{
  "version": 3,
  "sources": ["ssg:https://framerusercontent.com/modules/NEd4VmDdsxM3StIUbddO/fJ8vwGe6kxfz7kj9H7Sk/YouTube.js", "ssg:https://framerusercontent.com/modules/v9QyjB3Pg5jcU7INJjQW/pF0o5Z5qg95EcvmpQLk0/GL3H6ubFy-4.js"],
  "sourcesContent": ["import{jsx as _jsx,jsxs as _jsxs}from\"react/jsx-runtime\";import{useReducer,useState}from\"react\";import{ControlType,addPropertyControls}from\"framer\";import{useIsOnCanvas,emptyStateStyle,containerStyles,defaultEvents,useRadius,borderRadiusControl}from\"https://framer.com/m/framer/default-utils.js@^0.45.0\";var PlayOptions;(function(PlayOptions){PlayOptions[\"Normal\"]=\"Off\";PlayOptions[\"Auto\"]=\"On\";PlayOptions[\"Loop\"]=\"Loop\";})(PlayOptions||(PlayOptions={}));var ThumbnailOptions;(function(ThumbnailOptions){ThumbnailOptions[\"High\"]=\"High Quality\";ThumbnailOptions[\"Medium\"]=\"Medium Quality\";ThumbnailOptions[\"Low\"]=\"Low Quality\";ThumbnailOptions[\"Off\"]=\"Off\";})(ThumbnailOptions||(ThumbnailOptions={}));var ThumbnailFormat;(function(ThumbnailFormat){ThumbnailFormat[\"WebP\"]=\"webp\";ThumbnailFormat[\"JPG\"]=\"jpg\";})(ThumbnailFormat||(ThumbnailFormat={}));/**\n * @framerIntrinsicWidth 560\n * @framerIntrinsicHeight 315\n *\n * @framerSupportedLayoutWidth fixed\n * @framerSupportedLayoutHeight fixed\n *\n * @framerComponentPresetProps isRed, borderRadius\n */ export function Youtube({url,play,shouldMute,thumbnail,isRed,onClick,onMouseEnter,onMouseLeave,onMouseDown,onMouseUp,...props}){const onCanvas=useIsOnCanvas();const isAutoplay=play!==PlayOptions.Normal;const showThumbnail=onCanvas||thumbnail!==ThumbnailOptions.Off&&!isAutoplay;const[isPreloading,preloadVideo]=useReducer(()=>true,false);const[showVideo,startVideo]=useReducer(()=>true,!showThumbnail);const[isHovered,setHovered]=useState(false);const borderRadius=useRadius(props);const hasBorderRadius=borderRadius!==\"0px 0px 0px 0px\"&&borderRadius!==\"0px\";if(url===\"\"){return /*#__PURE__*/ _jsx(Instructions,{});}const parsedURL=parseVideoURL(url);if(parsedURL===undefined){return /*#__PURE__*/ _jsx(ErrorMessage,{message:\"Invalid Youtube URL.\"});}const[videoId,embedURL]=parsedURL;// https://stackoverflow.com/questions/2068344/how-do-i-get-a-youtube-video-thumbnail-from-the-youtube-api\nconst thumbnailURL=getThumbnailURL(videoId,thumbnail,getWebPSupported()?ThumbnailFormat.WebP:ThumbnailFormat.JPG);// https://developers.google.com/youtube/player_parameters\nconst searchParams=embedURL.searchParams;searchParams.set(\"iv_load_policy\",\"3\");searchParams.set(\"rel\",\"0\");searchParams.set(\"modestbranding\",\"1\");searchParams.set(\"playsinline\",\"1\");if(isAutoplay||showThumbnail){searchParams.set(\"autoplay\",\"1\");}if(isAutoplay&&shouldMute){searchParams.set(\"mute\",\"1\");}if(play===PlayOptions.Loop){searchParams.set(\"loop\",\"1\");searchParams.set(\"playlist\",videoId);}if(!isRed){searchParams.set(\"color\",\"white\");}return /*#__PURE__*/ _jsxs(\"article\",{onPointerEnter:()=>setHovered(true),onPointerLeave:()=>setHovered(false),onPointerOver:preloadVideo,onClick:startVideo,style:{...wrapperStyle,borderRadius,transform:hasBorderRadius&&showVideo?\"translateZ(0.000001px)\":\"unset\",cursor:\"pointer\",overflow:\"hidden\"},children:[isPreloading&&/*#__PURE__*/ _jsx(\"link\",{rel:\"preconnect\",href:\"https://www.youtube.com\"}),isPreloading&&/*#__PURE__*/ _jsx(\"link\",{rel:\"preconnect\",href:\"https://www.google.com\"}),/*#__PURE__*/ _jsx(\"div\",{style:{...videoStyle,background:showThumbnail?`center / cover url(${thumbnailURL}) no-repeat`:undefined}}),showVideo?/*#__PURE__*/ _jsx(\"iframe\",{style:videoStyle,src:embedURL.href,frameBorder:\"0\",allow:\"presentation; fullscreen; accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\",onClick:onClick,onMouseEnter:onMouseEnter,onMouseLeave:onMouseLeave,onMouseDown:onMouseDown,onMouseUp:onMouseUp}):/*#__PURE__*/ _jsx(PlayButton,{onClick:startVideo,isHovered:isHovered,isRed:isRed})]});}Youtube.displayName=\"YouTube\";addPropertyControls(Youtube,{url:{type:ControlType.String,title:\"Video\"},play:{type:ControlType.Enum,title:\"Autoplay\",options:Object.values(PlayOptions)},shouldMute:{title:\"Mute\",type:ControlType.Boolean,enabledTitle:\"Yes\",disabledTitle:\"No\",hidden(props){return props.play===PlayOptions.Normal;}},thumbnail:{title:\"Thumbnail\",description:\"Showing a thumbnail improves performance.\",type:ControlType.Enum,options:Object.values(ThumbnailOptions),hidden(props){return props.play!==PlayOptions.Normal;}},isRed:{title:\"Color\",type:ControlType.Boolean,enabledTitle:\"Red\",disabledTitle:\"White\"},...borderRadiusControl,...defaultEvents});const defaultProps={url:\"https://youtu.be/smPos0mJvh8\",play:PlayOptions.Normal,shouldMute:true,thumbnail:ThumbnailOptions.Medium,isRed:true};Youtube.defaultProps=defaultProps;function parseVideoURL(urlString){let url;try{url=new URL(urlString);}catch{const embedURL=getEmbedURL(urlString);return[urlString,embedURL];}if(url.hostname===\"youtube.com\"||url.hostname===\"www.youtube.com\"||url.hostname===\"youtube-nocookie.com\"||url.hostname===\"www.youtube-nocookie.com\"){const pathSegments=url.pathname.slice(1).split(\"/\");// https://www.youtube.com/watch?v=Fop2oskTug8\nif(pathSegments[0]===\"watch\"){const videoId=url.searchParams.get(\"v\");const embedURL1=getEmbedURL(videoId);return[videoId,embedURL1];}// https://www.youtube.com/embed/Fop2oskTug8\nif(pathSegments[0]===\"embed\"){const videoId1=pathSegments[1];return[videoId1,url];}}// https://youtu.be/Fop2oskTug8\nif(url.hostname===\"youtu.be\"){const videoId2=url.pathname.slice(1);const embedURL2=getEmbedURL(videoId2);return[videoId2,embedURL2];}}function getEmbedURL(videoId){return new URL(`https://www.youtube.com/embed/${videoId}`);}function getThumbnailURL(videoId,res,format=ThumbnailFormat.JPG){// https://gist.github.com/a1ip/be4514c1fd392a8c13b05e082c4da363\nconst pre=ThumbnailFormat.WebP?\"https://i.ytimg.com/vi_webp/\":\"https://i.ytimg.com/vi/\";const ext=ThumbnailFormat.WebP?\"webp\":\"jpg\";switch(res){case ThumbnailOptions.Low:return`${pre}${videoId}/hqdefault.${ext}`;case ThumbnailOptions.Medium:return`${pre}${videoId}/sddefault.${ext}`;case ThumbnailOptions.High:return`${pre}${videoId}/maxresdefault.${ext}`;default:return`${pre}${videoId}/0.${ext}`;}}let _getWebPSupported;// https://stackoverflow.com/a/27232658\nfunction getWebPSupported(){// We're going to default to webp because it's pretty widely supported by now\nif(!window){return true;}if(_getWebPSupported!==undefined){return _getWebPSupported;}const element=document.createElement(\"canvas\");if(!!(element.getContext&&element.getContext(\"2d\"))){// was able or not to get WebP representation\nreturn element.toDataURL(\"image/webp\").indexOf(\"data:image/webp\")==0;}else{// very old browser like IE 8, canvas not supported\nreturn false;}}// Helper components\nfunction Instructions(){return /*#__PURE__*/ _jsx(\"div\",{style:{...emptyStateStyle,overflow:\"hidden\"},children:/*#__PURE__*/ _jsx(\"div\",{style:centerTextStyle,children:\"To embed a Youtube video, add the URL to the properties\\xa0panel.\"})});}function ErrorMessage({message}){return /*#__PURE__*/ _jsx(\"div\",{className:\"framerInternalUI-errorPlaceholder\",style:{...containerStyles,overflow:\"hidden\"},children:/*#__PURE__*/ _jsxs(\"div\",{style:centerTextStyle,children:[\"Error: \",message]})});}function PlayButton({onClick,isHovered,isRed}){return /*#__PURE__*/ _jsx(\"button\",{onClick:onClick,\"aria-label\":\"Play\",style:buttonStyle,children:/*#__PURE__*/ _jsxs(\"svg\",{height:\"100%\",version:\"1.1\",viewBox:\"0 0 68 48\",width:\"100%\",children:[/*#__PURE__*/ _jsx(\"path\",{d:\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\",fill:isHovered?isRed?