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  "sourcesContent": ["import{jsx as e,jsxs as t}from\"react/jsx-runtime\";import{ComponentPresetsConsumer as a,Link as n}from\"framer\";import{motion as r}from\"framer-motion\";import*as i from\"react\";import{Youtube as s}from\"https://framerusercontent.com/modules/NEd4VmDdsxM3StIUbddO/vYIHSp44qmOgHgaaijWz/YouTube.js\";export const richText=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"BACKGROUND\"})}),/*#__PURE__*/e(\"p\",{children:\"With business growth and an expanding workforce, several challenges have arisen in FOMO Pay's daily workflow and team collaboration. Their previous tools are no longer sufficient for handling the increasing volume of tasks, projects, and client requests. As a result, they recognize the necessity of adopting a more integrated working system to address these challenges.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"The Challenges\"})}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Alignment and Communication Flow: \"}),\"More standardized communication processes were needed to ensure efficient information transfer, improve customer satisfaction, and enhance responsiveness to client needs.\"]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Task and Project Management: \"}),\"Workflows needed further optimization from consolidating tools to enable more efficient management of the increased tasks and projects. \"]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Cross-functional Collaboration: \"}),\"As product features were launched and modified, a streamlined approval process was needed to reduce wait times and accelerate the development cycle.\"]})})]}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"Solutions\"})}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Streamlining Customer Onboarding with Lark Form and Lark Base\"})}),/*#__PURE__*/e(\"p\",{children:\"At FOMO Pay, ensuring a smooth handoff from Sales to Customer Success Management (CSM) is crucial for customer satisfaction and growth. However, dealing with the increasing demand from customers, FOMO Pay identified gaps in its previous systems. While these systems were functional, they were still faced with communication and collaboration challenges that could impact the overall customer experience, prompting the need for more efficient onboarding and improved sales performance.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"Before Lark:\"})}),/*#__PURE__*/e(\"p\",{children:\"As one of the frontline teams at FOMO Pay, the sales team is responsible for processing a large volume of applications from potential clients and redistributing requests to the appropriate departments. This approach occasionally resulted in gaps or inconsistencies in the data shared with the CSM team, impacting the overall efficiency of the customer onboarding process.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"After Lark:\"})}),/*#__PURE__*/e(\"p\",{children:\"With the implementation of Lark Base and the integration of Lark Forms on their website, clients can now directly select the relevant categories. This automation streamlined the request process, ensuring inquiries reached the right teams more quickly and accurately. Direct categorization via Lark Base also alleviated the workload and potential error rates of intermediary teams. As a result, the client onboarding process became smoother and faster, accelerating lead conversion.\"}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"367\",src:\"https://framerusercontent.com/images/C3zRxY1JHUpmyB7r0HaRPBW5BU.png\",srcSet:\"https://framerusercontent.com/images/C3zRxY1JHUpmyB7r0HaRPBW5BU.png?scale-down-to=512 512w,https://framerusercontent.com/images/C3zRxY1JHUpmyB7r0HaRPBW5BU.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/C3zRxY1JHUpmyB7r0HaRPBW5BU.png 1249w\",style:{aspectRatio:\"1249 / 734\"},width:\"624\"}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"374\",src:\"https://framerusercontent.com/images/NaqzeLdyV4ZzT9TDzLDA55QySA.png\",srcSet:\"https://framerusercontent.com/images/NaqzeLdyV4ZzT9TDzLDA55QySA.png?scale-down-to=512 512w,https://framerusercontent.com/images/NaqzeLdyV4ZzT9TDzLDA55QySA.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/NaqzeLdyV4ZzT9TDzLDA55QySA.png 1256w\",style:{aspectRatio:\"1256 / 748\"},width:\"628\"}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Building All-in-one Task Management System\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"Before Lark:\"})}),/*#__PURE__*/e(\"p\",{children:\"Previously, FOMO Pay's marketing team operated on segmented platforms, which were sufficient for managing a specific volume of tasks. However, with business growth and a surge in tasks and projects, a more integrated task management system became necessary to enable team members to better track their tasks and projects.  \"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"After Lark:\"}),\" \"]}),/*#__PURE__*/e(\"p\",{children:\"Lark has become the central hub for the marketing team to manage tasks and projects. By adopting this all-in-one system, team members can now receive real-time updates and reminders through Lark Messenger. The task dashboard enables the team to reduce the weekly meeting time for task alignment by 10%, resulting in a 10% increase in workflow efficiency. \"}),/*#__PURE__*/e(\"p\",{children:\"Additionally, with seamless integration, Lark empowers the marketing team to prepare and execute major events more efficiently. By utilizing video conferencing tools, calendar sharing and forms, the marketing team can effectively distribute rosters, allocate tasks, and share critical information with team members. This approach ensures that all team members are aligned, enabling them to handle any unexpected situations that might occur during the event.\"}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"344\",src:\"https://framerusercontent.com/images/dmTbWAwYmVAuMWKyycwYoknMqTE.png\",srcSet:\"https://framerusercontent.com/images/dmTbWAwYmVAuMWKyycwYoknMqTE.png?scale-down-to=512 512w,https://framerusercontent.com/images/dmTbWAwYmVAuMWKyycwYoknMqTE.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/dmTbWAwYmVAuMWKyycwYoknMqTE.png 1265w\",style:{aspectRatio:\"1265 / 689\"},width:\"632\"}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Optimizing Product Change Requests Using Lark Approvals\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"Before Lark:\"})}),/*#__PURE__*/e(\"p\",{children:\"FOMO Pay believes that delivering high-quality and advanced products is the key for building reliable and trustful connection with clients and achieving business success. Thus, the company continuously updates its products to stay aligned with innovative trends. But incremental changes to any product must be managed, to ensure it does not create vulnerabilities. As a result, whenever the product team required changes, they would have to seek feedback and approvals from cross-departmental stakeholders.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"After Lark:\"}),\"\\xa0\\xa0\"]}),/*#__PURE__*/e(\"p\",{children:\"Product change requests are now processed via Lark's Approval app. All changes related to key internal systems are submitted via Lark Approvals. The relevant stakeholders will be automatically notified to review the requests and provide approval. All requests are synced to Lark Base to track which business units and systems are requesting changes, ensuring transparency and streamlined communication.\"}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"561\",src:\"https://framerusercontent.com/images/ShK3jgV6rXWnGwH8yU81wzWe7WE.png\",srcSet:\"https://framerusercontent.com/images/ShK3jgV6rXWnGwH8yU81wzWe7WE.png?scale-down-to=1024 663w,https://framerusercontent.com/images/ShK3jgV6rXWnGwH8yU81wzWe7WE.png 727w\",style:{aspectRatio:\"727 / 1122\"},width:\"363\"}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"Conclusion\"})}),/*#__PURE__*/e(\"p\",{children:\"By leveraging Lark\u2019s integrated tools, FOMO Pay improved cross-departmental collaboration, streamlined processes, enhanced data visibility, and boosted overall organizational efficiency. This comprehensive adoption of Lark\u2019s platform enabled FOMO Pay to tackle key operational challenges, resulting in better customer satisfaction, improved sales effectiveness, and cohesive internal communications.\"})]});export const richText1=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"h2\",{children:\"Introduction \"}),/*#__PURE__*/e(\"p\",{children:\"In a competitive retail landscape, Dasher stands out with exceptional customer experiences. With shoppers expecting seamless transitions between online and in-store, service consistency is key. To stay ahead, Dasher relies on its Mystery Shopper Program and QA initiative to uphold the highest standards.\"}),/*#__PURE__*/e(\"p\",{children:\"However, fragmented data and manual tracking once slowed progress. Clunky spreadsheets created bottlenecks, forcing the team to manage data rather than act on it. By adopting Lark, Dasher turned data from a burden into a competitive advantage\u2014enabling real-time feedback, automated insights, and seamless teamwork. Now, every decision is faster, smarter, and laser-focused on elevating the customer experience.\"}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"432\",src:\"https://framerusercontent.com/images/OpSmASd7Bt0jxqTykghzsmuwmE.png\",srcSet:\"https://framerusercontent.com/images/OpSmASd7Bt0jxqTykghzsmuwmE.png?scale-down-to=512 512w,https://framerusercontent.com/images/OpSmASd7Bt0jxqTykghzsmuwmE.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/OpSmASd7Bt0jxqTykghzsmuwmE.png 1280w\",style:{aspectRatio:\"1280 / 864\"},width:\"640\"}),/*#__PURE__*/e(\"h2\",{children:\"Fixing the Mystery in Mystery Shopping: How Dasher Got Real Insights\"}),/*#__PURE__*/e(\"h4\",{children:\"Challenge\"}),/*#__PURE__*/e(\"p\",{children:\"Dasher\u2019s Mystery Shopper Program plays a crucial role in evaluating in-store customer experience, helping the company gather unbiased insights on staff performance, product knowledge, and overall service quality. However, before using Lark, managing this program was cumbersome. Feedback collection relied on spreadsheets, making it difficult to track submissions in real time. Coordinating with teams to act on the insights was slow, delaying necessary improvements in service quality.\"}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"461\",src:\"https://framerusercontent.com/images/InGjRqA5618iOr1qhLt2YtVzE.png\",srcSet:\"https://framerusercontent.com/images/InGjRqA5618iOr1qhLt2YtVzE.png?scale-down-to=512 512w,https://framerusercontent.com/images/InGjRqA5618iOr1qhLt2YtVzE.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/InGjRqA5618iOr1qhLt2YtVzE.png 1280w\",style:{aspectRatio:\"1280 / 923\"},width:\"640\"}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"389\",src:\"https://framerusercontent.com/images/Gj0rcKW3BNZ0EiSTHU6FkrCG5mQ.png\",srcSet:\"https://framerusercontent.com/images/Gj0rcKW3BNZ0EiSTHU6FkrCG5mQ.png?scale-down-to=512 512w,https://framerusercontent.com/images/Gj0rcKW3BNZ0EiSTHU6FkrCG5mQ.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/Gj0rcKW3BNZ0EiSTHU6FkrCG5mQ.png 1280w\",style:{aspectRatio:\"1280 / 778\"},width:\"640\"}),/*#__PURE__*/e(\"h4\",{children:\"Solution\"}),/*#__PURE__*/t(\"p\",{children:[\"By implementing \",/*#__PURE__*/e(\"strong\",{children:\"Lark Forms\"}),\", Dasher centralized the Mystery Shopper feedback process. All data is now stored in a single, easily accessible platform, eliminating the need for manual tracking. With instant notifications, the team can quickly review insights, address service gaps, and implement changes more efficiently.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"469\",src:\"https://framerusercontent.com/images/J65Xa9Pxgm2etmxkBd8K07Viyqo.png\",srcSet:\"https://framerusercontent.com/images/J65Xa9Pxgm2etmxkBd8K07Viyqo.png 445w\",style:{aspectRatio:\"445 / 939\"},width:\"222\"}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"340\",src:\"https://framerusercontent.com/images/FTcHg1bykUHYh2kIu6AyVPDC78.png\",srcSet:\"https://framerusercontent.com/images/FTcHg1bykUHYh2kIu6AyVPDC78.png?scale-down-to=512 512w,https://framerusercontent.com/images/FTcHg1bykUHYh2kIu6AyVPDC78.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/FTcHg1bykUHYh2kIu6AyVPDC78.png 1280w\",style:{aspectRatio:\"1280 / 681\"},width:\"640\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"p\",{children:[\"Oliver, who manages Dasher\u2019s Mystery Shopper Program, explains the transformation: \",/*#__PURE__*/t(\"em\",{children:['\"Before Lark, we were juggling spreadsheets ',/*#__PURE__*/e(\"strong\",{children:\"for hours\"}),\", and we couldn't tell when the shoppers would submit feedback\u2014it was honestly a headache. Now, everything is streamlined, and it takes \",/*#__PURE__*/e(\"strong\",{children:\"just seconds\"}),' to share and discuss the results with the team.\"']})]}),/*#__PURE__*/t(\"p\",{children:['This transformation lets Dasher channel its energy into elevating customer experiences instead of wrestling with data logistics. As Oliver elaborates: \"',/*#__PURE__*/e(\"em\",{children:/*#__PURE__*/e(\"strong\",{children:\"Having the right information at the right time has made a huge difference in how I manage the program and support the team.\"})}),'\"']}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"Keeping Quality High as Teams Grow: Dasher\u2019s QA Overhaul\"}),/*#__PURE__*/e(\"h4\",{children:\"Challenge\"}),/*#__PURE__*/e(\"p\",{children:\"Ensuring consistently high customer service standards means customers always get consistent & top-notch service. To achieve this, Dasher's Quality Assurance team methodically assesses and trains its customer support agents in order to:\"}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Develop personalized training materials based on each agent's individual strengths & weaknesses\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Recognize & reward top performers, motivating them to maintain high standards.