{"version":3,"file":"TtvixegoL-2.DH8upn_F.mjs","names":["a","o"],"sources":["https:/framerusercontent.com/modules/j1ySeHJ5fSLrDnytOIge/4joUe7sj6VRY1pVCJIVg/TtvixegoL-2.js"],"sourcesContent":["import{jsx as e,jsxs as t}from\"react/jsx-runtime\";import{Link as a}from\"framer\";import{motion as o}from\"framer-motion\";import*as i from\"react\";export const richText=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"h4\",{children:\"If there are two things you can count on in any sales job, it’s the following: \"}),/*#__PURE__*/e(\"h5\",{children:\"1) You’re going to have to work hard to earn your commission. \"}),/*#__PURE__*/e(\"h5\",{children:\"2) You’re going to have a lot of the same conversations over and over again. (Huh. Maybe those two things are related?)\"}),/*#__PURE__*/t(\"p\",{children:[\"This isn’t something that necessarily bothers \",/*#__PURE__*/e(\"strong\",{children:\"Elihu Salas, Immigration Consultant at Deel\"}),\". But it is something that Elihu experiences on a near daily basis when he’s helping to promote Deel’s \",/*#__PURE__*/e(a,{href:\"https://www.deel.com/immigration\",motionChild:!0,nodeId:\"TtvixegoL\",openInNewTab:!0,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(o.a,{children:\"immigration services\"})}),\". People always ask him the same types of questions: “How does this visa work? Which one should I choose? How long does it take?”\\xa0\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"640\",src:\"https://framerusercontent.com/images/FBWFroRgqTdwPHkFqywU1Cg.webp\",srcSet:\"https://framerusercontent.com/images/FBWFroRgqTdwPHkFqywU1Cg.webp?scale-down-to=512 512w,https://framerusercontent.com/images/FBWFroRgqTdwPHkFqywU1Cg.webp?scale-down-to=1024 1024w,https://framerusercontent.com/images/FBWFroRgqTdwPHkFqywU1Cg.webp 1280w\",style:{aspectRatio:\"1280 / 1280\"},width:\"640\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),\"And while Elihu says the conversations can feel repetitive after a little while—he also gets a lot of satisfaction out of letting people know about all the ways they can help.\"]}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"em\",{children:\"“I usually reach out and say: ‘Hey, I noticed that you may need help with immigration. We offer these services at Deel, is there something that we can help you with?’ It's very rewarding because these people that we're reaching out to, they need this type of help … they just don't know that we offer it.”\"})})}),/*#__PURE__*/e(\"p\",{children:\"To be successful at his job, Elihu is expected to bring in 10-15 new immigration service customers per month, qualify them, and get them ready to start using some Deel. But in order to do that, he needs to have hundreds of these types of conversations every single month. (Which is where copy and paste comes in handy.)\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"em\",{children:\"“I used to use the copy and paste method. I would have a draft somewhere with common questions and answers, and then just copy and paste it. But l have to know where that draft is, which document to pull, and where I placed the right template within that doc. And then you have to personalize it.”\"})})}),/*#__PURE__*/t(\"p\",{children:[\"Unfortunately, this method was slowing down the entire sales process for Elihu. Every time someone asked him a question, he would have to find the right answer in one of his docs, copy it, paste it into the email or the message box, and then personalize it for the potential customer. Minutes of wasted time would add up to hours by the end of the week, which felt like—well, a waste to Elihu.\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"465\",src:\"https://framerusercontent.com/images/eZoBbfr4m8wdzczNcGWu4OICVP0.png\",srcSet:\"https://framerusercontent.com/images/eZoBbfr4m8wdzczNcGWu4OICVP0.png?scale-down-to=512 512w,https://framerusercontent.com/images/eZoBbfr4m8wdzczNcGWu4OICVP0.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/eZoBbfr4m8wdzczNcGWu4OICVP0.png 1424w\",style:{aspectRatio:\"1424 / 930\"},width:\"712\"}),/*#__PURE__*/t(\"h4\",{children:[\"‍\",/*#__PURE__*/e(\"br\",{}),\"Elihu had discovered a new superpower to make him more efficient at his job. And word had gotten out to the rest of the sales team, too—now, everyone from account executives to senior sales directors were using Magical to up their productivity.\"]}),/*#__PURE__*/e(\"p\",{children:\"It can be competitive in a sales position, with a lot of pressure to perform. Elihu says that having an app like Magical legitimately feels like having a superpower at his desk. It gives him the edge he needs to be successful at his job.