:\"mailto:contact@fmclarity.com\",motionChild:!0,nodeId:\"dOQP4XQFs\",openInNewTab:!1,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(n.a,{children:\"contact@fmclarity.com\"})}),\".events.\"]})]});export const richText2=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"p\",{children:\"As history has shown time and again, technologies consistently disrupt established practices and replace old ways of doing business. With the demand for ever-increasing productivity and the need to streamline organisations and processes, digitisation is no longer a choice but a necessity to stay competitive.\"}),/*#__PURE__*/e(\"p\",{children:\"Today\u2019s digital transformation represents a realignment or investment in new technology, optimising work processes and customer engagement, whilst boosting efficiency to meet market demands. This is essential for companies to continue to compete. There has perhaps never been a time where this is more apparent than during the COVID-19 pandemic. This has had a huge impact on the way we live and work across the globe and brought about fundamental changes to organisations striving to adapt to a new normal. The pandemic has accelerated the implementation of automated technologies, but with the focus mainly on work from home (WFH) and more recently the return to work, other contributing factors driving this change have been largely overlooked.\\xa0\\xa0\\xa0\\xa0\\xa0\"}),/*#__PURE__*/t(\"p\",{children:[\"While the steady rise of digitisation in the corporate sector has been picking up pace over the last decade with a continued increase in share of products and services, a global survey of executives by\",/*#__PURE__*/e(a,{href:\"https://www.mckinsey.com/business-functions/strategy-and-corporate-finance/our-insights/how-covid-19-has-pushed-companies-over-the-technology-tipping-point-and-transformed-business-forever\",motionChild:!0,nodeId:\"dOQP4XQFs\",openInNewTab:!1,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(n.a,{children:\" McKinsey\"})}),\" highlights just how big an impact COVID-19 has had in accelerating this transformation. According to McKinsey\u2019s survey, the adoption of digitisation and automation has accelerated by 10+ years across the Asia Pacific region in the first 8 months of the COVID-19 pandemic. This coincides with an acceleration in digitisation of their customer and supply-chain interactions as well as internal operations over the same period.\\xa0\"]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"301\",src:\"https://framerusercontent.com/images/TqG5enJyVcIQHE2rqaQ7xaWiSHU.png\",srcSet:\"https://framerusercontent.com/images/TqG5enJyVcIQHE2rqaQ7xaWiSHU.png?scale-down-to=512 512w,https://framerusercontent.com/images/TqG5enJyVcIQHE2rqaQ7xaWiSHU.png 945w\",style:{aspectRatio:\"945 / 602\"},width:\"472\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),\"Now let\u2019s look at two of the major contributing factors driving change: cost reduction and what that means for digitisation, and how digitisation is improving productivity in the workplace.\\xa0\\xa0\"]}),/*#__PURE__*/e(\"p\",{children:\"\\xa0\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"SG&A / cost reduction\"})}),/*#__PURE__*/t(\"p\",{children:[\"With the challenges presented by the pandemic, it\u2019s understandable that organisations have looked to cut costs as they address the uncertainties of a constantly shifting landscape. In fact, findings from a McKinsey\",/*#__PURE__*/e(a,{href:\"https://www.mckinsey.com/business-functions/operations/our-insights/reimagine-preparing-for-sga-in-the-next-normal\",motionChild:!0,nodeId:\"dOQP4XQFs\",openInNewTab:!1,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(n.a,{children:\" survey\"})}),\" of nearly 300 CXO\u2019s reported organisations were targeting 10-20% cost reductions on average across all business functions. This is in conjunction with \u2018cost management\u2019 and \u2018growth\u2019 ranking in the top two of their top three priorities over the 12 month period, which on the surface would seem to be at odds with each other. With resources already stretched in many organisations, and no signs of this abating with current workforce shortages, it raises the question, how can these two seemingly opposing objectives be achieved? The answer comes when we look at how organisations plan to allocate spending, and this is where automation and digitisation takes a leading role.\\xa0\\xa0\"]}),/*#__PURE__*/e(\"p\",{children:\"\\xa0\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"Investment into Digitisation\\xa0\"})}),/*#__PURE__*/e(\"p\",{children:\"With 61% of McKinsey\u2019s respondents citing building digital capabilities as a top three priority, rising from 42% in the previous quarter, and predictions of an 11% decline in office support functions as a percentage change from 2017 to 2030, investment in automation is only going to increase as it takes on a greater role to support business functions. The additional investment recognises technology\u2019s strategically important role as a critical pillar of the business and seen as more than just a cost saving initiative as demonstrated by the survey results below.\\xa0\"}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"243\",src:\"https://framerusercontent.com/images/JvyxrubpXo9c6pLNKpRGWo55Tc.png\",srcSet:\"https://framerusercontent.com/images/JvyxrubpXo9c6pLNKpRGWo55Tc.png?scale-down-to=512 512w,https://framerusercontent.com/images/JvyxrubpXo9c6pLNKpRGWo55Tc.png 876w\",style:{aspectRatio:\"876 / 486\"},width:\"438\"}),/*#__PURE__*/e(\"p\",{children:\"According to McKinsey\u2019s survey \u201Corganisations that experimented with new digital technologies during the crisis, and among those that invested more capital expenditures in digital technology than their peers did, executives are twice as likely to report outsize revenue growth than executives at other companies.\u201D\\xa0\"}),/*#__PURE__*/e(\"p\",{children:\"\\xa0\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"Productivity improvements through Digitisation / Digital transformation in the property industry\"})}),/*#__PURE__*/t(\"p\",{children:[\"So what\u2019s the key benefit of digital transformation? According to an article by\",/*#__PURE__*/e(a,{href:\"https://research.aimultiple.com/digital-transformation-stats/\",motionChild:!0,nodeId:\"dOQP4XQFs\",openInNewTab:!1,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(n.a,{children:\" AI Multiple\"})}),\", (40%) of executives point to improved operational efficiency, (36%) improved time to market and (35%) improved customer experience. In addition to these operational benefits, digitalisation is seen to be at the core of enhancing customer experiences and will provide organisations with a competitive edge over their competitors. This fundamental change of mind-set focusing on the customer as well as operational and IT improvements can generate (20-30%) uplift in customer satisfaction, (10-20%) improvement in employee satisfaction and economic gains ranging from (20-50%) according to\",/*#__PURE__*/e(a,{href:\"https://www.mckinsey.com/business-functions/marketing-and-sales/our-insights/what-matters-in-customer-experience-cx-transformations\",motionChild:!0,nodeId:\"dOQP4XQFs\",openInNewTab:!1,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(n.a,{children:\" McKinsey\"})}),\". Respondents also pointed to two critical drivers of their own digital transformation strategies as (51%) spurred by growth opportunities and increased competitive pressure at (41%).\"]}),/*#__PURE__*/e(\"p\",{children:\"The PropTech sector has been getting recognition since the late 1990s during the internet boom. PropTech, or property technology, involves all the tech tools that real estate experts use to streamline and optimise the way that people research, market, sell, buy and manage a property.\"}),/*#__PURE__*/e(\"p\",{children:\"Now present in over 64 countries worldwide, the proptech sector has been driving disruption of the real estate and facilities sector through digitisation of a range of functions from online auctions to 3D building walk-throughs and everything in between. The number of innovation-driven proptech companies has only been increasing every year due to the immense benefits brought to the industry, with the top three biggest disruptors being construction technology (historically one of the more conservative sectors) and AI and Big Data analytics.\"}),/*#__PURE__*/e(\"p\",{children:\"PropTech disruption has enabled the daily activities of almost every player of the property market, including facility and property managers, landlords, tenants, agents etc. as they continue to improve communication across all channels.\\xa0\"}),/*#__PURE__*/t(\"p\",{children:[\"According to the\",/*#__PURE__*/e(a,{href:\"https://medias.businessimmo.com/default/0002/56/155774/proptech-global-trends-2020.pdf\",motionChild:!0,nodeId:\"dOQP4XQFs\",openInNewTab:!1,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(n.a,{children:\" PropTech Global Trends 2020\"})}),\":\"]}),/*#__PURE__*/t(\"ul\",{style:{\"--framer-font-size\":\"20px\",\"--framer-text-color\":\"rgb(61, 61, 78)\",\"--framer-text-transform\":\"none\"},children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"20px\"},children:/*#__PURE__*/e(\"p\",{children:\"80% of companies utilising PropTech have seen a positive impact on operations and services, with 70% seeing an increase in decision-making and finances.\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"20px\"},children:/*#__PURE__*/e(\"p\",{children:\"Investment in PropTech solutions is driven by a need for streamlined efficiencies (65%), cost-reduction (47%) and improved decision-making (44%).\"})})]}),/*#__PURE__*/t(\"p\",{children:[\"Digital Transformation Strategy: Top ten benefits for success\",/*#__PURE__*/e(a,{href:\"https://www.artificial-solutions.com/digital-transformation#2\",motionChild:!0,nodeId:\"dOQP4XQFs\",openInNewTab:!1,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(n.a,{children:\" Artificial-solutions\"})})]}),/*#__PURE__*/t(\"ol\",{style:{\"--framer-font-size\":\"20px\",\"--framer-text-color\":\"rgb(61, 61, 78)\",\"--framer-text-transform\":\"none\"},children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"20px\"},children:/*#__PURE__*/e(\"p\",{children:\"\\xa0 \\xa0 Deliver a better customer experience\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"20px\"},children:/*#__PURE__*/e(\"p\",{children:\"\\xa0 \\xa0 Improve collaboration\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"20px\"},children:/*#__PURE__*/e(\"p\",{children:\"\\xa0 \\xa0 Manage deeper customer insights\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"20px\"},children:/*#__PURE__*/e(\"p\",{children:\"\\xa0 \\xa0 Reduce cost of operations\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"20px\"},children:/*#__PURE__*/e(\"p\",{children:\"\\xa0 \\xa0 Make data-driven decisions\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"20px\"},children:/*#__PURE__*/e(\"p\",{children:\"\\xa0 \\xa0 Empower employees\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"20px\"},children:/*#__PURE__*/e(\"p\",{children:\"\\xa0 \\xa0 Create new business models, products and opportunities\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"20px\"},children:/*#__PURE__*/e(\"p\",{children:\"\\xa0 \\xa0 Decentralise production\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"20px\"},children:/*#__PURE__*/e(\"p\",{children:\"\\xa0 \\xa0 Handle compliance and effective risk management\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"20px\"},children:/*#__PURE__*/e(\"p\",{children:\"Maintain your business ahead in the market\"})})]}),/*#__PURE__*/e(\"p\",{children:\"While rapidly implementing new internal technology capabilities can be cost prohibitive, there are plenty of products on the market from innovative businesses looking to disrupt the status quo in their relevant industries.