\"#f00\":\"#000\":\"#212121\",fillOpacity:isHovered?isRed?1:.8:.8,style:{transition:\"fill .1s cubic-bezier(0.4, 0, 1, 1), fill-opacity .1s cubic-bezier(0.4, 0, 1, 1)\"}}),/*#__PURE__*/ _jsx(\"path\",{d:\"M 45,24 27,14 27,34\",fill:\"#fff\"})]})});}const buttonStyle={position:\"absolute\",top:\"50%\",left:\"50%\",transform:\"translate(-50%, -50%)\",width:68,height:48,padding:0,border:\"none\",background:\"transparent\",cursor:\"pointer\"};const wrapperStyle={position:\"relative\",width:\"100%\",height:\"100%\"};const centerTextStyle={textAlign:\"center\",minWidth:140};const videoStyle={position:\"absolute\",top:0,left:0,height:\"100%\",width:\"100%\"};\nexport const __FramerMetadata__ = {\"exports\":{\"Youtube\":{\"type\":\"reactComponent\",\"name\":\"Youtube\",\"slots\":[],\"annotations\":{\"framerSupportedLayoutWidth\":\"fixed\",\"framerContractVersion\":\"1\",\"framerIntrinsicHeight\":\"315\",\"framerComponentPresetProps\":\"isRed, borderRadius\",\"framerIntrinsicWidth\":\"560\",\"framerSupportedLayoutHeight\":\"fixed\"}},\"__FramerMetadata__\":{\"type\":\"variable\"}}}\n//# sourceMappingURL=./YouTube.map", "import{jsx as e,jsxs as t}from\"react/jsx-runtime\";import{ComponentPresetsConsumer as a,Link as n}from\"framer\";import{motion as r}from\"framer-motion\";import*as i from\"react\";import{Youtube as o}from\"https://framerusercontent.com/modules/NEd4VmDdsxM3StIUbddO/fJ8vwGe6kxfz7kj9H7Sk/YouTube.js\";import{Youtube as s}from\"https://framerusercontent.com/modules/NEd4VmDdsxM3StIUbddO/vYIHSp44qmOgHgaaijWz/YouTube.js\";import{Youtube as l}from\"https://framerusercontent.com/modules/NEd4VmDdsxM3StIUbddO/zzGLuFF4YkasKl1lrsW9/YouTube.js\";export const richText=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"The Challenge\"})}),/*#__PURE__*/e(\"p\",{children:\"As a company founded by serial entrepreneurs, SoBanHang\u2019s management knew the benefits a team collaboration platform would have, especially during a pandemic.\"}),/*#__PURE__*/e(\"p\",{children:\"To that extent, the team tried a variety of tools including DingTalk, Skype and Telegram but found that while they excelled in certain features, none had the true all-in-one experience that management was looking for.\"}),/*#__PURE__*/e(\"p\",{children:\"Company leadership mentioned the steep learning curve, difficulty in onboarding and lack of an open integration system as well as a lack of local-language support as some of these key challenges.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"The Lark Advantage\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"472\",src:\"https://framerusercontent.com/images/2yncPo710Ht5kP94jWi3x6IpaI.jpg\",srcSet:\"https://framerusercontent.com/images/2yncPo710Ht5kP94jWi3x6IpaI.jpg?scale-down-to=512 512w,https://framerusercontent.com/images/2yncPo710Ht5kP94jWi3x6IpaI.jpg?scale-down-to=1024 1024w,https://framerusercontent.com/images/2yncPo710Ht5kP94jWi3x6IpaI.jpg 1416w\",style:{aspectRatio:\"1416 / 944\"},width:\"708\"}),/*#__PURE__*/e(\"p\",{children:\"In order to combat these challenges, the CEO came across Lark and within 3 days, the entire staff of 45 adopted Lark as the company\u2019s primary communication and collaboration platform.\"}),/*#__PURE__*/e(\"p\",{children:\"With the whole team on Lark, SoBanHang could do away with using siloed apps. This meant greater productivity with more streamlined professional communication with no distractions.\"}),/*#__PURE__*/e(\"p\",{children:\"Going beyond Lark\u2019s core communication and collaboration features, the team are big fans of Lark\u2019s marketplace of open apps, Workplace. In particular Lark Attendance and Approval have allowed management to automate key HR and admin functions, straight from Lark.\"}),/*#__PURE__*/e(\"p\",{children:\"Company management also liked how Lark handles third-party communication by creating a secured instance of groups and docs that allow for external collaboration without having to leave Lark.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"The Result\"})}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Less time needed for onboarding\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Better collaboration for remote teams\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"No need to maintain multiple tools with multiple credentials\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Auto-translation helps to keep teams connected\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Greater cost-savings with Lark\u2019s all-in-one solution\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Key HR tasks integrated straight into Lark\"})})]})]});export const richText1=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"h1\",{children:\"The Challenge\"}),/*#__PURE__*/t(\"ol\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Employees work in different time zones with different cultures and languages, making collaboration difficult\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"The Anker team used a different product for every collaboration scenario (e.g. project management, customer relationship management). As a result, data was scattered in various systems, creating information silos\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Employees from different countries are unable to meet offline, making it difficult to build a cohesive organizational culture\"})})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h1\",{children:\"The Solution\"}),/*#__PURE__*/e(\"h2\",{children:\"Turn cross-border collaboration into an efficient relay race\"}),/*#__PURE__*/e(\"p\",{children:\"Anker conducts business across North America, Europe, East Asia, the Middle East, and South East Asia, with offices in Shenzhen, Tokyo, Munich, Melbourne, and many more cities. Time zone differences made it difficult to find a time for everyone to meet together, and discussions sometimes dragged into days. \"}),/*#__PURE__*/e(\"p\",{children:\"Therefore, employees must take advantage of asynchronous communication, which is made possible by Lark. For example, employees in the US organize their ideas into a Lark Doc during the day. The next day after they wake up, they will receive numerous comments from their colleagues in Europe in the doc. In this way, collaboration can be seamlessly passed on from one region to the next, like a relay race, and Lark is their perfect relay baton. \"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"1125\",src:\"https://framerusercontent.com/images/WzuN2q5JM1f7aT03G6wSev9A.jpg\",srcSet:\"https://framerusercontent.com/images/WzuN2q5JM1f7aT03G6wSev9A.jpg?scale-down-to=512 512w,https://framerusercontent.com/images/WzuN2q5JM1f7aT03G6wSev9A.jpg?scale-down-to=1024 1024w,https://framerusercontent.com/images/WzuN2q5JM1f7aT03G6wSev9A.jpg?scale-down-to=2048 2048w,https://framerusercontent.com/images/WzuN2q5JM1f7aT03G6wSev9A.jpg 4000w\",style:{aspectRatio:\"4000 / 2250\"},width:\"2000\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"When it comes to cross-border communication, something as simple as authorizing a doc to a chat group can slow down the whole process. In the past, Anker had separate tools for chat and docs. When a doc was sent to a chat group, permissions had to be authorized manually. If a colleague forgot to grant the permissions, it would have taken another 12 hours for others to request and obtain authorization, due to time zone differences. Now, using Lark, once a doc is sent to a group chat, everyone in the group chat is automatically granted reading, or editing permission. This dramatically reduces the need for unnecessary back-and-forth communication, and speeds projects up.