\"})})]}),/*#__PURE__*/e(\"p\",{children:\"In the bigger picture, QA is key to keeping our customers happy, building loyalty, and ensuring we deliver great service\u2014it\u2019s the backbone of Dasher\u2019s success! \"}),/*#__PURE__*/e(\"p\",{children:\"However, their prior reliance on spreadsheets had critical limitations:\"}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Lack of advanced permission settings, making it difficult to restrict access to sensitive data.\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Inefficient filtering, requiring manual adjustments that slowed down analysis.\"})}),/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",children:[/*#__PURE__*/e(\"p\",{children:\"Limited scalability, as creating separate files for each agent became unmanageable as the team grew.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})})]})]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"400\",src:\"https://framerusercontent.com/images/S5cytJMLXi3ATS0HoIPzVTsNGE.png\",srcSet:\"https://framerusercontent.com/images/S5cytJMLXi3ATS0HoIPzVTsNGE.png?scale-down-to=512 512w,https://framerusercontent.com/images/S5cytJMLXi3ATS0HoIPzVTsNGE.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/S5cytJMLXi3ATS0HoIPzVTsNGE.png 1280w\",style:{aspectRatio:\"1280 / 800\"},width:\"640\"}),/*#__PURE__*/e(\"h4\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h4\",{children:\"Solution\"}),/*#__PURE__*/t(\"p\",{children:[\"With \",/*#__PURE__*/e(\"strong\",{children:\"Lark Base\"}),\", Dasher resolved these inefficiencies by consolidating all performance data in a single, scalable platform. Lark\u2019s advanced permission settings allow agents to view only their own scores, enhancing data security while maintaining transparency.\"]}),/*#__PURE__*/t(\"p\",{children:[\"Xavier, Dasher\u2019s customer service QA lead, highlights a key improvement: \",/*#__PURE__*/e(\"em\",{children:'\"Excel permission setting is quite primitive. I needed agents to see only their scores in one file, but Excel lacks the ability to restrict access per user. The workaround was creating individual files for each agent, but that wasn\u2019t scalable. Lark Base solved this instantly.\"'})]}),/*#__PURE__*/e(\"p\",{children:\"Multiple customized views enable quick performance analysis without repetitive filtering, significantly improving workflow efficiency. Automated chart generation further streamlines insights, allowing managers to focus on coaching and performance enhancement rather than manual data processing.\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"em\",{children:'\"Unlike Excel, Lark Base automates the creation of charts and graphs. Any new scores I input are instantly reflected, saving me a significant amount of time,\"'}),' Xavier adds. \"',/*#__PURE__*/e(\"em\",{children:\"I love how I can create multiple customized views and switch between them with ease. For example: I can have 1 view for all data and another view only for a specific agent. No need to consistently change filters unlike Excel.\"}),'\"']}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"Centralizing the workspace with Lark Moments and Wiki \"}),/*#__PURE__*/e(\"h4\",{children:\"Challenge\"}),/*#__PURE__*/e(\"p\",{children:\"Previously, information was scattered across multiple platforms\u2014local folders, OneDrive, and Google Drive\u2014making it difficult to keep policies updated and ensure staff had access to the latest versions. Moreover, employees interacted with each other over emails. But this felt too formal. There was no easy way to share updates, and information remained siloed within small groups.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h4\",{children:\"Solution\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"2113\",src:\"https://framerusercontent.com/images/0JgfZo7kwXy5VtqsnMk9nxtGmQ.png\",srcSet:\"https://framerusercontent.com/images/0JgfZo7kwXy5VtqsnMk9nxtGmQ.png?scale-down-to=2048 970w,https://framerusercontent.com/images/0JgfZo7kwXy5VtqsnMk9nxtGmQ.png?scale-down-to=4096 1941w,https://framerusercontent.com/images/0JgfZo7kwXy5VtqsnMk9nxtGmQ.png 2003w\",style:{aspectRatio:\"2003 / 4226\"},width:\"1001\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"Lark\u2019s Wiki lets store staff now have a single source of truth for up-to-date SOPs, commission structures, and store guidelines. Managing SOPs during staff transitions is seamless, allowing new hires to quickly access relevant processes. When materials are updated, everyone receives the latest version instantly, eliminating disorganization and version inconsistencies.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"613\",src:\"https://framerusercontent.com/images/nMWzkr9RJKifTakks7eyL21ofnU.png\",srcSet:\"https://framerusercontent.com/images/nMWzkr9RJKifTakks7eyL21ofnU.png?scale-down-to=512 512w,https://framerusercontent.com/images/nMWzkr9RJKifTakks7eyL21ofnU.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/nMWzkr9RJKifTakks7eyL21ofnU.png 1280w\",style:{aspectRatio:\"1280 / 1227\"},width:\"640\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"With Dasher Space as the company\u2019s social media hub, updates are now engaging, fostering a sense of belonging and boosting employee interaction. Lark\u2019s features\u2014replies, sharing, emojis, and more\u2014make communication effortless, ensuring announcements reach everyone instantly while strengthening company culture.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"Conclusion\"}),/*#__PURE__*/e(\"p\",{children:\"With Lark, Dasher has centralized collaboration and built an interactive social hub where employees can easily share updates, collaborate, and stay aligned. Moments and Wiki ensure that company-wide information is always up to date, accessible, and engaging\u2014fostering a more connected and efficient workplace.\"}),/*#__PURE__*/e(\"p\",{children:\"Beyond internal improvements, this transformation has had a direct impact on customers. By streamlining operations around real-time customer feedback and service management, Dasher\u2019s team can now focus on making data-driven decisions that put customers first\u2014delivering faster, more responsive, and better experiences.\"}),/*#__PURE__*/e(\"p\",{children:\"As Dasher continues to grow, Lark is proud to support its commitment to customer satisfaction and operational excellence, providing the tools to scale with confidence.\"})]});export const richText2=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"h2\",{children:\"Challenges faced\"}),/*#__PURE__*/e(\"p\",{children:\" As JST ERP expanded its reach, it faced several operational hurdles. With departments working in silos and manual processes slowing down their momentum, JST ERP knew they needed a solution to streamline their workflows and improve collaboration.\"}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"488\",src:\"https://framerusercontent.com/images/pwa4MWiq5FxovZTadon7bMHpQQ.jpg\",srcSet:\"https://framerusercontent.com/images/pwa4MWiq5FxovZTadon7bMHpQQ.jpg?scale-down-to=512 512w,https://framerusercontent.com/images/pwa4MWiq5FxovZTadon7bMHpQQ.jpg?scale-down-to=1024 1024w,https://framerusercontent.com/images/pwa4MWiq5FxovZTadon7bMHpQQ.jpg 1920w\",style:{aspectRatio:\"1920 / 977\"},width:\"960\"}),/*#__PURE__*/e(\"p\",{children:\"With these challenges in mind, JST ERP sought a solution that could streamline their operations, foster collaboration, and enable their teams to focus on driving global e-commerce success.\"}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"How Lark transformed operations\"}),/*#__PURE__*/e(\"p\",{children:\"Marketing: Streamlining lead tracking & project management\"}),/*#__PURE__*/e(\"p\",{children:\"The marketing team faced difficulties managing leads from multiple platforms, including Facebook, their website, and other channels. With each platform requiring separate analytics tools, tracking campaign performance became a time-consuming process. This lack of centralization made it challenging to identify the most effective lead sources and optimize campaigns efficiently.\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Solution:\"}),\" By integrating Lark into their workflows, the marketing team transformed their operations:\"]}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Centralized lead data:\"}),\" With Lark Anycross connected to Facebook Lead Ads and website sales pages integrated into Lark Base, all lead data was consolidated into one unified database. This eliminated the need for manual tracking, saving hours of work each week.\"]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Real-time dashboards:\"}),\" Marketing managers gained access to live dashboards in Lark Base, enabling them to monitor campaign performance in real time. This newfound visibility allows them to quickly identify high-performing channels and make data-driven optimizations.\"]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Simplified project management\"}),\": Lark Base allowed the team to track project milestones, timelines, and task updates in one place. Automated notifications through Lark Messenger helped keep campaigns on track, promoting better time management and quicker decision-making.\"]})})]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"604\",src:\"https://framerusercontent.com/images/QED2D5N5nagpPEyQqGdhWswVYc.png\",srcSet:\"https://framerusercontent.com/images/QED2D5N5nagpPEyQqGdhWswVYc.png?scale-down-to=512 512w,https://framerusercontent.com/images/QED2D5N5nagpPEyQqGdhWswVYc.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/QED2D5N5nagpPEyQqGdhWswVYc.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/QED2D5N5nagpPEyQqGdhWswVYc.png 2087w\",style:{aspectRatio:\"2087 / 1209\"},width:\"1043\"}),/*#__PURE__*/e(\"p\",{children:\"As the marketing team streamlined lead tracking and campaign management, the sales team also benefited from Lark\u2019s collaboration tools when dealing with leads.\"}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"Sales: Using real-time insights & automation\"}),/*#__PURE__*/e(\"p\",{children:\"The sales team relied on Microsoft Excel to track performance, which lacked real-time insights and made it difficult to distinguish between online and offline sales. Additionally, assigning and following up on qualified leads was a slow, manual process.\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Solution:\"}),\" Lark Base revolutionized the sales process with automation and real-time visibility:\"]}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Automated lead distribution:\"}),\" Qualified leads from the marketing team were automatically assigned to sales reps based on predefined rules. This eliminated manual assignment delays, allowing the sales team to respond faster.\"]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Real-time sales dashboards:\"}),\" Interactive dashboards provided a clear view of online and offline sales performance. Sales managers could now monitor metrics such as conversion rates, pipeline health, and sales velocity, empowering them to make informed decisions.\"]})})]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"640\",src:\"https://framerusercontent.com/images/wdPMpRLk5OSpuF8qFrCukPaYd4.png\",srcSet:\"https://framerusercontent.com/images/wdPMpRLk5OSpuF8qFrCukPaYd4.png?scale-down-to=512 512w,https://framerusercontent.com/images/wdPMpRLk5OSpuF8qFrCukPaYd4.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/wdPMpRLk5OSpuF8qFrCukPaYd4.png 1920w\",style:{aspectRatio:\"1920 / 1280\"},width:\"960\"}),/*#__PURE__*/e(\"p\",{children:\"While the sales team gained real-time insights into their pipeline, the customer service team saw a similar transformation when tracking leads.\"}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"Customer Service: Tracking leads and client interactions\"}),/*#__PURE__*/e(\"p\",{children:\"The customer service team struggled with tracking follow-ups, lead statuses, and renewals. This lack of visibility led to missed opportunities to engage proactively with clients.\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Solution:\"}),\" Lark Base streamlined client management processes, enabling the team to:\"]}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Track lead response times:\"}),\" Customer service agents could now monitor follow-up times, ensuring timely responses and preventing leads from slipping through the cracks.\"]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Monitor lead and renewal statuses:\"}),\" With clear visibility into the customer lifecycle, the team could proactively manage renewals and strengthen client relationships.\"]})})]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"640\",src:\"https://framerusercontent.com/images/Wp7YjczLDMvJCwxO4BqYTXLXk4.png\",srcSet:\"https://framerusercontent.com/images/Wp7YjczLDMvJCwxO4BqYTXLXk4.png?scale-down-to=512 512w,https://framerusercontent.com/images/Wp7YjczLDMvJCwxO4BqYTXLXk4.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/Wp7YjczLDMvJCwxO4BqYTXLXk4.png 1920w\",style:{aspectRatio:\"1920 / 1280\"},width:\"960\"}),/*#__PURE__*/e(\"p\",{children:\"Simultaneously, HR was tackling its own set of challenges, digitizing leave requests and recruitment processes.\"}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"HR: Turning attendance and recruitment systems digital\"}),/*#__PURE__*/e(\"p\",{children:\"HR operations were heavily reliant on manual processes, with leave requests handled via email and candidate tracking done independently by recruiters. This system led to lost documents and delayed approvals.\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Solution:\"}),\" Lark Attendance and Lark Base brought efficiency and organization to HR processes:\"]}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Digitized attendance\"}),\": Employees could clock in and out using Lark Attendance on their mobile devices, enabling HR teams to record and collect attendance data. This also streamlined overtime management, simplified out-of-office coordination, and improved the overall tracking of employee attendance.