\\xa0\"}),/*#__PURE__*/e(\"p\",{children:\"From office managers to facilities managers responsible for individual offices or national portfolios dealing with antiquated legacy systems, we know the main challenges you face everyday: manual paper based systems or several disconnected spreadsheets, lost emails, back and forth phone calls with staff and contractors, making decisions based on \u2018gut-feeling\u2019 and many more.\"}),/*#__PURE__*/t(\"p\",{children:[\"Created from the same principles as FMClarity, \",/*#__PURE__*/e(a,{href:\"https://ratesmiths.com/\",motionChild:!0,nodeId:\"dOQP4XQFs\",openInNewTab:!1,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(n.a,{children:\"Ratesmiths\"})}),\" is another groundbreaking Australian company in the property industry that has automation in its core. Their innovative marketplace is the answer to many of the problems faced by tenants and fit out companies, and are revolutionising the way businesses source and select their ideal design and fitout partner.\\xa0\"]}),/*#__PURE__*/t(\"p\",{children:[\"Designed to support everyone from the office manager involved in their first office fitout to seasoned professionals. Starting from the moment the \",/*#__PURE__*/e(a,{href:\"https://ratesmiths.com/blog/office-lease-expiry-on-the-horizon-how-to-decide-between-staying-and-going\",motionChild:!0,nodeId:\"dOQP4XQFs\",openInNewTab:!1,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(n.a,{children:\"office lease expiry\"})}),\" is uttered by the executive leadership, to completion of the office fitout, their range of \",/*#__PURE__*/e(a,{href:\"https://ratesmiths.com/workspace-fitout-tenant\",motionChild:!0,nodeId:\"dOQP4XQFs\",openInNewTab:!1,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(n.a,{children:\"education resources, tools, templates and tender portal streamlines the procurement process\"})}),\". By reducing reliance on word of mouth referrals that limit access to a rich market they provide access to a better range of suppliers that can be quickly matched by price, project size and project/ business capabilities to support tenants to achieve the best value from their office fitout.\"]}),/*#__PURE__*/e(\"p\",{children:\"Driven by their mission to provide an independent source of truth on the quality of service providers in the design and fitout industry, Ratesmiths is the first marketplace to introduce a rating system to the design and fitout sector as they look to rebuild trust across the industry through independent client ratings. Almost two decades of knowledge and experience is fueling innovation as they strategically position themselves as the independent experts in the industry.\\xa0\\xa0\"}),/*#__PURE__*/e(\"p\",{children:\"Technology is here to support organisations to achieve the next level of productivity in your workplace. While developing systems internally can be cost prohibitive and time consuming leading many organisations to prioritise capital for other projects, the rise of innovative players in the PropTech industry means you\u2019ll never need to look far to find the right solutions that can be easily implemented to streamline your internal processes. Ratesmiths is one of those innovative problem solvers.\"}),/*#__PURE__*/t(\"p\",{children:[\"Learn more or book a demo today at \",/*#__PURE__*/e(a,{href:\"http://www.ratesmiths.com/\",motionChild:!0,nodeId:\"dOQP4XQFs\",openInNewTab:!1,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(n.a,{children:\"ratesmiths.com\"})})]})]});export const richText3=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"p\",{children:\"It\u2019s understandable why excel spreadsheets are used everywhere, including in the FM industry \u2013 they are inexpensive, easy to use and require minimal to no staff training. But are they the most trustworthy and efficient way to manage your facilities?\"}),/*#__PURE__*/e(\"p\",{children:\"These spreadsheets start by being an easy solution to your problems but with time they become very difficult to maintain, there are multiple versions and often get lost in your hard drive. So you begin questioning whether the effort and time put into them is worth your while.\"}),/*#__PURE__*/e(\"p\",{children:\"When an FM operation is very small, as in single operator, an excel spreadsheet is a tool can be not bad to manage your FM processes but it is not a complete software solution \u2013 it will not integrate with other systems, help you see the bigger picture of what is happening in your organisation or provide you with great insights. As a result, you end up losing the ability to find growth opportunities while increasing the risk of inaccurate and corrupted data or human error.\"}),/*#__PURE__*/e(\"p\",{children:\"The same problem happens with siloed databases \u2013 critical information is often lost and you don\u2019t get integrated business intelligence resulting in a lack of transparency and miscommunication between departments, a drop in efficiency which therefore impacts your revenue.\"}),/*#__PURE__*/e(\"p\",{children:\"When it comes to facilities management, transparency equals efficiency as it minimises duplication. That is why you need a truly integrated FM software solution where silos are broken down and everything related to your property operations are stored in one single place, available across all levels of your organisation. To be effective though, it needs to be able to be implemented with minimal training and can be used by everyone, not just a few power users. By having this you give back hundreds of hours to your employees and let them manage their time wisely while focusing on other activities that will help develop and grow your company.\"}),/*#__PURE__*/e(\"p\",{children:\"Another advantage of using an integrated FM software is the mobility given to your staff. They will be able to remain active while in the field becoming more agile and productive by using a single app solution instead of different tools or excel \u2013 we all know that many FMs hate being dragged back into the office to \u2018do the paperwork\u2019.\"}),/*#__PURE__*/e(\"p\",{children:\"Furthermore, this integrated single-source-of-truth solution will provide you with data to help you make assertive decisions based on historical and forecast information allowing you to put together a strategic plan which will provide even deeper financial benefits to your organisation.\"}),/*#__PURE__*/e(\"p\",{children:\"If you are still in doubt of which way to go, we would love to show you how FMClarity is easy to use and can be tailored to your business needs. Book your demo today at contact@fmclarity.com.\\xa0\"})]});export const richText4=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"p\",{children:\"As FM professionals, some days we get so tied up in the nuts and bolts (bricks and mortar) of our day-to-day jobs that it\u2019s easy to forget that first and foremost we\u2019re working with people, not just buildings and assets.\"}),/*#__PURE__*/e(\"p\",{children:\"How many times do you need to quickly get crucial information into FM software only to find it sitting in a disconnected spreadsheet somewhere or lost in an email?\"}),/*#__PURE__*/e(\"p\",{children:\"My experience in property management presented me with this problem far too often. It was one of the factors that led me to create new FM software that would put users first.\"}),/*#__PURE__*/e(\"p\",{children:\"Users of FM software cover such a wide range of roles that not everyone will be up to speed with FM jargon and technical terminology. This multidisciplinary scenario needs software that is intuitive, easy to understand and human-centred \u2013 just like the apps we use on our smartphones and devices everyday.\"}),/*#__PURE__*/e(\"p\",{children:\"\\xa0\"}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Simplify complexity for all users\"})}),/*#__PURE__*/e(\"p\",{children:\"Even though what sits behind the scenes in a Facilities Management environment is complex and comprehensive \u2013 building plans, leases, BIM data, contracts, legal documents, asset registers, technical sheets, service records, financials and tenancy details, to name but a few \u2013 the FM software user experience doesn\u2019t have to be complex.\"}),/*#__PURE__*/e(\"p\",{children:\"\\xa0\"}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Connect all your FM communication channels\"})}),/*#__PURE__*/e(\"p\",{children:\"Throughout my property management career, I\u2019d experienced scenarios where the only people with direct, hands-on access to FM software were end-of-the-line Facilities Managers. Anyone else needing to submit data or access information had to use email, spreadsheets or phone calls, which would eventually be keyed into the FM software by the facilities manager.\"}),/*#__PURE__*/e(\"p\",{children:\"This process added to the workload. It was disconnected, time-consuming and opened the door to errors \u2013 data would often be entered late, incorrectly or simply missed altogether. Chasing up requests would involve reverting to emails and phone calls. Everyone was out of the loop.\"}),/*#__PURE__*/e(\"p\",{children:\"The fast-moving property management world \u2013 and the demands of today\u2019s connected, mobile-first users who expect fast, efficient platforms \u2013 identified the need for a new way of working in FM.\"}),/*#__PURE__*/e(\"p\",{children:\"\\xa0\"}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"From spreadsheets, voicemails and emails to a central platform\"})}),/*#__PURE__*/e(\"p\",{children:\"I realised that to solve this problem, the FM world needed software that would provide all users access \u2013 controlled by user-defined permissions. This means that that crucial information is captured once \u2013 and once only \u2013 and is immediately visible to all users across the platform who needed to see it.\"}),/*#__PURE__*/e(\"p\",{children:\"No duplication, no transcription errors, and no wasted time chasing up information sitting in a spreadsheet on a Facilities Manager\u2019s desktop or in a plant room somewhere.