\"}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"2400\",src:\"https://framerusercontent.com/images/fG2mIhqdF8wYBEBQrYIfnieolsQ.png\",srcSet:\"https://framerusercontent.com/images/fG2mIhqdF8wYBEBQrYIfnieolsQ.png?scale-down-to=512 512w,https://framerusercontent.com/images/fG2mIhqdF8wYBEBQrYIfnieolsQ.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/fG2mIhqdF8wYBEBQrYIfnieolsQ.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/fG2mIhqdF8wYBEBQrYIfnieolsQ.png?scale-down-to=4096 4096w,https://framerusercontent.com/images/fG2mIhqdF8wYBEBQrYIfnieolsQ.png 6400w\",style:{aspectRatio:\"6400 / 4800\"},width:\"3200\"}),/*#__PURE__*/e(\"p\",{children:\"Even though Lark Docs has reduced the number of meetings, sometimes meetings are still necessary. Scheduling across time zones used to be a pain. Employees had to conduct mental arithmetic to find the right slot for meetings. Now, on Lark Calendar, they can view multiple time zones side by side, so that it's easy to see when it's afternoon in LA, it's late night in London. \"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"1125\",src:\"https://framerusercontent.com/images/RQiRWwGqDGxrZKlv90KEmaNCzc.jpg\",srcSet:\"https://framerusercontent.com/images/RQiRWwGqDGxrZKlv90KEmaNCzc.jpg?scale-down-to=512 512w,https://framerusercontent.com/images/RQiRWwGqDGxrZKlv90KEmaNCzc.jpg?scale-down-to=1024 1024w,https://framerusercontent.com/images/RQiRWwGqDGxrZKlv90KEmaNCzc.jpg?scale-down-to=2048 2048w,https://framerusercontent.com/images/RQiRWwGqDGxrZKlv90KEmaNCzc.jpg 4000w\",style:{aspectRatio:\"4000 / 2250\"},width:\"2000\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"What's more, employees from different countries have different proficiency levels in English, often creating language barriers and misunderstandings at work. \"}),/*#__PURE__*/e(\"p\",{children:\"Thanks to Lark's auto-translation, every chat, doc and meeting can be instantly translated into their native languages with one click. This also enables colleagues from different cultural backgrounds to express themselves confidently, creating a sense of participation and belonging.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"2556\",src:\"https://framerusercontent.com/images/Flr47pEaz5GOsOI36m6drDwKRg.png\",srcSet:\"https://framerusercontent.com/images/Flr47pEaz5GOsOI36m6drDwKRg.png?scale-down-to=512 512w,https://framerusercontent.com/images/Flr47pEaz5GOsOI36m6drDwKRg.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/Flr47pEaz5GOsOI36m6drDwKRg.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/Flr47pEaz5GOsOI36m6drDwKRg.png?scale-down-to=4096 4096w,https://framerusercontent.com/images/Flr47pEaz5GOsOI36m6drDwKRg.png 6668w\",style:{aspectRatio:\"6668 / 5112\"},width:\"3334\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"Speed up internal processes and be more customer-responsive\"}),/*#__PURE__*/e(\"p\",{children:\"Browsing Anker's products, you will notice that most of their products have a review of 4.5 stars or higher, which is exceptional for a consumer electronics brand.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"700\",src:\"https://framerusercontent.com/images/hLeDdVyct1zfEqF33UJPY15FuaY.jpg\",srcSet:\"https://framerusercontent.com/images/hLeDdVyct1zfEqF33UJPY15FuaY.jpg?scale-down-to=512 512w,https://framerusercontent.com/images/hLeDdVyct1zfEqF33UJPY15FuaY.jpg?scale-down-to=1024 1024w,https://framerusercontent.com/images/hLeDdVyct1zfEqF33UJPY15FuaY.jpg 1632w\",style:{aspectRatio:\"1632 / 1400\"},width:\"816\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"This can partly be attributed to the fact that Anker treats the voice of its customers as their single source of truth\u2014even for their internal workflows. Customer feedback is relayed and processed internally with agility, and Lark is key to this customer-centric approach.\"}),/*#__PURE__*/e(\"p\",{children:\"Before, issues raised by customers were managed on various disconnected platforms, resulting in a lot of back-and-forth and copy-and-paste. When an issue was finally noticed and resolved, days might have passed. \"}),/*#__PURE__*/e(\"p\",{children:\"Using Lark's open API, the Anker team now connects all their existing third-party systems (such as BI tools and CRMs) with Lark Docs. Team members no longer have to toggle between multiple windows or copy and paste data manually. For example, the data team can insert Tableau charts into Lark Docs directly. The sales team can write up customer information in Lark Docs, which gets automatically synced into Anker's CRM and shared with the management.\"}),/*#__PURE__*/e(\"p\",{children:\"Anker also integrated its own issue management system with Lark Docs to create a unified issue tracking platform. When a colleague resolves an issue or has context to share, they can simply write the information in the doc. The latest progress is automatically synced to their internal issue management system. What used to take hours now only takes 10 minutes. \"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"2168\",src:\"https://framerusercontent.com/images/s9lKBJTJ9V6AEEW6jZE9rMqWqc.png\",srcSet:\"https://framerusercontent.com/images/s9lKBJTJ9V6AEEW6jZE9rMqWqc.png?scale-down-to=512 512w,https://framerusercontent.com/images/s9lKBJTJ9V6AEEW6jZE9rMqWqc.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/s9lKBJTJ9V6AEEW6jZE9rMqWqc.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/s9lKBJTJ9V6AEEW6jZE9rMqWqc.png?scale-down-to=4096 4096w,https://framerusercontent.com/images/s9lKBJTJ9V6AEEW6jZE9rMqWqc.png 6560w\",style:{aspectRatio:\"6560 / 4336\"},width:\"3280\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"Thanks to Lark's open capabilities, Lark Docs have become bridges connecting Anker's various systems, breaking information silos, and speeding up processes. Lark helps Anker turn \\\"customer centric\\\" from a slogan into everyday business processes.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"Build an innovation-oriented culture \"}),/*#__PURE__*/e(\"p\",{children:'In the consumer electronics industry, \"Continuous innovation is a life-or-death issue,\" CEO Steven Yang says. Without constant innovation, a company, however successful it might be, loses its competitiveness in no time. '}),/*#__PURE__*/e(\"p\",{children:\"Anker must keep developing new products and finding new markets. Colleagues from different geographies and cultural backgrounds need to be mobilized to contribute to this great cause. Building an innovation-oriented organizational culture is key.