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"em\",{children:\"“I’m a psychology major. And I remember reading an article that explained the quicker you respond to someone in a conversation, the more likely they are to be engaged. That always stuck with me. So the reason why I find Magical so useful, at least in my line of work, is because it helps me give you a good answer as quickly as possible. I don’t want to leave an email unresponded until the end of the day.”\"})})}),/*#__PURE__*/e(\"p\",{children:\"Other members of the sales team feel the same, taking to social platforms like LinkedIn to express their love for Magical. (We 💚 you right back, Deel team.)\"}),/*#__PURE__*/e(\"p\",{children:\"‍\"}),/*#__PURE__*/e(\"img\",{alt:\"\",className:\"framer-image\",height:\"674\",src:\"https://framerusercontent.com/images/vhJIYYTjBJMtMgpSratSGZmLLQ.png\",srcSet:\"https://framerusercontent.com/images/vhJIYYTjBJMtMgpSratSGZmLLQ.png?scale-down-to=1024 630w,https://framerusercontent.com/images/vhJIYYTjBJMtMgpSratSGZmLLQ.png 830w\",style:{aspectRatio:\"830 / 1348\"},width:\"415\"}),/*#__PURE__*/e(\"p\",{children:\"‍\"}),/*#__PURE__*/e(\"p\",{children:\"As for Elihu? Even he can’t believe how much time Magical helps to save him on a weekly basis. The more efficient he becomes, the more sales he brings in for Deel. (And of course, the more commission he earns.) That’s why he’s so happy to recommend the app to his friends and coworkers in sales.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"em\",{children:\"“I save 10-15 hours a week using Magical. But even if it was only an hour or two—that’s one or two hours that you could be using for something else instead of looking for drafts, filling out forms, or typing things out. That’s why I personally think Magical is one of the best apps out there for productivity and efficiency.”\"})})})]});export const richText1=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"h4\",{children:\"Tracking lost or delayed packages for customers can be tough work, even for a team of professionals. 📦😫 Especially when you’re handling hundreds of conversations each day…\"}),/*#__PURE__*/t(\"p\",{children:[\"When you work for one of the largest shipping and transportation companies in the world, you’re bound to have a high volume of customer service conversations. How high does that volume go? For the team at DHL, each employee typically takes somewhere between 50-100 conversations a day. (If that sounds like a lot, it’s because that \",/*#__PURE__*/e(\"em\",{children:\"is\"}),\" a lot.)\"]}),/*#__PURE__*/t(\"p\",{children:[\"As \",/*#__PURE__*/e(\"strong\",{children:\"Yanavuth S., Customer Claims Department Team Leader\"}),\" describes, operating at this level of customer service can take a toll on employees:\"]}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"Having to type out the same things every day can be tough. We have employees of all ages here. So getting them to sit in front of a computer screen and type out the same messages every day all day can cause tiredness, and increase mistakes.\"})}),/*#__PURE__*/t(\"p\",{children:[\"One of these employees: \",/*#__PURE__*/e(\"strong\",{children:\"Samia S., Digital Customer Care Department Advisor.\"}),\" Samia is one of the top performing members of the team. She’s quick to respond to support requests and thorough with her answers. (And yep, that can be as exhausting as it sounds.) She says that she’s regularly fielding emails, live chats, and social media conversations throughout the day—often juggling two or more chats at the same time.\"]}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"You have the same sentences you use all the time. ‘Hello. How can I help you?’ All of these little sentences are always the same. I used to copy and paste the sentences from a template created by our supervisor. Other times, I’d just write them out myself.\"})}),/*#__PURE__*/t(\"p\",{children:[\"‍\",/*#__PURE__*/e(\"strong\",{children:\"Nicolas O.\"}),\" is the\",/*#__PURE__*/e(\"strong\",{children:\" Digital Customer Care Department Team Leader \"}),\"who works directly with Samia. He says that because the conversations his team were having with customers were so repetitive, it often felt draining for employees. (And took up a lot of their time unnecessarily.)\"]}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"Most of the requests of our customers are always the same. So when you always type the same sentences, it can be boring for the employee. But it can also cost a lot of time.