\"}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Put powerful FM capabilities into everyone\u2019s hands\"})}),/*#__PURE__*/e(\"p\",{children:\"Putting the user first was at the heart of everything when I designed and built FMClarity. No matter whether the information is coming from FM professionals, building managers, or tenants with minimal or no FM knowledge, FMClarity makes it easy for everyone to input and get access to the same information at the same time, with a shared view that keeps everyone on the same page.\"}),/*#__PURE__*/e(\"p\",{children:\"We\u2019d love to show you how FMClarity works and how easy it is to use. Get in touch today to book a demo with our friendly team.\"})]});export const richText5=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"em\",{children:\"By the FMClarity Team\"}),/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{}),\"If you\u2019ve worked for a large organisation, you may have experienced the \u201Cjoys\u201D of dealing with internally developed legacy systems.\"]}),/*#__PURE__*/e(\"p\",{children:\"But what about scoping and developing a fully-fledged software system from the get-go? Surely this would capture all the bells and whistles your team needs and be customised to fit your current processes exactly? Unfortunately, the reality can be far from expectations. This article covers six of the top reasons why building a system in-house can result in a poorer end result for your organisation compared to a Software-as-a-Service (SaaS) commercial off the shelf (COTS) solution.\"}),/*#__PURE__*/e(\"p\",{children:\"\\xa0\"}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Specialisation\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"683\",src:\"https://framerusercontent.com/images/bIWdYk7CFCGkxvY3fEzSy6MOro.webp\",srcSet:\"https://framerusercontent.com/images/bIWdYk7CFCGkxvY3fEzSy6MOro.webp?scale-down-to=512 512w,https://framerusercontent.com/images/bIWdYk7CFCGkxvY3fEzSy6MOro.webp?scale-down-to=1024 1024w,https://framerusercontent.com/images/bIWdYk7CFCGkxvY3fEzSy6MOro.webp 2048w\",style:{aspectRatio:\"2048 / 1366\"},width:\"1024\"}),/*#__PURE__*/e(\"p\",{children:\"There\u2019s a reason why so many business software systems look like\u2026 ahh business software systems. You\u2019ve seen it before, pages and pages of tables and fields with little thought put into the prioritisation of functions \u2013 everything appears to be just dumped in. Often, business software systems are built by IT teams fulfilling a scope, with less focus on creating the best possible user experience for as many users as possible. Stagnation So, your organisation has scoped-out and built the best, new-fandangled in-house system you can imagine and then what? Well, that\u2019s pretty much it. Tumbleweed. Once it\u2019s built, the IT team will likely move onto another project (Look! Bright shiny thing!) and the system will stay the way it was built. Sure, the IT team will fix bugs when they absolutely need to, and add a few extra fields here and there \u2013 but re-do the user interface because it looks like Windows 98 and the market\u2019s moved on? (Sorry, no can do. Too busy with this bright shiny thing.)\"}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Innovation\"})}),/*#__PURE__*/e(\"p\",{children:\"In-house IT teams deal with in-house issues, day-in and day-out. They are not out in front of new clients learning potential new ways of working or seeing what else is out in the market. SaaS companies live and breathe (and die!) by innovation. Believe it or not, this is what we get excited about.\"}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Infrastructure\"})}),/*#__PURE__*/e(\"p\",{children:\"Server rooms are becoming a thing of the past and for good reason. They are costly, time-consuming and energy-sapping, take up valuable real estate space and require an IT team to interpret the flashing lights, beeps and mysteries within. Even maintaining your own private cloud is a costly and time-consuming exercise. In a SaaS environment, all of this is taken care of for you and of course, managed at scale through data centres like Amazon Web Services (AWS) which are located locally in Australia as well as spanning 23 other 24 geographic regions and 77 global availability zones. Cost The initial set up costs and change-management disruption of in-house solutions can be significant, with the costs needing to be justified over many years, with as little extra investment as possible. Balancing the books puts the handbrake on unplanned upgrades or add-ons \u2013 even simple requests such as added users can create budget headaches if that means extra costs per user. SaaS is more adaptive and pliable, with upgrades, enhancements part of the ongoing natural lifecycle process. Costs can be managed more easily knowing that the licence covers what your organisation needs \u2013 such as adding unlimited users at any time.\"}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Cost\"})}),/*#__PURE__*/e(\"p\",{children:\"The initial set up costs and change-management disruption of in-house solutions can be significant, with the costs needing to be justified over many years, with as little extra investment as possible. Balancing the books puts the handbrake on unplanned upgrades or add-ons \u2013 even simple requests such as added users can create budget headaches if that means extra costs per user. SaaS is more adaptive and pliable, with upgrades, enhancements part of the ongoing natural lifecycle process. Costs can be managed more easily knowing that the licence covers what your organisation needs \u2013 such as adding unlimited users at any time.\"}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Support\"})}),/*#__PURE__*/e(\"p\",{children:\"That intractability of in-house systems extends to limitations when it comes to support. Not only does the initial up-front investment influence the ongoing allocation of support time and costs, the need to apply IT resources elsewhere can take priority. Often the IP that created and implemented the original system may leave the business, taking their knowledge of the system with them. SaaS gives you the backing of locally-based support teams who are up-to-date with the technology, the local market, and global best-practice. This helps you accurately pinpoint your ongoing costs, with no hidden extras.\"}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Implementation\"})}),/*#__PURE__*/e(\"p\",{children:\"IT teams often have multiple tasks and conflicting priorities taking up their time. Implementing an in-house system can mean long testing periods, disruptive change management processes and time-consuming training. Plug-and-play SaaS platforms simplify the change management process by cutting the implementation from months to days. Apps with a familiar, intuitive interface will be easier for new users to pick-up in just hours, rather than taking days-long training sessions to try and figure out. Wider acceptance and seamless uptake ensure your upfront investment starts showing returns quickly, and keeps proving its worth as your organisation evolves and grows.\"}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Conclusion\"})}),/*#__PURE__*/e(\"p\",{children:\"With facility management costs being reined in and staff time more constrained than ever, there is no need to reinvent the wheel when it comes to FM software solutions. Tried and tested, best-practice SaaS options deliver greater flexibility, adaptability and cost transparency while minimising disruption.\"})]});export const richText6=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"By most measures, Facilities Management is not the most exciting industry. \"}),\"But even in that context, surely Preventative Maintenance (PM) is the least blood-pumping aspect of the job \u2013 scheduled, routine checking of equipment and assets to nip any (potentially exciting) disasters in the bud. Preventative Maintenance as a standard practice in civilian asset management was popularized in the 1980\u2019s, culminating in its addition to \",/*#__PURE__*/e(\"strong\",{children:\"ISO 9000/9001 Quality Management certification schemes in 1987. ISO 9000 was a direct descendant of US Dept of Defence MIL-Q-9858 standard, issued in 1959.\"})]}),/*#__PURE__*/e(\"p\",{children:\"Comic Books, by contrast, are quite exciting. Statuesque men and women in form-fitting latex, punching aliens and sequestering mystical McGuffins while making sophisticated jokes and asides! Surely there can\u2019t be a link between the two, right??\"}),/*#__PURE__*/e(\"p\",{children:\"Well, of course there is, and like most things, the links go back to World War 2.\"}),/*#__PURE__*/e(\"h5\",{children:/*#__PURE__*/e(\"strong\",{children:\"Army Motors and Firepower\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"800\",src:\"https://framerusercontent.com/images/dSKDm6T87WExW33t7731LybIgY.webp\",srcSet:\"https://framerusercontent.com/images/dSKDm6T87WExW33t7731LybIgY.webp?scale-down-to=1024 798w,https://framerusercontent.com/images/dSKDm6T87WExW33t7731LybIgY.webp 1248w\",style:{aspectRatio:\"1248 / 1600\"},width:\"624\"}),/*#__PURE__*/t(\"p\",{children:[\"By the time the US got into the war, Comics were near the height of their popularity in the United States. What started as an adjunct to daily newspapers became a bonafide American art form by 1941, with \",/*#__PURE__*/e(\"strong\",{children:\"Action Comics (Superman) and Whiz Comics (Captain Marvel) \"}),\"regularly selling over a million copies a month- a figure that isn\u2019t even duplicated by titles in 2019, with global reach and an American market more than double the size.\"]}),/*#__PURE__*/t(\"p\",{children:[\"Almost all of the pioneers of the industry served in the war. \",/*#__PURE__*/e(\"strong\",{children:\"Stan Lee (Spiderman, The Avengers, The Hulk, \"}),/*#__PURE__*/e(\"em\",{children:/*#__PURE__*/e(\"strong\",{children:\"etc\"})}),/*#__PURE__*/e(\"strong\",{children:\")\"}),\" found a way to parlay his storytelling and artistic skills into a job in the Signal Corps, and later as a designated \u2018playwright\u2019 (a military designation shared by Dr Seuss, Charles Addams and Frank Capra). \",/*#__PURE__*/e(\"strong\",{children:\"Jerry Siegel, one of Superman\u2019s creators\"}),\", also shared that designation after serving as an airplane mechanic and film editor. A notable exception was \",/*#__PURE__*/e(\"strong\",{children:\"Jack Kirby (The Fantastic Four, Hulk, Avengers, X-Men, \"}),/*#__PURE__*/e(\"em\",{children:/*#__PURE__*/e(\"strong\",{children:\"etc etc etc\"})}),/*#__PURE__*/e(\"strong\",{children:\")\"}),\" who served as a grunt and didn\u2019t realize he could use his skills to get out of the foxholes until after he landed in Normandy (just after D-Day). Even then, Battlin\u2019 Jack was relegated to the dangerous role of reconnaissance scout.