\"]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Automated leave requests:\"}),\" Employees could submit leave requests directly in Lark Attendance and view their leave balances in real time. This automation saved HR hours of manual work each month.\"]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Digitized recruitment:\"}),\" Lark Base provided a centralized platform for managing headcount requests, reviewing candidate profiles, and tracking progress through the hiring funnel. This ensured a smoother, more transparent recruitment process.\"]})})]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"639\",src:\"https://framerusercontent.com/images/CfBiki9RUUZh5js3Ijvz0y0hfJk.jpg\",srcSet:\"https://framerusercontent.com/images/CfBiki9RUUZh5js3Ijvz0y0hfJk.jpg?scale-down-to=512 512w,https://framerusercontent.com/images/CfBiki9RUUZh5js3Ijvz0y0hfJk.jpg?scale-down-to=1024 1024w,https://framerusercontent.com/images/CfBiki9RUUZh5js3Ijvz0y0hfJk.jpg 1920w\",style:{aspectRatio:\"1920 / 1279\"},width:\"960\"}),/*#__PURE__*/e(\"p\",{children:\"While operational departments were becoming more efficient, internal communication was also key to keeping the whole company in sync.\"}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"Internal Communication: Creating a hub for employee engagement \"}),/*#__PURE__*/e(\"p\",{children:\"Company announcements were previously sent via email, with no way to track who had seen them. As a result, important updates often went unnoticed, limiting employee engagement.\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Solution:\"}),\" Lark Workplace became the central hub for internal communication:\"]}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"One-stop access to updates:\"}),\" Employees could access company announcements, updates, and essential tools in a single portal, eliminating the need to sift through lengthy email threads.\"]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Trackable visibility:\"}),\" Lark Workplace provided insights into who had read announcements, ensuring that critical updates reached everyone and fostering a culture of transparency and engagement.\"]})})]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"588\",src:\"https://framerusercontent.com/images/76qKONR0cJXNj2aK8FbJjj1X7U.jpg\",srcSet:\"https://framerusercontent.com/images/76qKONR0cJXNj2aK8FbJjj1X7U.jpg?scale-down-to=512 512w,https://framerusercontent.com/images/76qKONR0cJXNj2aK8FbJjj1X7U.jpg?scale-down-to=1024 1024w,https://framerusercontent.com/images/76qKONR0cJXNj2aK8FbJjj1X7U.jpg 1920w\",style:{aspectRatio:\"1920 / 1176\"},width:\"960\"}),/*#__PURE__*/e(\"p\",{children:\"These changes didn\u2019t happen in isolation\u2014by connecting multiple departments and workflows through Lark, JST ERP was able to break down silos and boost collaboration across the board. With improved efficiency and better internal alignment, the company is now primed for continued international growth.\"}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"Lark results\"}),/*#__PURE__*/e(\"p\",{children:\"Since implementing Lark, JST ERP has seen significant improvements in its operations. The company now enjoys a more efficient end-to-end operational process, with the ability to access real-time reporting. This shift has saved countless hours that were once lost to constantly switching between different applications. By consolidating tools and data into one platform, JST ERP has made managing its workflows much simpler and more cohesive.\"}),/*#__PURE__*/e(\"p\",{children:\"Key results include:\"}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Time Savings\"}),\": The shift to a single platform has drastically reduced the time spent switching between apps, giving teams more time to focus on their core tasks.\"]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Seamless Collaboration\"}),\": Cross-team collaboration has become smoother and more transparent, helping all departments stay aligned and work more effectively together.\"]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Communication Efficiency\"}),\": Lark's all-in-one platform has fostered more streamlined communication across the company,\"]})})]}),/*#__PURE__*/t(\"p\",{children:['\"',/*#__PURE__*/e(\"em\",{children:\"Before we used Dingtalk, Google Workspace, and many other office tools, it (Lark) helped us increase communication efficiency by at least triple.\"}),'\" Zengyu Li, Regional Product & Marketing Director']}),/*#__PURE__*/e(\"p\",{children:\"These operational improvements have enabled JST ERP to manage its growth more effectively, positioning the company for sustained success on the international stage.\"})]});export const richText3=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"h2\",{children:\"Tomoro Coffee's growing pains\"}),/*#__PURE__*/e(\"p\",{children:\"As Tomoro Coffee rapidly expanded across Indonesia and prepared for global growth, teams across multiple departments faced challenges that threatened to slow their momentum. It was clear that their existing ways of operating could no longer keep up with the demands of a scaling business. In response, they set out to address the following challenges: \"}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Inefficient Operations:\"}),\" Manual processes for complaints, refunds, payments, and data tracking led to delays, errors, and inefficiencies.\"]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Slow Data Processing:\"}),\" Store opening data, quality reports, and financial tracking relied on spreadsheets and paper-based workflows, limiting visibility and delaying decision-making.\"]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Cumbersome Communication:\"}),\" Store openings, refunds, and payments required manual follow-ups, creating unnecessary workload and inefficiency.\"]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Limited Real-Time Visibility:\"}),\" Without a centralized digital system, data was scattered, making it difficult to track performance, ensure accuracy, and derive meaningful insights.\"]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Imprecise Performance Evaluation:\"}),\" Lack of granular data made it difficult to assess employee and store performance accurately, leading to employee dissatisfaction and low accountability. \"]})})]}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"Solutions\"}),/*#__PURE__*/e(\"h2\",{children:\"Digitalizing store openings & operations\"}),/*#__PURE__*/e(\"p\",{children:\"Reliant on Google Sheets and manual processes for store openings and operations, data management was fragmented and error-prone. Incomplete store opening data required time-consuming manual confirmations, delaying key activations like POS systems and promo codes, which disrupted operations on launch day. Additionally, daily store processes\u2014including opening, shift handover, and closing\u2014were managed without a structured database, limiting visibility and real-time tracking. The lack of such a database also meant that performance data could only be tracked at store-level, rather than at an individual level. \"}),/*#__PURE__*/t(\"p\",{children:[\"With Lark Base, store openings and operations are now digitalized, enabling streamlined workflows and data-based decision-making. Standardized Base forms ensure complete and accurate data submission and HQ gets instant automated notifications through Lark chats, keeping everyone aligned on final opening dates. System activations, including\",/*#__PURE__*/e(\"strong\",{children:\" \"}),\"POS and promo codes, are now seamlessly managed, eliminating delays and ensuring smooth store launches. Additionally,\",/*#__PURE__*/e(\"strong\",{children:\" \"}),\"real-time digital checklists\",/*#__PURE__*/e(\"strong\",{children:\" \"}),\"for shift handover and closing have replaced manual tracking, providing the\",/*#__PURE__*/e(\"strong\",{children:\" \"}),\"QC team with instant access to operational data. The new system has also boosted employee morale as performance can now be tracked at an individual level, which greatly enhanced equity at the workplace. Together, these improvements created a structured system that enhances\",/*#__PURE__*/e(\"strong\",{children:\" \"}),\"efficiency and accountability while enabling the team to maintain high operational standards\",/*#__PURE__*/e(\"strong\",{children:\" \"}),\"across all locations.\"]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"640\",src:\"https://framerusercontent.com/images/dZ2oY6dtW5f7ICYDGKKIprXrKI.png\",srcSet:\"https://framerusercontent.com/images/dZ2oY6dtW5f7ICYDGKKIprXrKI.png?scale-down-to=512 512w,https://framerusercontent.com/images/dZ2oY6dtW5f7ICYDGKKIprXrKI.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/dZ2oY6dtW5f7ICYDGKKIprXrKI.png 1920w\",style:{aspectRatio:\"1920 / 1280\"},width:\"960\"}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:\"Centralizing feedback management\"}),/*#__PURE__*/e(\"p\",{children:\"With Google Sheets as the main tool for managing customer complaints, the process was tedious and time-consuming, requiring at least two hours daily for data compilation and analysis. The lack of automation forced teams to manually input and cross-reference data, copy-paste complaints into group chats, and chase follow-ups\u2014resulting in delays, overlooked issues, and minimal accountability.\"}),/*#__PURE__*/e(\"p\",{children:\"By adopting Lark Base, the feedback process is now fully automated. Complaints submitted are instantly recorded, and relevant members are automatically tagged, eliminating the need for manual cross-referencing. Real-time notifications and reminders ensure every complaint is addressed promptly and a centralized query page enables precise tracking, boosting responsiveness. Additionally, the source of the complaints can now be traced, so teams can implement targeted improvements while driving greater ownership.\"}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"640\",src:\"https://framerusercontent.com/images/CuXLZtT46ysHCIwdeoPvtDAN58.png\",srcSet:\"https://framerusercontent.com/images/CuXLZtT46ysHCIwdeoPvtDAN58.png?scale-down-to=512 512w,https://framerusercontent.com/images/CuXLZtT46ysHCIwdeoPvtDAN58.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/CuXLZtT46ysHCIwdeoPvtDAN58.png 1920w\",style:{aspectRatio:\"1920 / 1280\"},width:\"960\"}),/*#__PURE__*/e(\"p\",{children:\"Beyond tracking, Lark Base has enabled a proactive approach to complaint management. The operations team now reviews complaint trends monthly and requires stores to submit action plans and execution proof to prevent recurring issues. Weekly quality control and operational meetings further reinforce this data-driven improvement strategy, ensuring long-term service excellence.\"}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:\"Adding transparency to financial records\"}),/*#__PURE__*/t(\"p\",{children:[\"Customer refunds and partner payments used to be a major headache for both the finance team and the operations team. It's not hard to see why: Refunds were handled through\",/*#__PURE__*/e(\"strong\",{children:\" \"}),\"Google Forms and Sheets, which required manual follow-ups, leading to important steps\u2014like processing the refund\u2014being missed. Delays and unhappy customers were the result. Meanwhile, a different team was using Excel to track partner payments, with files saved to team members' own devices. Syncing between teams had to be done manually through chats, making it difficult for everyone to find and access accurate, real-time data.\"]}),/*#__PURE__*/t(\"p\",{children:[\"By adopting Lark Base, financial management has become more transparent and efficient. Refund requests are automatically sent to the finance team upon verification, who can then upload the proof of transfers directly onto the same system. This gives all teams involved full visibility of the process and allows them to precisely track updates for each and every customer. Payment tracking has also been digitalized and secured online, eliminating data loss risks and reducing daily workloads from 1-2 hours to just 30 minutes. Team members can now\",/*#__PURE__*/e(\"strong\",{children:\" \"}),\"access payment statuses independently, ensuring\",/*#__PURE__*/e(\"strong\",{children:\" \"}),\"faster, more efficient operations\",/*#__PURE__*/e(\"strong\",{children:\" \"}),\"and\",/*#__PURE__*/e(\"strong\",{children:\" \"}),\"seamless collaboration across departments.\"]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"2250\",src:\"https://framerusercontent.com/images/kZ0rRW3RgEzuhjNxF3G50b9c5js.png\",srcSet:\"https://framerusercontent.com/images/kZ0rRW3RgEzuhjNxF3G50b9c5js.png?scale-down-to=512 512w,https://framerusercontent.com/images/kZ0rRW3RgEzuhjNxF3G50b9c5js.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/kZ0rRW3RgEzuhjNxF3G50b9c5js.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/kZ0rRW3RgEzuhjNxF3G50b9c5js.png?scale-down-to=4096 4096w,https://framerusercontent.com/images/kZ0rRW3RgEzuhjNxF3G50b9c5js.png 10742w\",style:{aspectRatio:\"10742 / 4500\"},width:\"5371\"}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"Unifying information and people\"}),/*#__PURE__*/t(\"p\",{children:[\"The legacy employee management and training system was weighed down by manual processes and scattered documents. Employee information updates required roundabout data transfers, involving the sending of Excel files back and forth to create a master document. The whole process was not only slow, but was also error-prone and difficult to maintain. Similarly, operational documents like SOPs and memos\",/*#__PURE__*/e(\"strong\",{children:\" \"}),\"were stored offline or inconsistently organized in Google Drive, making it challenging for team members to find up-to-date information\",/*#__PURE__*/e(\"strong\",{children:\".