\"})}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Yanavuth\"}),\" is pretty good with technology, so he knew that there might be a tool out there to help make this easier for everyone. But in order for folks on the team to actually use the software, it would have to be dead simple to use.\"]}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"Our goal is to reduce the number of clicks we need when we’re using tools. But at the same time, most employees don’t really want to learn anything that seems too complicated. The simpler it is, the better.\"})}),/*#__PURE__*/e(\"h4\",{children:\"The team at DHL discovered Magical. 🪄 Suddenly, they had a simple way to not only message customers faster—but also pull shipping data between tabs to estimate when packages would be delivered in half the time.\"}),/*#__PURE__*/t(\"p\",{children:[\"It didn’t take long for Yanavuth to discover \",/*#__PURE__*/e(a,{href:\"https://www.getmagical.com/\",motionChild:!0,nodeId:\"TtvixegoL\",openInNewTab:!1,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(o.a,{children:\"Magical\"})}),\". At first, he was skeptical: could a simple Chrome extension really solve all these problems for his team? But when he tried out the app for himself, it didn’t take long for him to realize that this was exactly the tool they had been searching for.\"]}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"When I presented Magical to the team, they were so relieved. They were back in a good mood because they knew this tool existed to make their work easier.\"})}),/*#__PURE__*/e(\"p\",{children:\"What the team at DHL really liked about Magical was that they could use it anywhere. Wherever and whenever they were having conversations with a customer, the Magical message templates were just a click away. (No more copying and pasting the same answer out again and again.)\"}),/*#__PURE__*/t(\"p\",{children:[\"And because they were set up as a team with a shared workspace, employees could even share shortcuts with each other to make sure they all had the best answers to common customer questions at their fingertips. \",/*#__PURE__*/e(\"strong\",{children:\"Nicolas \"}),\"says it didn’t take long before they were using Magical for nearly every single customer interaction.\"]}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"We reply to our customers on email, on live chat, and on social networks. We now use Magical for all of these things, every day, across every application.\"})}),/*#__PURE__*/t(\"p\",{children:[\"But that’s not the only way their team is saving time using Magical. \",/*#__PURE__*/e(\"strong\",{children:\"Yanavuth\"}),\" also discovered he could use the app to easily transfer data between two of DHL’s internal customer service tools, in order to look up estimated parcel delivery dates faster. This was a game-changer because once he set it up for his team as a shared transfer, everyone could use the same workflow—instantly.\"]}),/*#__PURE__*/e(\"p\",{children:\"What used to take 1-2 minutes (and a lot of tab-switching) could now be done practically in an instant with Magical:\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"We have this internal tool which allows us to get an estimated time for a shipment. To use it, we need to input the country, city code, city name, and so on from our customer service tool. So I created a transfer using Magical that takes this information and enters it in the form automatically. This earns us a lot of time on our team. It’s a definite improvement.\"})}),/*#__PURE__*/e(\"h4\",{children:\"Thanks to Magical, the team at DHL is now able to answer more customer questions in less time. 😲 Even better—everyone is happier and more engaged at work too.\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Nicolas\"}),\" says the team wouldn’t want to go back to the way things were before using Magical. The app has improved their overall quality of life at work and made things undeniably better for each employee. (Plus, their overall stats have improved too.) As a Team Leader, he says it is amazing that a free app could make such a huge impact.\"]}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"Since using Magical, we haven’t had anyone complaining about tiredness. They’re not typing as much in the day. It’s been really good to bring this to the team.”\"})}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Samia \"}),\"agrees, and says she now uses Magical to chat with customers every single day at work. And whenever she looks at how much time she has saved using the app, she’s in awe of how quickly the number keeps growing.