\"]}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Will Eisner, \"}),\"the creator of popular newspaper strip The Spirit and arguably the only comic book pioneer more deified than Kirby, had a more direct route to using his skills in the war effort. The US Army had transformed overnight from a volunteer force, mostly made up of well-educated legacies, to the world\u2019s largest army made up of draftees from every corner of a vast nation. The need to transmit knowledge in training manuals to a not-completely-literate corps was pressing; the use of comic art to reach the average GI was initiated by Eisner, who had been editing his local base\u2019s newspaper. And so, \",/*#__PURE__*/e(\"strong\",{children:\"Army Motors \"}),\"was born, and later at the Pentagon Eisner oversaw the creation of \",/*#__PURE__*/e(\"strong\",{children:\"Firepower\"}),\". Both magazines used comics and mimeograph (a precursor to photocopiers which could reproduce stencil outlines of photographs) for training and entertaining the troops, using the protagonist \",/*#__PURE__*/e(\"strong\",{children:\"Joe Dope\"}),\" as a genial, American enlisted man who would do everything wrong, until the guiding hand of Uncle Sam would show him how to properly check engine ventilation.\"]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"432\",src:\"https://framerusercontent.com/images/0eWxux1mL7Hiwppi3G2ScCku2NI.webp\",srcSet:\"https://framerusercontent.com/images/0eWxux1mL7Hiwppi3G2ScCku2NI.webp 568w\",style:{aspectRatio:\"568 / 864\"},width:\"284\"}),/*#__PURE__*/t(\"p\",{children:[\"After the war, Eisner created a civilian contractor called \",/*#__PURE__*/e(\"strong\",{children:\"American Visuals Corporation (AVC)\"}),\", which would continue to supply comic-style storytelling to US armed forces agencies and businesses.\"]}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Preventative Maintenance Monthly\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"360\",src:\"https://framerusercontent.com/images/96hC0VQ1CltLP0hstwDoyQO6M0.webp\",srcSet:\"https://framerusercontent.com/images/96hC0VQ1CltLP0hstwDoyQO6M0.webp?scale-down-to=512 512w,https://framerusercontent.com/images/96hC0VQ1CltLP0hstwDoyQO6M0.webp 1013w\",style:{aspectRatio:\"1013 / 721\"},width:\"506\"}),/*#__PURE__*/t(\"p\",{children:[\" By the start of the Korean War in 1951, attention in the US Army Ordnance Corps had shifted from repair to \",/*#__PURE__*/e(\"strong\",{children:\"Preventative Maintenance.\"}),\" AVC was tapped to provide training materials in comics-storytelling format, which by then Eisner had perfected. \",/*#__PURE__*/e(\"strong\",{children:\"PS \u2013 Preventative Maintenance Monthly \"}),\"was the result (the PS here being the idea that this comic was a postscript to the more straightforward training manuals).\"]}),/*#__PURE__*/t(\"p\",{children:[\"The format was so successful that some have credited it with turning around the disastrous integration of \",/*#__PURE__*/e(\"strong\",{children:\"the fault-prone M16 rifle during Vietnam\"}),\", by showing grunts how to properly clean and maintain the M16A1. The manual (which was published separately, but in the same style as PS-PMM) was considered a highpoint of demonstrating both the value of visual storytelling and Preventative Maintenance on a wide scale.\"]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"413\",src:\"https://framerusercontent.com/images/uALDgippz9KwBSgwg8PoFQ2K9oo.webp\",srcSet:\"https://framerusercontent.com/images/uALDgippz9KwBSgwg8PoFQ2K9oo.webp 598w\",style:{aspectRatio:\"598 / 827\"},width:\"299\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"PS \u2013 Preventative Maintenance Monthly \"}),\"is still in publication today, focusing as much on guiding soldiers to online reading materials and resources as it does on providing maintenance manuals.\"]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"415\",src:\"https://framerusercontent.com/images/bDRnf6tBrOXv9cEutdIHQHdE.webp\",srcSet:\"https://framerusercontent.com/images/bDRnf6tBrOXv9cEutdIHQHdE.webp?scale-down-to=512 512w,https://framerusercontent.com/images/bDRnf6tBrOXv9cEutdIHQHdE.webp 869w\",style:{aspectRatio:\"869 / 830\"},width:\"434\"}),/*#__PURE__*/e(\"p\",{children:\"The author does not authorize the use of comic sans in any context other than the one provided above.\"})]});export const richText7=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"em\",{children:\"Behind the Trade looks into the basics of common trades associated with Facilities Management, including information on how to pursue trades as a career and what you can expect to earn.\"}),/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{}),\"Greek Mythology is an odd place to begin an article on the plumbing trade, but let\u2019s indulge the author briefly. The three most powerful gods in that ancient pantheon are the brothers Zeus, Poseidon and Hades. There\u2019s a sense that giving each of these nearly co-equal gods dominion over their own realms was something like a power-sharing agreement between three tribes. If the Electricians had Zeus, with his thunderbolts and lofty position in the heavens, then Poseidon is surely the god of Plumbers- a wrathful lord of all the oceans and seas. I guess the HVAC mechanics are Hades. The metaphor falls apart here.\"]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"153\",src:\"https://framerusercontent.com/images/Rmxrpzpk3B7MmyjxEoUw839I6A.webp\",srcSet:\"https://framerusercontent.com/images/Rmxrpzpk3B7MmyjxEoUw839I6A.webp?scale-down-to=512 512w,https://framerusercontent.com/images/Rmxrpzpk3B7MmyjxEoUw839I6A.webp 600w\",style:{aspectRatio:\"600 / 307\"},width:\"300\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),\"But it is true that Electricians are often considered the top tier of tradesmen, dealing with the most dangerous and complex service running into office and living spaces. Plumbers are usually considered an equal top-trade, with water and electrical power sharing so many characteristics. The slight inferiority complex for plumbers might come from the consequences of a burst toilet pipe seeming disastrous, but not quite as deadly as a wayward electrical termination.\"]}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Make no mistake though, our civilization was hydraulic well before it was electric, and few things in this world are as fundamental to human health and well-being as the systems we employ to handle water and waste. \"}),\"The primary job of plumbers is to install, commission, maintain and service these systems, and in Facilities Management they are usually considered an Essential Service- although not always. Such is the expectation that plumbers are so good at their job that it is assumed that once toilets, wash basins and other basic plumbing equipment is installed, it should work in perpetuity without too much intervention. There are 7 broad Australian Standards for plumbing; there are several hundred for electrical.\"]}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"The Basics\"})}),/*#__PURE__*/e(\"p\",{children:\"A plumber in a commercial or residential setting generally has the straightforward task of maintaining water supply and wastewater disposal systems. This guide does not cover the role of industrial plumbers, who maintain systems required for production and manufacturing.\"}),/*#__PURE__*/t(\"p\",{children:[\"A plumbing system comprises two distinct systems. \",/*#__PURE__*/e(\"strong\",{children:\"The intake (or supply) \"}),\"system is water supplied from a public utility, sometimes referred to as \",/*#__PURE__*/e(\"strong\",{children:\"Town Water.\"}),\" This water comes in at high and constant pressure- high enough to overcome gravity and move upwards through pipes, though most large buildings will utilize a set of pumps to assist for higher levels.\"]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"122\",src:\"https://framerusercontent.com/images/w6RBvr39uIA3vLZTBXnjJXciVb8.webp\",style:{aspectRatio:\"400 / 244\"},width:\"200\"}),/*#__PURE__*/e(\"p\",{children:\"Where Town Water comes into your system, there is a meter to measure the amount being drawn and a Mains Shutoff valve. This is where a plumber\u2019s job begins, though it would be extremely rare to need to shut off at the mains. Throughout a building, there will be numerous shutoff valves.\"}),/*#__PURE__*/t(\"p\",{children:[\"The supply will run in a series of pipes to every floor of the building, terminating in taps, showers and the like. Bypass pipes will carry water into small reservoirs, where the water can be heated quickly and supplied on demand. In most buildings, some water will be put through air conditioning reservoirs, where it will be mixed with glycol to make the water suitable for cooling systems. The entire supply system can be run to the contours of the building, thanks to the pressure supplied from the mains and use of pumps.\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"strong\",{children:\"The waste system, however, generally relies on gravity.\"}),\" The waste pipes will all pitch downwards, to allow the flow of waste materials to sewer systems, where it will continue to public sewage utilities and treatment. There are points where supply and waste must interact, and in these crossover points, there are valves, traps, clean-outs and vents to prevent wastewater from coming back into supply. Maintaining and unclogging these crossover points are an essential part of a plumber\u2019s job.\"]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"226\",src:\"https://framerusercontent.com/images/cTLKXxy6D73sUWAdZahAqeaE.webp\",style:{aspectRatio:\"400 / 453\"},width:\"200\"}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Common Scenarios\"})}),/*#__PURE__*/t(\"p\",{children:[\"For a commercial plumber, a typical callout will be reactive \u2013 in other words, something has gone wrong and needs to be fixed. Sometimes this will be an intermittent fault with a toilet or tap,\",/*#__PURE__*/e(\"strong\",{children:\" but plumbers are more likely to be called in at a crisis point than most other trades. \"}),\"With the exception of fire systems, there isn\u2019t much plumbing preventative maintenance. A plumber will need to have a comprehensive supply of flanges, valves, washers, taps and other consumables on hand, not to mention a variety of heavy tools. \",/*#__PURE__*/e(\"strong\",{children:\"Knowing where you can park and quickly get to the site of a works order is crucial, more so than for most other trades.\"})]}),/*#__PURE__*/e(\"p\",{children:\"Plumbers will often be called in to unclog toilets, repair leaking pipes and investigate faulty fixtures. Plumbers will sometimes be called in to provide support for other trades, especially HVAC. Plumbers and Electricians, despite their rivalries, work closely together to ensure that power and water do not have a chance to mix, and many plumbers and electricians have some cross-discipline training. Basic carpentry is part of a plumber\u2019s toolkit.\"}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Access Points\"})}),/*#__PURE__*/e(\"p\",{children:\"Most floors in a commercial or residential tenancy will have a floor shutoff valve, and will often have more shutoffs in individual toilet blocks or kitchenettes. Removing an escutcheon or plate where a toilet meets the hydraulic system is easier than removing power outlets, but generally, they\u2019ll be at least a little bit obscured to discourage unqualified staff (or vandals) from interfering with them.