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"878\",src:\"https://framerusercontent.com/images/8v5AFNmnBIJmpTdGNyqxrp6qLI.jpg\",srcSet:\"https://framerusercontent.com/images/8v5AFNmnBIJmpTdGNyqxrp6qLI.jpg?scale-down-to=512 512w,https://framerusercontent.com/images/8v5AFNmnBIJmpTdGNyqxrp6qLI.jpg?scale-down-to=1024 1024w,https://framerusercontent.com/images/8v5AFNmnBIJmpTdGNyqxrp6qLI.jpg?scale-down-to=2048 2048w,https://framerusercontent.com/images/8v5AFNmnBIJmpTdGNyqxrp6qLI.jpg 2702w\",style:{aspectRatio:\"2702 / 1756\"},width:\"1351\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"To that end, Anker conducted a company-wide hackathon, which utilized Lark every step of the way. \"}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Lark Announcement was used to publicize the competition. All employees received a notification in their chat feed\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Lark Survey was used to collect information from participants\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Lark chat groups were created to send updates of the competition\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"During the Hackathon, each group organized and presented their ideas in Lark Docs. Others gave feedback through commenting\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"The hackathon was broadcast via Lark, so that employees everywhere could watch and participate virtually\"})})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"1125\",src:\"https://framerusercontent.com/images/DtojRwCWbCMUeEG8vrF27AdLfd4.jpg\",srcSet:\"https://framerusercontent.com/images/DtojRwCWbCMUeEG8vrF27AdLfd4.jpg?scale-down-to=512 512w,https://framerusercontent.com/images/DtojRwCWbCMUeEG8vrF27AdLfd4.jpg?scale-down-to=1024 1024w,https://framerusercontent.com/images/DtojRwCWbCMUeEG8vrF27AdLfd4.jpg?scale-down-to=2048 2048w,https://framerusercontent.com/images/DtojRwCWbCMUeEG8vrF27AdLfd4.jpg 4000w\",style:{aspectRatio:\"4000 / 2250\"},width:\"2000\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h1\",{children:\"Conclusion\"}),/*#__PURE__*/e(\"p\",{children:'As a company, Anker puts a lot of thought into how they should operate and work together as a team. However, before Lark, it was difficult to turn those ideas into practice. Using Lark, \"customer-centrality\", \"constant innovation\", \"efficient collaboration\" are no longer just empty slogans or principles. They are embedded in the everyday actions of Anker employees, because the tools we use shape the way we work.'}),/*#__PURE__*/t(\"p\",{children:[\"Feeling inspired? \",/*#__PURE__*/e(n,{href:\"https://www.larksuite.com/en_us/salessupport?from=customers_anker\",motionChild:!0,nodeId:\"GL3H6ubFy\",openInNewTab:!0,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(r.a,{children:\"Contact us to schedule a customized demo\"})}),\", and see how Lark can help your company implement these best practices.\"]})]});export const richText2=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"h2\",{children:\"The Challenges\"}),/*#__PURE__*/e(\"p\",{children:\"As V12Software welcomed more clients, the team started to look into how to make onboarding, consultation, and retention a closed loop in order to achieve customer success efficiently and at scale. \"}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",children:[/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"In need of greater transparency\"}),\": Previously, customer data was tracked separately in different places, making it difficult to track sales and customer progress holistically. This made it harder to make informed decisions, and also created hurdles for sales and customer success teams to know how they perform over a period of time.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})})]}),/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",children:[/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Missing the opportunity to rise above\"}),\": With sales information spread across different platforms and siloed from each other, each group in the sales team risked operating in a vacuum. It not only hindered the ability to optimize sales performance but also created blind spots that could make it easy to overlook opportunities for improvement.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})})]}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Better ways to focus on a book of business\"}),\": Both the advisors and their managers on the customer success team sought more flexibility in browsing and analyzing customer portfolios without distracting the team with countless views. They needed a solution that would allow them to focus on their own customers while being able to update client status centrally.\"]})})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"The Solutions\"}),/*#__PURE__*/e(\"p\",{children:\"The V12Software team initially tried Slack and ClickUp as alternatives for internal communication and customer success management but had difficulties receiving reminders, notifications, and reports directly in their chat feed without additional integration. With the help of Lark's customer success team, the team built a customer management hub using Lark Base from scratch.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:\"A unified customer management hub\"}),/*#__PURE__*/e(\"p\",{children:\"For V12Software, customer success hinges on understanding customer goals, responding to requests promptly, and proactively identifying needs to ensure a smooth flow from onboarding to retention. To achieve this, Mona consolidated sales and customer success teams' workspace into Lark Base, centralizing sales leads, onboarding status, follow-up dates, and key information.\"}),/*#__PURE__*/e(\"ul\",{children:/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",children:[/*#__PURE__*/e(\"p\",{children:\"The sales team can conveniently submit new deals through the form view in Lark Base, whether in the office or on the go. The automated workflow will also calculate commissions based on deal type and promotions, returning a real-time total for sales leaders to refer to. With sales data centralized, each leader in the team can easily track their group's performance separately. They can also compare progress across different groups to identify areas for improvement. This allows the team to continuously optimize their sales strategy and drive better results.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"329\",src:\"https://framerusercontent.com/images/mNbZ0NupU8QJul6zoYdeqTvWphg.png\",srcSet:\"https://framerusercontent.com/images/mNbZ0NupU8QJul6zoYdeqTvWphg.png?scale-down-to=512 512w,https://framerusercontent.com/images/mNbZ0NupU8QJul6zoYdeqTvWphg.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/mNbZ0NupU8QJul6zoYdeqTvWphg.png 1280w\",style:{aspectRatio:\"1280 / 658\"},width:\"640\"})]})}),/*#__PURE__*/e(\"ul\",{children:/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",children:[/*#__PURE__*/e(\"p\",{children:\"The customer success team can key in and track customer onboarding and follow-ups efficiently in Base; in addition, each group under the customer success team can view records only related to them through custom permissions, and each advisor on the team can further create private views only available to themselves to organize clients easily.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"421\",src:\"https://framerusercontent.com/images/I7GIKJVuwT7GxE1Ay7hFAq01qTI.png\",srcSet:\"https://framerusercontent.com/images/I7GIKJVuwT7GxE1Ay7hFAq01qTI.png?scale-down-to=512 512w,https://framerusercontent.com/images/I7GIKJVuwT7GxE1Ay7hFAq01qTI.