\"]}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"I’ve saved 195 hours of time using Magical so far, about four hours per day. I use it to answer more chats with customers and respond more quickly on social media. It’s a way for us to win back so much time.\"})}),/*#__PURE__*/t(\"p\",{children:[\"As for \",/*#__PURE__*/e(\"strong\",{children:\"Yanavuth\"}),\"? He’s just happy he’s been able to make things better for his coworkers. (And this is why everyone needs a coworker like Yanavuth. 💚) Between being able to message customers more quickly, share templates between teams, and set up transfers so everyone can look up shipping information faster—Magical has certainly lived up to its name.\"]}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"You have to be quick at handling a claim in customer service. Teaching the rest of the team a time-saving trick like this, because they do it so much every single day… It really has been life-changing for employees.\"})}),/*#__PURE__*/e(\"p\",{children:\"‍\"})]});export const richText2=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"h4\",{children:\"So much of sales success is built on your ability to be consistent. The more calls you make, the more emails you send—the more money you make. 💰 So any tool that can increase your efficiency by 5-10%? That could mean big money.\"}),/*#__PURE__*/t(\"p\",{children:[\"This is one of the main reasons why \",/*#__PURE__*/e(\"strong\",{children:\"Lee Marcus, Mid-Markets Account Executive at Freshworks\"}),\", is always looking to improve his efficiency at work. His exact words: “Repetitive tasks are the things that computers were made to take care of for me.” (Preach. 👏) So whenever he’s \",/*#__PURE__*/e(\"em\",{children:\"not\"}),\" working on something that will directly impact his sales numbers? Lee finds himself questioning… Is there an easier or faster way to do this?\"]}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/t(\"p\",{children:[\"When I look at my time, I like to divide things: am I doing something that makes me successful or am I doing one of those things that you just \",/*#__PURE__*/e(\"em\",{children:\"have to do \"}),\"in your job? If it’s something I just have to do, then I want to get through that as quickly and efficiently as possible without cutting corners.\"]})}),/*#__PURE__*/t(\"p\",{children:[\"The thing is: there are \",/*#__PURE__*/e(\"em\",{children:\"hundreds of\"}),\" repetitive tasks for salespeople like Lee. Of course there’s the repetitive messaging and constant scheduling of demos and phone calls—but on top of that, there’s also all the admin work that goes along with keeping your CRM up-to-date.\"]}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"Our sales system can be a little finicky when it comes to tagging. You go to tag a customer within our CRM software, and if I type the tag slightly wrong, it just creates a new tag. That will just make your life miserable when you're trying to identify things later.\"})}),/*#__PURE__*/e(\"p\",{children:\"All the time Lee spends fiddling in the CRM is time he’s not spending with prospective customers. The same is true for repetitive messaging… Lee has lost count of how many times he’s typed out a simple sales message, such as: “Just following up!” All he wanted was a simple way to automate these types of messages, without making them overly generic.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"We really wanna customize emails with our customers, right? We don't want things to be too formulaic or impersonal. But there are some messages that are really pretty consistent in the content they include.\"})}),/*#__PURE__*/t(\"p\",{children:[\"In sales, you gotta strike the right balance between volume (how many conversations you have) \",/*#__PURE__*/e(\"em\",{children:\"and\"}),\" quality (how much time you spend on each conversation). Tip too far in one direction, and you’ll lose out on the other. Thankfully, Lee discovered a tool that would help him accelerate on both counts—while staying perfectly balanced at the same time.\"]}),/*#__PURE__*/e(\"p\",{children:\"‍\"}),/*#__PURE__*/e(\"h4\",{children:\"Lee uses Magical to update his CRM faster, personalize his messages to customers, and get into a more efficient flow as he works throughout the day. 