\"})]}),/*#__PURE__*/t(\"p\",{children:[\"Lark Base and Wiki were adopted to tackle these issues. Lark Base is now used for making updates to employee information, which is accessible to all relevant teams, ensuring the most accurate and up-to-date information reaches the right people. On the other hand, Lark Wiki is used as a centralized hub for all operational documents. When HQ needs to make an announcement, everyone knows where to get the latest information and previous updates and resources are just a search away. 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Each year, Lark plays an essential role in transforming the hard work behind the scenes into a seamless, spectacular celebration.\"})]});export const richText6=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"p\",{children:\"To build a fast-growing business on solid foundations, StoreHub turned inward. They believed that improving execution speed could drive growth more effectively than just increasing spending or expanding the team.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"p\",{children:[\"When Meta announced the sunsetting of Workplace, StoreHub didn\u2019t just look for a replacement. They seized the chance to rethink their workflows entirely, setting a bold objective: to become the most efficient team in the region, even crafting it as an organization-wide \",/*#__PURE__*/e(n,{href:\"https://www.larksuite.com/en_us/blog/okr-guide-tools-tips\",motionChild:!0,nodeId:\"GL3H6ubFy\",openInNewTab:!1,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(r.a,{children:\"OKR\"})}),'. Lark became the platform that enabled them to realize this vision. As Co-founder Wai Hong explained, \"',/*#__PURE__*/e(\"em\",{children:\"I think that's essentially why we were extremely excited about switching to Lark. It's one of those rare few times that I've actually seen people embracing a new tool as an organization. Oftentimes, it is a painful experience.\"}),'\"']}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Approval processes re-imagined with Lark's no-code workflow\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Challenge\"}),\": StoreHub\u2019s approval system for reimbursements was slow and manual. The team submitted reimbursement forms through a form. The finance team tracked them on spreadsheets, without receiving an automatic notification whenever a form was submitted. From the broader team's perspective, once a form was submitted, the process became a black box\u2014leaving them with no visibility into its status.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"540\",src:\"https://framerusercontent.com/images/kmPhf7jpyUtJUrOmKXgM9HPNM.png\",srcSet:\"https://framerusercontent.com/images/kmPhf7jpyUtJUrOmKXgM9HPNM.png?scale-down-to=512 512w,https://framerusercontent.com/images/kmPhf7jpyUtJUrOmKXgM9HPNM.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/kmPhf7jpyUtJUrOmKXgM9HPNM.png 1920w\",style:{aspectRatio:\"1920 / 1080\"},width:\"960\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Solution\"}),\": Lark Approvals streamlined this process with automated workflows and real-time notifications. Approvers have to spend no more than a minute to read and decide. This new approach not only saved time but also eliminated the need for additional software, boosting morale. \"]}),/*#__PURE__*/t(\"p\",{children:['\"',/*#__PURE__*/e(\"em\",{children:\"The team was thrilled with the setup of our new reimbursement process. Our managers were relieved to not miss any important requests, and everyone appreciated having real-time visibility into their submissions. Most importantly, our finance team is immensely grateful for the significantly more efficient process. There was real celebration across the board as we overhauled this critical business function\"}),'\", shared Wai Hong.']}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"557\",src:\"https://framerusercontent.com/images/rzyOs9sPboN4Dp2jg6UWNk1QuY.png\",srcSet:\"https://framerusercontent.com/images/rzyOs9sPboN4Dp2jg6UWNk1QuY.png?scale-down-to=512 512w,https://framerusercontent.com/images/rzyOs9sPboN4Dp2jg6UWNk1QuY.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/rzyOs9sPboN4Dp2jg6UWNk1QuY.png 1654w\",style:{aspectRatio:\"1654 / 1114\"},width:\"827\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Rethinking the recruitment process with Lark's all-in-one capabilities\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Challenge\"}),\": StoreHub\u2019s recruitment process was slow, with multiple rounds of back-and-forth between recruiters and hiring managers. Managers had to submit hiring briefs for headcount approvals aimed at boosting team productivity. However, the lack of tools for transparency in approvals and hiring process led to a cumbersome process. This complexity risked creating a perception among managers that hiring was too difficult, which, in turn, discouraged them from replacing under-performers. \"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"2250\",src:\"https://framerusercontent.com/images/PFodDGmI9zPYEvj4sa1jztyIztA.png\",srcSet:\"https://framerusercontent.com/images/PFodDGmI9zPYEvj4sa1jztyIztA.png?scale-down-to=512 512w,https://framerusercontent.com/images/PFodDGmI9zPYEvj4sa1jztyIztA.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/PFodDGmI9zPYEvj4sa1jztyIztA.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/PFodDGmI9zPYEvj4sa1jztyIztA.png?scale-down-to=4096 4096w,https://framerusercontent.com/images/PFodDGmI9zPYEvj4sa1jztyIztA.png 4500w\",style:{aspectRatio:\"4500 / 4500\"},width:\"2250\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Solution\"}),\": With Lark multi-functionality, the StoreHub team was able to rethink the recruitment process from first principles and improve efficiency. The team streamlined the process while automating repetitive and mundane tasks.\"]}),/*#__PURE__*/t(\"p\",{children:['\"',/*#__PURE__*/e(\"em\",{children:\"Talent acquisition process can change the trajectory of your entire organization. Fixing your talent acquisition process can fix the performance of your company\"}),'\", explained Wai Hong.']}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"557\",src:\"https://framerusercontent.com/images/MYVIAes0LUc82o4EdSJJUQE.png\",srcSet:\"https://framerusercontent.com/images/MYVIAes0LUc82o4EdSJJUQE.png?scale-down-to=512 512w,https://framerusercontent.com/images/MYVIAes0LUc82o4EdSJJUQE.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/MYVIAes0LUc82o4EdSJJUQE.png 1654w\",style:{aspectRatio:\"1654 / 1114\"},width:\"827\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Pain-free cross-border collaboration with engaging AI-powered meetings\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Challenge\"}),\": Operating across four countries made it difficult to foster team engagement and a sense of belonging. Virtual townhalls often felt like one-sided information sessions with limited interaction.Separately, unstructured meetings created hurdles for ideation and decision-making. Efforts to establish a writing culture with pre-reads were hampered by fragmented tools, making document tracking a hassle and slowing adoption of this best practice. \"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"558\",src:\"https://framerusercontent.com/images/CFaTmlhw3yL2DTaiWp1GVBg6NEA.png\",srcSet:\"https://framerusercontent.com/images/CFaTmlhw3yL2DTaiWp1GVBg6NEA.png?scale-down-to=512 512w,https://framerusercontent.com/images/CFaTmlhw3yL2DTaiWp1GVBg6NEA.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/CFaTmlhw3yL2DTaiWp1GVBg6NEA.png 1654w\",style:{aspectRatio:\"1654 / 1116\"},width:\"827\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Solution\"}),\": Lark Meetings transformed townhalls into more interactive sessions, with emoji reactions and chat features encouraging active participation.\"]}),/*#__PURE__*/e(\"p\",{children:\"Because Lark Docs is natively integrated into the Lark ecosystem, it has become easier to establish a writing-first approach. Lark Docs is easy to find and attach to other functionalities such as meetings or conversations without toggling to another app. Specifically, whenever a link to Lark Docs is shared on chat or on meeting invites, a preview card surfaces key information, allowing people to grasp the information quickly and efficiently. \"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"Automatic meeting transcriptions and instant AI-generated summaries allowed team members to quickly digest key points, turning a 30-minute meeting into a 10-minute read. With one-click translations, minutes were easy to review, boosting team productivity and decision-making.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"p\",{children:['Says Xin-Ci Chin, Head of Growth \"',/*#__PURE__*/e(\"em\",{children:\"We have been trying to establish a writing-first approach at StoreHub for a while. But Lark has helped the cause dramatically with its integrated docs ecosystem.\"}),'\"']}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"566\",src:\"https://framerusercontent.com/images/NG72zdEbqkhcRaZrV0XXSCd3I.png\",srcSet:\"https://framerusercontent.com/images/NG72zdEbqkhcRaZrV0XXSCd3I.png?scale-down-to=512 512w,https://framerusercontent.com/images/NG72zdEbqkhcRaZrV0XXSCd3I.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/NG72zdEbqkhcRaZrV0XXSCd3I.png 1654w\",style:{aspectRatio:\"1654 / 1133\"},width:\"827\"}),/*#__PURE__*/t(\"h3\",{children:[/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"strong\",{children:\"Loss-free Migration of Crucial Data from Meta Workplace\"})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Challenge\"}),\": With Meta Workplace being discontinued, StoreHub needed to transfer crucial company information stored across various platforms. Detailed notes on product development including Product Requirement Docs and Engineering Requirement Docs were stored and organized within Meta Workplace. The team was understandably apprehensive about losing access to mission-critical data. \"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"558\",src:\"https://framerusercontent.com/images/rwxOHAxlkCl8O9kjzIMxRn7zI.png\",srcSet:\"https://framerusercontent.com/images/rwxOHAxlkCl8O9kjzIMxRn7zI.png?scale-down-to=512 512w,https://framerusercontent.com/images/rwxOHAxlkCl8O9kjzIMxRn7zI.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/rwxOHAxlkCl8O9kjzIMxRn7zI.png 1654w\",style:{aspectRatio:\"1654 / 1116\"},width:\"827\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Solution\"}),\": Lark Docs and Wiki provided a smooth migration path, replicating Meta Workplace\u2019s functionality while improving access to information. Lark\u2019s AI-powered search ensured the team could quickly find what they needed without navigating complex folder structures.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"557\",src:\"https://framerusercontent.com/images/9I0xSr723fpUCjIkzGG22W6y2Ss.png\",srcSet:\"https://framerusercontent.com/images/9I0xSr723fpUCjIkzGG22W6y2Ss.png?scale-down-to=512 512w,https://framerusercontent.com/images/9I0xSr723fpUCjIkzGG22W6y2Ss.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/9I0xSr723fpUCjIkzGG22W6y2Ss.png 1654w\",style:{aspectRatio:\"1654 / 1114\"},width:\"827\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"Conclusion\"}),/*#__PURE__*/e(\"p\",{children:\"By adopting Lark, StoreHub did not just transform its workflows\u2014they redefined how their teams work, collaborate, and grow. From speeding up approvals to creating a unified platform for cross-border collaboration, Lark empowered StoreHub to operate with agility and precision. What started as a need to replace Meta Workplace became an opportunity to reimagine the very fabric of their operations.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"With Lark as their foundation, StoreHub has set a new standard for efficiency\u2014fueling growth not through sheer scale, but through smarter, faster execution. This transformation not only boosted productivity but inspired the entire team to think differently about how they work. In today\u2019s competitive landscape, StoreHub is more than ready to face the future\u2014faster, more connected, and more efficient than ever.\"})]});export const richText7=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"h2\",{children:\"Embracing Technology to Enhance Service\"}),/*#__PURE__*/e(\"p\",{children:\"Paradise Group's mission to improve, enhance, and create for customers' ultimate experiential enjoyment led them to embrace a tech-first solution that marries tradition with innovation. In the food industry, maintaining high service standards amidst dynamic workforce changes is crucial. To address this, Paradise Group sought a solution that would streamline communication, enhance training, and foster a sense of belonging among employees. Enter Lark, a comprehensive collaboration platform designed to improve the work environment through humanizing, efficient, and innovative technology.\"}),/*#__PURE__*/t(\"h2\",{children:[/*#__PURE__*/e(\"br\",{}),\"Transforming Frontline Experience\"]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"492\",src:\"https://framerusercontent.com/images/Tlhzn8nfz2llwqbPCDHBvHAI1k.png\",srcSet:\"https://framerusercontent.com/images/Tlhzn8nfz2llwqbPCDHBvHAI1k.png?scale-down-to=512 512w,https://framerusercontent.com/images/Tlhzn8nfz2llwqbPCDHBvHAI1k.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/Tlhzn8nfz2llwqbPCDHBvHAI1k.png 1312w\",style:{aspectRatio:\"1312 / 984\"},width:\"656\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),\"Paradise Group's first step in enhancing the frontline experience was ensuring that training and adoption of new technology were accessible to employees of all ages. With 12 brands spread across 11 cities, seamless communication became essential. Previously reliant on multiple chat applications that are available to different geographic regions, the company streamlined its communication into a single platform, Lark. This move facilitated easier access to updated information and ensured that all employees, regardless of location, could communicate effectively on a single platform. Lark's ability to support multiple languages while providing localized solutions further ensured smooth information flow across the organization.