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/I7GIKJVuwT7GxE1Ay7hFAq01qTI.png 1280w\",style:{aspectRatio:\"1280 / 842\"},width:\"640\"})]})}),/*#__PURE__*/e(\"p\",{children:'With all customer success records organized in one place, the team can gain the transparency needed to continuously make improvements. \"What I like a lot on top of the ability to create different dashboards so easily is that we can also access the dashboards directly in chats,\" says Mona, \"it really helps our teams and the managers stay on top of how they are doing, and actually makes the number useful for the team.\" In Lark, the dashboards created for each team are further added as a tab for the teams to view charts within a group chat, and discuss needed actions in order to improve the numbers.'}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"473\",src:\"https://framerusercontent.com/images/r4vzhcLQwxLntP2HngDUitG3as.gif\",srcSet:\"https://framerusercontent.com/images/r4vzhcLQwxLntP2HngDUitG3as.gif?scale-down-to=512 512w,https://framerusercontent.com/images/r4vzhcLQwxLntP2HngDUitG3as.gif?scale-down-to=1024 1024w,https://framerusercontent.com/images/r4vzhcLQwxLntP2HngDUitG3as.gif 1310w\",style:{aspectRatio:\"1310 / 946\"},width:\"655\"}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:\"Free up teams for more customer work\"}),/*#__PURE__*/e(\"p\",{children:\"In Lark Base, the V12Software team has established automated processes, allowing sales and customer success teams to work more closely with a customer. When a new sale is made, the automated workflow will add the customer into the marketing advisors' workspace, so that the customer success team knows there are new customers that urgently need to be onboarded. With the automated workflow in place, the sales team no longer needs to manually remind the customer success team and hold multiple meetings to ensure a smooth transition. \"}),/*#__PURE__*/e(\"p\",{children:\"In addition, the customer success team boosts punctuality by turning on reminders for key dates in a few clicks, so that they can follow up with customers on their status on time upon receiving the reminder through Lark's Messenger. \"}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"384\",src:\"https://framerusercontent.com/images/JMvnw2I1DnsCNci5eResrIywso.png\",srcSet:\"https://framerusercontent.com/images/JMvnw2I1DnsCNci5eResrIywso.png?scale-down-to=512 512w,https://framerusercontent.com/images/JMvnw2I1DnsCNci5eResrIywso.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/JMvnw2I1DnsCNci5eResrIywso.png 1280w\",style:{aspectRatio:\"1280 / 769\"},width:\"640\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"With a unified customer management hub in place, the sales and customer success teams at V12Software have more time to focus on onboarding, following up with customers, and improving customer success, and are able to gain a better understanding on how each team performs comparatively in order to capture the opportunity to rise above.\"})]});export const richText3=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"div\",{className:\"framer-text-module\",style:{\"--aspect-ratio\":\"560 / 315\",aspectRatio:\"560 / 315\",height:\"auto\",width:\"100%\"},children:/*#__PURE__*/e(a,{componentIdentifier:\"module:NEd4VmDdsxM3StIUbddO/vYIHSp44qmOgHgaaijWz/YouTube.js:Youtube\",children:t=>/*#__PURE__*/e(s,{...t,isRed:!0,play:\"Off\",shouldMute:!0,thumbnail:\"Medium Quality\",url:\"https://www.youtube.com/watch?v=hkQHciv2KK0\"})})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"568\",src:\"https://framerusercontent.com/images/gnlL0jU33Hr96DW2XWXGaTNofGc.png\",srcSet:\"https://framerusercontent.com/images/gnlL0jU33Hr96DW2XWXGaTNofGc.png?scale-down-to=512 512w,https://framerusercontent.com/images/gnlL0jU33Hr96DW2XWXGaTNofGc.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/gnlL0jU33Hr96DW2XWXGaTNofGc.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/gnlL0jU33Hr96DW2XWXGaTNofGc.png?scale-down-to=4096 4096w,https://framerusercontent.com/images/gnlL0jU33Hr96DW2XWXGaTNofGc.png 5112w\",style:{aspectRatio:\"5112 / 1136\"},width:\"2556\"}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"The Challenge\"})}),/*#__PURE__*/e(\"p\",{children:\"Before using Lark, Surgo Media juggled multiple collaboration platforms to manage different aspects of their business. However, as their client base quickly expanded, their existing collaboration tools were not scaling well to adapt to their speed of growth. \"}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Scattered client information\"}),\": They would use different communication platforms to cater to each client's preferred mode of contact. Not only was it difficult to juggle various clients on different apps, but they also could not efficiently search across all the apps for specific information\"]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"No bird's eye view on business performance: \"}),\"Surgo couldn't track real-time key metrics across multiple essential areas, such as revenue, profitability, deliverable statuses, hiring, and marketing campaigns, which led to many hours wasted on manual work and scattered spreadsheets\"]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Inefficient workflows: \"}),\"Surgo spent lots of time manually sharing data with customers, updating project statuses, and writing up tedious, repetitive reminder messages, which resulted in inefficient collaboration \"]})}),/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",children:[/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Slow onboarding: \"}),\"Each new client or employee had to create several new accounts, such as Loom, Slack, and Google Docs, to complete the onboarding process and wasted time trying to find materials and tutorials\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})})]})]}),/*#__PURE__*/e(\"p\",{children:'\"I tried integrating everything with Zapier\u2014but it wasn\u2019t efficient at all.\" says Alexei, \"Since everything was siloed within separate apps, we couldn\\'t have a comprehensive view of everything going on with clients and overall the business performance.\"'}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"The Solution\"})}),/*#__PURE__*/e(\"p\",{children:\"With Lark, the Surgo team is able to consolidate internal chats and communication with clients onto Lark, automate client management workflows, create visualized dashboards for marketing campaign performance, all to lift client partnerships and grow their business efficiently.\"}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"Everyone. And everything. On Lark.\"}),/*#__PURE__*/e(\"p\",{children:'All communication with every client and team member is now happening Lark through chat groups, email, and video meetings. \"Before, we had to use Google Meet, Zoom, and more platforms to meet with clients.\" says Alexei, \"Now, our customers are all on Lark. I keep track of everything without having important information fall through the cracks.\"'}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"900\",src:\"https://framerusercontent.com/images/AWPemlK7dgUWlovUmxkkCJWFdk.png\",srcSet:\"https://framerusercontent.com/images/AWPemlK7dgUWlovUmxkkCJWFdk.png?scale-down-to=512 512w,https://framerusercontent.com/images/AWPemlK7dgUWlovUmxkkCJWFdk.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/AWPemlK7dgUWlovUmxkkCJWFdk.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/AWPemlK7dgUWlovUmxkkCJWFdk.png 2880w\",style:{aspectRatio:\"2880 / 1800\"},width:\"1440\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:'Plus, when having everyone on one platform, they don\\'t need to worry about any geographic or language barriers. \"We work with a lot of remote teams, and a bunch are using multiple languages for work, \" says Alexei, \"so Lark\\'s translation features help a lot with our communication and we don\\'t need to use an external tool to manually translate.