{
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  "sourcesContent": ["import{jsx as e,jsxs as t}from\"react/jsx-runtime\";import{ComponentPresetsConsumer as n,Link as a}from\"framer\";import{motion as i}from\"framer-motion\";import*as r from\"react\";import{Youtube as s}from\"https://framerusercontent.com/modules/NEd4VmDdsxM3StIUbddO/fJ8vwGe6kxfz7kj9H7Sk/YouTube.js\";export const richText=/*#__PURE__*/t(r.Fragment,{children:[/*#__PURE__*/e(\"h1\",{children:/*#__PURE__*/e(\"strong\",{children:\"Belong: Gaining full visibility throughout a long user journey\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"About Belong\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"Belong specializes in property management and real estate services with the goal to make the experience of renting, owning, and managing long-term rental homes more seamless and efficient for both homeowners and renters. As a technology-enabled service (TES), it offers a platform that connects homeowners and renters, providing various services like finding tenants, handling maintenance, and managing the financial aspects of rental properties. The platform is designed to simplify the process for homeowners (often referred to as \u201Cmembers\u201D) by providing them with tools and support to manage their properties more effectively. For renters, Belong offers a higher quality of service and a better overall rental experience.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"Challenges\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"To truly prevent issues that arise throughout the rental journey, Belong delivers a seamless and efficient end-to-end property management experience for both renters and homeowners by offering a broad range of services through its platform. However, Belong is managing both the relationship between homeowners and renters, as well as the physical services in the home, so there are ample opportunities for conflict to arise. These conflicts can be both stressful and costly for those living in or owning rental homes, and also highly emotional (as families\u2019 lives are affected by issues arising in the home).\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"While customer feedback can be collected through CSAT (Customer Satisfaction) surveys after each conversation and NPS (Net Promoter Score), this approach only provides insights after the fact, often once the issues have escalated and relationships become unrepairable. Given that the rental journey is so broad, it becomes impossible to track the customer experience at each step, resulting in a fragmented view. To deliver top-notch service, Belong aims to proactively manage customer experiences through AI-based sentiment analysis, ensuring full visibility into where and when issues arise throughout the user journey before the relationship between homeowners, renters, and Belong becomes unrepairable.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"Solution\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"Syncly partnered with Belong to swiftly identify, prioritize, and address customer concerns by offering real-time insights and a comprehensive view of the customer journey throughout the maintenance and repair services process.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Real-time feedback collection\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"p\",{children:[\"To ensure an outstanding and adaptable property management experience, Belong focuses on thoroughly understanding customer feedback and sentiments throughout the entire customer journey. Syncly captures feedback from various channels at each step of the on-platform service journey, providing Belong with immediate insights into customer emotions and concerns. Syncly\u2019s\",/*#__PURE__*/e(\"strong\",{children:\" insight AI \"}),\"delivers a real-time, concise overview of each piece of feedback, including essential details such as category, sentiment, and submission time. By aggregating data from different touchpoints, Syncly offers Belong a unified and comprehensive view of the customer journey. This holistic perspective enables Belong to grasp the overall customer experience and identify patterns or recurring issues effectively.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Comprehensive View of the Customer Journey \"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"p\",{children:[\"Belong continuously monitors customer sentiment to identify negative trends or dissatisfaction early through Syncly\u2019s \",/*#__PURE__*/e(\"strong\",{children:\"dynamic sentiment analysis\"}),\". This method enables Belong to understand renters\u2019 feelings about maintenance and repair services at each stage, even when dealing with third-party service providers. For example, if a renter submits a repair ticket for a washing machine but has questions about the billing process for a water pipe replacement, Syncly\u2019s analysis of the feedback\u2019s context, tone, and flow helps Belong assess whether the renter\u2019s sentiment is positive or negative. Positive feedback allows Belong to recognize and implement best practices, while negative feedback reveals specific issues, such as inadequate explanations for the water pipe replacement, high costs, or unanswered questions. This insight helps Belong proactively tailor interactions and services to address customer needs, ultimately enhancing satisfaction and personalization.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Prioritization of critical issues \"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"p\",{children:[\"With Syncly\u2019s \",/*#__PURE__*/e(\"strong\",{children:\"customers AI\"}),\", Belong can categorize customer concerns not just by overall sentiment but also by the intensity of those sentiments, ranging from mild dissatisfaction to severe frustration. Belong\u2019s product team leverages this capability to prioritize issues based on their urgency and impact. By analyzing varying levels of sentiment intensity, they can focus on the most pressing concerns, ensuring that critical issues are identified and addressed promptly. This targeted approach allows the product team to allocate resources more effectively, dedicating attention and effort to high-intensity issues that require immediate intervention. With these insights, they can refine and enhance the product offering, ultimately improving response strategies, increasing customer satisfaction, and ensuring more efficient management of customer concerns.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"Impact\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"Belong strives to provide a seamless property management experience by ensuring high-quality services, even amidst the complexities of interactions with third-party contractors and challenges in tracking customer feedback at every step. With Syncly\u2019s real-time feedback collection and dynamic sentiment analysis, Belong is able to gain a unified and detailed view of the customer journey, allowing the prompt identification and prioritization of critical issues based on sentiment intensity, thereby improving the efficiency of issue resolution and enhancing overall customer satisfaction. Furthermore, by continuously monitoring and analyzing feedback, Belong can proactively refine its service strategies, ensuring sustained improvements and a consistently positive experience for all customers.\"})]});export const richText1=/*#__PURE__*/t(r.Fragment,{children:[/*#__PURE__*/e(\"p\",{children:\"Sentiment analysis is crucial for understanding customer emotions and opinions, providing insights that drive strategic decision-making and enhance customer satisfaction. As businesses increasingly rely on data-driven approaches, sentiment analysis offers a predictive edge by identifying trends and patterns in customer behavior.\"}),/*#__PURE__*/e(\"p\",{children:\"In our webinar, our co-founder, Alex Hong, presented insights from Syncly\u2019s latest whitepaper \u201CMaster the Art of Sentiment Analysis,\u201D offering a real-world perspective of CX thought leaders on customer sentiment analysis. We were also joined by our all-star panelists who shared their experiences and insights.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"h1\",{children:[\"Is Customer Sentiment Analysis Actually Important?\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]}),/*#__PURE__*/e(\"div\",{className:\"framer-text-module\",style:{\"--aspect-ratio\":\"560 / 315\",aspectRatio:\"560 / 315\",height:\"auto\",width:\"100%\"},children:/*#__PURE__*/e(n,{componentIdentifier:\"module:NEd4VmDdsxM3StIUbddO/fJ8vwGe6kxfz7kj9H7Sk/YouTube.js:Youtube\",children:t=>/*#__PURE__*/e(s,{...t,play:\"Off\",shouldMute:!0,thumbnail:\"Medium Quality\",url:\"https://youtu.be/wTUCcRT53QQ\"})})}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:\"Current Adoption:\"}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"95% of CX thought leaders are already conducting customer sentiment analysis\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Almost all strongly believe sentiment analysis is important for achieving KPIs\"})})]}),/*#__PURE__*/e(\"h3\",{children:\"Non-Adopters (5%): \"}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Main reason for not doing sentiment analysis: unfamiliarity (77%)\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"75% are interested but lack resources and 25% don\u2019t know where to start\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"85% want to learn more about sentiment analysis\"})})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"h2\",{children:[\"How to Effectively Utilize \",/*#__PURE__*/e(\"br\",{}),\"AI-based Dynamic Sentiment Analysis\"]}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Analyzing both individual sentences and the entire context within customer conversations is crucial. Individual sentences help capture multiple agendas and attribute the correct sentiment to each, while the entire context captures the overall sentiment.\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Focus on key sentiment and end sentiment analysis. Key sentiment identifies the conversation's predominant mood, while end sentiment shows how customers concluded their interactions. This helps businesses pinpoint critical issues and track changes in customer mood, revealing if customers end conversations satisfied or dissatisfied. Shifts from neutral or positive to dissatisfied are particularly informative, providing adaptable insights for companies.\"})})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"The Expert Panel\"}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Erik Finch\"}),\", Director of Operations at Boundless. Boundless specializes in providing comprehensive immigration solutions and personalized support to clients navigating the complexities of immigration processes.\"]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Henrique Girardi dos Santos\"}),\", Manager of Customer Love at Chili Piper. Chili Piper offers scheduling and meeting automation solutions to streamline booking and calendar management.\"]})})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"h2\",{children:[\"How are you understanding customer sentiment right now? \",/*#__PURE__*/e(\"br\",{}),\"Any challenges?\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"div\",{className:\"framer-text-module\",style:{\"--aspect-ratio\":\"560 / 315\",aspectRatio:\"560 / 315\",height:\"auto\",width:\"100%\"},children:/*#__PURE__*/e(n,{componentIdentifier:\"module:NEd4VmDdsxM3StIUbddO/fJ8vwGe6kxfz7kj9H7Sk/YouTube.js:Youtube\",children:t=>/*#__PURE__*/e(s,{...t,play:\"Off\",shouldMute:!0,thumbnail:\"Medium Quality\",url:\"https://youtu.be/LYcEMFnvPqQ\"})})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Boundless:\"}),\" Boundless used traditional methods like CSAT, NPS, and customer interviews, but despite excellent ratings, they didn\u2019t see the expected referral network effect. They realized that without a comprehensive view of all customer feedback, they couldn't grasp the true scale of issues. To address this, they needed to analyze feedback data effectively for better problem prioritization and improvements.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Chili Piper:\"}),\" Chili Piper aims to move beyond treating customers as numbers by using chatbots and other tools to understand individual sentiments. However, with thousands of customers and no dedicated CSMs or account managers, their team of nine faces limits in managing all interactions globally. To address this, Chili Piper focuses on sentiment tracking, as regular check-ins are impractical.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"What are the driving factors for customer sentiment?\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Boundless:\"}),\" Collecting real-time sentiment data has improved customer interactions. With Syncly, representatives can gauge a customer's emotional state before engaging, allowing for a more personalized approach, especially with those showing lower sentiment.\"]}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Chili Piper:\"}),\" \"]}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"em\",{children:\"\u201CWhen a negative sentiment is detected, everyone is notified, though immediate action isn't required. We're running an experiment to find the best solution, and early results are promising. Instead of waiting for complaints, we're identifying issues early and reaching out through in-app messages or emails.\u201D\"}),\" - Henrique Girardi dos Santos, Chili Piper\"]})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"Did you put any new processes to better use sentiment analysis?\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Boundless:\"}),\" Boundless uses automation to flag negative sentiment for customer service managers, providing early insights into issues and allowing for proactive problem-solving. This approach improves their understanding of customer problems and enhances transparency in issue resolution.\"]}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Chili Piper:\"}),\" Chili Piper is creating an AI tool to collect sentiments and feedback from various sources to fully understand customer happiness and develop a health score. They are working on this solution to aid account managers and customer success teams, especially with managing many small companies. More specifically, automating alerts for negative sentiments helped them to proactively address issues.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"What is the main goal of conducting sentiment analysis?\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Boundless:\"}),\" \u201CBoundless and Syncly have a lot in common where we say we want to bring our customers closer to the information that they need in an automated and scalable way, and also in so doing, create a better experience for them and help them with something that they need to go through that is really impactful in their life.\u201D - Erik Finch, Boundless\"]}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Chili Piper:\"}),\" Chili Piper is focused on using sentiment tracking to better understand customer feelings, guiding improvements and reinforcing successful practices to enhance team effectiveness. Their goal is to increase customer satisfaction by 1% each quarter and reduce churn, which is essential for retaining customers in the competitive SaaS market.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"Sentiment analysis is vital for understanding customer emotions and opinions, guiding strategic decisions, and enhancing satisfaction. By identifying trends and patterns, it helps businesses address issues proactively, personalize interactions, and strengthen customer relationships.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"p\",{children:[\"Download the full webinar and the whitepaper \",/*#__PURE__*/e(a,{href:{webPageId:\"jqvZr4wT6\"},motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!1,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:\"here\"})}),\" to gain more insights on customer sentiment analysis.\"]}),/*#__PURE__*/t(\"p\",{children:[\"Or to learn more about using Syncly to understand customer sentiment, schedule a demo \",/*#__PURE__*/e(a,{href:\"https://www.syncly.app/demo\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:/*#__PURE__*/e(\"strong\",{children:\"here\"})})}),\".