🏄‍♂️ And the rest of the sales team isn’t far behind…\"}),/*#__PURE__*/t(\"p\",{children:[\"When he discovered the \",/*#__PURE__*/e(a,{href:\"https://www.getmagical.com/\",motionChild:!0,nodeId:\"TtvixegoL\",openInNewTab:!1,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(o.a,{children:\"Magical\"})}),\" app, Lee said he knew it could help not just him, but the entire sales team at Freshworks. The first use he found for it was a simple one—adding tags into the CRM. Rather than have to type out the same tags every time someone created a new account, Lee set it up in Magical so you could just type in a one-letter shortcut that would auto-expand into the proper tag. (No more typos!)\"]}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"One of the first uses I found was simply copying and pasting the different CRM tags into Magical and then creating a one letter shortcut for each one. That way, when I go to tag something—I know I get that tag 100% every time.\"})}),/*#__PURE__*/e(\"p\",{children:\"Brilliant! But where Lee really started to see some efficiency gains was when he set up text expansion shortcuts for his common sales messages. He started using Magical variables to automatically personalize each message with specific customer contact info. With the time Lee saves copying and pasting, he’s able to further customize each message for each individual.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"There's a trend in sales that says: the more customized your messages are to customers, the better. And it might seem like Magical flies in the face of that, right? But it’s actually the opposite: Magical fills in the pieces I was going to write anyway, so I can focus on personalizing the rest of the message.\"})}),/*#__PURE__*/e(\"p\",{children:\"One thing Lee says he really appreciates about Magical? It’s the fact that he can use it anywhere within his web browser, and it always works exactly the same way. Once someone on the team learns it once—they’re good to go.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"You can use it in your CRM, you can use it in your Gmail, you can use it in whatever you want. With Magical, you learn one system and it becomes ingrained in the lizard side of your brain that you can use across platforms. That’s so helpful.\"})}),/*#__PURE__*/e(\"p\",{children:\"As for the rest of the sales team? Lee says that Magical has helped enable them to share best practices in a way that most other productivity tools don’t. This is especially helpful for a hybrid team like theirs at Freshworks, where the sales team is 70% remote.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"Sharing best practices makes everybody better. What’s cool about Magical is that if I have a really good email template, I can just put it in there and instantly share it with everyone.\"})}),/*#__PURE__*/e(\"h4\",{children:\"Now, the team at Freshworks is using Magical to supercharge their productivity. ⚡️ That means less time spent on admin work, and more time closing sales.\"}),/*#__PURE__*/e(\"p\",{children:\"When it comes to saving time, Lee says that Magical has been a game-changer for the sales team. At a minimum, he says he saves 30 minutes per day using the app. (And that’s a minimum!) Some days, he’s saving multiple hours in a single day.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"Magical has saved me an unbelievable amount of time. I can write a customized email in 10 seconds. That enables me to spend my time in my job doing the things that actually make me successful—rather than the repetitive things that just have to be done.\"})}),/*#__PURE__*/e(\"p\",{children:\"And because they’re set up as a team on Magical, Lee says they’ve also been able to use it as a tool for collaboration, as well. When someone on the team has a great email template or an automation they want to share with everyone else, they can easily do so in the app with just a simple click.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"As an example, today I have to send an email to a potential customer. My boss said: ‘I have a really great email that we sent another customer. Try this.’ And I said: ‘Oh, I can turn this into a Magical shortcut.’ It’s a way to put a best practice into place and cement it so other people on my team can use it too.\"})}),/*#__PURE__*/e(\"p\",{children:\"On a personal level, Lee says Magical helps him get 5-10% more done on any given work day. Yes, that means he’s earning 5-10% more sales on some days—but it also means he gets to spend 5-10% more time with his kids at the end of other days. And that’s something Lee says you really can’t put a price tag on.