\" '}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"833\",src:\"https://framerusercontent.com/images/6alwDYaR4cTyq4bZXYHNn5q7968.png\",srcSet:\"https://framerusercontent.com/images/6alwDYaR4cTyq4bZXYHNn5q7968.png?scale-down-to=512 512w,https://framerusercontent.com/images/6alwDYaR4cTyq4bZXYHNn5q7968.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/6alwDYaR4cTyq4bZXYHNn5q7968.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/6alwDYaR4cTyq4bZXYHNn5q7968.png 2453w\",style:{aspectRatio:\"2453 / 1666\"},width:\"1226\"}),/*#__PURE__*/t(\"p\",{children:[\"The team at Surgo Media is able to make use of real-time \",/*#__PURE__*/e(n,{href:\"https://www.larksuite.com/en_us/product/video?from=surgo-customer-story\",motionChild:!0,nodeId:\"GL3H6ubFy\",openInNewTab:!0,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(r.a,{children:\"video meeting\"})}),\" translation subtitles, and all of their chat messages can be automatically translated for easy communication, too.\"]}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"Real-time data on business and clients.\"}),/*#__PURE__*/t(\"p\",{children:['\"The Lark feature that especially transformed Surgo is Lark Base dashboards: being able to pull statistics from everything across their business helps us ',/*#__PURE__*/e(\"strong\",{children:'save up to 4 hours a day.\"'})]}),/*#__PURE__*/t(\"p\",{children:[\"With \",/*#__PURE__*/e(n,{href:\"https://www.larksuite.com/product/base?from=surgo-customer-story\",motionChild:!0,nodeId:\"GL3H6ubFy\",openInNewTab:!0,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(r.a,{children:\"Lark Base\"})}),\", Surgo Media has a bird's eye view on their business performance by tracking all business metrics, like revenue, sales, profitability, budgeting, and costs in one dashboard. 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To address this challenge, Xiaomi has adopted the use of asynchronous meetings. Rather than scheduling meetings in different time zones, team leads send out a Lark Doc with project information and all relevant stakeholders are able to collaborate on the same document asynchronously. This allows team members to work on the project at their own convenience and avoids the need for scheduling meetings across time zones.\"}),/*#__PURE__*/t(\"ol\",{children:[/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",children:[/*#__PURE__*/e(\"p\",{children:\"Project lead sends out a group message and a Lark Doc for everyone to put in their inputs\"}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"398\",src:\"https://framerusercontent.com/images/VJgMnN4X5YqMek6bkkkyvwjYBk.png\",srcSet:\"https://framerusercontent.com/images/VJgMnN4X5YqMek6bkkkyvwjYBk.png?scale-down-to=512 512w,https://framerusercontent.com/images/VJgMnN4X5YqMek6bkkkyvwjYBk.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/VJgMnN4X5YqMek6bkkkyvwjYBk.png 1500w\",style:{aspectRatio:\"1500 / 797\"},width:\"750\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})})]}),/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",children:[/*#__PURE__*/t(\"p\",{children:[\"Everyone contributes at their own time before the stipulated deadline\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"763\",src:\"https://framerusercontent.com/images/Ft2Am2jsF8b0miuewVWsHeg5kto.jpg\",srcSet:\"https://framerusercontent.com/images/Ft2Am2jsF8b0miuewVWsHeg5kto.jpg?scale-down-to=512 512w,https://framerusercontent.com/images/Ft2Am2jsF8b0miuewVWsHeg5kto.jpg?scale-down-to=1024 1024w,https://framerusercontent.com/images/Ft2Am2jsF8b0miuewVWsHeg5kto.jpg?scale-down-to=2048 2048w,https://framerusercontent.com/images/Ft2Am2jsF8b0miuewVWsHeg5kto.jpg 2880w\",style:{aspectRatio:\"2880 / 1526\"},width:\"1440\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"strong\",{children:\"Lark \"}),/*#__PURE__*/e(n,{href:\"https://www.larksuite.com/solutions/usecase/global-collaboration?from=customers_xiaomi\",motionChild:!0,nodeId:\"GL3H6ubFy\",openInNewTab:!0,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(r.a,{children:/*#__PURE__*/e(\"strong\",{children:\"supports over 100 source language translations\"})})}),/*#__PURE__*/e(\"strong\",{children:\", allowing you to work comfortably in your native language. \"})]})]})]}),/*#__PURE__*/e(\"p\",{children:\"This approach allows meetings to be used only when they are most necessary, giving people more time to contribute in their preferred language and enabling access to information even if people cannot meet at the same time.\"}),/*#__PURE__*/e(\"h1\",{children:\"Conclusion\"}),/*#__PURE__*/t(\"p\",{children:[\"In summary, Lark has proven to be a valuable resource for Xiaomi in establishing a hybrid work environment that allows for effective collaboration and communication regardless of team members' locations. Through its ability to drive more efficient meetings, facilitate better cross-border collaboration, and provide unified workplace solutions, Lark has helped Xiaomi overcome the challenges of working with a distributed team and has contributed to the company's success. If you're looking to improve collaboration and communication within your own organization, we highly recommend giving Lark a try. \",/*#__PURE__*/e(n,{href:\"https://www.larksuite.com/en_us/salessupport?from=customers_xiaomi\",motionChild:!0,nodeId:\"GL3H6ubFy\",openInNewTab:!0,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(r.a,{children:\"You can learn more and get started with Lark here.\"})})]})]});export const richText6=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"The Challenge\"})}),/*#__PURE__*/e(\"p\",{children:\"Before the pandemic, AMBD staff worked directly with tenants and other third-party personnel, often using paper forms and manual systems.\"}),/*#__PURE__*/e(\"p\",{children:\"With the pandemic necessitating social distancing, the manual processes that worked in the past would no longer suffice and AMBD needed a solution to not only take complex face-to-face interactions digital but also to improve overall efficiency.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"The Lark Advantage\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"319\",src:\"https://framerusercontent.com/images/F94cNS34RhgZE5Wid18zyjiczE.jpg\",srcSet:\"https://framerusercontent.com/images/F94cNS34RhgZE5Wid18zyjiczE.jpg?scale-down-to=512 512w,https://framerusercontent.com/images/F94cNS34RhgZE5Wid18zyjiczE.jpg?scale-down-to=1024 1024w,https://framerusercontent.com/images/F94cNS34RhgZE5Wid18zyjiczE.jpg 1572w\",style:{aspectRatio:\"1572 / 638\"},width:\"786\"}),/*#__PURE__*/e(\"p\",{children:\"Lark was introduced to AMBD by the Digital Promotion Team at The Representative Office of AEONMALL Co., Ltd in Ho Chi Minh City and endorsed by the New Business Strategy Team in AEONMALL VIETNAM.\"}),/*#__PURE__*/e(\"p\",{children:\"Lark was able to solve AMBD\u2019s core issue of managing tenants while social distancing by using Lark\u2019s Approval and Survey features.\"}),/*#__PURE__*/e(\"p\",{children:\"These features, designed to work seamlessly on any platform and device, allowed AMBD management to keep on top of mall activities through a centralized knowledge system where all approvals would go through.