\"]})]});export const richText2=/*#__PURE__*/t(r.Fragment,{children:[/*#__PURE__*/e(\"p\",{children:'I\u2019m excited to introduce the new AI Search! If you are part of a customer-facing team, you\u2019ve probably received requests like, \"How are our customers responding to our newly launched dashboard feature?\" from different functions like product team or leadership. While it\u2019s not too difficult to find the answer using Syncly\\'s dashboards and charts, repeated requests from multiple divisions can quickly consume resources of your team. Particularly for the product team or leadership, the significant value of understanding VoC (Voice of Customer) data can be hindered by these communication inefficiencies.'}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"Why We Developed AI Search\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"At Syncly, we believe it\u2019s essential for every member of an organization to listen to the customer\u2019s voice and utilize VoC data throughout the entire business process to foster product growth. Our goal is to create an extremely easy and streamlined experience for everyone \u2013 not just the CX team \u2013 to access VoC data. We designed a feature to facilitate simple yet accurate searches, quick trend identification, and convenient sharing.\"}),/*#__PURE__*/t(\"p\",{children:[\"The result is the new \",/*#__PURE__*/e(\"strong\",{children:\"AI Search\"}),\".\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"How to Use Syncly\u2019s new AI Search\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"Let\u2019s dive into the details of AI Search.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"1234\",src:\"https://framerusercontent.com/images/I834BeQgVnuoYoGrDUH1d1BTsM.jpg\",srcSet:\"https://framerusercontent.com/images/I834BeQgVnuoYoGrDUH1d1BTsM.jpg?scale-down-to=512 512w,https://framerusercontent.com/images/I834BeQgVnuoYoGrDUH1d1BTsM.jpg?scale-down-to=1024 1024w,https://framerusercontent.com/images/I834BeQgVnuoYoGrDUH1d1BTsM.jpg?scale-down-to=2048 2048w,https://framerusercontent.com/images/I834BeQgVnuoYoGrDUH1d1BTsM.jpg?scale-down-to=4096 4096w,https://framerusercontent.com/images/I834BeQgVnuoYoGrDUH1d1BTsM.jpg 4536w\",style:{aspectRatio:\"4536 / 2469\"},width:\"2268\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"You can find the search bar at the top of the home screen or at the top left corner of the screen.\\xa0\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"You can prompt your question as if you are asking an actual person, or a combination of keywords. You can include the time period, keywords, and customer sentiments to optimize your search results. \"})})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"1234\",src:\"https://framerusercontent.com/images/2QXRZDutUxuKzGxLziPh7DFl5M.jpg\",srcSet:\"https://framerusercontent.com/images/2QXRZDutUxuKzGxLziPh7DFl5M.jpg?scale-down-to=512 512w,https://framerusercontent.com/images/2QXRZDutUxuKzGxLziPh7DFl5M.jpg?scale-down-to=1024 1024w,https://framerusercontent.com/images/2QXRZDutUxuKzGxLziPh7DFl5M.jpg?scale-down-to=2048 2048w,https://framerusercontent.com/images/2QXRZDutUxuKzGxLziPh7DFl5M.jpg?scale-down-to=4096 4096w,https://framerusercontent.com/images/2QXRZDutUxuKzGxLziPh7DFl5M.jpg 4524w\",style:{aspectRatio:\"4524 / 2469\"},width:\"2262\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"ul\",{children:/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",children:[/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"Example:\"})}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"By Sentence: Customers dissatisfied with (customer sentiment) refunds (keyword) this year (time period)\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"By words : 2024, refunds, dissatisfaction\"})})]})]})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"Syncly\u2019s search AI analyzes your query and applies the appropriate filters to display the desired results. If you\u2019re not satisfied with the AI-generated filters, you can always adjust them manually.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"How to Use AI Search: Viewing Search Results\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"1227\",src:\"https://framerusercontent.com/images/bbVLTFuWOiTjGY229DYfIQEo.jpg\",srcSet:\"https://framerusercontent.com/images/bbVLTFuWOiTjGY229DYfIQEo.jpg?scale-down-to=512 512w,https://framerusercontent.com/images/bbVLTFuWOiTjGY229DYfIQEo.jpg?scale-down-to=1024 1024w,https://framerusercontent.com/images/bbVLTFuWOiTjGY229DYfIQEo.jpg?scale-down-to=2048 2048w,https://framerusercontent.com/images/bbVLTFuWOiTjGY229DYfIQEo.jpg?scale-down-to=4096 4096w,https://framerusercontent.com/images/bbVLTFuWOiTjGY229DYfIQEo.jpg 4536w\",style:{aspectRatio:\"4536 / 2454\"},width:\"2268\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"In seconds, you will have a detailed report like this one based on your request. There are four main parts that make up your results;\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"ol\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"AI Summary:\"}),\" Display of an AI-generated summary of the search content.\"]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Feedback:\"}),\" Feedbacks and analyses corresponding to the search results. You can easily see trends, the distribution of customer sentiments within the list of feedback. You can also see the entire list of all feedback related to your search request.\"]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Top 10 Issues:\"}),\" List of the top 10 issues by volume based on your search.\"]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Customers:\"}),\" Display of the customers behind the feedback, including those who mentioned the keywords the most and their distribution across customer segments.*Your accounts/contacts attributes have to be set up in order to view this part.\\xa0\"]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Sharing results\"}),\": Are you satisfied with the search results? By clicking the share button on the top right hand corner, you can copy the link of the search results and share with y our team instantly.\\xa0\"]})})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"Syncly team is committed to continuously enhancing the AI Search based on your feedback. If you encounter any inconveniences or have suggestions for improvement while using the AI Search, please let us know.\\xa0\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"If this post has piqued your interest in Syncly, feel free to request a demo. Syncly team is here to help you build a 5-star customer experience. Thank you!\"})]});export const richText3=/*#__PURE__*/t(r.Fragment,{children:[/*#__PURE__*/e(\"p\",{children:\"Customer satisfaction and customer experience have been considered difficult to manage as they are qualitative data. But they can actually be easily managed through Voice of the Customer (VoC) data.\"}),/*#__PURE__*/e(\"p\",{children:\"Although the VOC data has been consolidated and managed for a long time, it is only recently that it has started to be used effectively. Why hasn't VOC data been effectively utilized until now?\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"1. Challenges to VoC\"})}),/*#__PURE__*/e(\"p\",{children:\"There are two main reasons why it has been difficult to improve customer experience (CX) through the use of VoC data. One reason is that simply 'quantifying VoC data' is deemed sufficient, without linking it to activities aimed at improving customer experience. The other reason is that VoC data and insights remain confined to the CX teams.\"}),/*#__PURE__*/e(\"ol\",{style:{\"--list-style-type\":\"upper-alpha\"},children:/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"The issue of stopping at just producing quantitative indicators\"})})})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"341\",src:\"https://framerusercontent.com/images/WolhMq8Z5zjTU0wj4lMDnQDrY.png\",srcSet:\"https://framerusercontent.com/images/WolhMq8Z5zjTU0wj4lMDnQDrY.png?scale-down-to=512 512w,https://framerusercontent.com/images/WolhMq8Z5zjTU0wj4lMDnQDrY.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/WolhMq8Z5zjTU0wj4lMDnQDrY.png 1223w\",style:{aspectRatio:\"1223 / 683\"},width:\"611\"}),/*#__PURE__*/e(\"p\",{children:\"Are you familiar with the indicators that are used for VoC reports? The following example is a statistical table summarizing the number of complaint VOCs.\"}),/*#__PURE__*/e(\"p\",{children:\"Data like the chart above is meaningful in that it classifies various VOCs coming through customer service channels by type, but it is difficult to use this indicator to improve customer experience.\"}),/*#__PURE__*/e(\"p\",{children:\"The same goes for scores such as NPS and CSAT, which are commonly used to quantify customer satisfaction. Analysis that says \u2018NPS has improved by an average of 0.1 points compared to the last quarter\u2019 does not tell \u2018\u2018what our company should do next quarter.\u2019\"}),/*#__PURE__*/e(\"p\",{children:\"If you are satisfied with simply converting qualitative data into quantitative data, it can be said that you are not utilizing VoC data properly.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"ol\",{start:\"2\",style:{\"--list-style-type\":\"upper-alpha\"},children:/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"11px\",\"--framer-text-color\":\"rgb(0, 0, 0)\",\"--framer-text-decoration\":\"none\"},children:/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"The problem of VoC data staying only in CX teams\"})})})}),/*#__PURE__*/e(\"p\",{children:\"As shown above, if VoC data does not provide clear actionable guidelines for improving customer experience and remains at the level of simple category comparison, this second problem arises.\"}),/*#__PURE__*/e(\"p\",{children:\"Because the direction of improvement activities to address VoC is not clear, it is inevitable that it will be difficult for relevant departments to have a sense of responsibility and accountability over these. In these situations, what often happens is that the CX teams takes over all VoC management and improvement activities.\"}),/*#__PURE__*/e(\"p\",{children:\"However, because there are limits to the CX teams\u2019 ability to manage all support tickets, VoC data needs to be analyzed and considered for improvement jointly by multiple departments.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"2. How to properly utilize VoC\"})}),/*#__PURE__*/e(\"ol\",{style:{\"--list-style-type\":\"upper-alpha\"},children:/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"11px\",\"--framer-text-color\":\"rgb(0, 0, 0)\",\"--framer-text-decoration\":\"none\"},children:/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"VoC data requires \u201Cprocessing\u201D\"})})})}),/*#__PURE__*/e(\"p\",{children:\"Because VoC data is unstructured data, it needs to be processed. In other words, to fully utilize VoC, processing through semantic analysis and sentiment analysis is necessary, rather than a simple categorization. By processing the data, it will reveal which areas customers are most interested in and where they are most dissatisfied based on VoC data, providing clues to solutions.\"}),/*#__PURE__*/e(\"p\",{children:\"In addition, it is possible to derive deeper insights by referring not only to the information contained in the VoC itself but also to information about the customer who left the VoC (age, gender, membership level, etc.).\\xa0\"}),/*#__PURE__*/e(\"p\",{children:\"Check example cases below:\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Example) \"}),\"VoC data: Inquiry categories with a higher rate of negative sentiments\\xa0\"]}),/*#__PURE__*/e(\"p\",{children:\"Information: The level of DSAT is estimated to be relatively large, and details need to be identified first.\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Example) \"}),\"VoC data: Among the VoC for product A, more than 12% of negative opinions regarding \u2018finishing treatment\u2019 were confirmed.\"]}),/*#__PURE__*/e(\"p\",{children:\"Information: Product A needs improvement in finishing.\\xa0\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Example) \"}),\"VoC data: Collect and analyze only VoC left by female customers in their 30s\"]}),/*#__PURE__*/e(\"p\",{children:\"Information: Identifying interests and complaints of female customers in their 30s\"}),/*#__PURE__*/e(\"p\",{children:\"As shown above,\\xa0 it is important to conduct in-depth analysis such as sentiment analysis, and customer meta data integration to process VoC data into valuable information.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"ol\",{start:\"2\",style:{\"--list-style-type\":\"upper-alpha\"},children:/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"11px\",\"--framer-text-color\":\"rgb(0, 0, 0)\",\"--framer-text-decoration\":\"none\"},children:/*#__PURE__*/t(\"p\",{children:[\"\\xa0\",/*#__PURE__*/e(\"strong\",{children:\"VoC data must flow to the right place\"})]})})}),/*#__PURE__*/t(\"p\",{children:[\"To resolve the problem of VoC data being siloed within CX teams, it is important to \",/*#__PURE__*/e(\"strong\",{children:\"designate a specific department to lead improvement initiatives for critical VoC content.\"}),\" This requires establishing meaningful standards for classifying and analyzing VoC data, with a clear delineation of responsibility for driving improvement activities.\"]}),/*#__PURE__*/e(\"p\",{children:\"In order to fully utilize the insights found through VoC analysis, the insights must be delivered to the teams that can provide the most efficient solution. For example, if there is a need for product improvement, it should be assigned to the Product Management team or Engineering team that is prepping products for the next release. Also, any areas needing improvement in a digital product, such as a web site, must be communicated to the relevant team lead, such as the product manager or UX research team.\"}),/*#__PURE__*/e(\"p\",{children:\"On the other hand, not all VoC needs to be routed outside of CX teams. Tasks that require efficient customer support response (e.g. provision of guide documents, etc.) can be directly handled by the CX/Operations team.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"3.\\xa0 VoC data utilization plan by department\"})}),/*#__PURE__*/e(\"p\",{children:\"We\u2019ve confirmed that VoC data should not be managed solely by the CX teams but should be distributed across various departments for reference and improvement. Now, let's explore how each specific department can utilize VoC data effectively.\"}),/*#__PURE__*/e(\"ol\",{style:{\"--list-style-type\":\"upper-alpha\"},children:/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"11px\",\"--framer-text-color\":\"rgb(0, 0, 0)\",\"--framer-text-decoration\":\"none\"},children:/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"Product Management, Product Design, and Engineering\"})})})}),/*#__PURE__*/t(\"p\",{children:[\"First, the Product Management, Product Design, and Engineering teams\u2014departments responsible for planning and creating tangible products\u2014can use VoC data to identify areas for improvement. By analyzing VoC data, they can efficiently develop products that meet customer needs and requirements. For example, in a product renewal project for a cosmetics brand, the process of product development using VoC data can be summarized as follows.\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"strong\",{children:\"Collect VOC data from the target customer base\"})]}),/*#__PURE__*/e(\"ul\",{children:/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"11px\",\"--framer-text-color\":\"rgb(0, 0, 0)\",\"--framer-text-decoration\":\"none\"},children:/*#__PURE__*/e(\"p\",{children:\"The target customer base for Product A was defined as 'women in their 30s.' The existing VoC data for this customer segment was then extracted and organized from the in-house database.\"})})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"Derive insights from VOC data\"})}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"11px\",\"--framer-text-color\":\"rgb(0, 0, 0)\",\"--framer-text-decoration\":\"none\"},children:/*#__PURE__*/e(\"p\",{children:\"It was found that the keywords most frequently mentioned by women in their 30s when purchasing similar products were 'whitening' and 'moisture\u2019.