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"Without Magical, I would be less efficient. I would be less productive. Once you start using a tool like this that’s so genuinely useful, giving it up would be like… It’d be like giving up your iPhone, right? None of us are going back to a flip phone for a reason.\"})})]});export const richText3=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"h4\",{children:\"The longer a customer waits on hold, the more annoyed they get. 🤬 So when you’re getting as many calls and emails per day as the customer support team at Mission Lane—every single second counts…\"}),/*#__PURE__*/t(\"p\",{children:[\"This became clear to \",/*#__PURE__*/e(\"strong\",{children:\"Emely Leal, Bilingual Account Coordinator\"}),\" shortly after she joined the company. There seemed to be an endless queue of support calls and emails coming in on any given day—and she quickly found herself overwhelmed by the sheer quantity of tickets she was responsible for answering:\\xa0\"]}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"The company is growing and there have been more applicants joining the Mission Lane community. I’m on both the Spanish and English queue, so I’m taking around 25 calls per hour, or trying to answer about 50 emails. We’re so, so busy.\"})}),/*#__PURE__*/e(\"p\",{children:\"For Emely, this was her first time working a role where she would be answering phone calls from customers. And there was a lot of pressure for her to not only be accurate and helpful—but also take detailed notes after each call documenting what was being discussed.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"There’s a specific timeframe goal after each call, and compensation and potential promotions depend on that. I cannot multitask, so it was taking me a lot of time to finish up notes after every call. It finally got to the point where this was having an impact on my stats and having a domino effect on other parts of my job.\"})}),/*#__PURE__*/e(\"p\",{children:\"The clock was ticking. (Literally.) So, Emely needed to find a more efficient way to take notes during these customer calls. Thankfully, she noticed that many of the conversations she was having were starting to feel familiar. And the emails were starting to give her a sense of deja vu as well…\\xa0\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"We do get a lot of very similar calls and very similar emails. Credit card application support, lost credit cards, issues with payments… I just wanted to avoid having to type out the same thing every time we get the same question.\"})}),/*#__PURE__*/e(\"h4\",{children:\"A colleague let Emely in on a little secret: there’s a faster way to take notes and send repetitive emails. ⏱ And it wouldn’t take long for her to get set up, either…\\xa0\"}),/*#__PURE__*/t(\"p\",{children:[\"Little did Emely know, some of her colleagues on the Mission Lane team had already solved this problem using the \",/*#__PURE__*/e(a,{href:\"https://www.getmagical.com/\",motionChild:!0,nodeId:\"TtvixegoL\",openInNewTab:!1,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(o.a,{children:\"Magical\"})}),\" app. When her timeframe stats started to slip, one of them pulled her aside to show her how she could use text expansion shortcuts in her phone calls and emails.\"]}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"A teammate shared Magical with me because my timeframe stats were obviously not doing very well. They told me: ‘Hey, I have these text expansion shortcuts already made. This is working for me right now, and it’s saving me time.’ They told me I could tweak each one and make it my own.\"})}),/*#__PURE__*/e(\"p\",{children:\"Even better: because Mission Lane had set up a team on Magical, Emely was able to get instant access to all the most popular shortcuts her colleagues were using. They had already set up triggers for common things they needed to type out all the time—like how to respond when a customer had lost their credit card, or to document when a customer was running into a common problem during the application process.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"I was a little bit intimidated at first because I couldn’t remember all the triggers. But then I discovered you could just type in slash slash and the keyword, and it will pop up with all the options you need. That’s amazing.\"})}),/*#__PURE__*/e(\"p\",{children:\"This especially came in handy during the phone calls Emely had with customers. With Magical at her side, she found she was able to better focus on what they were saying. (And worry less about frantically typing out notes.) Emely could just keep calm, expand the relevant note shortcuts, and carry on with her day.