\"}),/*#__PURE__*/e(\"p\",{children:\"AMBD management also had praise for Lark\u2019s Announcement, allowing it to quickly disseminate information to tenants and receive feedback succinctly.\"}),/*#__PURE__*/e(\"p\",{children:\"With requests now centralized on Lark, AMBD management is also able to better track and analyze long-term data, improving decision making across the board.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"The Result\"})}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Lark has given AMBD the ability to do away with manual paper-based processes\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Proper social distancing can be implemented\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Centralized reporting for better knowledge management\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Improved efficiency thanks to a single channel of feedback\"})}),/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",children:[/*#__PURE__*/e(\"p\",{children:\"Lark helped management continuing engaging with tenants via mobile announcements\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})})]})]})]});export const richText7=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"h1\",{children:/*#__PURE__*/e(\"strong\",{children:\"Challenge\"})}),/*#__PURE__*/e(\"p\",{children:\"Outlandish was trying to find the most effective way to connect their global, remote team. With employees based in China, US, UK, and the Phillipines, they struggled with streamlining all operations and updates from different geographical locations into one platform. They used over 10 different collaboration platform tools, such as Google Workspace, Microsoft Office, Zoom, Monday.com, Whatsapp, Calendly, and more.\"}),/*#__PURE__*/e(\"p\",{children:\"When working with employees around the world, some collaboration apps are not available for use in certain regions, which also led to communication challenges across separate platforms and time zones. Outlandish found it specifically challenging when collaboration on documents and processes alongside global teamwork.\"}),/*#__PURE__*/e(\"h1\",{children:/*#__PURE__*/e(\"strong\",{children:\"Solution\"})}),/*#__PURE__*/e(\"p\",{children:'Now, with Lark, Outlandish manages their employees and works all under one app. \"We found out quickly that we preferred it over mixing different software. All in one is much better. It is also very fairly priced and has a very good freemium version,\" says William August, CEO of Outlandish. The team now saves up to an hour a day on manual work, thanks to Lark\\'s centralized platform, automated workflows, and team-focused features.'}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"Bringing the team together has never been easier. \"}),/*#__PURE__*/e(\"p\",{children:'Since the entire team is dispersed, Lark brings everyone together through chat, video conferencing, and email. All of their employees conduct all communication via Lark, which is friendly for use in all geographical regions, so that they no longer need to juggle across various apps to communicate with each other. \"Lark brings my team together through group meetings, cameras on and chats. It\\'s a really great tool for building a community as well,\" says William.'}),/*#__PURE__*/e(\"p\",{children:\"Moreover, each region focuses on different initiatives\u2014such as UK on Ad Management, US on Livestream Operations, and more. With these different regional focuses, they also have chat groups per regional department to help streamline communications and make their discussions more focused.\"}),/*#__PURE__*/e(\"p\",{children:\"When collaborating with teammates in different regions, Lark makes it easy for them to see their coworker's time zones, so they can take into account different schedules when creating meetings. 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They have a Lark Base that they use to track creators internally, one main sheet, and sheets for each client. To manage these various sheets, they have advanced permissions for each client where they can see their creators but no-one else can. \\\"It's just an extremely efficient way to communicate. Without this advanced permission and Lark Base, I can't imagine how this would have been possible without building a whole custom system internally. Lark is great for building systems fast,\\\" says William.\"}),/*#__PURE__*/e(\"p\",{children:\"Lark Base also has an in-built business intelligence system, which helps them track work, easily search for information, and quickly build out dashboards. 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These were tools that the company had been paying for separately\"}),/*#__PURE__*/e(\"p\",{children:\"Teams in the company are able to communicate better, fostering greater collaboration and team spirit\"}),/*#__PURE__*/e(\"p\",{children:\"WhiteCoat\u2019s employees reported higher productivity using Lark's mobile app to take of business from wherever they were\"})]});export const richText9=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"The Challenge\"})}),/*#__PURE__*/t(\"p\",{children:[\"With over 30% of their team located globally, \",/*#__PURE__*/e(n,{href:\"https://www.voromotors.com/\",motionChild:!0,nodeId:\"GL3H6ubFy\",openInNewTab:!0,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(r.a,{children:\"Voro Motors\"})}),\" found it challenging to connect their distributed teams\u2014especially between Asian regions and their California HQ. 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One of their major struggles was managing their team's collaboration efforts using multiple tools, which caused inefficiencies and delays in their work. Despite trying collaboration platforms like Basecamp, they still faced significant obstacles due to the lack of suitable chat tools for corporate communication. They then turned to Zoho Cliq as an alternative, which offered more of the necessary components such as mail and project management in one application. However, as the team grew larger, navigating the accumulated information in Zoho Cliq became a daunting task. \"}),/*#__PURE__*/e(\"p\",{children:\"Fortunately, their search for the ideal communication and collaboration platform led them to discover Lark, a solution that catered to all their needs by integrating all the essential features into one platform. 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Also, given the company's mission to provide affordable internet services to underserved communities in Nairobi at a fraction of the market rate, Lark is a more viable solution.\"}),/*#__PURE__*/e(\"p\",{children:\"This move not only ensured effective communication and collaboration but also created job opportunities for individuals in the communities they served, including women. Another advantage was that most of the employees were young and already familiar with chat tools like WhatsApp, making it easy for them to adopt Lark as a work tool.