\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"11px\",\"--framer-text-color\":\"rgb(0, 0, 0)\",\"--framer-text-decoration\":\"none\"},children:/*#__PURE__*/e(\"p\",{children:\"The main complaint about other products regarding \u2018whitening\u2019 was the lack of a quick visible attack.\"})})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"Setting product development direction\"})}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"11px\",\"--framer-text-color\":\"rgb(0, 0, 0)\",\"--framer-text-decoration\":\"none\"},children:/*#__PURE__*/e(\"p\",{children:\"When renewing a product, thoroughly review the composition of ingredients related to \u2018whitening\u2019 and moisture.\"})}),/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"11px\",\"--framer-text-color\":\"rgb(0, 0, 0)\",\"--framer-text-decoration\":\"none\"},children:[/*#__PURE__*/e(\"p\",{children:\"For \u2018whitening\u2019, encourage more frequent use by enhancing portability, formulation, and container design.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})})]})]}),/*#__PURE__*/e(\"ol\",{start:\"2\",style:{\"--list-style-type\":\"upper-alpha\"},children:/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"11px\",\"--framer-text-color\":\"rgb(0, 0, 0)\",\"--framer-text-decoration\":\"none\"},children:/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"Marketing team\"})})})}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Marketing teams can use VOC data to suggest customized marketing strategies\"}),\". For example, for a customer who frequently uses keywords like \u2018amount, cost, price\u2019,\\xa0 an effective strategy for targeted marketing campaigns could be suggesting methods related to these keywords, such as \u2018Add a channel and receive a coupon\u2019. Alternatively, marketing strategies can be tailored to customer segments by analyzing purchase cycles and frequencies using VoC data. Based on the purchase cycle of the product purchased by the customer, notifications related to user reviews, renewals of the purchased product, marketing informing of price benefits, and calculation of purchase frequency are applied to highly loyal customers according to their purchase. This allows effective complementary target marketing through discount coupons, membership promotions, etc. for products that are good for use with already purchased products.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"Example) Purchase cycle for product A confirmed to be 3 months\"})}),/*#__PURE__*/e(\"p\",{children:\"Send updated information and benefits regarding the purchased and related products to customers who\u2019ve purchased product A 3 months after purchase\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"Example) Confirm that VIP customer purchased product A\"})}),/*#__PURE__*/e(\"p\",{children:\"Send information on benefits along with an advertisement for product B, which complements product A, using the title\\xa0 \u2018Information on benefits provided only to Gold Membership customers\u2019.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"ol\",{start:\"3\",style:{\"--list-style-type\":\"upper-alpha\"},children:/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"11px\",\"--framer-text-color\":\"rgb(0, 0, 0)\",\"--framer-text-decoration\":\"none\"},children:/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"Product team at Tech companies\\xa0\"})})})}),/*#__PURE__*/e(\"p\",{children:\"The product team at tech companies can make suggestions to improve User Experience (UX) based on the results of VoC data analysis. There are three main ways to improve UX.\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"First,\"}),\" by identifying and resolving solvable complaints through system inspection and improvement, it can significantly enhance the customer experience by eliminating recurring pain points. For example, enhancing the interface to address common complaints\u2014such as payment system errors, font size issues, and insufficient product details\u2014can greatly improve overall service usability.\"]}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Second\"}),\", UX can be designed to increase the purchase conversion rate by referring to VoC data. If a specific customer group has more positive opinions about a particular product or service, exposing the product or service at the top or recommending it in a pop-up when customers with similar characteristics access the app or website can increase the conversion rate.\"]}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Third\"}),\", frequently asked questions from customers can be identified from VoC data and answered in advance through User Interface (UI) elements such as tooltips. This approach creates a foundation for users to naturally learn how to use the service, reducing the need for separate inquiries.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"ol\",{start:\"4\",style:{\"--list-style-type\":\"upper-alpha\"},children:/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"11px\",\"--framer-text-color\":\"rgb(0, 0, 0)\",\"--framer-text-decoration\":\"none\"},children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Direct use by the operating department\"}),/*#__PURE__*/e(\"br\",{}),\"Finally, not all VoC needs to be routed outside of CX teams. Improvement activities, such as updating the service response template or revamping the FAQ page, can be undertaken by the CX teams based on VoC data. In addition, improvement activities such as updating the response manual (script) or revamping the help cetner can be done by leveraging collected customer data.\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{}),\"Due to the variety of customer inquiries, the response methods must also vary according to the specific customer. While providing immediate response to these inquiries improves customer satisfaction, it is difficult for all employees to respond immediately as it results in high work fatigue. In particular, responding to negative comments is one of the areas with the highest level of work fatigue. To address this, a manual and templates for responding to negative comments that can be shared among employees can significantly reduce work fatigue.\"]})})}),/*#__PURE__*/e(\"p\",{children:\"If this process is implemented smoothly, customers will receive a high-quality customer service regardless of the support agent they interact with, thereby improving both support agents and customer experiences.\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/t(\"strong\",{children:[\"Example\",/*#__PURE__*/e(\"br\",{})]}),\"According to the analysis of Company A's VoC data, the most frequent complaint during phone interactions was 'delay in phone connection.' Further investigation revealed that customers prefer calling personal work mobile phones over the customer call center number.\"]}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/t(\"strong\",{children:[\"Solution: Revise the response manual with the following contents\",/*#__PURE__*/e(\"br\",{})]}),\"A manual that instructs to send a template text message to the recipient\u2019s personal work cell phone when the customer calls the main customer center number isn\u2019t available can solve the delay in phone connection related to the above.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"strong\",{children:\"4. Benefits of managing VoC data through Syncly\"})}),/*#__PURE__*/e(\"p\",{children:\"Based on what was explained above, what are the benefits of managing VoC data through Syncly?\"}),/*#__PURE__*/e(\"p\",{children:\"First of all, it is difficult to utilize VoC data because the data is not processed. This is where the first benefit comes in: AI analytics. Through AI analysis, VoC data written on a qualitative basis can be easily converted into quantified data through semantic unit analysis and sentiment analysis customized for each company.\"}),/*#__PURE__*/e(\"p\",{children:\"The second advantage is that it provides an integrated dashboard based on VoC data processed by Syncly, creating an environment where all departments within the company can utilize the data efficiently and effectively. Through this, the scope of utilizing VOC data is expanded to various teams like Customer Experience/Support, Operations, Product, Engineering, and Marketing.\"}),/*#__PURE__*/e(\"p\",{children:\"As a result, Syncly identifies keywords extracted by topic through semantic unit analysis and provides a dashboard to classify and manage customer satisfaction and dissatisfaction level based on sentiment analysis. Through this approach, each department serves as a stepping stone for strategic execution by dividing projects that maximize strengths and at the same time complement weaknesses. This allows each department to leverage its capabilities to the best of its ability and collaborate with other teams to improve the customer experience throughout the entire customer journey.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"h4\",{children:[\"\u25B6\uFE0F \",/*#__PURE__*/e(a,{href:\"https://syncly.app/interactive-demo\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:\"Watch Interactive Demo\"})})]})]});export const richText4=/*#__PURE__*/t(r.Fragment,{children:[/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"About the Streaming Platform\"})}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(a,{href:\"https://streamlabs.com/\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:\"Streaming Platform\"})}),\" is a comprehensive, all-in-one software suite for live streaming and video production, designed to help content creators enhance their broadcasts on platforms like Twitch, YouTube, and Facebook. It offers streaming software with an intuitive interface, customizable overlays, widgets, and monetization tools. Streaming Platform also offers cloud-based settings, multistreaming capabilities, and a mobile app, making it a versatile solution for professional-quality streaming. Committed to continuous innovation, Streaming Platform actively engages with its users to continuously refine and enhance its offering to better service content creators and to stay at the forefront of live streaming technology.\"]}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"Use Case\"})}),/*#__PURE__*/e(\"h3\",{children:\"Challenge: \"}),/*#__PURE__*/e(\"p\",{children:\"Streaming Platform actively collects and incorporates feedback from its users through various methods like collecting reviews, support tickets, and in-app feedback to thoroughly understand user needs and preferences. Its platform and offerings are continuously updated to fix bugs, introduce new features and improve performance to provide users with the tools necessary to create high-quality live broadcasts and engage effectively with their audience.\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]}),/*#__PURE__*/e(\"p\",{children:\"Streaming Platform aimed to assess and address customer feedback across various platforms - desktop, mobile, and web - with a particular emphasis on the mobile app. However, it has been a challenge to manually manage customer feedback separately by platform, operating system, and app version to effectively resolve flagged issues in a timely manner. With the goal of providing the users with the flexibility and tools based on comprehensive customer insights, Streaming Platform utilized Syncly\u2019s AI to gain the insights from customer feedback to promptly capture and update its services to improve the user experience.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:\"Solution: \"}),/*#__PURE__*/e(\"p\",{children:\"Syncly focuses on streamlining the user feedback consolidation and analysis process through categorization by app version and detailed summarization of individual feedback to help Streaming Platform\u2019 product and engineering teams to effectively refine and enhance user experience on the platform.\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]}),/*#__PURE__*/e(\"ul\",{children:/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"11px\",\"--framer-text-color\":\"rgb(0, 0, 0)\",\"--framer-text-decoration\":\"none\"},children:[/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Automatic categorization of customer feedback by platform, app, and version - \"}),\"With services offered across multiple platforms to cater to the diverse needs of content creators, Streaming Platform wanted to manage feedback from each platform separately with a specific focus on mobile apps. Syncly automatically analyzes the customer feedback data based on the nature of its inquiries and the user intent by suggesting themes relevant to the users. \",/*#__PURE__*/e(a,{href:\"https://syncly.app/blog/syncly-insight-beta\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:\"By grouping user feedback into relevant themes\"})}),\", Streaming Platform can now understand the most critical issues by platform along with the user sentiment and review scores. Using trend analysis, Streaming Platform has full insight into the overall trend of each theme and issues with the most volume that drives negativity and positivity in user experience. Based on these insights, both Product and Engineering team can drill down to granular issues that are causing low review scores that must be addressed at utmost priority to improve customer experience.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})})]})}),/*#__PURE__*/e(\"ul\",{children:/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Detailed feedback exploration with automatic summarization -\\xa0 \"}),\"Syncly takes customer feedback management one step further with automatic feedback summarization. This feature allows Streaming Platform to gain a real-time comprehensive view of each feedback with concise overview, as well as essential details such as category, sentiment, and the time of feedback submission. Streaming Platform wanted to upgrade this to be able to track feedback by version release to apprehend changing customer dynamics in reaction to new and updated features through \",/*#__PURE__*/e(a,{href:\"https://syncly.app/product/dynamic-sentiment-analysis\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:\"Syncly\u2019s dynamic sentiment analysis\"})}),\". With Syncly, the Product and Engineering team is now able to thoroughly understand the key points of lengthy feedback without having to go through the entire text for any version updates or feature releases. Streaming Platform can fully grasp specific areas that are blocking the improvement of user rating score and respond accordingly by analyzing user ratings and reviews. This has not only resulted in a remarkable boost in the workflow efficiency, but it also significantly increased process precision.\"]})})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:\"Impact:\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(a,{href:\"https://streamlabs.com/\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:\"Streaming Platform \"})}),\"strives to provide an all-in-one solution for streamers by consistently interacting with its user base, seeking ongoing refinement and enhancement of its offerings to better support content creators and maintain a leading position in live streaming technology. With Syncly's automatic feedback summarization, Streaming Platform has a real-time comprehensive view of each feedback. This has allowed Streaming Platform to track feedback by version release and understand changing customer dynamics in reaction to new features. This dedication to customer experience ensures that Streaming Platform remains at the forefront of live streaming technology, helping content creators to connect with and grow their audiences effectively.\"]})]});export const richText5=/*#__PURE__*/t(r.Fragment,{children:[/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"About Speak\"})}),/*#__PURE__*/e(\"p\",{children:\"Speak is a dynamic language learning app offering comprehensive experiences tailored to learners of all levels. Its key features include interactive lessons covering grammar, vocabulary, and cultural insights, personalized learning adapted to individual styles and pace. It also offers practice sessions for speaking and listening skills with native speakers. Supporting multiple languages, Speak provides detailed progress tracking and goal-setting features, enabling users to monitor their improvement. Its flexible approach allows learners to integrate language learning into their schedules, while engaging content and community support foster motivation and progress toward linguistic goals.