\"]}),/*#__PURE__*/t(\"h2\",{children:[/*#__PURE__*/e(\"br\",{}),\"Cultivating a Connected Workforce\"]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"508\",src:\"https://framerusercontent.com/images/JrTl45ubFufVOX9FJvpUJGJbQKI.png\",srcSet:\"https://framerusercontent.com/images/JrTl45ubFufVOX9FJvpUJGJbQKI.png?scale-down-to=512 512w,https://framerusercontent.com/images/JrTl45ubFufVOX9FJvpUJGJbQKI.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/JrTl45ubFufVOX9FJvpUJGJbQKI.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/JrTl45ubFufVOX9FJvpUJGJbQKI.png 2560w\",style:{aspectRatio:\"2560 / 1016\"},width:\"1280\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),\"In the dynamic food industry, establishing a welcoming environment for new hires and nurturing a sense of belonging among all employees are paramount. Paradise Group's HR department spearheaded initiatives such as sharing photos and memorable moments from management, including festive celebrations and grand opening events, capturing heartfelt experiences. This transformation of their existing \u6A02\u62A5 initiative into a digital format has further strengthened connectivity. \",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{}),\"Beyond just improving communication, the consolidation of video conferencing tools, calendar sharing, and forms into a single platform has significantly streamlined collaboration. Teams no longer need to juggle multiple apps for scheduling meetings, conducting virtual discussions, or collecting information. With seamless integration, employees can schedule meetings directly from their calendar, launch video calls with a single click, and access collaborative forms in one centralized hub. This all-in-one approach reduces context-switching, minimizes technical friction, and ensures that all team members are on the same page, ultimately enhancing productivity and fostering a more cohesive work environment.\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{}),\"Unifying collaboration in these two main ways has played a pivotal role in cultivating a positive organizational culture. Together, these efforts have significantly bridged the gap between frontline employees and management, fostering unity and deeper connections across the organization.\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"2006\",src:\"https://framerusercontent.com/images/jFvQK7lsX7JOXN3Z1KY66U7zcOE.png\",srcSet:\"https://framerusercontent.com/images/jFvQK7lsX7JOXN3Z1KY66U7zcOE.png?scale-down-to=512 512w,https://framerusercontent.com/images/jFvQK7lsX7JOXN3Z1KY66U7zcOE.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/jFvQK7lsX7JOXN3Z1KY66U7zcOE.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/jFvQK7lsX7JOXN3Z1KY66U7zcOE.png?scale-down-to=4096 4096w,https://framerusercontent.com/images/jFvQK7lsX7JOXN3Z1KY66U7zcOE.png 6125w\",style:{aspectRatio:\"6125 / 4012\"},width:\"3062\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),\"In addition, recognizing the frequent turnover in the F&B industry, Paradise Group has implemented robust measures to ensure seamless transitions and maintain business continuity. When an employee leaves, immediate steps are taken to revoke their access to internal communications and documents, thereby safeguarding valuable knowledge. All information shared or created during their tenure is securely stored within the organization, with ownership transferred to a designated colleague. This proactive approach not only prevents disruptions in business operations but also preserves valuable insights for ongoing success.\"]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"2442\",src:\"https://framerusercontent.com/images/rx2TPlEZ6IEUWdDvxmI6ptJgDjM.png\",srcSet:\"https://framerusercontent.com/images/rx2TPlEZ6IEUWdDvxmI6ptJgDjM.png?scale-down-to=512 512w,https://framerusercontent.com/images/rx2TPlEZ6IEUWdDvxmI6ptJgDjM.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/rx2TPlEZ6IEUWdDvxmI6ptJgDjM.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/rx2TPlEZ6IEUWdDvxmI6ptJgDjM.png?scale-down-to=4096 4096w,https://framerusercontent.com/images/rx2TPlEZ6IEUWdDvxmI6ptJgDjM.png 6186w\",style:{aspectRatio:\"6186 / 4884\"},width:\"3093\"}),/*#__PURE__*/e(\"h2\",{children:\"Empowering Teams with the Right Technology\"}),/*#__PURE__*/e(\"p\",{children:\"Paradise Group believes that true innovation comes from empowering employees with the right tools to solve their own problems and improve their workflows. Instead of relying solely on top-down management to address issues, the company fostered a bottom-up approach where every employee could create their own workflows, regardless of their IT prowess.\"}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"1835\",src:\"https://framerusercontent.com/images/Jt2G9tpdUXrww7jZ3BZErPDcxs.png\",srcSet:\"https://framerusercontent.com/images/Jt2G9tpdUXrww7jZ3BZErPDcxs.png?scale-down-to=512 512w,https://framerusercontent.com/images/Jt2G9tpdUXrww7jZ3BZErPDcxs.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/Jt2G9tpdUXrww7jZ3BZErPDcxs.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/Jt2G9tpdUXrww7jZ3BZErPDcxs.png?scale-down-to=4096 4096w,https://framerusercontent.com/images/Jt2G9tpdUXrww7jZ3BZErPDcxs.png 7657w\",style:{aspectRatio:\"7657 / 3671\"},width:\"3828\"}),/*#__PURE__*/t(\"p\",{children:[\"For instance, Reeve from the procurement and project department developed an equipment repair process using Lark. This process allowed him to document submissions via forms, track task follow-ups, and communicate costs with the broader team. Additionally, the team worked with external suppliers through Lark, streamlining communication and enhancing project efficiency.\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]}),/*#__PURE__*/e(\"h2\",{children:\"Conclusion\"}),/*#__PURE__*/e(\"p\",{children:\"Paradise Group's journey with Lark exemplifies the empowerment of frontline employees and the shift towards a bottom-up approach to innovation. By providing employees with the tools to improve their own workflows and fostering a culture where everyone can contribute, Paradise Group continues to uphold its mission of continuous improvement, enhancement, and creation for customers' ultimate experiential enjoyment. The integration of Lark has not only improved the work experience for frontline employees but also driven an innovative culture within the organization. This blend of tradition and technology ensures that Paradise Group remains at the forefront of the F&B industry, delivering exceptional experiences to its customers while nurturing a connected and empowered workforce.\"})]});export const richText8=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"p\",{children:\"With over 300 employees working across different countries, Kumu encountered the usual challenges of any successful tech scale-up: growing pains of slowing processes, inefficient workflows, and fragmenting communication.  \"}),/*#__PURE__*/t(\"p\",{children:[\"To stay agile and innovative to continue creating the best social media experience for Filipinos, Kumu needed an internal tool that allowed their stellar employees to operate at a high level, without letting the inefficiencies of growth get in the way. \",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]}),/*#__PURE__*/e(\"h2\",{children:\"Challenges\"}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",children:[/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Slowing Processes:\"}),\" As the workforce grew, so did communication overhead. Employees constantly nudged each other, tracked progress, sent reports, and performed redundant tasks.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})})]}),/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",children:[/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Inefficient Workflows:\"}),\" Distributed teams created approval processes from scratch, leading to de-centralized and fragmented workflows. Employees struggled to keep track of multiple processes without a unified view.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})})]}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Fragmenting Communication:\"}),\" Cross-country collaboration became crucial, but language barriers occasionally hindered effective communication and understanding among team members.\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]})})]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"126\",src:\"https://framerusercontent.com/images/Qc7xK0SeGzghN8kcelAj7pCB1ow.png\",srcSet:\"https://framerusercontent.com/images/Qc7xK0SeGzghN8kcelAj7pCB1ow.png?scale-down-to=512 512w,https://framerusercontent.com/images/Qc7xK0SeGzghN8kcelAj7pCB1ow.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/Qc7xK0SeGzghN8kcelAj7pCB1ow.png 1280w\",style:{aspectRatio:\"1280 / 252\"},width:\"640\"}),/*#__PURE__*/t(\"h2\",{children:[/*#__PURE__*/e(\"br\",{}),\"Solutions\"]}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Overcoming Barriers and Borders\"})}),/*#__PURE__*/t(\"p\",{children:[\"Kumu's engineering team is distributed across multiple countries, creating unique challenges. Filipino teams gather customer requirements and pain points, while the engineering team focuses on designing and building the product. To create a truly joyful customer experience, all teams, regardless of their location, need to understand each other, grasp the nuances of ideas, and comprehend the specifics of suggestions. It's like trying to orchestrate a symphony with musicians in different cities.\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]}),/*#__PURE__*/e(\"p\",{children:\"With Lark, Kumu's employees were empowered to communicate clearly during every interaction. Lark's embedded translation features in chat, video conferencing, and documents acted like a universal translator, ensuring everyone spoke the same language, metaphorically and literally. This allowed the team to:\"}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",children:[/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Ideate Clearly:\"}),\" Team members could explain context on video calls effortlessly, ensuring everyone was on the same page, much like a well-conducted orchestra.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})})]}),/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",children:[/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Communicate Complex Ideas:\"}),\" Product and engineering teams could convey complicated processes using diagrams and flowcharts, which were easily translated into multiple languages, making sure every note was perfectly in tune.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})})]}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Discuss Diverse Issues:\"}),\" From merge requests among technical teams to progress discussions among operational teams, Lark's chat function facilitated seamless communication, turning chaos into harmony.\"]})})]}),/*#__PURE__*/t(\"p\",{children:[\"Having translations embedded across various features ensured that each Kumu employee could understand and be understood with clarity, breaking down language barriers and fostering effective collaboration.\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Streamlined Workflows: From Three Apps to One\"})}),/*#__PURE__*/e(\"p\",{children:\"Kumu's tech team initially relied on a combination of Jira, Slack, and Asana to manage release features, release notes, and track DevOps tickets. This fragmented approach was time-consuming and often led to inefficiencies. Product managers managed a repository of features and releases on 1 app while managing the progress of new feature releases with engineers on another. On top of that, they had to constantly update business owners on a third app. Apart from the time spent simply switching apps, product managers often had to repeat context and information across the apps.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"1538\",src:\"https://framerusercontent.com/images/UYzFPa0DnR4O58xzRUsiMDLwcVo.png\",srcSet:\"https://framerusercontent.com/images/UYzFPa0DnR4O58xzRUsiMDLwcVo.png?scale-down-to=512 512w,https://framerusercontent.com/images/UYzFPa0DnR4O58xzRUsiMDLwcVo.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/UYzFPa0DnR4O58xzRUsiMDLwcVo.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/UYzFPa0DnR4O58xzRUsiMDLwcVo.png 3907w\",style:{aspectRatio:\"3907 / 3077\"},width:\"1953\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"p\",{children:[\"By consolidating these functions into Lark, Kumu streamlined their workflows significantly. Lark\u2019s all-in-one platform allowed the team to manage everything in one place, enhancing productivity and reducing the time spent switching between apps. This integration made the release process smoother and more cohesive, benefiting both the product and engineering teams. \",/*#__PURE__*/e(\"em\",{children:/*#__PURE__*/e(\"strong\",{children:\"Leveraging the integrated nature of Lark, the tech team saves, on average, at least 2 hours every day\"})}),\".\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"577\",src:\"https://framerusercontent.com/images/t8Hi6QFpkAj93DaCVF9dOECE.png\",srcSet:\"https://framerusercontent.com/images/t8Hi6QFpkAj93DaCVF9dOECE.png?scale-down-to=512 512w,https://framerusercontent.com/images/t8Hi6QFpkAj93DaCVF9dOECE.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/t8Hi6QFpkAj93DaCVF9dOECE.