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"em\",{children:'\"With Lark, anyone with a phone and internet can be hired by Ahadi Wireless and our employees can communicate with anyone from any community, regardless of their physical location\" - Johnstone, Director of Sales'})}),/*#__PURE__*/e(\"p\",{children:\"Currently, Ahadi Wireless provides its affordable internet services to eight large communities across Nairobi, which span an area of at least 30km\\xb2. As a result, the company operates on a virtual basis, with everyone practically working on the app. Managing issues on the ground can sometimes be a challenge, particularly when the manager or team leader cannot be present immediately on-site. \"}),/*#__PURE__*/e(\"p\",{children:\"To overcome this hurdle, the team relies on Lark meetings to collaboratively solve problems as if a senior manager were present and working alongside them, despite not being physically present. This feature has proven invaluable, enhancing team communication and productivity while ensuring that customer issues are addressed promptly.\"}),/*#__PURE__*/e(\"img\",{alt:\"ahadi wireless\",className:\"framer-image\",height:\"471\",src:\"https://framerusercontent.com/images/FDiCQHKlIZROexhNJ2qsA2fvZo.png\",style:{aspectRatio:\"1467 / 942\"},width:\"733\"}),/*#__PURE__*/e(\"p\",{children:\"Being on the move often also means incurring expenses for the team. 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With Lark, Ahadi Wireless could deliver comprehensive end-to-end customer service\u2013starting from registration to aftersales support. \"}),/*#__PURE__*/e(\"p\",{children:\"For instance, Ahadi Wireless requires users to generate a one-time code each time they complete a login, registration, or make a payment to ensure security. However, if the message fails to deliver from the company's system, customers are prompted to call the sales team for inquiries, which can be a slow process. \"}),/*#__PURE__*/e(\"p\",{children:\"To address this issue, Ahadi Wireless utilized Lark's ability to create new processes within the application and developed a bot that sales teams can use to request an SMS code. The bot links to their own database to check and automatically respond with the correct code, reducing response time and preventing database overload.\"}),/*#__PURE__*/e(\"img\",{alt:\"ahadi wireless\",className:\"framer-image\",height:\"546\",src:\"https://framerusercontent.com/images/Gg6B3Iw8woeIkuFgsIgoGwvG9M.png\",style:{aspectRatio:\"1354 / 1093\"},width:\"677\"}),/*#__PURE__*/e(\"p\",{children:\"With Lark, customers no longer need to wait for sales representatives to manually search for their one-time codes for every login or payment request, resulting in a significant decrease in inquiries. Moreover, the limited access to customer data ensures that sensitive information remains secure within a selected few.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"em\",{children:'\"We can create multiple bots for specific internal needs through the AI bot system, which is a great feature of Lark.\" - Maina, DevOps Team Leader'})}),/*#__PURE__*/e(\"p\",{children:\"And if there are any issues post-installation, the clients would usually contact their sales representative, who would then forward their request to the technical team in India previously. Unfortunately, this process resulted in many messages being lost in transit, leading to unresolved issues. Although the company tried to use Zendesk as a helpdesk solution, it was not effective as most of the seats were given to the customer support team rather than actual technical staff to solve problems. The approach was time-consuming, and requests were often directed to the wrong department, causing further delays.\"}),/*#__PURE__*/e(\"img\",{alt:\"ahadi wireless\",className:\"framer-image\",height:\"391\",src:\"https://framerusercontent.com/images/770dvL6ut2JkAPmd8D3AloAlM3A.png\",style:{aspectRatio:\"1100 / 783\"},width:\"550\"}),/*#__PURE__*/e(\"p\",{children:\"To overcome this challenge, Ahadi Wireless developed a mobile application and integrated it with Lark. When a customer submits an issue, it generates a problem ticket and links to the appropriate chat group. The application also determines the user's community by detecting their IP address. The problem then goes to the right community group, where staff can address the client's concerns directly. This Lark group would also comprise of a technical support team, sales team, and customer service team, allowing anyone to respond to the problem promptly. \"}),/*#__PURE__*/e(\"p\",{children:\"By using this approach, customers receive instant responses and solutions, and all messages are recorded in the company's database. The accumulated data can even be used to develop an AI or automated response system later on.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:\"From Dispersed to Connected Teams: Community and Culture Building\"}),/*#__PURE__*/e(\"p\",{children:\"Ahadi Wireless's decentralized structure has made it easy for their customers to get timely assistance, but there are some pain points associated with it, such as the challenge of connecting with employees and building a company culture. \"}),/*#__PURE__*/e(\"img\",{alt:\"ahadi wireless\",className:\"framer-image\",height:\"428\",src:\"https://framerusercontent.com/images/PUEjHIxkU9p1bvfUlII5n8UueBA.jpg\",style:{aspectRatio:\"1200 / 857\"},width:\"600\"}),/*#__PURE__*/e(\"p\",{children:\"To address this issue, the founder of the company has come up with several innovative solutions that leverage Lark's features. For instance, bi-weekly sessions called 'Roundtable with Kaka Tiger' are hosted on Lark where employees can participate and discuss various topics related to company culture and personal development. This approach not only helps build a sense of community and belonging among the team members but also provides potential hires with a glimpse of the company culture and values, making it more attractive to join Ahadi Wireless.\"}),/*#__PURE__*/e(\"img\",{alt:\"ahadi wireless\",className:\"framer-image\",height:\"391\",src:\"https://framerusercontent.com/images/zb3f7DIlv95miamIIyZSn0lJqD8.png\",style:{aspectRatio:\"1100 / 783\"},width:\"550\"}),/*#__PURE__*/e(\"p\",{children:\"Furthermore, an inspiration group was created on Lark to share ideas, videos, and images that serve as a morale booster for employees. This group helps keep the team members engaged and motivated, despite being geographically dispersed across the country. By leveraging Lark's features in this way, Ahadi Wireless has been able to create a strong sense of community and foster a positive work culture, even in a decentralized work environment.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"em\",{children:'\"Lark fosters an inclusive work environment where everyone can collaborate. We utilize groups for a variety of purposes, such as brainstorming, process improvement, and issue resolution. Lark enables and enhances this type of company culture. In a traditional African context, Lark exposes employees to a positive professional environment, and we have noticed significant improvements in employee behavior and performance over time.\" - Muriithi, General Operation Manager'})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"Ahadi Wireless' Commitment to People and Connectivity\"}),/*#__PURE__*/e(\"p\",{children:\"In conclusion, Ahadi Wireless recognizes that connectivity and people are at the heart of their business operations. The adoption of Lark has proven to be a significant step in keeping their employees connected while also enhancing their end-to-end processes to improve customer satisfaction. The company's success in addressing both internal and external challenges with the help of Lark highlights the value of collaborative tools in streamlining workflow and providing top-notch customer support. 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}