\"}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Basic Requirements\"})}),/*#__PURE__*/e(\"p\",{children:\"A commercial plumber in most Australian states and territories will need to undertake training at a TAFE to obtain a Certificate II in plumbing services to become an apprentice. This takes at least 6 months, with further training and apprenticeship taking at least 4 years. Once a Certificate 3 has been obtained, a plumber can be licensed by the state and apply for their own work. There is a strong expectation that licensed plumbers will take on apprentices regularly.\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Beyond official qualifications, there is an expectation that plumbers have strong mathematical skills and a strong constitution \u2013 plumbing requires strength and fitness, and the conditions are not always pleasant. \"}),\"It is, consequently, one of the most secure trades and one of the best paid. Entry-level plumbers, after their apprenticeship, can expect to earn in excess of $70,000. Specialization into gasfitting, construction, fire systems and more can increase earnings potential.\"]})]});export const richText8=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"p\",{children:\"GenU has unveiled its collaboration with FMClarity (FMC) to bring the management of its ~200 strong property portfolio to the next level.\"}),/*#__PURE__*/e(\"p\",{children:\"GenU is a merger of two trusted and respected organisations, Karingal and St Laurence, and has over 60 years of history in creating and delivering innovative services and support in disability and aged care. GenU previously lacked a dedicated facility management system, resulting in difficulties with transparency and efficiency. With FMC, the company has completely reinvented its facility management style.\"}),/*#__PURE__*/e(\"p\",{children:\"FMC is a concise yet powerful property and FM software that helps small to large organisations manage their facilities and compliance effectively. FMClarity can be used in various industries from aged care, to corporate real estate to property management and education. It bridges the gap among different tools in a single solution for all of the organisations which interact in the real world.\"}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"241\",src:\"https://framerusercontent.com/images/s24OzGQEv3yC0IcHnAlQRxOg.webp\",srcSet:\"https://framerusercontent.com/images/s24OzGQEv3yC0IcHnAlQRxOg.webp?scale-down-to=512 512w,https://framerusercontent.com/images/s24OzGQEv3yC0IcHnAlQRxOg.webp 1000w\",style:{aspectRatio:\"1000 / 483\"},width:\"500\"}),/*#__PURE__*/e(\"p\",{children:\"\u201CThis is going to take us into the next era of innovation in property management,\u201D said Senior Manager, Property of GenU, Andrew Mensch. Andrew reported that he had been searching for years for a suitable product and he was overjoyed with the ways FMC transforms GenU\u2019s management of facilities by increasing productivity and saving time and costs.\"}),/*#__PURE__*/e(\"p\",{children:\"In the past, GenU used spreadsheets and an IT-based ticketing system to handle their day-to-day management tasks, but found them cumbersome and time consuming. They sought out alternatives but only FMC appealed with its simple and intuitive nature. The app can perform various tasks such as collaboration on work orders, live chat with all users, saving and sharing documents and conducting compliance checks in a few clicks. Not only this; the app is also available on the all users\u2019 mobiles with Android and iOS.\"}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"287\",src:\"https://framerusercontent.com/images/YQkueFfzGNFBn9XUzbAZJUiZs.webp\",srcSet:\"https://framerusercontent.com/images/YQkueFfzGNFBn9XUzbAZJUiZs.webp?scale-down-to=512 512w,https://framerusercontent.com/images/YQkueFfzGNFBn9XUzbAZJUiZs.webp 960w\",style:{aspectRatio:\"960 / 575\"},width:\"480\"})]});export const richText9=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"p\",{children:\"It is now received wisdom that Australia\u2019s retail sector is in trouble. Depending on your place within that broad category, the defining moment might have been the shuttering of Roger David in November 2018 after 75 years in business; or it may have been in that same year when Myer reported its first ever full-year loss.\"}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"198\",src:\"https://framerusercontent.com/images/ivx71HZNLpBg4FXQ8cd2goonJk.webp\",srcSet:\"https://framerusercontent.com/images/ivx71HZNLpBg4FXQ8cd2goonJk.webp?scale-down-to=512 512w,https://framerusercontent.com/images/ivx71HZNLpBg4FXQ8cd2goonJk.webp 704w\",style:{aspectRatio:\"704 / 396\"},width:\"352\"}),/*#__PURE__*/e(\"p\",{children:\"But if you were to step into a large shopping centre in a major city, you\u2019d be forgiven for thinking that the death of bricks and mortar shopping is a myth. Even on weekdays, malls are busy; on weekends, they\u2019re bursting at the seams.\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"The incongruity might be explained by what those people are doing. \"}),\"While it\u2019s true that Department Stores have experienced a consistent drop between 2014 and 2019, restaurants, fast food and clothing (as in, boutique stores) have all recorded strong gains. Gyms and Fitness Centres, now becoming commonplace even in small suburban malls, have experienced near 5% growth in that 5 year period.\"]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"333\",src:\"https://framerusercontent.com/images/OzBs15esNDV5GHGMDrLCnc8wg.webp\",srcSet:\"https://framerusercontent.com/images/OzBs15esNDV5GHGMDrLCnc8wg.webp?scale-down-to=512 512w,https://framerusercontent.com/images/OzBs15esNDV5GHGMDrLCnc8wg.webp 1000w\",style:{aspectRatio:\"1000 / 667\"},width:\"500\"}),/*#__PURE__*/t(\"p\",{children:[\"Weekday traffic in large retail centres might be further explained by the shift from some retail types to general commercial office space.\",/*#__PURE__*/e(\"strong\",{children:\" Every large mall now offers some adjunct facility to rent general office space or for shared workspaces. \"}),\"This is a key growth opportunity for large retail facilities as city centres and inner suburbs become increasingly overcrowded. The ability to get to a job in the outer suburbs and avoid city traffic is a draw, as is the easy availability of all the other services a shopping centre provides- from food to medical care, all without having to leave the grounds. To a smaller extent, shopping centres offering accommodation facilities for visiting shoppers is another growth market, though it\u2019s far more limited in potential.\"]}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Supermarkets, which work both within and without the large retail sector, are facing their own crises.\"}),\" While they have jumped onto online shopping and delivery with more enthusiasm than their big-box counterparts, it still feels like hedging. \",/*#__PURE__*/e(\"strong\",{children:\"When Amazon and/or Costco put their full shoulder into online delivery of grocery staples in Australia, supermarkets will need to have something else to offer. \"}),\"Luckily they do, with some fairly wholesome ready-to-eat meals. Of course, this means fitting supermarkets with plant for cooking, exhaust, hygiene and waste. All of this adds to the load for facilities managers of supermarkets and their wider ecosystems- shopping malls and neighbourhood shopping strips.\"]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"386\",src:\"https://framerusercontent.com/images/yXxkqRoUfvd8UohJ6dftXUm0JfI.webp\",srcSet:\"https://framerusercontent.com/images/yXxkqRoUfvd8UohJ6dftXUm0JfI.webp?scale-down-to=512 512w,https://framerusercontent.com/images/yXxkqRoUfvd8UohJ6dftXUm0JfI.webp 1000w\",style:{aspectRatio:\"1000 / 772\"},width:\"500\"}),/*#__PURE__*/t(\"p\",{children:[\"Lastly, while malls have always offered entertainment in the form of cinemas and arcades, that sector has room to grow with the hazy category of \",/*#__PURE__*/e(\"strong\",{children:\"\u2018Retailtainment\u2019.\"}),\" While this can be applied to a more immersive and interactive retail shopping experience, it can also apply to bars, seated restaurants, lending libraries, creches and other service-based retail outlets that capitalize on the spaces left destitute by the rise of online commodity shopping.\"]}),/*#__PURE__*/t(\"p\",{children:[\"For a retail facilities manager, the job of managing a large shopping centre was already varied and hectic enough- some tenancies are kiosks in the middle of a common space that require nothing but power and maybe the occasional handyman, while food retail require everything from plumbing to waste disposal to independent HVAC. \",/*#__PURE__*/e(\"strong\",{children:\"With office space and hotels, the role gets only bigger and broader, and the pace of change would be relentless. What tools do retail facilities managers have at their disposal?\"})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"The Legacy of Legacy\"})}),/*#__PURE__*/t(\"p\",{children:[\"When it comes to software, FMs in retail are in a similar position to other sectors that are outside of the core legacy sector that defines FM- namely commercial and industrial real estate. While a commercial FM has the benefit of being able to control the pace of change in their facilities, a retail FM must deal with almost constant change. \",/*#__PURE__*/e(\"strong\",{children:\"Software that requires sitting at a workstation is de rigueur for a regular FM, and would be utterly pointless for a retail FM that is away from their desk most of the day. A fully featured mobile app is necessary.\"})]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"512\",src:\"https://framerusercontent.com/images/Herj2OeUAn6WUHJ0HURyLpdmiic.webp\",srcSet:\"https://framerusercontent.com/images/Herj2OeUAn6WUHJ0HURyLpdmiic.webp 553w\",style:{aspectRatio:\"553 / 1024\"},width:\"276\"}),/*#__PURE__*/e(\"p\",{children:\"Another key consideration for a retail FM is the need to add, delete and modify the tenancy list on an almost daily basis. In commercial real estate, adding a new building to your portfolio would be a relatively rare affair, with plenty of forewarning as leases are being worked out with bump-ins going on over several days at least. In large retail, where all the leasing action takes place under one roof, the need to have top-down control of how your tenancies are displayed in the system is crucial. You simply do not have the time to wait for IT to populate a new facility in a system with assets, geography and documents- you need to be able to do all of that yourself, and have it always be available.\"}),/*#__PURE__*/e(\"p\",{children:\"Lastly, while communication is the key to any FM success, in a large retail environment a lack of communication tools would create near-constant stress and anxiety. Mobile phones are good, but then a record still has to be recorded somewhere, eventually. And most importantly, inductions and other documents must be kept up to date as meticulously as possible, to avoid delays when contractors come onsite in an emergency.