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"Use Case\"})}),/*#__PURE__*/e(\"h3\",{children:\"Challenge: \"}),/*#__PURE__*/e(\"p\",{children:\"Speak continuously upgrades its app through regular updates, including bug fixes, performance improvements, and new features aimed at enhancing the user experience and expanding the app\u2019s capabilities. To ensure the app remains relevant, user-friendly, and aligned with the expectations of its user base, Speak actively gathers and responds to customer feedback.\"}),/*#__PURE__*/e(\"p\",{children:\"Speak\u2019s customer experience team collaborates with various teams like product and engineering to translate the customer VoC feedback into actionable insights, identifying specific areas where the app can be improved. However, with a lack of centralized database for qualitative customer data, it was difficult to effectively manage customer feedback across multiple teams and to quickly assess the feedback to determine which issues or suggestions are most critical or align with the app's strategic goals.\"}),/*#__PURE__*/e(\"p\",{children:\"Speak aims to leverage AI to streamline customer feedback management to prioritize changes and iterate on the app to meet evolving user needs and preferences. This new approach will lead to enhanced user experience, improved customer loyalty, and innovation based on real needs.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:\"Solution: \"}),/*#__PURE__*/e(\"p\",{children:\"Syncly worked with Speak on three main areas to consolidate and utilize customer feedback more efficiently across multiple teams to deliver a high-quality product based on customer needs and preferences.\\xa0\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"11px\",\"--framer-text-color\":\"rgb(0, 0, 0)\",\"--framer-text-decoration\":\"none\"},children:[/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Gain visibility into customer experience -\\xa0 \"}),\"With the goal to provide an effective and engaging language learning experience, Speak strived to have a deep understanding of customer feedback, including user sentiment, to identify specific pain points or areas of satisfaction. Syncly\u2019s \",/*#__PURE__*/e(\"strong\",{children:\"dynamic sentiment analysis\"}),\" supports Speak to comprehend how the users feel about different learning modules and activities, to identify trends in user satisfaction and preferences over time, and to measure user reaction after releasing new updates or new features. For example, positive sentiments indicate high engagement, while negative sentiment might suggest areas where users are losing interest. Speak can then utilize this information as a guide to adjust the content to better match user preferences, establish long-term product strategy to align user expectations with app features, and determine success of changes and new features. Even with a growing user base, Speak is able to manage large volumes of customer feedback data using AI to scale out actionable insights across various touch points.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})})]}),/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"11px\",\"--framer-text-color\":\"rgb(0, 0, 0)\",\"--framer-text-decoration\":\"none\"},children:[/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Organize, analyze, and prioritize customer feedback for all stakeholders -\\xa0 \"}),\"Speak\u2019s CX team puts together VOC (voice-of-the-customer) reports for other functions across the organization to help identify areas where the app and user experience with overall service can be improved. To streamline this process, Syncly leveraged AI to automate organization and categorization of customer feedback based on themes, such as feature requests, usability issues, or suggestions for improvement relevant to corresponding teams. The result is then published into reports for individual teams on a designated schedule\u2013every month. This fosters effective collaboration between different teams within Speak to prioritize the most impactful changes based on factors such as frequency of feedback, potential impact on user experience, and alignment with the company's vision. Without the time-consuming manual sorting through loads of customer feedback, Speak can quickly make necessary updates in response to customer needs and requirements as one team.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})})]}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"11px\",\"--framer-text-color\":\"rgb(0, 0, 0)\",\"--framer-text-decoration\":\"none\"},children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Attain actionable insights for each issue - \"}),\"Syncly\u2019s AI doesn\u2019t just stop at generating customer feedback reports, it also suggests relevant recommendations for each issue that can be translated into actionable solutions! Syncly\u2019s \",/*#__PURE__*/e(\"strong\",{children:\"Insight\"}),\" provides issue-specific suggestions with data-driven insights, allowing Speak to provide targeted solutions that directly address the root cause of the issue. Together with Syncly, Speak makes more proactive and informed decisions to resolve these specific issues effectively, improving overall app performance that meets user expectations.\"]})})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:\"Impact:\"}),/*#__PURE__*/e(\"p\",{children:\"Speak aims to provide an engaging language learning experience by understanding customer feedback and user sentiment to identify pain points and satisfaction areas. With Syncly's sentiment analysis, Speak is able to gauge user reactions about learning modules, track satisfaction trends, and measure reactions to updates, guiding content adjustments and feature alignment with user expectations. By leveraging the power of AI, Speak efficiently manages feedback data, prioritizing it for various internal stakeholders to facilitate collaboration and make proactive, informed decisions that enhance app performance.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"200\",src:\"https://framerusercontent.com/images/2Eb3sPHi3ysTrP8A9lQGiMorJ8.png\",style:{aspectRatio:\"400 / 400\"},width:\"200\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(a,{href:\"https://www.linkedin.com/in/jinwoo-jason-oh-cs-customerservice-manager/\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:/*#__PURE__*/e(\"strong\",{children:\"Jinwoo Oh\"})})}),/*#__PURE__*/e(\"strong\",{children:\", Head of CX\"})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"em\",{children:'\"By actively collecting and responding to user feedback, Speak can continually refine its product features and learning modules to ensure they are intuitive and engaging, making the app more enjoyable and effective for language learners.\u201D'})})]});export const richText6=/*#__PURE__*/t(r.Fragment,{children:[/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"About Gamma\"})}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(a,{href:\"https://gamma.app/\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:\"Gamma\"})}),\" is a fast-growing, pioneering Product-Led Growth (PLG) company leveraging innovative AI technology to enhance interactive presentation experiences. Gamma offers a platform designed to help users create and deliver interactive presentations to engage audiences effectively. Through Gamma\u2019s platform, users can collaborate in real-time and create visually appealing slides to communicate their ideas effectively.\"]}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"Use Case\"})}),/*#__PURE__*/e(\"h3\",{children:\"Challenge: \"}),/*#__PURE__*/e(\"p\",{children:\"Gamma directly engages with users to gather feedback, understand pain points, and identify improvement opportunities. This fosters customer connections and innovates workflows to ensure optimal product performance. Changes and updates to products are driven by ongoing feedback and testing.\\xa0\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"Gamma\u2019s product team utilizes taxonomy to categorize customer feedback, aiming to ensure consistency and accuracy. However, this approach comes with its own set of challenges, as taxonomies might not always stay up-to-date and may not fully capture the latest customer needs, making it difficult to respond quickly to new feedback without having predefined categories in place.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"With a deep understanding of AI\u2019s strength and a focus on innovative product design, Gamma aims to leverage AI to innovate workflow to streamline processes and enhance efficiency in product management, enabling more agile and responsive handling of customer feedback.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:\"Solution: \"}),/*#__PURE__*/e(\"p\",{children:\"Syncly focused on four key areas to make Gamma\u2019s product design more efficient and responsive by automating processes and gaining real-time insights from customer feedback.\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]}),/*#__PURE__*/e(\"ul\",{children:/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"11px\",\"--framer-text-color\":\"rgb(0, 0, 0)\",\"--framer-text-decoration\":\"none\"},children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Easy plug-and-play. No hassle!\"}),\" - Syncly integrates seamlessly with Gamma\u2019s existing workflow with just a few clicks, requiring minimal resources and no additional training for the Gamma team! This plug-and-play approach allowed Gamma to instantly generate customer insights to understand customer needs and requirements.\\xa0\"]})})}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"11px\",\"--framer-text-color\":\"rgb(0, 0, 0)\",\"--framer-text-decoration\":\"none\"},children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Bridge the gap between customer needs and Gamma\u2019s features \"}),\"- \u200B\u200BA thorough understanding of customer expectations is crucial for aligning product features with actual customer needs and desires, especially for PLG companies like Gamma. To further strengthen Gamma\u2019s taxonomic customer feedback management, Syncly integrated a sophisticated AI content analysis through \",/*#__PURE__*/e(a,{href:\"https://syncly.app/blog/syncly-insight-beta\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:\"semantic unit analysis\"})}),\" to automate classification of received feedback into corresponding themes. Furthermore, Gamma can now quickly grasp the key content of each theme, discovering detailed insights from individual feedback. This eliminates the need for manual sorting through each customer feedback to create and categorize taxonomic themes for cohesive management. Gamma doesn\u2019t even need to worry about new types of feedback - Syncly will automatically create a new corresponding theme and manage them separately!\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"11px\",\"--framer-text-color\":\"rgb(0, 0, 0)\",\"--framer-text-decoration\":\"none\"},children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Monitor performance of new and updated product offerings\"}),\" - With the focus on delivering high-quality products, Gamma wanted to track how customers reacted to newly updated features. Using \",/*#__PURE__*/e(a,{href:\"https://syncly.app/blog/syncly-update-dynamic-sentiment-analysis\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:\"dynamic sentiment analysis\"})}),\", Syncly supports Gamma to understand if customers are satisfied with new features by analyzing changing sentiments not only throughout a single conversation, but also throughout various interactions. For example, Gamma can understand that a customer likes the newly updated blue button by seeing their sentiment change from \uD83D\uDE41to \uD83D\uDE42after the update. And no need to worry even if our expectations are a little different from reality! For customers who are not happy with the new changes, Gamma is able to quickly capture the negative sentiment and react directly to the raised issues and concerns. \",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"11px\",\"--framer-text-color\":\"rgb(0, 0, 0)\",\"--framer-text-decoration\":\"none\"},children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Now, bring them all together to gain valuable real-time insights \"}),\"- It\u2019s time to put all these insights together into a dashboard! \",/*#__PURE__*/e(a,{href:\"https://syncly.app/blog/syncly-insight-beta\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:\"Syncly\u2019s Insight\"})}),\" provides a customer issue list with different levels of positive and negative sentiment to help identify the urgency of each issue, allowing Gamma to easily assess the significance of flagged high-importance themes by monitoring the number of issues and mentions. Gamma can further enhance its understanding of customers' concerns by reviewing quotes within flagged issues, aligning with its goal of comprehensively analyzing each feedback to deliver an optimal product. Syncly then stepped in to take some weight off of Gamma\u2019s shoulders by leveraging AI to suggest helpful actions in solving raised issues.\\xa0\"]})})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:\"Impact:\"}),/*#__PURE__*/t(\"p\",{children:[\"Gamma took a step closer to being a pioneering PLG (Product-led growth) company with its innovative product offerings that cater to customer needs and requirements. With an enhanced and automated product management process powered by Syncly\u2019s AI, Gamma is able to efficiently gather, analyze, and respond to customer feedback, eliminating time-consuming and costly manual taxonomy management. This seamless integration also enables Gamma to quickly react to new and unregistered themes, ensuring a proactive approach to meeting evolving customer needs. This enhanced capability allows Gamma to gain deep insights into customers' true needs and sentiments regarding new \",/*#__PURE__*/e(a,{href:\"https://www.launchnotes.com/solutions/product-updates-tool\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!1,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:\"product updates\"})}),\", ensuring a customer-centric approach at every turn.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"With greater agility, responsiveness, and efficiency in handling customer feedback, Gamma can successfully deliver higher-quality products and a more positive customer experience.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"270\",src:\"https://framerusercontent.com/images/qCRLJY8UCaCu1P3wSLJvwKdVVA.png\",srcSet:\"https://framerusercontent.com/images/qCRLJY8UCaCu1P3wSLJvwKdVVA.png?scale-down-to=512 512w,https://framerusercontent.com/images/qCRLJY8UCaCu1P3wSLJvwKdVVA.png 540w\",style:{aspectRatio:\"540 / 540\"},width:\"270\"}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",src:\"blob:https://framer.com/4e6d5ac5-2c4b-4203-9ceb-836d0c63de76\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(a,{href:\"https://www.linkedin.com/in/nikpayne/\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:/*#__PURE__*/e(\"strong\",{children:\"Nikolas Payne\"})})}),/*#__PURE__*/e(\"strong\",{children:\", Product Designer\"})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"em\",{children:'\"Syncly has transformed our approach to product development by empowering our teams to understand and prioritize customer needs effectively based on real-time customer input data.\u201D'})})]});export const richText7=/*#__PURE__*/t(r.Fragment,{children:[/*#__PURE__*/e(\"p\",{children:\"We are excited to launch Syncly\u2019s Customer AI, a prescriptive and proactive customer management feature that dynamically tracks and interprets customer sentiments across various data channels. This empowers businesses to understand and respond proactively to customer sentiment, feedback, and experiences real time, holistically at the account level, and specifically at the individual customer level.\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]}),/*#__PURE__*/e(\"p\",{children:\"Syncly\u2019s Customer AI goes beyond simply analyzing static customer conversations through transcription and categorization. Now, users are able to capture customer sentiment trends throughout each interaction, allowing easy identification of happy and unhappy customers and also effective management of at-risk customers. Users can also identify emerging trends, potential issues, or opportunities for improvement, enabling businesses to proactively address customer concerns and enhance their overall customer experience.