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/t8Hi6QFpkAj93DaCVF9dOECE.png 2184w\",style:{aspectRatio:\"2184 / 1155\"},width:\"1092\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Smoother Onboarding and Harmonised Teams with Lark Approvals\"})}),/*#__PURE__*/t(\"p\",{children:[\"With distributed teams came distributed processes. This extended to applying and receiving approvals as well. From requesting IT resources such as laptops to getting approvals for payments, employees at Kumu routinely sought and waited for approvals. However, each team used different workflows using a combination of Google Forms and Google Sheets. There was no central place to track approvals, including the quantity and speed of processing. \",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{}),\"Not having all approvals in one place meant that an employee, over the course of their employment, hunted for the right form by messaging colleagues, tracked its submission spread over several Google Sheets or risk delays. \",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{}),\"An approval for an office supply or to publish an article might seem trivial, in the grand scheme of operations. But nearly every one of Kumu's 300 employees require approvals for various activities. Receiving approvals on time is critical for ensuring employees are unblocked from executing, that processes run smoothly, and in general operations do not stagnate. \",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{}),\"With Lark Approvals, Kumu overcame these challenges by creating a centralized platform for tracking all approvals and their respective statuses. Requestors received automated notifications when an approval was granted. The IT team was able to maintain a real-time dashboard of inventory to keep a pulse on usage and asset status. This unified approach improved transparency and efficiency, allowing departments to streamline their processes effectively. \",/*#__PURE__*/e(\"em\",{children:/*#__PURE__*/e(\"strong\",{children:\"On average, time taken to process approvals improved from 1 week to 2 days\"})}),\".\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"960\",src:\"https://framerusercontent.com/images/ItsKhvYqloAtIx1g7rdQhJlYQOk.png\",srcSet:\"https://framerusercontent.com/images/ItsKhvYqloAtIx1g7rdQhJlYQOk.png?scale-down-to=512 512w,https://framerusercontent.com/images/ItsKhvYqloAtIx1g7rdQhJlYQOk.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/ItsKhvYqloAtIx1g7rdQhJlYQOk.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/ItsKhvYqloAtIx1g7rdQhJlYQOk.png 2880w\",style:{aspectRatio:\"2880 / 1920\"},width:\"1440\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"strong\",{children:'Eliminating \"Work About Work\" with Automations'}),/*#__PURE__*/e(\"br\",{}),\"In a fast-growing tech company like Kumu, HR plays a critical role in people strategy and change management. Before Lark, HR struggled with the usual combination of documents, comments, and multiple rounds of texting to get things done. Comments on documents often got lost in crowded email inboxes, forcing HR to rely heavily on chat for immediate responses.\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{}),'Rose Ann, Chief of Staff, candidly described the situation: \"It was a lot.\"']}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"555\",src:\"https://framerusercontent.com/images/ICqLRl6l5JYrYwWWVZGrXzB8mqs.png\",srcSet:\"https://framerusercontent.com/images/ICqLRl6l5JYrYwWWVZGrXzB8mqs.png?scale-down-to=512 512w,https://framerusercontent.com/images/ICqLRl6l5JYrYwWWVZGrXzB8mqs.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/ICqLRl6l5JYrYwWWVZGrXzB8mqs.png 1958w\",style:{aspectRatio:\"1958 / 1111\"},width:\"979\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),\"Lark's all-in-one solution transformed this chaotic workflow. With documents and chat integrated into a single superapp, every interaction became seamless. Tagging a person within a document or leaving a comment automatically notified them on chat. Additionally, tasks could be created directly from within the app, ensuring nothing slipped through the cracks.\"]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"855\",src:\"https://framerusercontent.com/images/P5aJ6XUkIQH20rI0rMVYY6J9Z4.png\",srcSet:\"https://framerusercontent.com/images/P5aJ6XUkIQH20rI0rMVYY6J9Z4.png?scale-down-to=512 512w,https://framerusercontent.com/images/P5aJ6XUkIQH20rI0rMVYY6J9Z4.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/P5aJ6XUkIQH20rI0rMVYY6J9Z4.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/P5aJ6XUkIQH20rI0rMVYY6J9Z4.png 2226w\",style:{aspectRatio:\"2226 / 1711\"},width:\"1113\"}),/*#__PURE__*/e(\"h2\",{children:\"Conclusion\"}),/*#__PURE__*/e(\"p\",{children:\"Lark\u2019s comprehensive suite of features empowered Kumu to overcome barriers and streamline workflows across the organization. By integrating translations, consolidating apps, and automating processes, Kumu enhanced productivity and fostered clear communication, ensuring that every employee, regardless of location, could contribute effectively to creating joyful customer experiences.\"})]});export const richText9=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"h2\",{children:\"MiX.STORE: Discover the World's Delicacy\"}),/*#__PURE__*/e(\"p\",{children:'Amidst the challenges posed by the pandemic, MiX.Store found a silver lining, seizing a unique opportunity to rapidly expand its retail footprint across Malaysia. Recognizing the scarcity of prime retail locations in the region, the company swiftly capitalized on the closures of struggling businesses, securing coveted spaces to fortify its presence. However, this swift expansion brought unforeseen challenges, particularly in navigating the transition from a small, agile team to a larger organization. As MiX.Store flourished, so did the complexities within its internal operations, leading to what the team referred to as \"hidden costs.\" These included issues with communication and the overall efficiency of their operational processes. '}),/*#__PURE__*/e(\"p\",{children:\"With the risk of stalling their growth strategy looming large, MiX.Store sought a solution like Lark to streamline their operations and enhance organizational cohesion. This is where their commitment to continuous learning, innovation, and adaptability came into play, driving their quest for sustained retail success.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"Challenges\"}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",children:[/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Challenge #1\"}),\": With a vast array of SKUs, tasks like inventory management, stock-taking, and implementing marketing promotions become increasingly complex. This complexity is compounded by the limitations of conventional tools, resulting in missed tasks and fragmented information flow, particularly noticeable with the emergence of more stores.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})})]}),/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",children:[/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Challenge #2\"}),\": As the company grows, the critical need arises to retain, disseminate, and collaborate on internally accumulated knowledge, emphasizing the necessity for a unified platform. 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Attempts to use task notifications for daily checks were ineffective, as tasks needed to be arranged in advance and executed efficiently. \"}),/*#__PURE__*/e(\"p\",{children:\"With Lark, a customized inventory checklist form and table were developed, providing vital information such as store outlet and stock levels by categories. Specific permissions and automated notifications were set up to alert relevant personnel about low stock levels or other stock-related issues. Frontline users could also easily execute stock checks using their mobile phones through automated task bot notifications.\"}),/*#__PURE__*/e(\"img\",{alt:\"Streamlining Store Management Tasks\",className:\"framer-image\",height:\"755\",src:\"https://framerusercontent.com/images/E2DsJPow2rtv47VvT01rvyuU6o.png\",srcSet:\"https://framerusercontent.com/images/E2DsJPow2rtv47VvT01rvyuU6o.png?scale-down-to=512 512w,https://framerusercontent.com/images/E2DsJPow2rtv47VvT01rvyuU6o.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/E2DsJPow2rtv47VvT01rvyuU6o.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/E2DsJPow2rtv47VvT01rvyuU6o.png 2774w\",style:{aspectRatio:\"2774 / 1510\"},width:\"1387\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"em\",{children:\"\\\"Having 20 team members made tracking straightforward, but with 500, it was chaotic. Lark brought clarity\u2014no more searching for updates or wondering who's doing what. It's been a genuine time-saver and keeps us all aligned.\\\"\"})}),/*#__PURE__*/e(\"img\",{alt:\"Streamlining Store Management Tasks\",className:\"framer-image\",height:\"786\",src:\"https://framerusercontent.com/images/Aeuri52QVW5eO6BbeIsqKEGMxAY.jpg\",srcSet:\"https://framerusercontent.com/images/Aeuri52QVW5eO6BbeIsqKEGMxAY.jpg?scale-down-to=512 512w,https://framerusercontent.com/images/Aeuri52QVW5eO6BbeIsqKEGMxAY.jpg?scale-down-to=1024 1024w,https://framerusercontent.com/images/Aeuri52QVW5eO6BbeIsqKEGMxAY.jpg?scale-down-to=2048 2048w,https://framerusercontent.com/images/Aeuri52QVW5eO6BbeIsqKEGMxAY.jpg 2326w\",style:{aspectRatio:\"2326 / 1572\"},width:\"1163\"}),/*#__PURE__*/e(\"p\",{children:\"The dashboard feature of Lark enabled management and outlet managers to track aggregated stock statistics for trends and forecasting. \"}),/*#__PURE__*/e(\"img\",{alt:\"Lark Dashboard on Stock Levels\",className:\"framer-image\",height:\"760\",src:\"https://framerusercontent.com/images/KqPKNYHJR0OtyIYTJ7epjC1fI.gif\",srcSet:\"https://framerusercontent.com/images/KqPKNYHJR0OtyIYTJ7epjC1fI.gif?scale-down-to=512 512w,https://framerusercontent.com/images/KqPKNYHJR0OtyIYTJ7epjC1fI.gif?scale-down-to=1024 1024w,https://framerusercontent.com/images/KqPKNYHJR0OtyIYTJ7epjC1fI.gif?scale-down-to=2048 2048w,https://framerusercontent.com/images/KqPKNYHJR0OtyIYTJ7epjC1fI.gif 2116w\",style:{aspectRatio:\"2116 / 1520\"},width:\"1058\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:\"Enhancing Knowledge Management with Lark Wiki\"}),/*#__PURE__*/e(\"p\",{children:\"As the company expanded, the need for effective retention, dissemination, and collaboration of internal knowledge became critical. Previously, the absence of a centralized platform led to scattered documents stored across various cloud drives and personal computers.\"}),/*#__PURE__*/e(\"p\",{children:\"With the implementation of Lark Wiki, this challenge was addressed. Now, when marketing promotions are announced, users can immediately access the information on their mobile devices. This timely dissemination ensures frontline teams receive crucial updates directly from HQ, enhancing overall communication.\"}),/*#__PURE__*/e(\"img\",{alt:\"Enhancing Knowledge Management with Lark Sheets & Wiki\",className:\"framer-image\",height:\"799\",src:\"https://framerusercontent.com/images/fMGcbBAvydsiN5Ss1tgwJ3j3M.png\",srcSet:\"https://framerusercontent.com/images/fMGcbBAvydsiN5Ss1tgwJ3j3M.png?scale-down-to=512 512w,https://framerusercontent.com/images/fMGcbBAvydsiN5Ss1tgwJ3j3M.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/fMGcbBAvydsiN5Ss1tgwJ3j3M.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/fMGcbBAvydsiN5Ss1tgwJ3j3M.png 3342w\",style:{aspectRatio:\"3342 / 1598\"},width:\"1671\"}),/*#__PURE__*/e(\"p\",{children:\"Additionally, all information is systematically added to the Wiki database, making it easily searchable. This organized repository enables users to quickly find up-to-date information, such as promotions, which is particularly useful for efficient shelf arrangement during peak periods. The team continuously populates the Wiki with more documents, ensuring comprehensive and accessible knowledge retention.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:\"Improving Communication & Collaboration from Frontline to Back Office\"}),/*#__PURE__*/e(\"p\",{children:\"Previously, communication and collaboration with various stakeholders, especially during rapid expansion and store openings, posed significant challenges. One example that traditional chat solutions lacked was the ability to record and track day-to-day tasks effectively. \"}),/*#__PURE__*/e(\"img\",{alt:\"Improving Communication & Collaboration from Frontline to Back Office\",className:\"framer-image\",height:\"720\",src:\"https://framerusercontent.com/images/oDDugIsVr1hSpISmnjq6MUgCgQ.png\",srcSet:\"https://framerusercontent.com/images/oDDugIsVr1hSpISmnjq6MUgCgQ.png?scale-down-to=512 512w,https://framerusercontent.com/images/oDDugIsVr1hSpISmnjq6MUgCgQ.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/oDDugIsVr1hSpISmnjq6MUgCgQ.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/oDDugIsVr1hSpISmnjq6MUgCgQ.png 3110w\",style:{aspectRatio:\"3110 / 1440\"},width:\"1555\"}),/*#__PURE__*/e(\"p\",{children:\"With Lark's chat group and task tracking functionality, communication is now streamlined based on task lists, enabling efficient progress tracking. Frontline users can utilize the task feature to manage their to-do lists and mark tasks as completed. \"}),/*#__PURE__*/e(\"p\",{children:\"Moreover, communication with office employees, who often need to be mobile, has been significantly enhanced. Previously, procedural matters, such as approval applications, were cumbersome and time-consuming via email. Now, with Lark, approval processes are simplified, allowing for quick approval or rejection with just a click. Any clarifications can be addressed promptly through chat groups, even on the go using mobile devices.\"}),/*#__PURE__*/e(\"img\",{alt:\"Improving Communication & Collaboration from Frontline to Back Office\",className:\"framer-image\",height:\"701\",src:\"https://framerusercontent.com/images/hYMAT2BhtY9rkvhiIPU5f61Ls.png\",srcSet:\"https://framerusercontent.com/images/hYMAT2BhtY9rkvhiIPU5f61Ls.png?scale-down-to=512 512w,https://framerusercontent.com/images/hYMAT2BhtY9rkvhiIPU5f61Ls.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/hYMAT2BhtY9rkvhiIPU5f61Ls.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/hYMAT2BhtY9rkvhiIPU5f61Ls.png 3324w\",style:{aspectRatio:\"3324 / 1402\"},width:\"1662\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"em\",{children:'\"Our previous communication method caused delays in our process. For instance, with our rapid expansion, each hire\\'s back-and-forth communication took months due to slow follow-ups and lack of accountability. Since using Lark, our approval process and communication have become faster and smoother, aligning perfectly with our expansion strategy.