\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"FMClarity offers an uncluttered, web-based front end that\u2019s immediately familiar and easy to navigate. Both the web and mobile apps are easily accessible on any device. \"}),\"High-level access to modify asset and property databases are available to facilities managers and relevant staff. \",/*#__PURE__*/e(\"strong\",{children:\"All communication can take place within the app, \"}),\"with all live-chat time stamped and logged per work order, or per site- making announcements much more straightforward than email distribution lists. Documents and inductions can be quickly set up with rules to prompt alerts, restrict or allow access depending on the guidelines that the user needs.\"]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"335\",src:\"https://framerusercontent.com/images/Le4n8on2u24NpIoTjfFZXixFk0.webp\",srcSet:\"https://framerusercontent.com/images/Le4n8on2u24NpIoTjfFZXixFk0.webp?scale-down-to=512 512w,https://framerusercontent.com/images/Le4n8on2u24NpIoTjfFZXixFk0.webp 1000w\",style:{aspectRatio:\"1000 / 671\"},width:\"500\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/t(\"strong\",{children:[\"Large retail is arguably the most demanding built environment for facilities professionals. As it moves to ever-more complicated mixed-use environments, your organization will need to make sure that it has FM Job Software tools that are lightweight, but powerful. Easy to implement, and easy to modify. Most importantly, you will need FM software that is immediately familiar and that takes User Experience seriously.\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{})]}),/*#__PURE__*/e(a,{href:\"https://fmclarity.com/\",motionChild:!0,nodeId:\"dOQP4XQFs\",openInNewTab:!1,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(n.a,{children:/*#__PURE__*/e(\"em\",{children:\"FMClarity\"})})}),/*#__PURE__*/e(\"em\",{children:\" creates simple, intuitive and powerful Facilities Management software that makes the job of managing facilities and compliance dramatically easier than anything else in the market. To find out how our cloud-based, easily implemented software can benefit your organization, contact us on 1300 111 FMC (362) or \"}),/*#__PURE__*/e(a,{href:\"mailto:contact@fmclarity.com\",motionChild:!0,nodeId:\"dOQP4XQFs\",openInNewTab:!1,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(n.a,{children:/*#__PURE__*/e(\"em\",{children:\"contact@fmclarity.com\"})})})]})]});export const richText10=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/t(\"p\",{children:[\"As Australia\u2019s population ages and transitions evermore to a service economy, the aged care industry will continue to employ more people and distinguish itself from the wider healthcare sector. As of 2016, aged care alone accounted for the direct employment of 350,000 Australians, making it already one of the biggest concentrations of service labour. Within 40 years, the industry is expected to double in size, overtaking key economic and societal bellwethers such as construction and agriculture. \",/*#__PURE__*/t(\"strong\",{children:[\"The revenue generated by the industry is estimated at $17bn a year.\",/*#__PURE__*/e(\"br\",{})]})]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"332\",src:\"https://framerusercontent.com/images/c9oPS7n9Imgtx0otSG7H4DqiNn4.webp\",srcSet:\"https://framerusercontent.com/images/c9oPS7n9Imgtx0otSG7H4DqiNn4.webp?scale-down-to=512 512w,https://framerusercontent.com/images/c9oPS7n9Imgtx0otSG7H4DqiNn4.webp 1000w\",style:{aspectRatio:\"1000 / 665\"},width:\"500\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"strong\",{children:\"There\u2019s a parallel to be drawn with Facilities Management\"}),\". Likewise, FM has been steadily growing in the last five years, and contributes an estimated $10bn to the economy and employs around 100,000 people. As the focus in the western world shifts from new builds to lifecycle maintenance, FM will continue to grow in relation to the wider construction and asset management sector. In both of these cases (aged care and FM) these adjunct industries will require more specialized tools that cater to the specific needs of their workforce and customer base,\",/*#__PURE__*/t(\"strong\",{children:[\" rather than trying to squeeze utility out of tools intended for their broader sectors.\",/*#__PURE__*/e(\"br\",{})]})]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"332\",src:\"https://framerusercontent.com/images/cSF0aUbVpcSH2gY9sTIIUed8Vo.webp\",srcSet:\"https://framerusercontent.com/images/cSF0aUbVpcSH2gY9sTIIUed8Vo.webp?scale-down-to=512 512w,https://framerusercontent.com/images/cSF0aUbVpcSH2gY9sTIIUed8Vo.webp 1000w\",style:{aspectRatio:\"1000 / 665\"},width:\"500\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),\"In FM, this means workflow management software that meets the actual needs of facilities managers, co-ordinators and helpdesk staff. It means compliance management that keeps up with evolving regulatory standards..\",/*#__PURE__*/e(\"strong\",{children:\" And most importantly, it means a front-end for reporting jobs that is comfortable for non-FM tenants, residents and staff to use\"}),\". Legacy FM software has typically been repurposed project management software that is focused on a final goal, and to be used between professionals.\"]}),/*#__PURE__*/t(\"p\",{children:[\"Likewise in aged care, the growing relevance of the sector will require tools that meet the specific needs of clinicians, care workers, maintenance staff and administrators. Until now, the computer assistance supporting these roles has been a diffuse suite of spreadsheets, accounting software, checklists and email. \",/*#__PURE__*/e(\"strong\",{children:\"At best, software for aged care has comprised of re-purposed health care systems. At worst, there\u2019s little software help beyond email.\"})]}),/*#__PURE__*/e(\"p\",{children:\"So the correlation between aged care and FM extends beyond any cynical parallel to taking care of ageing buildings and taking care of ageing people. Both of these industries have typically been overlooked for innovation because they\u2019re seen as less frothy \u2013 they\u2019re value-add, rather than true upstream enterprises. This misconception is being reversed, albeit slowly. Besides, one follows from the other- if economic productivity contributes to greater wealth and longer lives, this will mean more people requiring aged care, and for a longer post-retirement period. The same goes for FM \u2013 the more construction goes on, the more building stock in need of careful lifecycle management.\"}),/*#__PURE__*/e(\"p\",{children:\"The final piece of the puzzle tying these two industries intimately together is the degree to which a \u2018facility\u2019 takes on primacy of importance as we age. Comfort, stimulation, safety and maintenance of our built environments become more crucial to quality of life as we get older, and synergies between FM and aged care will be to the benefit of all.\"}),/*#__PURE__*/t(\"p\",{children:[\"FMClarity has partnered with aged care providers seeking innovative and straightforward solutions to the problem of an aging population requiring more out of their facilities. With a user-friendly, uncluttered interface for end users, a chat function that mimics the best features of apps already widely in use, and a seamless mobile app, FMClarity offers a solution that\u2019s easier to implement, more intuitive and more cost-effective than any of our competitors.\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(a,{href:\"https://fmclarity.com/\",motionChild:!0,nodeId:\"dOQP4XQFs\",openInNewTab:!1,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(n.a,{children:/*#__PURE__*/e(\"em\",{children:\"FMClarity\"})})}),/*#__PURE__*/e(\"em\",{children:\" creates simple, intuitive and powerful Facilities Management software that makes the job of managing facilities and compliance dramatically easier than anything else in the market. To find out how our cloud-based, easily implemented software can benefit your organization, contact us on 1300 111 FMC (362) or \"}),/*#__PURE__*/e(a,{href:\"mailto:contact@fmclarity.com\",motionChild:!0,nodeId:\"dOQP4XQFs\",openInNewTab:!1,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(n.a,{children:/*#__PURE__*/e(\"em\",{children:\"contact@fmclarity.com\"})})})]})]});export const richText11=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"p\",{children:\"Mankind has endless capacity for speciation. We simply cannot resist the urge to define one thing without contrasting it with another, and often in a way that is implicitly judgmental. Sometimes explicitly. We do it with race, with religion, with sports, with systems of government \u2013 if there\u2019s more than one way to do something, be sure that mankind will find a way to assign a value to each different method that can be compared to the other.\"}),/*#__PURE__*/e(\"p\",{children:\"Which is a long-winded way to say that Facilities Management does this as well. In an industry where no two firms follow the same operational framework, you can be sure that they will at least divide their portfolio into Hard and Soft services. Hard services are those that require some degree of certified and advanced training \u2013 HVAC, Electrical, Mechanical, Fire and Plumbing are the baseline.\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"strong\",{children:\"Not So Simple\"})]}),/*#__PURE__*/e(\"p\",{children:\"Soft services have a smack of domesticity about them; cleaners are almost always relegated to this category, as is Reception if it\u2019s part of the portfolio. But then so are Mailroom and Security, so it\u2019s a long bow to draw to assume a gendered bias.\"}),/*#__PURE__*/e(\"p\",{children:\"Soft Services are often assigned to a junior portfolio of responsibility. The division of labour between a Facilities Manager (FM) and Facilities Co-ordinator (FC) is rarely consistent from one team to another, but a split along hard and soft lines is relatively common. It\u2019s assumed that soft services, which are assessed as requiring less specialized skill, are somehow easier to manage. Any FM who has had to negotiate a cleaning contract will tell you that the complexity of it makes a routine mechanical preventative maintenance schedule look like first grade homework.\"}),/*#__PURE__*/e(\"p\",{children:\"Managing the cleaners themselves may require more skill than managing hard service providers. Cleaners are poorly paid and frequently abused, which makes the industry a target for itinerant workers and students. Getting quality work out of them requires a fair amount of empathy and understanding, but more often than not the pressure is on you, as an FM or FC, to string them out. The profit margins on cleaning contracts are measured in pennies, and at the same time the expectations are extremely high. For a $4bn AUD industry, it\u2019s remarkably diffuse and company implosions are common. If you can find a way to motivate a team into providing stellar, consistent results, you will find that many other problems melt away. A clean and tidy work or residential environment will keep tenants and staff happy, productive and tolerant of bigger problems. Good cleaners are priceless.