\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]}),/*#__PURE__*/e(\"p\",{children:\"With Syncly\u2019s Customer AI, businesses are able to stay informed about their customers' perceptions, adapt quickly to changing sentiments, and make data-driven decisions to drive customer satisfaction and loyalty.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h4\",{children:/*#__PURE__*/e(\"strong\",{children:\"The technology behind Customer AI: Dynamic Sentiment Analysis\"})}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),\"The engine behind Customer AI is Syncly\u2019s dynamic sentiment analysis. Dynamic sentiment analysis is the new way to analyze customer sentiment that reflects the nature of evolving customer sentiment with every experience.\\xa0\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"It is an advanced feature designed to analyze and interpret customer sentiments in real time across a variety of data sources. It employs our proprietary natural language processing (NLP) algorithms to understand the emotions, opinions, and attitudes expressed by customers in their interactions. It can accurately detect and categorize sentiment, including positive, negative, or neutral tones, as well as the intensity of emotions expressed.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"364\",src:\"https://framerusercontent.com/images/uTiFzlfEY2imgMwq5c8r1XDKCrE.png\",srcSet:\"https://framerusercontent.com/images/uTiFzlfEY2imgMwq5c8r1XDKCrE.png?scale-down-to=512 512w,https://framerusercontent.com/images/uTiFzlfEY2imgMwq5c8r1XDKCrE.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/uTiFzlfEY2imgMwq5c8r1XDKCrE.png 1240w\",style:{aspectRatio:\"1240 / 728\"},width:\"620\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"Sentiment trend analysis within a conversation:\"})}),/*#__PURE__*/e(\"p\",{children:\"Customer sentiment varies throughout the entirety of a conversation. Dynamic sentiment analysis shows how customer sentiment evolves within a dialogue, allowing users to identify customers who leave happy or unhappy.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"Sentiment trend analysis across multiple conversations:\"})}),/*#__PURE__*/e(\"p\",{children:\"Most customers interact with businesses multiple times. These businesses often struggle to have the full visibility of customer sentiment development across multiple conversations. Dynamic sentiment analysis shows customer sentiment trends throughout collective interactions, empowering effective real-time identification of loyal and at-risk customers.\\xa0\"}),/*#__PURE__*/t(\"p\",{children:[\"You can learn more about Syncly\u2019s dynamic sentiment analysis in \",/*#__PURE__*/e(a,{href:\"https://www.syncly.app/blog/syncly-update-dynamic-sentiment-analysis\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:\"this blog post.\\xa0\"})}),/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]}),/*#__PURE__*/e(\"h4\",{children:/*#__PURE__*/e(\"strong\",{children:\"Deep-dive of Customer AI functionality\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"ol\",{children:/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"11px\",\"--framer-text-color\":\"rgb(0, 0, 0)\",\"--framer-text-decoration\":\"none\"},children:/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"Customer AI Dashboard\"})})})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"364\",src:\"https://framerusercontent.com/images/cfzSFXcXGeITriuUvkBGWBiTBs.png\",srcSet:\"https://framerusercontent.com/images/cfzSFXcXGeITriuUvkBGWBiTBs.png?scale-down-to=512 512w,https://framerusercontent.com/images/cfzSFXcXGeITriuUvkBGWBiTBs.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/cfzSFXcXGeITriuUvkBGWBiTBs.png 1238w\",style:{aspectRatio:\"1238 / 728\"},width:\"619\"}),/*#__PURE__*/e(\"p\",{children:\"Check the real-time sentiment (happy vs. unhappy) status of all registered customers and track sentiment trends throughout all conversations by each customer within the set time frame. Use the newest filter to see the list of customers who still remain unhappy today. You can also track by accounts on a higher level and hone in on individual customers within selected accounts.\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]}),/*#__PURE__*/e(\"ol\",{start:\"2\",children:/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"11px\",\"--framer-text-color\":\"rgb(0, 0, 0)\",\"--framer-text-decoration\":\"none\"},children:/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"Customer/Account experience trend history and details\"})})})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"363\",src:\"https://framerusercontent.com/images/8LTFH2vteMyYH8TC6Nk7wHG2Q.png\",srcSet:\"https://framerusercontent.com/images/8LTFH2vteMyYH8TC6Nk7wHG2Q.png?scale-down-to=512 512w,https://framerusercontent.com/images/8LTFH2vteMyYH8TC6Nk7wHG2Q.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/8LTFH2vteMyYH8TC6Nk7wHG2Q.png 1236w\",style:{aspectRatio:\"1236 / 726\"},width:\"618\"}),/*#__PURE__*/e(\"p\",{children:\"Check the real-time sentiment trend, the breakdown of positive and negative experiences, and details of individual conversations on the customer/account details page. Simply click on each conversation to get more detailed information.\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]}),/*#__PURE__*/e(\"ol\",{start:\"3\",children:/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"11px\",\"--framer-text-color\":\"rgb(0, 0, 0)\",\"--framer-text-decoration\":\"none\"},children:/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"Unhappy customer interaction details\"})})})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"363\",src:\"https://framerusercontent.com/images/o1joC7gLge1xkgmYbBU7KRYbaQk.png\",srcSet:\"https://framerusercontent.com/images/o1joC7gLge1xkgmYbBU7KRYbaQk.png?scale-down-to=512 512w,https://framerusercontent.com/images/o1joC7gLge1xkgmYbBU7KRYbaQk.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/o1joC7gLge1xkgmYbBU7KRYbaQk.png 1240w\",style:{aspectRatio:\"1240 / 726\"},width:\"620\"}),/*#__PURE__*/e(\"p\",{children:\"The red exclamation triangle icon notifies the user that there is an issue to be addressed. Click on this icon to closely monitor and manage at-risk customers who have had the latest unhappy experience with unsolved issues. You can access the full conversation history to thoroughly understand the details of customer sentiment, experience, and feedback.\\xa0\"}),/*#__PURE__*/e(\"p\",{children:\"With this data, businesses can proactively address customer concerns and enhance their overall customer experience.\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]}),/*#__PURE__*/e(\"ol\",{start:\"4\",children:/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",style:{\"--framer-font-size\":\"11px\",\"--framer-text-color\":\"rgb(0, 0, 0)\",\"--framer-text-decoration\":\"none\"},children:/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"Best practice tracking by agent\"})})})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"365\",src:\"https://framerusercontent.com/images/bG9A1ZGodiqzb1TbnWLo2ePk.png\",srcSet:\"https://framerusercontent.com/images/bG9A1ZGodiqzb1TbnWLo2ePk.png?scale-down-to=512 512w,https://framerusercontent.com/images/bG9A1ZGodiqzb1TbnWLo2ePk.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/bG9A1ZGodiqzb1TbnWLo2ePk.png 1238w\",style:{aspectRatio:\"1238 / 730\"},width:\"619\"}),/*#__PURE__*/e(\"p\",{children:\"Do you want to share customer engagement best practice amongst your agents? You can filter customer conversations by agents to track performance of each agent real-time. By easily tracking agents with happy customers or those who were able to turn around customer experience from negative to positive through the conversation, you can use detailed information and history to develop best practice cases for other agents to learn from.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"h4\",{children:[\"\u25B6\uFE0F \",/*#__PURE__*/e(a,{href:\"https://syncly.app/interactive-demo\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:\"Watch Interactive Demo\"})})]})]});export const richText8=/*#__PURE__*/t(r.Fragment,{children:[/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"About Boundless\"})}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(a,{href:\"https://www.boundless.com/\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:/*#__PURE__*/e(\"strong\",{children:\"Boundless\"})})}),/*#__PURE__*/e(\"strong\",{children:\" \"}),\"is an immigration service provider offering legal services in immigration law based in Utah. With a mission to empower every family, they assist in navigating the immigration system more confidently, rapidly, and affordably.\"]}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"Use Case\"})}),/*#__PURE__*/e(\"h3\",{children:\"Challenge: \"}),/*#__PURE__*/e(\"p\",{children:\"Boundless is a team with stellar customer support. Its product and customer lifecycle is tied to the lengthy US visa application process\u2014which is a long and painful journey in and of itself! The gravity of providing a good customer experience throughout the customer\u2019s journey cannot be overemphasized. \"}),/*#__PURE__*/e(\"p\",{children:\"Their Customer Support Team\u2019s close engagement with customers has been a core reason why customers love the Boundless experience. Boundless\u2019 operations team aims to take their 5-star-support up a notch and they realized that the key is understanding what\u2019s driving their customer\u2019s sentiments holistically. Boundless wanted to find a sustainable way to achieve this that didn\u2019t require any adding burden from their already occupied CX team\u2014hence the AI.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:\"Solution: \"}),/*#__PURE__*/e(\"p\",{children:\"In order to elevate their customer experience and ultimately prevent customer churn, we agreed that there are three main areas Syncly should focus on delivering jobs-to-be-done:\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",children:[/*#__PURE__*/t(\"p\",{children:[\"Enabling the team to understand\\xa0\",/*#__PURE__*/e(\"strong\",{children:\"customer issues throughout the customer journey\"}),\"\\xa0and\\xa0\",/*#__PURE__*/e(\"strong\",{children:\"by visa application type -\"}),\"\\xa0Understanding what\u2019s driving negative customer experience was a great start in recognizing issues that matter. However, pinpointing which stage of the user journey a customer needs the most help on a granular level would provide in-depth insight and actionable items for the team. Boundless was already tagging customer stages for each customer. By parsing the tags, we were able to provide issues and sentiment by each customer cohort based on customer journey.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})})]}),/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",children:[/*#__PURE__*/t(\"p\",{children:[\"Being able to monitor\\xa0\",/*#__PURE__*/e(a,{href:\"https://syncly.app/product/dynamic-sentiment-analysis\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:/*#__PURE__*/e(\"strong\",{children:\"customer sentiment over time\"})})}),\"\\xa0and\\xa0\",/*#__PURE__*/e(\"strong\",{children:\"identify unhappy customers on an account/user level -\"}),\"\\xa0Imagine starting your day with a list of unhappy customers that need your attention. Understanding how many of their recent conversations ended with a negative note and what needs to be addressed for the customer is a clear instruction itself that can really set your team in motion towards customer love. That\u2019s what Boundless wanted to implement, and Syncly was able to provide that list.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})})]}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[\"Being able to build\\xa0\",/*#__PURE__*/e(a,{href:\"https://syncly.app/integrations/front\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:/*#__PURE__*/e(\"strong\",{children:\"a two-way integration with Front\"})})}),\"\\xa0for customer sentiment analysis - Seamlessly integrating into customers\u2019 existing workflow is a critical piece of the adoption puzzle. Boundless wanted to leverage customer sentiment analysis from Syncly, but also from the existing customer support tool. Syncly built a bi-directional sync with Front in order to provide sentiment analysis back to Front where their agents are able to utilize it when assisting customers.\"]})})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"p\",{children:[\"Also by aggregating everyday customer feedback, NPS, and CSAT score, Syncly was able to cross reference ratings with qualitative data, \",/*#__PURE__*/e(\"strong\",{children:\"identifying the very issues that were driving low NPS, CSAT scores for their customers.\"})]}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:\"Impact:\"}),/*#__PURE__*/t(\"p\",{children:[\"In full effect, the Boundless team\\xa0\",/*#__PURE__*/e(\"strong\",{children:\"became more proactive\\xa0in reaching out to customers who left the latest conversation unhappy.\"}),\" Understanding what was discussed based on all conversations aggregated in Syncly, customer support agents now know exactly what the issues are and what needs to be done in order to solve those problems and to\\xa0\",/*#__PURE__*/e(\"strong\",{children:\"make the customer happy again\"}),\".\"]}),/*#__PURE__*/e(\"p\",{children:\"Boundless team also has enhanced product experience and strengthened overall satisfaction for customers throughout their journey as they address the issues for each customer cohort in time.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"215\",src:\"https://framerusercontent.com/images/0evCFUByhoIOESIpAgC6wpK5x4.png\",style:{aspectRatio:\"431 / 431\"},width:\"215\"}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",src:\"blob:https://framer.com/4e6d5ac5-2c4b-4203-9ceb-836d0c63de76\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(a,{href:\"https://www.linkedin.com/in/erikfinch/\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:/*#__PURE__*/e(\"strong\",{children:\"Erik Finch\"})})}),/*#__PURE__*/e(\"strong\",{children:\", Director of Operations\"})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"em\",{children:\"\u201CThe visa application process is distressing for most applicants. 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We have recently \",/*#__PURE__*/e(\"strong\",{children:\"launched\"}),\" \",/*#__PURE__*/e(\"em\",{children:/*#__PURE__*/e(\"strong\",{children:\"Insight\"})}),\" beta version, enabling a more holistic AI analytics through 'Semantic unit analysis', making it easier but more thoroughly grasp customer insights.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"What is Semantic Unit Analysis?\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"1200\",src:\"https://framerusercontent.com/images/JTgKeBjb4tFGPQP0LBmtsU89LQ.png\",srcSet:\"https://framerusercontent.com/images/JTgKeBjb4tFGPQP0LBmtsU89LQ.png?scale-down-to=512 512w,https://framerusercontent.com/images/JTgKeBjb4tFGPQP0LBmtsU89LQ.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/JTgKeBjb4tFGPQP0LBmtsU89LQ.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/JTgKeBjb4tFGPQP0LBmtsU89LQ.png 4080w\",style:{aspectRatio:\"4080 / 2400\"},width:\"2040\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"em\",{children:/*#__PURE__*/e(\"strong\",{children:\"Semantic unit analysis\"})}),\" is an analytical technique that extracts content related to the theme from the text. It is a more segmented and advanced content analysis method than the existing method of analyzing text at the sentence or the message level. All in all, it captures the details otherwise could have overlooked by conventional analytics method.\"]}),/*#__PURE__*/e(\"p\",{children:\"As shown in the image above, the original text-based review data can be divided into several semantic units. This is because multiple themes almost always exist within a single review or a conversation. Therefore, if you analyze the semantic unit by themes, it becomes easier to quickly grasp the key content of each theme, discovering the detailed insights from the review.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"h2\",{children:[\"How we structure \",/*#__PURE__*/e(\"em\",{children:\"Insight\"})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"1200\",src:\"https://framerusercontent.com/images/7Npv90untfR6hpU6NTYrM2Q6xg.png\",srcSet:\"https://framerusercontent.com/images/7Npv90untfR6hpU6NTYrM2Q6xg.png?scale-down-to=512 512w,https://framerusercontent.com/images/7Npv90untfR6hpU6NTYrM2Q6xg.