\"'}),\" - \",/*#__PURE__*/e(\"strong\",{children:\"Jake Ooi, Operations Manager\"})]}),/*#__PURE__*/e(\"p\",{children:\"Communication between HQ and frontline teams has also been optimized through Lark's chat segmentation feature. Instead of a single group chat inundated with diverse messages, topic-specific groups have been created, such as outlet-related and product-related discussions. \"}),/*#__PURE__*/e(\"img\",{alt:\"Improving Communication & Collaboration from Frontline to Back Office\",className:\"framer-image\",height:\"746\",src:\"https://framerusercontent.com/images/4guOLC4hfXyT7SUIHUslDEake84.png\",srcSet:\"https://framerusercontent.com/images/4guOLC4hfXyT7SUIHUslDEake84.png?scale-down-to=512 512w,https://framerusercontent.com/images/4guOLC4hfXyT7SUIHUslDEake84.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/4guOLC4hfXyT7SUIHUslDEake84.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/4guOLC4hfXyT7SUIHUslDEake84.png 2690w\",style:{aspectRatio:\"2690 / 1492\"},width:\"1345\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"em\",{children:'\"Initially, our communication was scattered across multiple platforms, leading to fragmented messages and unnecessary costs. As we expanded to 100 stores, the need for direct, clear communication became evident. With Lark, we consolidated our communication, reducing costs and ensuring that messages reach frontline staff accurately and efficiently. This streamlined approach has greatly improved our operational efficiency and cohesion as a team\"'})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"Conclusion\"}),/*#__PURE__*/e(\"p\",{children:\"In conclusion, MiX.Store's adoption of Lark's integrated platform has revolutionized its operations, effectively addressing key hurdles in inventory management, communication, and knowledge retention. With a centralized solution in place, departments from Finance, Marketing, Operations, to the frontline can seamlessly collaborate, ensuring alignment and agility as the company expands. Now, equipped with streamlined processes and accessible information, MiX.Store is poised to sustain its growth momentum, setting a benchmark for efficiency and innovation in the retail industry.\"})]});export const richText10=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"h2\",{children:\"Challenges\"}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Comprehensive Store Inspections\"}),\": The rigorous daily inspections required across POP MART's expansive network of stores demand a highly efficient and accurate management system to uphold quality in hygiene, customer service, and product display.\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Transition to Online Engagement\"}),\": Adapting to consumers' shift towards online platforms, POP MART embarked on a journey to maintain its signature interactive shopping experience in the digital realm. This transition necessitated swift and effective collaboration in product development to seamlessly replicate the in-store magic online.\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Streamlining E-commerce Livestream\"}),\": With its top position in TikTok's live-streaming e-commerce market, POP MART needs effective scheduling and information management solutions for its network of content creators.\"]})})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"Solutions\"}),/*#__PURE__*/e(\"img\",{alt:\"POP MART x Lark Key Results\",className:\"framer-image\",height:\"100\",src:\"https://framerusercontent.com/images/yce44mfh7aN5NYq5Uipa9NKU0.png\",srcSet:\"https://framerusercontent.com/images/yce44mfh7aN5NYq5Uipa9NKU0.png?scale-down-to=512 512w,https://framerusercontent.com/images/yce44mfh7aN5NYq5Uipa9NKU0.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/yce44mfh7aN5NYq5Uipa9NKU0.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/yce44mfh7aN5NYq5Uipa9NKU0.png 2560w\",style:{aspectRatio:\"2560 / 200\"},width:\"1280\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:\"Advanced Inspection Management Across 300+ Stores with Lark Base\"}),/*#__PURE__*/e(\"p\",{children:\"To ensure an exceptional shopping experience for customers, POP MART conducts rigorous daily inspections of 300 stores nationwide, examining over 20 criteria that span hygiene, customer service, product management, and display standards. Given the extensive network of stores and the stringent inspection requirements, enhancing the efficiency and quality of these inspections is crucial for optimal store management.\"}),/*#__PURE__*/e(\"p\",{children:\"Without the need for additional resource investment in development, the POP MART team uses Lark to customize an exclusive applet to streamline their online inspections. This enables employees to conduct inspections flexibly using their smartphones, ensuring that high standards are maintained efficiently across all locations.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"POPMART Store Inspection Rectification Process\",className:\"framer-image\",height:\"1290\",src:\"https://framerusercontent.com/images/BmxTNjABuKRJ2GwvJ411anC1dHI.png\",srcSet:\"https://framerusercontent.com/images/BmxTNjABuKRJ2GwvJ411anC1dHI.png?scale-down-to=512 512w,https://framerusercontent.com/images/BmxTNjABuKRJ2GwvJ411anC1dHI.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/BmxTNjABuKRJ2GwvJ411anC1dHI.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/BmxTNjABuKRJ2GwvJ411anC1dHI.png 3970w\",style:{aspectRatio:\"3970 / 2580\"},width:\"1985\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Initiate rectification anytime on their phone:\"}),\" Every day, shop assistants or managers responsible for inspections access the Lark app to find the inspection applet on their customized dashboard. Upon entering the applet, the inspector views the list of items needing inspection and rectification. They simply click on each item, fill it out as if completing a questionnaire, and upload the information immediately.\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Real-time task delivery and management:\"}),\" If an issue requiring rectification is identified during an inspection, the inspector can utilize the applet's photo-taking feature. By entering a brief description of the problem and attaching photos taken onsite, a rectification task is created and sent directly to the responsible party for prompt resolution.\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Closed-loop management of rectification results:\"}),\" The applet facilitates sharing updates to chat groups and sending rectification reminders. Rectification owners receive timely notifications, while managers have access to detailed timings and descriptions of the issues. Should cross-departmental collaboration be necessary, involved parties can follow up on inspection items at any time.\"]})})]}),/*#__PURE__*/e(\"p\",{children:\"The multifunctional Lark store inspection solution integrates Base, Dashboard, and Chat, enhancing connectivity between POP MART headquarters and employees at all levels. This integration simplifies store management and boosts rectification efficiency. Moreover, Lark Base ensures that all data records are complete and transparent, allowing for real-time recording and review of inspection results.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:'Standardized & Efficient Product-R&D Collaboration Ensures Immersive \"Blind Box\" Experience Online'}),/*#__PURE__*/e(\"p\",{children:'Amidst the changing retail landscape, POP MART encountered unprecedented challenges as it navigated the transition towards online channels. A central focus for the product R&D team was optimizing collaboration and product iteration to mirror the immersive \"blind box\" shake experience online, preserving the unique interactive aspects of offline shopping.'}),/*#__PURE__*/e(\"p\",{children:\"To address these challenges, the POP MART team implemented Lark Project, which has transformed the standardization and efficiency of complex collaborations within product R&D, ensuring swift and high-quality product launches.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"POP MART R&D Process with Lark Projects\",className:\"framer-image\",height:\"1139\",src:\"https://framerusercontent.com/images/HKWnKYKzTnd0TbJbiCUpDa8Nld8.png\",srcSet:\"https://framerusercontent.com/images/HKWnKYKzTnd0TbJbiCUpDa8Nld8.png?scale-down-to=512 512w,https://framerusercontent.com/images/HKWnKYKzTnd0TbJbiCUpDa8Nld8.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/HKWnKYKzTnd0TbJbiCUpDa8Nld8.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/HKWnKYKzTnd0TbJbiCUpDa8Nld8.png 3936w\",style:{aspectRatio:\"3936 / 2278\"},width:\"1968\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Standardized Processes: \"}),\"Lark Project enabled the team to standardize the product R&D process. This standardization allows for clear visualization of progress and ownership of each requirement, ensuring that every detail is accounted for systematically.\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Efficient Collaboration: \"}),\"The flexibility of process links within Lark Project and the ability to directly tag team members enhances communication. Progress updates are synchronized to the chat group, capturing all critical information within the system. This setup allows project managers and team members involved in R&D, testing, and PMO to collaborate effectively, forming a cohesive network.\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Streamlined Management:\"}),\" Lark Project excels in generating reports swiftly and managing the schedules of R&D staff online. It displays current projects, expected lead times, and the schedules of numerous R&D personnel, enabling project managers to quickly determine availability and reduce unnecessary communication, thereby accelerating the R&D process.\"]})})]}),/*#__PURE__*/e(\"p\",{children:\"With Lark Project, POP MART's R&D team achieved significant milestones, completing the iteration of hundreds of functions 70% ahead of schedule. The e-commerce system for the broadcasting room was set up in just 8 days. The efficiency brought about by Lark Project has been crucial in the effective rollout of the company's e-commerce strategies.\"}),/*#__PURE__*/t(\"p\",{children:[\"As Hugo, the Product Director at POP MART's Technology R&D Center, puts it:\",/*#__PURE__*/e(\"em\",{children:' \"The most significant aspect of the Lark Project is its ability to clearly define and document the tasks and objectives at each project milestone. This reduces the need for frequent communication and enables team members to work concurrently without errors.\"'})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:\"Managing Livestream Schedules, Engaging Creators and Generating Calendars Automatically, All within a Single Lark Base\"}),/*#__PURE__*/e(\"p\",{children:\"In 2022, POP MART ventured into the TikTok live-streaming e-commerce scene, quickly becoming the top store among TikTok's Treasure Stores for garage kits. To manage this new venture efficiently, the e-commerce team utilizes Lark Base to coordinate the schedules of over 20 room controllers and more than 30 creators involved in livestreaming, effectively synchronizing all livestreaming activities and boosting the productivity of the operations team.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"Manage livestream schedule, creators and contributors in a single Lark Base file\",className:\"framer-image\",height:\"1165\",src:\"https://framerusercontent.com/images/DJj7vENd4R4oB1PeE8eIyURnrY.png\",srcSet:\"https://framerusercontent.com/images/DJj7vENd4R4oB1PeE8eIyURnrY.png?scale-down-to=512 512w,https://framerusercontent.com/images/DJj7vENd4R4oB1PeE8eIyURnrY.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/DJj7vENd4R4oB1PeE8eIyURnrY.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/DJj7vENd4R4oB1PeE8eIyURnrY.png 3776w\",style:{aspectRatio:\"3776 / 2330\"},width:\"1888\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Automatic Calendar Reminders: \"}),\"The operations team sets up a livestreaming calendar in Lark Base. The system automatically generates a calendar for each creator one day before the event and sends reminders via Lark messages, ensuring that all creators are timely and well-prepared without the need for individual follow-ups.\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Centralized Schedule Management:\"}),\" All livestreaming schedules are consolidated into a single Lark Base spreadsheet. This setup allows for the creation of tailored calendars or dashboards that cater to the specific needs of team managers, creators, and operations staff, enhancing overall coordination.\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Streamlined Performance Review: \"}),\"Post-livestreaming, team members can promptly input key metrics such as Gross Merchandise Value (GMV), viewer numbers, and conversion rates directly online. This data is crucial for real-time performance analysis, enabling managers to review outcomes efficiently through dynamically updated dashboards.\"]})})]}),/*#__PURE__*/e(\"p\",{children:\"This strategic use of Lark Base not only simplifies the management of complex livestreaming schedules but also ensures that the results of each session are analyzed promptly and accurately, driving continuous improvement in POP MART's livestreaming initiatives.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"Conclusion\"}),/*#__PURE__*/e(\"p\",{children:\"By integrating Lark Base and Lark Project into its operational framework, POP MART has effectively addressed its core challenges, enhancing store inspections, product R&D, and livestreaming management. These technological solutions have streamlined complex processes, improved collaborative efforts, and maintained POP MART\u2019s leadership in the global pop toy market, consistently delivering exceptional experiences to customers worldwide.