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"Front and Centre\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"153\",src:\"https://framerusercontent.com/images/y8zbEJcztQ7F5TUaai65Cix524.webp\",srcSet:\"https://framerusercontent.com/images/y8zbEJcztQ7F5TUaai65Cix524.webp?scale-down-to=512 512w,https://framerusercontent.com/images/y8zbEJcztQ7F5TUaai65Cix524.webp 527w\",style:{aspectRatio:\"527 / 307\"},width:\"263\"}),/*#__PURE__*/e(\"p\",{children:\"In a country without a gun problem, Security work is almost entirely unarmed and run on similar razor-thin margins to cleaning contracts. The work force is made up largely of young men with little other experience, and often older men who have otherwise not found a place in the modern workforce. The turnover rate isn\u2019t as high as with cleaners, and the pay is marginally better \u2013 but opportunities for advancement can be hard to come by, with many firms striking a hard line between operations and management. Still, a good security guard is level-headed, ethical and helpful, and an asset to a facilities team.\"}),/*#__PURE__*/e(\"p\",{children:\"A good security professional is aware that even a busy site will come with a high amount of downtime, and that it\u2019s good for everyone to be proactive about using that time wisely. Some FMs will fill in much of that time with housekeeping duties, which isn\u2019t always the best course of action. Cleaners should be focused on cleaning, Security should be focused on their role. Perimeter checks and patrols should be exactly that, and downtime at the desk can be utilized to reconcile access control, familiarize staff with ever-changing software systems, and filing incident reports. Treat security personnel as professionals and you will get professional results.\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"strong\",{children:\"A Good Attitude\"})]}),/*#__PURE__*/e(\"p\",{children:\"If you\u2019re in a team and you\u2019ve been handed the soft service portfolio, take an opportunity to know your contractors and staff well. Aside from this being good practice with any colleague, it\u2019s also worth noting that cleaners, security and other soft service providers are the true front of house, and know about issues well before they have the opportunity to become a bigger problem. Offer them kindness and respect, and you will find yourself well-informed and in the loop.\"})]});export const richText12=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"em\",{children:\"Profile seeks to bring you a perspective on the FM world from the people who keep the lights on. Today we\u2019re speaking to Mike, a Facilities Manager for one of the largest asset management firms in the world.\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"em\",{children:\"Mike is a Facilities Manager for a large global asset management firm. Here in Victoria he manages a portfolio of 6 buildings in the outer suburbs of Melbourne, a mix of industrial and commercial sites.\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"em\",{children:\"In his role, Mike is responsible for both hard and soft services- responsibilities which he splits with a Facilities Co-ordinator. As an outsourced FM, part of Mike\u2019s role is not just to deliver the necessary service to the client, but to also be a brand ambassador for his own firm, and he will be part of contract negotiations when it comes time to renew that relationship. As such, Mike must seek to strike a balance between sparsely staffed key sites and sites with high visibility to the client.\"})}),/*#__PURE__*/e(\"p\",{children:\"\\xa0\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"What has been your journey through the industry?\"})}),/*#__PURE__*/e(\"p\",{children:\"I started before there was an FM industry. I worked in hotels, then found myself managing a CBD commercial building. \\xa0From there it formed more into FM when I started managing an FM Helpdesk. Soon I was dealing with contracts and administration, safety, risk management and projects along with managing multiple buildings AND managing staff \u2013 then moving on to manage various suburban commercial and industrial buildings. You could say that my journey has been the journey of Facilities Management as a whole!\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"\\xa0\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"What is the feature you find is most often missing in a work order management system?\"})}),/*#__PURE__*/e(\"p\",{children:\"Direction.\\xa0 Most systems are too open source, without clear purpose or really a Point-of-Difference from others available in the marketplace.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"\\xa0\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"What stresses do you find come up more in winter than in other seasons?\"})}),/*#__PURE__*/e(\"p\",{children:\"All of them!\\xa0 The longer, colder, darker the winter the more stresses seem to come out as it drags on. Apart from the obvious stuff like dealing with numerous daily complaints of low temperatures in the office, there\u2019s stuff like glass panels exploding on damp, cold mornings or being unable to complete projects due to rain. Summer\u2019s not great either!\"}),/*#__PURE__*/e(\"p\",{children:\"\\xa0\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"Do you prefer commercial, residential or retail environments?\"})}),/*#__PURE__*/e(\"p\",{children:\"Commercial and industrial. There\u2019s an expectation amongst the stakeholders that the building is functional and not personal, so there\u2019s less emotion involved when something goes wrong. It\u2019s nice to just focus on fixing something without having to dance around sensitivities as well.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"\\xa0\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"Of all trades you encounter, which one would appeal to you if you were to get on the tools?\"})}),/*#__PURE__*/e(\"p\",{children:\"Building controls technology, if that counts. A lot of the young electricians I speak to are into that as well. It requires a lot more strategic planning and brainpower.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"\\xa0\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"Are there skills in Facilities Management that translate well to other industries?\"})}),/*#__PURE__*/e(\"p\",{children:\"Yeah, pretty much all industries need some facilitation! But specifically, speaking to contractors from different disciplines gives you a broad cross-section of humanity that helps you gain perspective. In less hands-on business environments everyone you speak to would speak the same corporate jargon and have the same day-to-day culture. \\xa0\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"\\xa0\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"Any advice on how tenants/stakeholders requesting a job can best get a quick response?\"})}),/*#__PURE__*/e(\"p\",{children:\"Pick up the phone!\\xa0 Being nice and co-operative really does help you remain at the top of your facilities manager\u2019s priority list. If an issue is relatively small and easy to fix, then it\u2019s also easy to ignore through email. But if you call, I can knock it out quickly, which gives me a boost as I see problems being resolved.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"\\xa0\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"Do you have a preference between being part of an outsourced FM team, or a direct employee of the tenant or building owner?\"})}),/*#__PURE__*/e(\"p\",{children:\"No. Both have their challenges and advantages.\"})]});export const richText13=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"p\",{children:\"As a Facilities Manager, your daily tools are more likely to be flat and backlit than powered by a lithium battery. Excel, a calculator and\u2026well really that\u2019s a lot of it.\"}),/*#__PURE__*/e(\"p\",{children:\"Some FMs coming in from a job in the field feel better about having at least a few hand tools around, even if there\u2019s a directive not to self perform any tasks. And that directive usually exists with good cause \u2013 unless you\u2019re a licensed tradesman, there\u2019s no reason why you should be fixing anything. And even if you are a licensed tradie, it\u2019s unlikely that you\u2019re in the FM chair in that capacity. You may not be covered by insurances, or a safe work method statement (SWMS) or other legal requirements.\"}),/*#__PURE__*/e(\"p\",{children:\"That being said, there are some fixes that an FM should be able to carry out, regardless of their handy-ness or qualifications. Checking temperatures, resetting equipment and even adjusting a monitor stand should be within the reach of most facilities professionals. Here are some standard tools you\u2019ll want to have in your cupboard.\"}),/*#__PURE__*/e(\"h3\",{children:\"\\xa0\"}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Temperature gun ($50 \u2013 $150)\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"260\",src:\"https://framerusercontent.com/images/fjBC0KnkfJNKs8JBjlJvcp45NfY.webp\",srcSet:\"https://framerusercontent.com/images/fjBC0KnkfJNKs8JBjlJvcp45NfY.webp 479w\",style:{aspectRatio:\"479 / 520\"},width:\"239\"}),/*#__PURE__*/e(\"p\",{children:\"Temperature guns, laser thermometers, infrared thermometers \u2013 it comes in a holster and so it\u2019s the closest thing an FM will get to looking like the sheriff \u2018round these parts. These things are so necessary that it should come in your employee pack. With temperature and comfort requests often making up a majority of daily requests, the temperature gun is as much about peace of mind as it is a proper diagnostic tool. For one thing, it impresses the requestor. When you show up with this very official-looking bit of kit to check the surface temperature of a desk, you will look the part of a proper facilities professional (and old-timey law-man). Ultimately, there\u2019s more comprehensive methods for HVAC technicians to determine if an area is getting poor airflow or drafts. But the temperature gun is a useful first step in determining the severity of a comfort complaint.\"}),/*#__PURE__*/e(\"p\",{children:\"\\xa0\"}),/*#__PURE__*/e(\"p\",{children:\"\\xa0\"}),/*#__PURE__*/t(\"h3\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Measuring Tape/Laser Measure ($5 \u2013 $150)\"}),\"\\xa0\"]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"119\",src:\"https://framerusercontent.com/images/ugfWQEQrcMLYa4YzQsrKZzpLhc.webp\",style:{aspectRatio:\"300 / 238\"},width:\"150\"}),/*#__PURE__*/e(\"p\",{children:\"The laser measure is just a little snazzier and more impressive for tenants/residents to see, and is much more useful when getting area calculations for quotes. But it\u2019s always handy to have at least something around that can get you quick measurements. This comes in particularly handy during moves or office reconfigurations, when ad-hoc items suddenly have to find their way through narrow spaces. Also very handy when reviewing replacement equipment for things that go in tight spaces \u2013 like zip units, refrigerators, and microwaves.