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/7Npv90untfR6hpU6NTYrM2Q6xg.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/7Npv90untfR6hpU6NTYrM2Q6xg.png 4080w\",style:{aspectRatio:\"4080 / 2400\"},width:\"2040\"}),/*#__PURE__*/t(\"p\",{children:[\"Through the \",/*#__PURE__*/e(\"em\",{children:/*#__PURE__*/e(\"strong\",{children:\"Insight\"})}),\" in Syncly, users can utilize more sophisticated AI content analysis through Semantic unit analysis. When you select a theme, \",/*#__PURE__*/e(\"strong\",{children:\"mentions\"}),\" (content relevant to the theme from customer review) are automatically extracted to roll up to issues, then to themes in a three-depth structure by clustering based on commonality.\"]}),/*#__PURE__*/e(\"p\",{children:'For example, if you add the theme of \"fabric\" to analyze fashion-related customer reviews, it extracts all contents related to the theme. Characteristics of the fabric(e.g. texture, feel, or quality of the fabric), the thickness of the fabric, and content related to laundry (e.g. how well the fabric holds up after washing, whether it shrinks or fades in color) are extracted and clustered. By linking these traits, issues are formed as \"Fabric Thickness Concerns\u201D, \u201CFabric Composition Inquiry\u201D, \u201CFabric Durability Concerns\u201D, and by showing the semantic unit text together, the content can be easily understood at a glance.'}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"h2\",{children:[\"How to leverage Syncly \",/*#__PURE__*/e(\"em\",{children:\"Insight\"})]}),/*#__PURE__*/t(\"p\",{children:[\"Simply by adding a theme on \",/*#__PURE__*/e(\"em\",{children:/*#__PURE__*/e(\"strong\",{children:\"Insight\"})}),\" page, Syncly will automatically extract the main content from the existing data in semantic units and provide the results by clustering issues.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:\"(1) Adding a Theme\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"576\",src:\"https://framerusercontent.com/images/pD1ILTyVjoSq8jecpz8FvAQeWI.png\",srcSet:\"https://framerusercontent.com/images/pD1ILTyVjoSq8jecpz8FvAQeWI.png?scale-down-to=512 512w,https://framerusercontent.com/images/pD1ILTyVjoSq8jecpz8FvAQeWI.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/pD1ILTyVjoSq8jecpz8FvAQeWI.png 2000w\",style:{aspectRatio:\"2000 / 1153\"},width:\"1000\"}),/*#__PURE__*/t(\"p\",{children:[\"There are three ways to add themes. You can directly them, or get additional themes recommended by AI, recommended theme by industry. Based on the selected themes, AI runs semantic unit analysis to extract \",/*#__PURE__*/e(\"strong\",{children:\"Mentions(semantic unit)\"}),\" and \",/*#__PURE__*/e(\"strong\",{children:\"Issues(clustered semantic unit)\"}),\".\"]}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[\"AI Suggestions: This is the \",/*#__PURE__*/e(\"strong\",{children:\"Themes\"}),\" recommended by Syncly.\"]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[\"Templates by Industry: This is a \",/*#__PURE__*/e(\"strong\",{children:\"Theme template\"}),\" recommended based on how our customers build taxonomy by industry.\"]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Type the Theme: Users can create a Theme by directly typing in the input box.\"})})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:\"(2) Results of AI Analysis - Theme list, Issue List\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"576\",src:\"https://framerusercontent.com/images/zPVBIi4TJoa220SNMIrnbS4v7tw.png\",srcSet:\"https://framerusercontent.com/images/zPVBIi4TJoa220SNMIrnbS4v7tw.png?scale-down-to=512 512w,https://framerusercontent.com/images/zPVBIi4TJoa220SNMIrnbS4v7tw.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/zPVBIi4TJoa220SNMIrnbS4v7tw.png 2000w\",style:{aspectRatio:\"2000 / 1153\"},width:\"1000\"}),/*#__PURE__*/e(\"p\",{children:\"Check the results extracted by the Theme to easily identify customer issues and pains. Not only the semantic unit analysis, but also different levels of positive and negative sentiment can help users identify urgency of each issue.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"576\",src:\"https://framerusercontent.com/images/m2Cwvr8CiWMtWMZ9ZAg9RcZkcM.png\",srcSet:\"https://framerusercontent.com/images/m2Cwvr8CiWMtWMZ9ZAg9RcZkcM.png?scale-down-to=512 512w,https://framerusercontent.com/images/m2Cwvr8CiWMtWMZ9ZAg9RcZkcM.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/m2Cwvr8CiWMtWMZ9ZAg9RcZkcM.png 2000w\",style:{aspectRatio:\"2000 / 1153\"},width:\"1000\"}),/*#__PURE__*/e(\"p\",{children:\"For example, you can assess the significance by monitoring the number of issues and mentions in the \u2018Material' related theme. Within this theme, we extracted 7029 mentions and identified 24 distinct issues. A deeper exploration of the 'Material Thickness Concerns' issue reveals 10 positive mentions and 100 negative mentions.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:\"(3) Ask Syncly AI for suggestions\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"576\",src:\"https://framerusercontent.com/images/7thvYscPqHkwFwSsr63EE7lG7U.png\",srcSet:\"https://framerusercontent.com/images/7thvYscPqHkwFwSsr63EE7lG7U.png?scale-down-to=512 512w,https://framerusercontent.com/images/7thvYscPqHkwFwSsr63EE7lG7U.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/7thvYscPqHkwFwSsr63EE7lG7U.png 2000w\",style:{aspectRatio:\"2000 / 1153\"},width:\"1000\"}),/*#__PURE__*/e(\"p\",{children:\"You can utilize Syncly AI by tapping \u2018Ask for an action\u2019, \u2018Ask to summarize\u2019, and more. Users can enter any questions to discover additional insights.\"}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Ask for an action: Syncly AI suggests what action items can be helpful in solving the issues for various functions\u2014customer experience, product, and for operations.\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Ask to summarize: Syncly AI summarizes and provides every detail of each issue.\"})})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"Insight Demo Video\"}),/*#__PURE__*/e(\"div\",{className:\"framer-text-module\",style:{\"--aspect-ratio\":\"560 / 315\",aspectRatio:\"560 / 315\",height:\"auto\",width:\"100%\"},children:/*#__PURE__*/e(n,{componentIdentifier:\"module:NEd4VmDdsxM3StIUbddO/fJ8vwGe6kxfz7kj9H7Sk/YouTube.js:Youtube\",children:t=>/*#__PURE__*/e(s,{...t,play:\"Off\",shouldMute:!0,thumbnail:\"Medium Quality\",url:\"https://youtu.be/HsoTigJI9F4\"})})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"p\",{children:[\"Curious about Syncly's latest \",/*#__PURE__*/e(\"em\",{children:/*#__PURE__*/e(\"strong\",{children:\"Insight\"})}),\" feature? \"]}),/*#__PURE__*/e(\"p\",{children:\"Book a demo to receive 1,000 free data analysis credits and a free trial to analyze your customer feedback data! \"})]});export const richText10=/*#__PURE__*/t(r.Fragment,{children:[/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"About Cardda\"})}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(a,{href:\"https://www.cardda.com/\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:/*#__PURE__*/e(\"strong\",{children:\"Cardda\"})})}),\" is a fast growing fintech startup based in Latin America, often likened to the Latin version of Brex, offering credit card services tailored for startups. Given their rapid business growth and feedback from diverse markets and languages, Cardda aimed to take an action based on constant influx of customer feedback.\"]}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"Use Case\"})}),/*#__PURE__*/e(\"h3\",{children:\"Challenge: \"}),/*#__PURE__*/t(\"p\",{children:[\"Prior to integrating Syncly, Cardda spent a lot of time managing feedback and backlogs \",/*#__PURE__*/e(\"strong\",{children:\"manually on Productboard.\"})]}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),\"As a fast growing start-up, volume of the feedback reached a point where it was too much to handle manually on multiple platforms. Because Productboard didn\u2019t offer much automation, they had to read and categorize every single customer feedback by hand. Creating a weekly customer report also took a chunk of scarce resource which they didn\u2019t have. It was a matter of time customer data to become a blackbox. \"]}),/*#__PURE__*/t(\"p\",{children:[\"Cardda decided to \",/*#__PURE__*/e(\"strong\",{children:\"leverage AI to solve this issue by automating\"}),\" tagging, analyzing, and using the platform as their weekly customer report, so that the entire team can focus on scaling and spend more time building with the customer feedback analytics.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:\"Solution: \"}),/*#__PURE__*/e(\"p\",{children:\"With Syncly, Cardda was able to build a centralized place for customer feedback and able to build product based on real-time customer inputs on time.\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"strong\",{children:\"Unlike ProductBoard, \"}),/*#__PURE__*/e(a,{href:\"https://syncly.app/product/auto-tagging\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:/*#__PURE__*/e(\"strong\",{children:\"Syncly had AI-powered tagging capability\"})})}),/*#__PURE__*/e(\"strong\",{children:\" \"}),\"which allows Cardda to significantly reduce time and effort. In addition to this feature, \",/*#__PURE__*/e(a,{href:\"https://syncly.app/product/auto-prioritization\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/t(i.a,{children:[/*#__PURE__*/e(\"strong\",{children:\"Syncly\u2019s Topics and Insight allowed them to identify critical issues based on customer revenue and sentiment\"}),\",\"]})}),\" empowering data-driven decision-making in feature prioritization.\"]}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),\"These features proved beneficial even during the weekly company-wide VOC (Voice of the Consumer) meetings. Cardda facilitated weekly meetings with product team to align with customer needs and feature requirements. \"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"After using Syncly, they were able to speed up the process and swiftly escalate key issues when reporting to executives. Moreover, with Syncly being language-agnostic, Cardda was able to analyze feedback in Spanish, Portuguese, and English.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:\"Impact:\"}),/*#__PURE__*/e(\"p\",{children:\"With Syncly, Cardda achieved successful alignment across different teams, breaking down silos and rallying around a shared understanding of urgent issues.\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),\"Actual customer quotes along with real-time analysis on Syncly allowed team members to understand how customers truly feel about their product. This enables \",/*#__PURE__*/e(\"strong\",{children:\"a faster and more seamless end-to-end \"}),/*#__PURE__*/e(\"em\",{children:/*#__PURE__*/e(\"strong\",{children:\"feedback-to-feature\"})}),/*#__PURE__*/e(\"strong\",{children:\" process \"}),\"that involves understanding underlying customer issues and reflecting key requirements into the product roadmap.\"]}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),\"Before using Syncly, delay between receiving customer requests and developing features was huge. \",/*#__PURE__*/e(\"strong\",{children:\"With the adoption of Syncly, time to delivery\u2014turning customer insight to feature\u2014has dropped dramatically.\"}),\" Through prioritizing the most urgent customer issues and catering to requirements for the right audience, Cardda was also able to enhance the overall product experience.\"]}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),\"Utilizing \",/*#__PURE__*/e(a,{href:\"https://syncly.app/product/voc-reporting\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:/*#__PURE__*/e(\"strong\",{children:\"Syncly\u2019s Chart feature\"})})}),/*#__PURE__*/e(\"strong\",{children:\",\"}),\" Cardda visualized customer issue trends instantly and established a seamless and timely reporting process. Cardda saved significant time and effort in putting together weekly customer reports and sharing with the team.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"216\",src:\"https://framerusercontent.com/images/Y8uokpyCFSH3VlaERJmRHUyT0.png\",style:{aspectRatio:\"436 / 432\"},width:\"218\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(a,{href:\"https://www.linkedin.com/in/sebito/\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:/*#__PURE__*/e(\"strong\",{children:\"Sebastian Hernandez\"})})}),/*#__PURE__*/e(\"strong\",{children:\", Co-founder of Cardda\"})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/t(\"em\",{children:['\"Syncly has completely revolutionized how we manage customer feedback at Cardda. ',/*#__PURE__*/e(\"strong\",{children:\"It's like having a veteran team member sorting and prioritizing our customers input 24/7\"}),\". \"]})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"em\",{children:'Switching from Productboard to Syncly was a no brainer. Thanks to Syncly, our weekly meetings have become efficient and on-point, enabling us to swiftly adapt and improve our product, which is crucial for any start-up trying to move fast. We no longer waste time on creating report!\" '})})]});export const richText11=/*#__PURE__*/t(r.Fragment,{children:[/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"About Terra\"})}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(a,{href:\"https://tryterra.co/\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:/*#__PURE__*/e(\"strong\",{children:\"Terra\"})})}),\" is a healthcare infrastructure startup, backed by Y Combinator, that makes it easy for apps and developers to connect to dynamic health data through the API, and generate AI insights through Odin.\"]}),/*#__PURE__*/e(\"p\",{children:\"The company has witnessed significant growth, achieving high traction from customers, and receiving a tons of valuable feedback simultaneously. In response to these inquiries and issues, Terra sought a customer analysis tool that is both accurate and fast.\"}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"Use Case\"})}),/*#__PURE__*/e(\"h3\",{children:\"Challenge: \"}),/*#__PURE__*/e(\"p\",{children:\"Terra has two main communication fronts with customers\u20141 : 1 customer support channel and the community on Discord. Terra handles a wide range of inquiries from how-to questions that comes on a daily basis in the community. Terra also provides 1 : 1 technical support to a wide range of customers in different channels. This results in fragmented customer feedback data and support engineers operating in silo. \"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"As Terra provides APIs, Terra\u2019s customers require direct support for engineers by engineering success team in order to achieve a smooth and effective product adoption. Given the lack of resources of engineers with multiple responsibilities\u2014supporting customers and building products\u2014it became almost impossible to dedicate resources for customer feedback analysis. \"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"Having hundreds of customer communication channels wasn\u2019t exactly helpful but was necessary to maintain 5 star customer experience\u2014which is another key reason why Terra is loved by their customers. Terra wanted to understand which customer segments have trouble using what part of their product and how disappointed they are but had no scalable solution. \"}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:\"Solution: \"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(a,{href:\"https://syncly.app/product/integrations\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:/*#__PURE__*/e(\"strong\",{children:\"Syncly integrates into all of its Discord channels\"})})}),\". It includes all the 1 : 1 support channels managed by all of the engineers as well as its open community and begin ingesting data from it automatically.