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A Ingenium Systems \\xe9 uma empresa de tecnologia que ajuda neg\\xf3cios a crescer e a construir relacionamentos s\\xf3lidos com seus clientes, independentemente do porte. Seu principal produto digital \\xe9 uma plataforma omnichannel para atendimento ao cliente, vendas e gest\\xe3o, que integra voz, chat, WhatsApp, Telegram, e-mail e bots em um s\\xf3 lugar.\"}),/*#__PURE__*/_jsx(\"p\",{style:{\"--font-selector\":\"RlM7U2F0b3NoaS1tZWRpdW0=\",\"--framer-font-family\":'\"Satoshi\", \"Satoshi Placeholder\", sans-serif',\"--framer-font-size\":\"14px\",\"--framer-font-weight\":\"500\",\"--framer-line-height\":\"150%\",\"--framer-text-alignment\":\"justify\",\"--framer-text-color\":\"rgba(38, 38, 38, 0.85)\"},children:\"O IngWeb, uma de suas principais plataformas, oferece aos usu\\xe1rios uma forma simples de se conectar com os clientes. 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Seu principal produto digital \\xe9 uma plataforma omnichannel para atendimento ao cliente, vendas e gest\\xe3o, que integra voz, chat, WhatsApp, Telegram, e-mail e bots em um s\\xf3 lugar.\"}),/*#__PURE__*/_jsx(\"p\",{style:{\"--font-selector\":\"RlM7U2F0b3NoaS1tZWRpdW0=\",\"--framer-font-family\":'\"Satoshi\", \"Satoshi Placeholder\", sans-serif',\"--framer-font-weight\":\"500\",\"--framer-line-height\":\"150%\",\"--framer-text-alignment\":\"justify\",\"--framer-text-color\":\"rgba(38, 38, 38, 0.85)\"},children:\"O IngWeb, uma de suas principais plataformas, oferece aos usu\\xe1rios uma forma simples de se conectar com os clientes. Agentes podem utilizar uma \\xfanica interface para interagir com os clientes em diferentes canais, enquanto gerentes e supervisores podem analisar conversas e fornecer feedback para aprimorar o desempenho e a qualidade do atendimento.\"})]}),className:\"framer-9sjsml\",\"data-framer-name\":\"Before starting, it is important to understand the company behind IngWeb. Ingenium Systems is a technology company that helps businesses grow and build strong relationships with their customers, no matter the size. Its main digital product is an omnichannel platform for customer service, sales, and management. The platform connects voice, chat, WhatsApp, Telegram, email, and bots in one place. One of its main platforms, IngWeb, gives users a simple way to engage with customers. Agents can use one interface to talk with customers across different channels. 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Al\\xe9m disso, alguns gestores de empresas de atendimento ao p\\xfablico que contrataram o servi\\xe7o reclamaram que a plataforma existente apresentava diversos problemas de usabilidade em rela\\xe7\\xe3o ao fluxo de trabalho.\"}),/*#__PURE__*/_jsx(\"p\",{style:{\"--font-selector\":\"RlM7U2F0b3NoaS1tZWRpdW0=\",\"--framer-font-family\":'\"Satoshi\", \"Satoshi Placeholder\", sans-serif',\"--framer-font-size\":\"14px\",\"--framer-font-weight\":\"500\",\"--framer-line-height\":\"150%\",\"--framer-text-alignment\":\"justify\",\"--framer-text-color\":\"rgba(38, 38, 38, 0.85)\"},children:\"A equipe convocada para esse ticket foi composta por dois designers, incluindo minha participa\\xe7\\xe3o colaborando estrategicamente com o designer s\\xeanior, dois desenvolvedores e um gestor de projetos.