\"}),/*#__PURE__*/e(\"p\",{children:\"\\xa0\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Screwdriver set ($50 \u2013 $100)\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"71\",src:\"https://framerusercontent.com/images/EQatMyQaCrFTa8Ueocp8Ikxkvg.webp\",style:{aspectRatio:\"300 / 143\"},width:\"150\"}),/*#__PURE__*/e(\"p\",{children:\"\\xa0These may be needed every day, and then they may sit for a year in your desk undisturbed. But there\u2019s almost zero chance that you won\u2019t at some point need one around. Even if IT is a clearly delineated different department to your own, it never hurts to be able to assist a technophobic employee with plugging in a monitor cable, which are still likely to be VGA or DVI cables that need to be screwed in.\"}),/*#__PURE__*/e(\"p\",{children:\"\\xa0\"}),/*#__PURE__*/t(\"p\",{children:[\"More than that though, as an FM you\u2019re likely to be viewed as handy even if you aren\u2019t. Or you will be seen as \",/*#__PURE__*/e(\"em\",{children:\"adjacent\"}),\" to tools, if not \",/*#__PURE__*/e(\"em\",{children:\"on \"}),\"the tools. More \u2018facilities\u2019 than manager. If a tenant or resident or employee knows you can at least provide a screwdriver in a pinch, it goes a long way to building your credibility.\"]}),/*#__PURE__*/e(\"p\",{children:\"\\xa0\"}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Cordless drill ($200)\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"147\",src:\"https://framerusercontent.com/images/z2FOcEA7Sf9xJzk4vNKjIa98ZI.webp\",style:{aspectRatio:\"300 / 294\"},width:\"150\"}),/*#__PURE__*/e(\"p\",{children:\"\\xa0Here we get to the edge of what\u2019s standard and what\u2019s required only if you\u2019re a naturally handy sort of FM. A drill is useful in quickly tightening most door handles and desk attachments (if you know where to access the screws) and adjusting monitor arms. But this work isn\u2019t as mundane as it looks, and a drill isn\u2019t as humble a tool as one would think. Ideally you\u2019ll have one of these and never need to use it much. If you\u2019re being super diligent (which we recommend), have a SWMS or quick safety check for whatever task you\u2019ll be regularly carrying out.\"}),/*#__PURE__*/e(\"p\",{children:\"\\xa0\"}),/*#__PURE__*/e(\"p\",{children:\"\\xa0\"}),/*#__PURE__*/e(\"p\",{children:\"\\xa0\"}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Carbon Dioxide Sniffer ($600 \u2013 $1000)\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"150\",src:\"https://framerusercontent.com/images/41lDoJCI00GWfskg7UXAQXLWVn4.webp\",style:{aspectRatio:\"254 / 300\"},width:\"127\"}),/*#__PURE__*/e(\"p\",{children:\"Now things are getting fancy! A sniffer is used to measure indoor air quality, and is brought out by an experienced FM when there are complaints about smells. They can also be used in high volume spaces like indoor car parks, but generally these have more powerful sensors that are in the architecture and fitted to alarms.\"}),/*#__PURE__*/e(\"p\",{children:\"Most FMs won\u2019t have these in their arsenal, but they\u2019re a good tool to have if you have a mixed use facility that includes hot food prep. Grease traps are a notorious source of bad odours, and a sniffer will help demonstrate to stakeholders that even if the (temporary) bad smells are unpleasant, they are not dangerous to health.\"}),/*#__PURE__*/e(\"p\",{children:\"\\xa0\"}),/*#__PURE__*/e(\"p\",{children:\"\\xa0\"}),/*#__PURE__*/t(\"h3\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Lux Meter ($100 \u2013 $500)\"}),\"\\xa0\"]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"150\",src:\"https://framerusercontent.com/images/BHq5eeM4Flb9pcPB8AgN3c5ZgpE.webp\",style:{aspectRatio:\"285 / 300\"},width:\"142\"}),/*#__PURE__*/e(\"p\",{children:\"\\xa0This obscure device will test the amount of light being thrown in a particular spot to answer complaints about too many globes being out. As with many of these tools, the lux meter is rarely used by an FM in proper diagnosis \u2013 that\u2019s for the tradesperson to sort out. Like the sniffer and temperature gun, this is used more to test conditions against compliance for those instances when the requestor is asking for too much \u2013 or at least, more than your budget and directives will allow for. But this cuts the other way too \u2013 if these tools help verify the complaint, the results can be used to bolster a business case to get an approval over the line.\"})]});export const richText14=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/t(\"em\",{children:[\"Case Study will examine a non-standard incident submitted by former and current FMs, where the best course of action was not clear in the moment.\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{})]}),\"I had just started as a temporary FM for a large insurance firm. My portfolio was small \u2013 4 tenancies, with two of them being call centres, one being a warehouse and the sole freehold being their data centre. While the call centres raised the higher volume of work, the data centre was the true mission-critical site.\"]}),/*#__PURE__*/e(\"p\",{children:\"On just my third day, we were faced with one of those chicken/fox/corn conundrums. There was an atrium in the centre of the building, with a void reaching to the roof, and an A-frame array of glass panels allowing natural light in. The exterior glass was being worked on by glaziers who were replacing dry and cracked sealant around the edges. This was delicate work requiring technicians with rope training, and a ladder engineered specifically for the roof, to spread weight across steel joints rather than on the glass itself.\"}),/*#__PURE__*/e(\"p\",{children:\"In the atrium itself there was scaffolding from ground to the first floor (the building was two stories tall). The scaffolding was in to accommodate painters who were touching up the interior walls, and electricians who were replacing downlights.\"}),/*#__PURE__*/e(\"p\",{children:\"With the scaffolding in place, there was walking access only from the security desk and into the atrium. Normally a small scissor lift could get through, but with scaffolding in place, this wasn\u2019t an option.\"}),/*#__PURE__*/e(\"p\",{children:\"\\xa0\"}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Where Things Went Wrong\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"346\",src:\"https://framerusercontent.com/images/hoooqL7to3kXg9spQYatkW3MM.webp\",srcSet:\"https://framerusercontent.com/images/hoooqL7to3kXg9spQYatkW3MM.webp?scale-down-to=512 512w,https://framerusercontent.com/images/hoooqL7to3kXg9spQYatkW3MM.webp 1000w\",style:{aspectRatio:\"1000 / 692\"},width:\"500\"}),/*#__PURE__*/e(\"p\",{children:\"During the sealant works, the wrong ladder was used (one brought in by the glaziers, in contravention to the signed-off SWMS) and the load was not properly distributed. As a result, one of the glass panels was bumped and shattered into a wobbly spider-web of safety glass. I came out with the facilities team who managed the core of the data room itself (I only looked after base building). We were stumped. The glass was suspended in place, but for how long?\"}),/*#__PURE__*/e(\"p\",{children:\"First we secured the area and sent comms, and posted cleaners to ferry anyone coming out on Levels 1 and 2 into the walkway away from going near the north wall, where the panel was suspended over. We also requested a cleaner armed with gauntlets, a mask and goggles for handling glass in case it dropped. We taped off the area to anyone coming in from the ground entrance. I spoke to the portfolio manager (in another city) and we examined options. Normally we would get a scissor in, extend as close as possible to under the glass, and tap it out onto the platform. That wasn\u2019t an option, thanks to the scaffolding. Calling in techs to dismantle the scaffolding was time during which the panel could unexpectedly drop. And even then, it wasn\u2019t a great option.\"}),/*#__PURE__*/e(\"p\",{children:\"A glazier we spoke to talked about spraying the panel with adhesive from the outside, to give it a flat enough surface to attach suction cups to and pull the panel off. But he said this almost never worked and would take a few hours to co-ordinate. Again, we didn\u2019t have the time to do this.\"}),/*#__PURE__*/e(\"p\",{children:\"\\xa0\"}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"The Hard Decision\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"239\",src:\"https://framerusercontent.com/images/Sn6KeTGmFaIeJA74xT163G9I.webp\",srcSet:\"https://framerusercontent.com/images/Sn6KeTGmFaIeJA74xT163G9I.webp?scale-down-to=512 512w,https://framerusercontent.com/images/Sn6KeTGmFaIeJA74xT163G9I.webp 1000w\",style:{aspectRatio:\"1000 / 478\"},width:\"500\"}),/*#__PURE__*/e(\"p\",{children:\"Eventually we decided to go out onto the roof, wear a harness, and tap the glass through in a controlled fall. \u201CControlled\u201D isn\u2019t even the right word for it \u2013 the fall was completely uncontrolled. But at least we\u2019d be observing the landing as safely as possible, with the area evacuated and everyone on hand to remediate as quickly as possible.\"}),/*#__PURE__*/e(\"p\",{children:\"Two taps with a pole was all it took to encourage the 35 kilo ball of glass and film to fall, where it took out a chunk of wall and damaged a stainless steel balustrade before smashing into the ground floor. It was not ideal. An incident report and investigation was required in the aftermath.\"}),/*#__PURE__*/e(\"p\",{children:\"\\xa0\"}),/*#__PURE__*/t(\"h3\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Outcome\"}),\"\\xa0\"]}),/*#__PURE__*/e(\"p\",{children:\"It was deemed after the investigation that the only course of action that could be conceived, with the time and physical restraints we were facing, was the one we took. We were able to recoup the costs of extra cleaners, repairs to the wall, repairs to the balustrade and a replacement panel through insurance. It took a year of arbitration for our insurer to recoup from the original glaziers who caused the damage. They did so on the grounds that the ladder used was not suited for purpose.\"}),/*#__PURE__*/e(\"p\",{children:\"It was determined afterwards that no exterior work should be done on any glass roofing without the area below being closed off, at a minimum. But there was still no foolproof means to prevent an incident like this from becoming very dangerous. In time, it was discussed, there would have to be capital works to replace the glass panels with a standard ceiling, and find another way to bring the natural light in.\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Have you experienced this sort of incident before? 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