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"After becoming the centralized qualitative data center for all of customer interactions, we ensured Terra to get holistic visibility on trending customer issues along with sentiment trend to keep their finger on the pulse. \"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"Syncly was able to identify each of Terra\u2019s customer by customer tier and role which customer serves in their organization, insights became more relevant and actionable to Terra\u2019s support team and product team. \"}),/*#__PURE__*/e(\"h4\",{children:\"Solution - Data Security\"}),/*#__PURE__*/t(\"p\",{children:[\"Terra\u2014being an API provider for healthcare industry\u2014holds data security the strictest standard and was happy to learn that \",/*#__PURE__*/e(a,{href:\"https://syncly.app/blog/syncly-is-now-soc2-type2-compliant\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:/*#__PURE__*/e(\"strong\",{children:\"Syncly not only has SOC2 but has a robust information security \"})})}),\"measures in place, which is imperative in handling all of their interactions with customers\"]}),/*#__PURE__*/e(\"h3\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:\"Impact:\"}),/*#__PURE__*/t(\"p\",{children:[\"With automated data ingestion from Discord, Syncly \",/*#__PURE__*/e(a,{href:\"https://syncly.app/product/integrations\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:/*#__PURE__*/e(\"strong\",{children:\"serves as a Single Source of Truth (SSOT)\"})})}),\" for all customer interactions and technical support data. Syncly enables Terra to get the comprehensive view of the most critical issues and revenue impact that is attached to each issue so that the team can prioritize based on relevant data. \"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"p\",{children:[\"With Syncly\u2019s Dynamic Sentiment Analysis, Terra \",/*#__PURE__*/e(a,{href:\"https://syncly.app/product/dynamic-sentiment-analysis\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:/*#__PURE__*/e(\"strong\",{children:\"monitors issues that drive negative sentiments \"})})}),\"for customers and identify accounts or cohort of customers that are at risk. By monitoring volume of tickets and customer sentiment trend, Terra also \",/*#__PURE__*/e(\"strong\",{children:\"validates the effectiveness of team\u2019s corrective actions.\"})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"In the end, Syncly helps Terra to enhance customer visibility across customers and provide a clear pathway for prioritizing the product roadmap. It allowed the whole team to identify customers who require immediate attention, take proactive actions to achieve 5 start customer experience.\"})]});export const richText12=/*#__PURE__*/t(r.Fragment,{children:[/*#__PURE__*/e(\"p\",{children:\"We are excited to introduce Syncly's Dynamic sentiment analysis, an innovative way to capture sentiment trend throughout each conversation, and across multiple communication channels. It enables you to identify urgent feedback that requires immediate response, and conversations that customers leave happy or unhappy. Hence, it enables you to proactively identify urgent issues or at-risk customer / customer groups before they churn.\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"strong\",{children:\"1. What is Sentiment analysis?\"})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"2. What is Dynamic sentiment analysis?\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"3. How Syncly\u2019s Dynamic sentiment analysis is different from the conventional sentiment analysis?\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"4. Dynamic sentiment analysis use cases\"})}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"What is Sentiment Analysis?\"}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"1200\",src:\"https://framerusercontent.com/images/S37wfoUGknObI5aLcYSAXS3Lpq8.png\",srcSet:\"https://framerusercontent.com/images/S37wfoUGknObI5aLcYSAXS3Lpq8.png?scale-down-to=512 512w,https://framerusercontent.com/images/S37wfoUGknObI5aLcYSAXS3Lpq8.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/S37wfoUGknObI5aLcYSAXS3Lpq8.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/S37wfoUGknObI5aLcYSAXS3Lpq8.png 4080w\",style:{aspectRatio:\"4080 / 2400\"},width:\"2040\"}),/*#__PURE__*/e(\"p\",{children:\"Sentiment analysis is the process of analyzing customer feedback or communication using natural language processing to determine if the emotional tone is positive or negative.\"}),/*#__PURE__*/e(\"p\",{children:\"Typically, it can be classified into five categories : Very negative, negative, neutral, positive, and very positive, measured by the tone, keywords, intensity of emotional expression, and others.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"What is Dynamic sentiment analysis?\"}),/*#__PURE__*/e(\"p\",{children:\"Dynamic sentiment analysis is the new way to analyze customer sentiment that reflects the nature of evolving customer sentiment with every experience. \"}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"1200\",src:\"https://framerusercontent.com/images/kLdnJO3nGvAEWFLWi05aawmhmQE.png\",srcSet:\"https://framerusercontent.com/images/kLdnJO3nGvAEWFLWi05aawmhmQE.png?scale-down-to=512 512w,https://framerusercontent.com/images/kLdnJO3nGvAEWFLWi05aawmhmQE.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/kLdnJO3nGvAEWFLWi05aawmhmQE.png?scale-down-to=2048 2048w,https://framerusercontent.com/images/kLdnJO3nGvAEWFLWi05aawmhmQE.png 4080w\",style:{aspectRatio:\"4080 / 2400\"},width:\"2040\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"Sentiment trend analysis within a conversation: \"})}),/*#__PURE__*/e(\"p\",{children:\"Customer sentiment is different in the beginning, the middle, and the end of conversation. Dynamic sentiment analysis shows how customer sentiment evolves within a communcation, allowing users to identify customers leave unhappy or happy.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"Sentiment trend analysis across multiple conversations: \"})}),/*#__PURE__*/e(\"p\",{children:\"In many cases, communications between companies and customers happen multiple times. Customers easily lose the visibility if customer sentiment is improving or worsening across multiple conversations. Dynamic sentiment analysis shows the trend of customer sentiment across multiple conversation with reps, that enables teams to easily identify at-risk customer.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"How Syncly\u2019s Dynamic sentiment analysis is different from the conventional sentiment analysis?\"}),/*#__PURE__*/e(\"h3\",{children:\"Static chat analysis vs Syncly\u2019s trend chat analysis\"}),/*#__PURE__*/e(\"p\",{children:\"In chat conversations, dialogues between customers and reps contain multiple topics and sentiment. Conventional sentiment analysis could not capture the context and the flow of communication, while Syncly's dynamic sentiment analysis flagged sentiment based on the overall understanding of the flow of the conversation.\"}),/*#__PURE__*/e(\"h3\",{children:\"Easy to identify customer comes in angry or neutral tone, but leaves happy or unhappy.\"}),/*#__PURE__*/e(\"p\",{children:\"Understanding the latest customer sentiment as well as trends of their sentiments are leading indicators that can predict potential churn risk. Dynamic sentiment analysis is the optimal method because it shows how the customer sentiment changes over time.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"Dynamic sentiment analysis use cases\"}),/*#__PURE__*/e(\"h3\",{children:\"Issue prioritization by negative sentiment\"}),/*#__PURE__*/e(\"p\",{children:\"It\u2019s clear that as the customer base grows, it becomes harder to identify driving factors that causes negative customer experience. Dynamic sentiment analysis helps teams to identify main reasons that deteriorates a customer experience (i.e. onboarding friction, issues that drives low NPS), so the teams can build the solution on a daily, weekly, and monthly basis that keeps their customers happy and retained.\"}),/*#__PURE__*/e(\"h3\",{children:\"Identify at-risk customers and customer segments\"}),/*#__PURE__*/e(\"p\",{children:\"With Dynamic sentiment analysis, customers can get the visibility on how much of their customers are in good, medium, or bad conditions, and who they are.\"}),/*#__PURE__*/e(\"h3\",{children:\"Customer service quality assurance\"}),/*#__PURE__*/e(\"p\",{children:\"Dynamic sentiment analysis provides better customer experience by reviewing successful CS cases that flips customer sentiment from negative to positive and share the best practice across the organization.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"Want to identify key issues that causes negative customer experience?\"}),/*#__PURE__*/e(\"p\",{children:\"If you\u2019re interested in learning more about Dynamic sentiment analysis, let us know. Book a meeting with co-founders of Syncly, and get free 1,000 credits now.\"})]});export const richText13=/*#__PURE__*/t(r.Fragment,{children:[/*#__PURE__*/e(\"p\",{children:\"On February 21, Zendesk hosted a webinar to discuss the key topics in the CX industry for 2024 with experts.\"}),/*#__PURE__*/e(\"p\",{children:\"The CX Trends 2024 report 'Unlock the power of intelligent CX', released alongside the webinar, presented ten trends that customer experience managers should pay attention to this year. The report is based on a survey of 7,000 people in 20 countries worldwide and includes various predictions about the industry landscape that artificial intelligence will transform.\"}),/*#__PURE__*/e(\"p\",{children:\"Some of these predictions resonated deeply with us at Syncly. Through this post, we want to share the future of customer experience predicted by global CX company Zendesk and Syncly's thoughts.\"}),/*#__PURE__*/t(\"p\",{children:[\"\u203B Through Syncly's integration with Zendesk, you can easily import chat and email data from customer interactions conducted via Zendesk into Syncly. Learn more \",/*#__PURE__*/e(a,{href:\"https://syncly.app/integrations/zendesk\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:\"here\"})}),\".\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:\"Full-scale Introduction of Generative AI\"}),/*#__PURE__*/e(\"p\",{children:\"Although generative AI is not technically fully mature, it is expected to have a significant impact on the CX industry and customer experience design, as it does in many other fields.\"}),/*#__PURE__*/e(\"p\",{children:\"In this trend, CX leaders have experienced uncertainty and stress about new technologies. According to the survey, about 62% of CX leaders feel 'pressure to use generative AI'.\"}),/*#__PURE__*/e(\"p\",{children:\"In the global CX industry, the use of generative AI is perceived as not a 'story of the future'. More than 50% of CX leaders are already considering or have considered introducing related solutions.\"}),/*#__PURE__*/e(\"p\",{children:'In line with this, one of the webinar panelists, Cassie Kozyrkov (CEO of Data Scientific), said, \"If there was a task automation that you tried and gave up on two years ago, try to find that method again now.\" She emphasized that any task you want to automate can be done more easily using Gen AI.'}),/*#__PURE__*/e(\"p\",{children:\"The VOC analysis platform that Syncly is building is no exception. Just a few years ago, various customer communication data that had to be read and classified by a manager can now be quickly classified, summarized, and analyzed with Syncly AI.\"}),/*#__PURE__*/e(\"p\",{children:\"If you find it too cumbersome to collect, classify, summarize, and analyze VOC on your own, please share your concerns with the Syncly team through the link below :)\"}),/*#__PURE__*/t(\"p\",{children:[\"\u2728 \",/*#__PURE__*/e(a,{href:\"https://syncly.app/demo\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:\"Book a Syncly Demo\"})})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:\"Perception Gap between CX Leaders and Agents\"}),/*#__PURE__*/e(\"p\",{children:\"As we have seen above, most leaders who operate CX organizations are already considering how to use AI.\"}),/*#__PURE__*/e(\"p\",{children:\"However, the perception gap with agents, as revealed in the survey results, provides several implications. According to Zendesk's survey, only 25% of CX practitioners answered that 'AI tools will help provide better customer service'.\"}),/*#__PURE__*/e(\"p\",{children:\"In addition, only one-third of the practitioners who responded to the survey agreed with the expectation that the focus of CX practice will shift from 'simple consultation processing' to more complex areas such as 'enhancing engagement with customers' through job automation using AI.\"}),/*#__PURE__*/e(\"p\",{children:\"In other words, there is still a gap between the ideal that leaders want to achieve and the reality that practitioners feel, and it can be seen that more consensus on the use of AI needs to be spread to bridge this gap.\"}),/*#__PURE__*/e(\"p\",{children:\"The Syncly team is also familiar with this phenomenon. We are constantly thinking with our customers about how to coexist daily operations that need to be dealt with every day and a new VOC management system using AI.\"}),/*#__PURE__*/e(\"p\",{children:\"It may be a fundamental story, but the perspective that should not be lost is to aim for AI that can actually help with work, not AI for AI. We are thinking that we need to continue to strive to provide AI tools that can be welcomed from the practitioner's perspective by providing 'AI that makes my quitting time faster', 'AI that grows my career', and 'AI that is not difficult'.\"}),/*#__PURE__*/e(\"p\",{children:\"\u203B Syncly not only provides AI classification function but also provides a function to manually classify feedback. This is in response to customer opinions who want to receive AI's help only in the analysis part while managing VOC according to the existing classification system (Taxonomy). We will continue to think about how to gradually introduce AI while respecting the existing workflow of our customers.\"}),/*#__PURE__*/t(\"p\",{children:[\"\u2728 \",/*#__PURE__*/e(a,{href:\"https://syncly.app/demo\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:\"Book a Syncly Demo\"})})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h3\",{children:\"Importance of CX Data that Can Predict Customer Emotions and Intentions\"}),/*#__PURE__*/e(\"p\",{children:\"So far, 'personalization' has been emphasized in customer experience, but now 'instant personalization' is expected to be emphasized. It is predicted that the main area of CX will be to provide appropriate experiences by understanding not only 'who the customer is' but also 'how they feel'.\"}),/*#__PURE__*/e(\"p\",{children:\"According to Zendesk, 70% of the companies surveyed are actively investing in technology and tools that automatically understand and analyze customer intentions. However, only 30% of customer experience (CX) leaders are using AI to automatically understand customer intentions.\"}),/*#__PURE__*/e(\"p\",{children:\"VOC analysis tools like Syncly support the accumulation of customer data that fits this CX trend through the 'Sentiment Analysis' function. In particular, Syncly's 'Dynamic Sentiment Trend' function, which can analyze the constantly changing emotions of customers in a single conversation in detail, has been well received.\"}),/*#__PURE__*/t(\"p\",{children:[\"\u2728 \",/*#__PURE__*/e(a,{href:\"https://syncly.app/demo\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:\"Book a Syncly Demo\"})})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:\"In Conclusion\"}),/*#__PURE__*/e(\"p\",{children:\"Looking at the feedback from domestic and foreign customers using Syncly, we always feel that they are deeply considering how to leverage the power of AI to effectively enhance customer experience.\"}),/*#__PURE__*/e(\"p\",{children:\"Looking at this Zendesk trend report, we were able to feel once again that these concerns and passions felt on the ground are a global phenomenon. It also provided an opportunity to think about how Syncly can contribute to the future of the CX field from a new perspective.\"}),/*#__PURE__*/e(\"p\",{children:\"If you are curious about the new way of managing VOC that we are creating with customer-oriented teams, please feel free to contact us through the link below.\"}),/*#__PURE__*/t(\"p\",{children:[\"\u203B In addition to the three trends mentioned above, the Zendesk CX Trends 2024 report presents a variety of other CX trends. The full report can be accessed by submitting your contact information through the \",/*#__PURE__*/e(a,{href:\"https://cxtrends.zendesk.com/apac\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:\"link\"})}),\".