\"})]});export const richText11=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"p\",{children:\"Tanamera's mission is to bring Indonesian flavours to the region, from specialty coffee beans to sambal chili. But opening and managing outlets in an archipelago like Indonesia presents unique challenges due to the distance between islands. For instance, when Tanamera Coffee opened a new store in Sulawesi, it took three weeks to transport coffee beans from its base in Jakarta, even though both locations were in the same country. Expanding internationally adds an additional level of complexity. \"}),/*#__PURE__*/e(\"p\",{children:\"Bridging geographical distance is often a smaller issue. Bridging language, cultural, and communication barriers among frontliners, headquarters, and partners such as farmers in daily interactions becomes mission-critical for a growing coffee chain. From seeking approvals on bean quality or supplies to tracking tasks, teams spent a substantial amount of time on communicating back-and-forth, across multiple apps like email and WhatsApp just to get things done or clarify what was taking time.\"}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"688\",src:\"https://framerusercontent.com/images/LTeQsCym1MbjYlo2knEvuUcKlI.jpeg\",srcSet:\"https://framerusercontent.com/images/LTeQsCym1MbjYlo2knEvuUcKlI.jpeg?scale-down-to=512 512w,https://framerusercontent.com/images/LTeQsCym1MbjYlo2knEvuUcKlI.jpeg?scale-down-to=1024 1024w,https://framerusercontent.com/images/LTeQsCym1MbjYlo2knEvuUcKlI.jpeg?scale-down-to=2048 2048w,https://framerusercontent.com/images/LTeQsCym1MbjYlo2knEvuUcKlI.jpeg 2425w\",style:{aspectRatio:\"2425 / 1377\"},width:\"1212\"}),/*#__PURE__*/t(\"p\",{children:[\"Source: \",/*#__PURE__*/e(n,{href:\"https://tanameracoffee.com.sg/\",motionChild:!0,nodeId:\"GL3H6ubFy\",openInNewTab:!0,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(r.a,{children:\"https://tanameracoffee.com.sg/\"})})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"106\",src:\"https://framerusercontent.com/images/yquroyY0CBQNJckBpwys5YP71FE.png\",srcSet:\"https://framerusercontent.com/images/yquroyY0CBQNJckBpwys5YP71FE.png?scale-down-to=512 512w,https://framerusercontent.com/images/yquroyY0CBQNJckBpwys5YP71FE.png 926w\",style:{aspectRatio:\"926 / 212\"},width:\"463\"}),/*#__PURE__*/e(\"h1\",{children:\"Challenges\"}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Limited transparency on operations across outlets and roles\"}),\": Management at the head office wanted to stay on top of the tasks assigned to outlet managers to ensure that decisions were converted to action on the ground. Frontline staff at the outlets wanted to ensure that defects reported and supplies requested reached the right people at the headquarters and were responded to in a timely manner. \"]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Fragmented communication across outlets, cities, and countries\"}),\": Communication was fractured among email threads and innumerable WhatsApp groups. Information was scattered across apps, making it difficult to systematically derive insights and efficiently monitor execution. \"]})}),/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",children:[/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Inefficient and slow contract management\"}),\": The Human Resources team manages hundreds of contracts at any time, monitoring contract renewal timelines and payment due dates. Compiling contract details on Google spreadsheet was unwieldy and inefficient without an automated system to notify them ahead of key dates.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})})]})]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"459\",src:\"https://framerusercontent.com/images/hvJK0H6ZgkDHtg6yjUne4cKug4.jpeg\",srcSet:\"https://framerusercontent.com/images/hvJK0H6ZgkDHtg6yjUne4cKug4.jpeg?scale-down-to=512 512w,https://framerusercontent.com/images/hvJK0H6ZgkDHtg6yjUne4cKug4.jpeg 1024w\",style:{aspectRatio:\"1024 / 918\"},width:\"512\"}),/*#__PURE__*/t(\"p\",{children:[\"Source: \",/*#__PURE__*/e(n,{href:\"https://tanameracoffee.com/\",motionChild:!0,nodeId:\"GL3H6ubFy\",openInNewTab:!0,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(r.a,{children:\"https://tanameracoffee.com/\"})})]}),/*#__PURE__*/e(\"h1\",{children:\"Solutions \"}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"Unprecedented transparency, empowered frontliners with Lark Base\"}),/*#__PURE__*/e(\"p\",{children:\"In the past, whenever frontliners reported an issue, say a request for more coffee beans or a faulty coffee machine, they had limited transparency into how the issue was being resolved. Often, they would message colleagues to figure out the PIC and seek status updates via text. Miscommunication was common, especially when staff from different cities were involved, often delaying resolution time from days to weeks.\"}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"729\",src:\"https://framerusercontent.com/images/NrYUkMEtWCDOK6D2geXqLaIfZ5U.png\",srcSet:\"https://framerusercontent.com/images/NrYUkMEtWCDOK6D2geXqLaIfZ5U.png?scale-down-to=512 512w,https://framerusercontent.com/images/NrYUkMEtWCDOK6D2geXqLaIfZ5U.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/NrYUkMEtWCDOK6D2geXqLaIfZ5U.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/NrYUkMEtWCDOK6D2geXqLaIfZ5U.png 2828w\",style:{aspectRatio:\"2828 / 1458\"},width:\"1414\"}),/*#__PURE__*/e(\"p\",{children:\"With Lark Base and Tasks, the process was completely transformed. With Lark's mobile-first frontline plan, Tanamera's outlet staff could simply use their phones to report issues. The issues would get centralized on Lark Base, and allow the staff to see assigned PIC and status, empowering them to get notified on a daily basis, without having to chase their colleagues just for information. Lark Base's advanced permissions allowed leadership to selectively disclose outlet-specific information to the staff involved. \"}),/*#__PURE__*/t(\"p\",{children:['Centralizing and aggregating information such as issue, status, and PIC balanced by selective, need-to-know-basis disclosure definitely saved time on a daily basis, for both frontline and head office staff. But more than that, it empowered 120 frontliners to become proactive in improving Tanamera. \"',/*#__PURE__*/e(\"em\",{children:/*#__PURE__*/e(\"strong\",{children:\"In my 8 years of operations experience, this is one of the biggest leaps in operational process improvement that I have seen\"})}),'\", said George Purba, General Manager, Tanamera Coffee Indonesia.']}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"X-ray vision into store operations with task manager\"}),/*#__PURE__*/e(\"p\",{children:\"Similar issues blocked the management team. To keep a pulse on the operations, the management team would receive reports and on-the-ground updates via email. But visualizing progress with email is painful. Emails with internal updates often get crowded out by communication from external stakeholders or other urgent matters. Moreover, emails do not present an intuitive way to manage execution, making it difficult to take stock of PICs, task status, and blockers-critical ingredients for ensuring impeccable execution. \"}),/*#__PURE__*/e(\"p\",{children:\"Centralizing task management gave management an X-ray vision into stores' operations. The management was able to ensure that decisions translated into action items, that were in fact executed on time. Having this level of visibility also motivated a stronger culture of accountability and ownership among the frontline staff. \"}),/*#__PURE__*/t(\"p\",{children:['\"',/*#__PURE__*/t(\"em\",{children:[/*#__PURE__*/e(\"strong\",{children:\"We say with Lark we can do magic. Lark is efficient and easy to use; most of all, it has a simple user interface. We have created a handy task window that neatly summarizes everything you need to do\"}),\".\"]}),'\" - Oscar Tambunan, Head of Human Resources']}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"Unifying communication across outlets, cities, countries \"}),/*#__PURE__*/e(\"p\",{children:\"As a specialty coffee brand, Tanamera has very high standards when it comes to sourcing coffee beans. The roastmaster at the headquarters gets involved in the weeds, almost literally, by keeping a closed feedback loop with the farmers. Typically, farmers send their batch of coffee beans and request the roastmaster to approve the quality. \"}),/*#__PURE__*/e(\"p\",{children:\"Before Lark, the farmers would send WhatsApps and emails to the head office. From the farmer's perspective, it was not always clear who the approver was. From the headquarters', emails would often get buried and missed, resulting in slow approval processes.\"}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"540\",src:\"https://framerusercontent.com/images/VAUrYd0AU7r0W33FdLlYi9qYFCs.png\",srcSet:\"https://framerusercontent.com/images/VAUrYd0AU7r0W33FdLlYi9qYFCs.png?scale-down-to=512 512w,https://framerusercontent.com/images/VAUrYd0AU7r0W33FdLlYi9qYFCs.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/VAUrYd0AU7r0W33FdLlYi9qYFCs.png 1920w\",style:{aspectRatio:\"1920 / 1080\"},width:\"960\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"p\",{children:[\"With \",/*#__PURE__*/e(n,{href:\"https://www.larksuite.com/en_us/product/messenger\",motionChild:!0,nodeId:\"GL3H6ubFy\",openInNewTab:!1,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(r.a,{children:\"Lark Messenger\"})}),\", communication was unified across the company, including with the farmers. For approvals specifically, \",/*#__PURE__*/e(n,{href:\"https://www.larksuite.com/en_us/product/approval\",motionChild:!0,nodeId:\"GL3H6ubFy\",openInNewTab:!1,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(r.a,{children:\"Lark Approvals\"})}),\" streamlined the process. Approvers were automatically assigned, notified, and reminded. Farmers and other requesters had visibility over approvers and approval status. Using Lark, approval processing time reduced from up to a \",/*#__PURE__*/e(\"em\",{children:\"week to just hours\"}),\".\"]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"540\",src:\"https://framerusercontent.com/images/ReMLTQjSvDaraOzA6IjeenoyX0.png\",srcSet:\"https://framerusercontent.com/images/ReMLTQjSvDaraOzA6IjeenoyX0.png?scale-down-to=512 512w,https://framerusercontent.com/images/ReMLTQjSvDaraOzA6IjeenoyX0.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/ReMLTQjSvDaraOzA6IjeenoyX0.png 1920w\",style:{aspectRatio:\"1920 / 1080\"},width:\"960\"}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"Managing contracts with accuracy and speed\"}),/*#__PURE__*/t(\"p\",{children:[\"In the course of daily operations, the Human Resources team has to manage contracts. Specifically, they need to keep track of contract parties and terms to ensure payments and renewals are completed on time. Before Lark, the HR team would painstakingly record contract details on a spreadsheet, but there was no way to send automatic reminders when a contract was due for renewal or a commitment was due for completion. The team had to sort and filter by due date or payment time, check and update contracts acted on. The team would spend up to \",/*#__PURE__*/e(\"em\",{children:/*#__PURE__*/e(\"strong\",{children:\"half an hour every day\"})}),\".\"]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"540\",src:\"https://framerusercontent.com/images/t2SvDNOpwvvuv9WYUUOdR24lqU.png\",srcSet:\"https://framerusercontent.com/images/t2SvDNOpwvvuv9WYUUOdR24lqU.png?scale-down-to=512 512w,https://framerusercontent.com/images/t2SvDNOpwvvuv9WYUUOdR24lqU.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/t2SvDNOpwvvuv9WYUUOdR24lqU.png 1920w\",style:{aspectRatio:\"1920 / 1080\"},width:\"960\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"p\",{children:[\"With Lark Base, the team has centralized and automated contract management. Lark Base empowered business owners, such as the HR team, to easily set up no-code automations to send notifications before a due date. Base also made it efficient and effective to collaborate cross-functionally: tasks are automatically created and tracked whenever a team member is involved in reviewing or editing a contract. Not only did Lark Base's automation \",/*#__PURE__*/e(\"em\",{children:/*#__PURE__*/e(\"strong\",{children:\"save up to 50% of the time\"})}),\", it also gave the HR team a sense of reassurance that they would not have to worry about missing an important date.\"]}),/*#__PURE__*/e(\"h1\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h1\",{children:\"Conclusion \"}),/*#__PURE__*/e(\"p\",{children:\"By switching to Lark, Tanamera Coffee reaped the usual benefits of digital transformation: increased operational efficiency and workplace productivity. But more than that, transforming how information is collected, centralized, and shared has created a culture of transparency and empowerment - where everyone, from the storeroom to the boardroom, felt energized to make Tanamera Coffee better every day.\"})]});\nexport const __FramerMetadata__ = {\"exports\":{\"richText11\":{\"type\":\"variable\",\"annotations\":{\"framerContractVersion\":\"1\"}},\"richText7\":{\"type\":\"variable\",\"annotations\":{\"framerContractVersion\":\"1\"}},\"richText4\":{\"type\":\"variable\",\"annotations\":{\"framerContractVersion\":\"1\"}},\"richText2\":{\"type\":\"variable\",\"annotations\":{\"framerContractVersion\":\"1\"}},\"richText1\":{\"type\":\"variable\",\"annotations\":{\"framerContractVersion\":\"1\"}},\"richText8\":{\"type\":\"variable\",\"annotations\":{\"framerContractVersion\":\"1\"}},\"richText9\":{\"type\":\"variable\",\"annotations\":{\"framerContractVersion\":\"1\"}},\"richText6\":{\"type\":\"variable\",\"annotations\":{\"framerContractVersion\":\"1\"}},\"richText\":{\"type\":\"variable\",\"annotations\":{\"framerContractVersion\":\"1\"}},\"richText10\":{\"type\":\"variable\",\"annotations\":{\"framerContractVersion\":\"1\"}},\"richText5\":{\"type\":\"variable\",\"annotations\":{\"framerContractVersion\":\"1\"}},\"richText3\":{\"type\":\"variable\",\"annotations\":{\"framerContractVersion\":\"1\"}},\"__FramerMetadata__\":{\"type\":\"variable\"}}}"],
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