\"})]})}},children:/*#__PURE__*/_jsx(RichText,{__fromCanvasComponent:true,children:/*#__PURE__*/_jsxs(React.Fragment,{children:[/*#__PURE__*/_jsx(\"p\",{style:{\"--font-selector\":\"RlM7U2F0b3NoaS1tZWRpdW0=\",\"--framer-font-family\":'\"Satoshi\", \"Satoshi Placeholder\", sans-serif',\"--framer-font-weight\":\"500\",\"--framer-line-height\":\"150%\",\"--framer-text-alignment\":\"justify\",\"--framer-text-color\":\"rgba(38, 38, 38, 0.85)\"},children:\"O recurso de avalia\\xe7\\xe3o do atendimento do IngWeb estava funcionando de forma obsoleta, tanto em termos de interface quanto de praticidade. Al\\xe9m disso, alguns gestores de empresas de atendimento ao p\\xfablico que contrataram o servi\\xe7o reclamaram que a plataforma existente apresentava diversos problemas de usabilidade em rela\\xe7\\xe3o ao fluxo de trabalho.\"}),/*#__PURE__*/_jsx(\"p\",{style:{\"--font-selector\":\"RlM7U2F0b3NoaS1tZWRpdW0=\",\"--framer-font-family\":'\"Satoshi\", \"Satoshi Placeholder\", sans-serif',\"--framer-font-weight\":\"500\",\"--framer-line-height\":\"150%\",\"--framer-text-alignment\":\"justify\",\"--framer-text-color\":\"rgba(38, 38, 38, 0.85)\"},children:\"A equipe convocada para esse ticket foi composta por dois designers, incluindo minha participa\\xe7\\xe3o colaborando estrategicamente com o designer s\\xeanior, dois desenvolvedores e um gestor de projetos.\"})]}),className:\"framer-ga5b8m\",\"data-framer-name\":\"Based on feedback from some clients, it became clear that the monitoring feature for service evaluations needed to be improved. Besides being outdated, there was a need to automate the report delivery process between agents and managers. Until then, performance evaluations were done manually and in person, which caused problems because managers were not always available for meetings. This process led to employee frustration and delays in feedback. 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:last-child, .framer-PtAvh .framer-1j67qdx > :last-child, .framer-PtAvh .framer-xmts9o > :last-child, .framer-PtAvh .framer-145bgfm > :last-child, .framer-PtAvh .framer-1cx8dw3 > :last-child, .framer-PtAvh .framer-l4bp9e > :last-child, .framer-PtAvh .framer-1hmxdss > :last-child, .framer-PtAvh .framer-r3925o > :last-child, .framer-PtAvh .framer-6ls910 > :last-child { margin-bottom: 0px; } .framer-PtAvh .framer-115z21v > *, .framer-PtAvh .framer-1iii0ro > *, .framer-PtAvh .framer-1sls9fk > * { margin: 0px; margin-left: calc(0px / 2); margin-right: calc(0px / 2); } .framer-PtAvh .framer-115z21v > :first-child, .framer-PtAvh .framer-1iii0ro > :first-child, .framer-PtAvh .framer-23mju9 > :first-child, .framer-PtAvh .framer-1sls9fk > :first-child, .framer-PtAvh .framer-g5ckpi > :first-child { margin-left: 0px; } .framer-PtAvh .framer-115z21v > :last-child, .framer-PtAvh .framer-1iii0ro > :last-child, .framer-PtAvh .framer-23mju9 > :last-child, .framer-PtAvh .framer-1sls9fk > :last-child, 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.framer-PtAvh .framer-r3925o { padding: 0px 0px 120px 0px; } .framer-PtAvh .framer-1ale1jq { height: 504px; } .framer-PtAvh .framer-1pio83d, .framer-PtAvh .framer-h5f2x6, .framer-PtAvh .framer-12pv4hq { height: 520px; } .framer-PtAvh .framer-q2ozzr, .framer-PtAvh .framer-191yom8, .framer-PtAvh .framer-1jbm2gs { height: var(--framer-aspect-ratio-supported, 326px); width: 570px; }}\",\"@media (max-width: 809px) { .framer-PtAvh.framer-lm1le8 { width: 390px; } .framer-PtAvh .framer-115z21v, .framer-PtAvh .framer-1iii0ro, .framer-PtAvh .framer-1sls9fk { padding: 0px 24px 0px 24px; } .framer-PtAvh .framer-1kh3lrd { width: 100%; } .framer-PtAvh .framer-1xzcvc0 { height: 300px; } .framer-PtAvh .framer-xmts9o { padding: 80px 0px 80px 0px; } .framer-PtAvh .framer-145bgfm { gap: 48px; } .framer-PtAvh .framer-1cx8dw3, .framer-PtAvh .framer-l4bp9e, .framer-PtAvh .framer-1hmxdss { gap: 24px; } .framer-PtAvh .framer-r3925o { padding: 0px 0px 80px 0px; } .framer-PtAvh .framer-1ale1jq { height: 244px; } .framer-PtAvh .framer-3fktdb { bottom: 2px; } .framer-PtAvh .framer-1pio83d, .framer-PtAvh .framer-h5f2x6, .framer-PtAvh .framer-12pv4hq { height: 250px; } .framer-PtAvh .framer-q2ozzr, .framer-PtAvh .framer-191yom8, .framer-PtAvh .framer-1jbm2gs { border-bottom-left-radius: 5px; border-bottom-right-radius: 5px; border-top-left-radius: 5px; border-top-right-radius: 5px; height: var(--framer-aspect-ratio-supported, 159px); width: 278px; } @supports (background: -webkit-named-image(i)) and (not (scale:1)) { .framer-PtAvh .framer-145bgfm, .framer-PtAvh .framer-1cx8dw3, .framer-PtAvh .framer-l4bp9e, .framer-PtAvh .framer-1hmxdss { gap: 0px; } .framer-PtAvh .framer-145bgfm > * { margin: 0px; margin-bottom: calc(48px / 2); margin-top: calc(48px / 2); } .framer-PtAvh .framer-145bgfm > :first-child, .framer-PtAvh .framer-1cx8dw3 > :first-child, .framer-PtAvh .framer-l4bp9e > :first-child, .framer-PtAvh .framer-1hmxdss > :first-child { margin-top: 0px; } .framer-PtAvh .framer-145bgfm > :last-child, .framer-PtAvh .framer-1cx8dw3 > :last-child, .framer-PtAvh .framer-l4bp9e > :last-child, .framer-PtAvh .framer-1hmxdss > :last-child { margin-bottom: 0px; } .framer-PtAvh .framer-1cx8dw3 > *, .framer-PtAvh .framer-l4bp9e > *, .framer-PtAvh .framer-1hmxdss > * { margin: 0px; margin-bottom: calc(24px / 2); margin-top: calc(24px / 2); } }}\"];/**\n * This is a generated Framer component.\n * @framerIntrinsicHeight 5547\n * @framerIntrinsicWidth 1280\n * @framerCanvasComponentVariantDetails {\"propertyName\":\"variant\",\"data\":{\"default\":{\"layout\":[\"fixed\",\"auto\"]},\"mfGSvGivu\":{\"layout\":[\"fixed\",\"auto\"]},\"Ogo9fl6Cv\":{\"layout\":[\"fixed\",\"auto\"]}}}\n * @framerImmutableVariables true\n * @framerDisplayContentsDiv false\n * @framerComponentViewportWidth true\n * @framerAcceptsLayoutTemplate true\n * @framerScrollSections {\"yW727T0qJ\":{\"pattern\":\":yW727T0qJ\",\"name\":\"hero\"},\"IJPG_d_ug\":{\"pattern\":\":IJPG_d_ug\",\"name\":\"hero\"},\"OSuKScjtE\":{\"pattern\":\":OSuKScjtE\",\"name\":\"context\"},\"y3BlzzyfG\":{\"pattern\":\":y3BlzzyfG\",\"name\":\"the-challenge\"},\"JLpvWktx2\":{\"pattern\":\":JLpvWktx2\",\"name\":\"hero\"}}\n * @framerResponsiveScreen\n */const FramerhrSTtKF7g=withCSS(Component,css,\"framer-PtAvh\");export default FramerhrSTtKF7g;FramerhrSTtKF7g.displayName=\"En / Projects / Ingweb\";FramerhrSTtKF7g.defaultProps={height:5547,width:1280};addFonts(FramerhrSTtKF7g,[{explicitInter:true,fonts:[{family:\"Satoshi\",source:\"fontshare\",style:\"normal\",url:\"https://framerusercontent.com/third-party-assets/fontshare/wf/P2LQKHE6KA6ZP4AAGN72KDWMHH6ZH3TA/ZC32TK2P7FPS5GFTL46EU6KQJA24ZYDB/7AHDUZ4A7LFLVFUIFSARGIWCRQJHISQP.woff2\",weight:\"500\"},{family:\"Satoshi\",source:\"fontshare\",style:\"normal\",url:\"https://framerusercontent.com/third-party-assets/fontshare/wf/LAFFD4SDUCDVQEXFPDC7C53EQ4ZELWQI/PXCT3G6LO6ICM5I3NTYENYPWJAECAWDD/GHM6WVH6MILNYOOCXHXB5GTSGNTMGXZR.woff2\",weight:\"700\"}]},...Navbar_main_enFonts,...Footer_enFonts],{supportsExplicitInterCodegen:true});\nexport const __FramerMetadata__ = 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