\"]})]});export const richText14=/*#__PURE__*/t(r.Fragment,{children:[/*#__PURE__*/t(\"p\",{children:[\"On 2/5, we finally unveiled our wholesome \",/*#__PURE__*/e(a,{href:\"https://www.producthunt.com/products/syncly\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:/*#__PURE__*/e(\"strong\",{children:\"Syncly product on ProductHunt\"})})}),\" \u2014 a new way to surface real customer pains with AI feedback analysis, becoming your customer expert! It was an successful launch on Product Hunt and and here are the proven records we achieved.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"460\",src:\"https://framerusercontent.com/images/4DqOYuKOCzhiifoqpuG2L4bJH8.png\",srcSet:\"https://framerusercontent.com/images/4DqOYuKOCzhiifoqpuG2L4bJH8.png 855w\",style:{aspectRatio:\"855 / 920\"},width:\"427\"}),/*#__PURE__*/e(\"h6\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h4\",{children:/*#__PURE__*/e(\"strong\",{children:\"We ranked #4 product of the day with 938 upvotes,\"})}),/*#__PURE__*/e(\"h4\",{children:/*#__PURE__*/e(\"strong\",{children:\"356% increase in Landing page views,\"})}),/*#__PURE__*/e(\"h4\",{children:/*#__PURE__*/e(\"strong\",{children:'431% increase in \"Book a demo\" clicks,'})}),/*#__PURE__*/e(\"h4\",{children:/*#__PURE__*/e(\"strong\",{children:\"234% increase in Interactive demo clicks, and\"})}),/*#__PURE__*/e(\"h4\",{children:/*#__PURE__*/e(\"strong\",{children:\"1.7 times increase in potential client demo sign-ups.\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(a,{href:\"https://www.producthunt.com/products/syncly\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:\"Product Hunt\"})}),\" is an amazing platform where you can announce your product and company! The community, comprising individuals and groups from around the globe, is incredibly supportive and embraces your product launch with open arms\"]}),/*#__PURE__*/e(\"p\",{children:\"I've witnessed the true spirit of \\\"Paying it Forward\\\" in this community and would love to pay you back. We'd be delighted to share our journey to securing the #4 Product of the Day title and discuss a few insights for refining our strategy in the next launch.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"If you start to launch your product on PH, set the goal of being in the top 5 Products of the Day!\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"What are the benefits of achieving #5 Product of the Day?\"})}),/*#__PURE__*/e(\"p\",{children:\"Obviously, securing the #5 Product of the Day title brings a lot of advantages. You not only witness a surge in views, traction, and qualified leads but also tap into an ncreased opportunity for your product to garner exposure, thanks to the unwavering support on Product Hunt!\"}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",children:[/*#__PURE__*/e(\"p\",{children:\"Becoming one of the Top 5 Products of the Day is a cause for celebration! Your company gets the spotlight on Product Hunt's LinkedIn post and email newsletter.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})})]}),/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",children:[/*#__PURE__*/e(\"p\",{children:\"Your achievements don't just stop there. On the Product Hunt website, you'll proudly stand as the featured yesterday\u2019s Top 5 products!\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})})]}),/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",children:[/*#__PURE__*/e(\"p\",{children:\"Attaining the esteemed titles of Product of the Week or Product of the Month unlocks even more perks. Brace yourself for increased exposure through additional posts and content. However, a friendly tip: a strategic approach to setting the date can significantly boost your chances of securing these prestigious titles.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})})]}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Surprisingly, our journey led to unexpected benefits. Achieving these titles not only puts you on the radar but opens doors to discovery by diverse people and channels. We were pleasantly surprised when various newsletters voluntarily promoted us, ensuring a sustained flow of traffic even beyond the product launch week.\"})})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"[linkedin post]\"}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"520\",src:\"https://framerusercontent.com/images/AiW5AbxghWzKJ6xa3cpYsBU4mE.png\",srcSet:\"https://framerusercontent.com/images/AiW5AbxghWzKJ6xa3cpYsBU4mE.png 469w\",style:{aspectRatio:\"469 / 1040\"},width:\"234\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"Tips for Product launch Planning\"})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h4\",{children:/*#__PURE__*/e(\"strong\",{children:\"Tip 1: Marketing Messaging\"})}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",children:[/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Crafting a simple but catchy Slogan:\"}),\" The key to success lies in a straightforward and concise slogan. Do not use technical jargons and instead focus on communicating the benefits and value proposition of your product. In my experience, opting for user-friendly marketing slogans proved to be effective.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})})]}),/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",children:[/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Strategic feature presentation:\"}),\" Before the big day on ProductHunt, you will be submitting 5-6 content pieces to ProductHunt hunters. This is where your features can truly shine. Prioritize showcasing features that resonate the most with your customers and differentiate us from competitors.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})})]}),/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",children:[/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Highlighting your audience:\"}),\" If you've already identified your Ideal Customer Profile (ICP) or a specific target segment, make sure to highlight them. This information can come in handy when crafting your maker comment or even a LinkedIn post.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})})]}),/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",children:[/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Taking the extra steps accordingly: I\"}),\"n addition, there are a few actions worth taking. We revamped our websites and created animated feature content to enhance our audience's understanding of the product. Success in this context could be measured through increased engagement time. We were pleased to observe a 71.4% surge in landing page website engagement time: from 14 to 24 seconds, marking a substantial increase of 71.4%\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})})]})]}),/*#__PURE__*/e(\"h4\",{children:/*#__PURE__*/e(\"strong\",{children:\"Tip 2: Content\"})}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",children:[/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Preparing a video introduction:\"}),\" When sharing content on Product Hunt, kick things off with a video. I've observed numerous companies effectively capture attention using videos, and it usually does the trick. It doesn't need to be flawless. Fortunately, we already had a compelling feature video. Alternatively, if needed, a quick PowerPoint presentation could be recorded, outlining our company's vision and feature description. Feel free to browse through a few examples for inspiration.\"]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})})]}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Emphasizing eye-catching feature cards:\"}),\" Don't underestimate the power of visually appealing product feature cards. Once again, simplicity is key, and ensure the overall messaging aligns seamlessly with our primary marketing message. I made sure that the maker's comment, LinkedIn post draft, and email post were all harmonized with our marketing messaging for a cohesive presentation!\"]})})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"(PH card)\"}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"635\",src:\"https://framerusercontent.com/images/kuxrXnDZeFPoP8fiiu3dJNpBtaw.png\",srcSet:\"https://framerusercontent.com/images/kuxrXnDZeFPoP8fiiu3dJNpBtaw.png?scale-down-to=512 512w,https://framerusercontent.com/images/kuxrXnDZeFPoP8fiiu3dJNpBtaw.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/kuxrXnDZeFPoP8fiiu3dJNpBtaw.png 2000w\",style:{aspectRatio:\"2000 / 1271\"},width:\"1000\"}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"600\",src:\"https://framerusercontent.com/images/2AKpd3vv671BHVdkrGWM0ka5QDE.png\",srcSet:\"https://framerusercontent.com/images/2AKpd3vv671BHVdkrGWM0ka5QDE.png?scale-down-to=512 512w,https://framerusercontent.com/images/2AKpd3vv671BHVdkrGWM0ka5QDE.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/2AKpd3vv671BHVdkrGWM0ka5QDE.png 2000w\",style:{aspectRatio:\"2000 / 1200\"},width:\"1000\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h4\",{children:/*#__PURE__*/e(\"strong\",{children:\"Tip 3: Distribution & Marketing\"})}),/*#__PURE__*/e(\"p\",{children:\"Just as a successful product launch is crucial, efficient planning plays an equally vital role. Hence, we meticulously outlined and established distribution channels and timelines to ensure a well-executed launch.\"}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/t(\"li\",{\"data-preset-tag\":\"p\",children:[/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Engaging earlier with coming soon page:\"}),' To proactively notify our audience, we initiated our \"coming soon\" messaging two weeks in advance, aligning with insights from various Product Hunt launch blogs. Personally, I came to the realization that relying solely on the \"notify me\" feature might not be paramount unless the audience is deeply devoted to our product.']}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})})]}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Strategic approach to audience engagement:\"}),' Recognizing the significance of upvotes for the \"Product of the Day\" status, seeking direct support through requests proved to be more effective. Sending individual messages, particularly to LinkedIn Product Hunt groups and Product Hunt Top 100 hunters, as well as personalized emails to our customers, startup communities, Y Combinator friends, and family connections, demonstrated a more impactful approach in garnering upvotes.']})})]}),/*#__PURE__*/e(\"p\",{children:\"Check this out for the detailed action items: \"}),/*#__PURE__*/t(\"p\",{children:[\"\u2705\",/*#__PURE__*/e(a,{href:\"https://www.notion.so/166a46fbe162412e9545b39ec18353e4?pvs=21\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!0,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:\"h\"})}),/*#__PURE__*/e(a,{href:\"https://www.notion.so/166a46fbe162412e9545b39ec18353e4?pvs=21\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!1,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:\"ttps://tallyso.notion.site/Product-Hunt-Launch-Checklist-166a46fbe162412e9545b39ec18353e4\"})})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h4\",{children:/*#__PURE__*/e(\"strong\",{children:\"Tip 4: Engaging in the Community\"})}),/*#__PURE__*/e(\"p\",{children:\"It's relatively simple to join a community, but the real challenge lies in staying engaged and active within it. Responding to comments on launch day is particularly crucial, as it contributes to your ranking for Product of the Day. In our scenario, we actively participated in both the US and Korean markets.\"}),/*#__PURE__*/e(\"ul\",{children:/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Exploring Collaboration Opportunities:\"}),\" It's worthwhile to explore what other companies have planned for the same launch week. Additionally, consider attending sessions dedicated to ProductHunt launches in SF for valuable insights and networking opportunities. Please see the links below.\"]})})}),/*#__PURE__*/t(\"p\",{children:[\"\u2705\",/*#__PURE__*/e(a,{href:\"https://www.producthunt.com/coming-soon?ref=header_nav\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!1,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:\"https://www.producthunt.com/coming-soon?ref=header_nav\"})})]}),/*#__PURE__*/t(\"p\",{children:[\"\u2705\",/*#__PURE__*/e(a,{href:\"https://www.linkedin.com/posts/rajiv-ayyangar_pov-youre-at-how-to-launch-on-product-hunt-activity-7166251350719201281-Ebg7?utm_source=share&utm_medium=member_desktop\",motionChild:!0,nodeId:\"ul24UiMDU\",openInNewTab:!1,preserveParams:!1,relValues:[],scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(i.a,{children:\"https://www.linkedin.com/posts/rajiv-ayyangar_pov-youre-at-how-to-launch-on-product-hunt-activity-7166251350719201281-Ebg7?utm_source=share&utm_medium=member_desktop\"})})]}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h4\",{children:/*#__PURE__*/e(\"strong\",{children:\"Tip 5: Ads\"})}),/*#__PURE__*/e(\"p\",{children:\"To expand our reach during the product launch phase, we implemented a LinkedIn message inbox marketing strategy. The message started with a friendly introduction and featured our inaugural Product Hunt link. For startups like ours, experimenting with various ads and optimizing them is crucial, considering our limited marketing budget. This was an insightful experiment aimed at validating the impact of the ads, and the results were quite fascinating. It successfully reached 1,632 people, with an impressive 53.11% click rate as 832 individuals opened the messages.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h2\",{children:/*#__PURE__*/e(\"strong\",{children:\"If we were to launch a product again, what game-changing moves would we make?\"})}),/*#__PURE__*/e(\"ul\",{children:/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Adding a free trial version:\"}),\" Like everyone else, we were itching to see how our Product Hunt launch would pan out. As mentioned earlier, there are several advantages to executing a product launch on ProductHunt. One of our objectives was to increase traffic, while the other was to enhance the chances of generating qualified leads. Throughout the campaign, our campaign definitely got the clicks rolling in, we saw higher traffics. However, the conversion to sales leads was lower than expected. Turns out, not having a free trial option was a bit of a hiccup, according to the Product Hunt rulebook. Although we provided an interactive demo on the landing page, it may not be enough to explore our product.\"]})})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"h4\",{children:\"Next time around, we will try launching one once we've got a free trial ready to roll!\"}),/*#__PURE__*/e(\"ul\",{children:/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"Choose the right day\"})})})}),/*#__PURE__*/e(\"p\",{children:\"We found that Monday is pretty competitive, anticipating that 700-800 upvotes would easily secure the top spot. Surprisingly, on our product launch day, that wasn't the case. However, our exploration led us to discover some tips \u2013 there are specific days like Wednesday and Thursday when achieving Product of the Day is not only relatively easier but only more likely with a lower number of upvotes. If you are gunning to be product of the week or month, a strategic approach to setting the date can significantly boost your chances of securing these prestigious titles!\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"p\",{children:\"Launching a product is a challenging undertaking, but witnessing people's reactions to a product you've invested considerable effort and dedication into is always rewarding. If you're seeking advice or insights on your product launch plan, I'm more than happy to have a discussion with you. On that note, Syncly enables users to unlock actionable insights in seconds, tracking negative sentiments and using their customers' actual quotes. If you're interested in learning more, feel free to schedule a demo!\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})})]});export const richText15=/*#__PURE__*/t(r.Fragment,{children:[/*#__PURE__*/e(\"p\",{children:\"At Syncly, we are committed to ensuring we deliver the highest standards of security for our customers. One of the ways we\u2019ve demonstrated this commitment is by pursuing SOC 2 Type II compliance.\"}),/*#__PURE__*/e(\"p\",{children:\"SOC 2 Type II is the most comprehensive system and examination within the Systems and Organization Controls protocol. 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