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"Like I said, I can’t multitask. That’s why I like Magical, because I can focus on the call with the card holder and just type keywords. So whenever the call finishes, it’s much easier for me at the end to just expand them with shortcuts and finish the notes.\"})}),/*#__PURE__*/e(\"p\",{children:\"Oh, and the support emails? Pshaw—those responses practically wrote themselves with the help of fill-in-the-blank variables.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"Emails are very easy now too. If it’s a quick answer, Magical really shines. Because it’s so freakin’ easy to finish it in a minute. You just type the trigger, fill in some blanks, and you’re good to go.\"})}),/*#__PURE__*/e(\"h4\",{children:\"Now, dozens of colleagues are sharing Magical shortcuts at Mission Lane. 👏 They’re becoming more productive as a team, and they have the improved timeframe stats to prove it…\\xa0\"}),/*#__PURE__*/e(\"p\",{children:\"For Emely, this completely turned around her job performance. With Magical at her side, she was able to fire off more support email responses and get her call notes completed faster than ever before. This is a big deal for her not just on a professional level—but on a personal level as well.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"I’ve saved about 30 hours so far using Magical. When I saw that, I was like: ‘Woah.’ My stats have improved, I’ve gotten more of the job down because of it. That means more opportunities in terms of potential promotions and compensation, too.\"})}),/*#__PURE__*/e(\"p\",{children:\"Word has spread fast through Mission Lane. Now, almost everyone on the team is sharing shortcuts and using Magical to get their work done faster—saving a collective 25,000+ hours across the department. Team leads and managers have embraced this new tool as well, because it means they’re able to better serve their customers.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"I’m not the only one—most of my teammates and the people who trained me have recommended Magical for this reason. My manager has been very supportive. He sees that Magical has been very helpful for the team. It’s been booming at Mission Lane because it helps us finish notes faster and help more customers.\"})}),/*#__PURE__*/e(\"p\",{children:\"In some ways, it’s all come full circle too. Because now Emely is the one sharing Magical shortcuts with new team members who are struggling to improve their timeframe statistics. (Cue the Lion King soundtrack.)\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"Now, I'm sharing Magical with new teammates who are entering the company. They really like it, because it helps you save a ton of time. A tremendous amount of time, actually. It’s been very helpful not just for me—but for our entire team.\"})})]});export const richText4=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"h4\",{children:\"Meet Emily. 👋 She helps teachers and principals set up and troubleshoot educational tech for better student learning. But that’s not always as easy as it sounds…‍\"}),/*#__PURE__*/t(\"p\",{children:[\"As anyone who has worked in an online customer service role knows—the job ain’t easy. You’re usually juggling a ton of incoming messages every single day from customers all over the map, as well as making sure new customers are having a smooth onboarding experience. This is exactly the case for \",/*#__PURE__*/e(\"strong\",{children:\"Emily Stewart, Customer Success Expert at MobyMax\"}),\":\\xa0\"]}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"“MobyMax has a lot of components and features. For someone who is not super technologically savvy, it can be a little bit overwhelming. And so, I do a lot of support. At the beginning of the year, I get accounts set up and send emails to all the principals and teachers to let them know that I’m the point of contact for them if they have any questions.”\"})}),/*#__PURE__*/t(\"p\",{children:[\"For Emily, this means a lot of fielding the same types of questions that tend to come in on a daily basis. \",/*#__PURE__*/e(\"em\",{children:\"“How does this feature work?” “What do I need to do in order to set up my student roster?” “Where do I find my password information?”\"}),\" Needless to say—she ends up typing out a lot of the same responses, over and over (and over) again. But that’s not the only part of her job that gets repetitive…\"]}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"“At the beginning of the school year, one thing we have to do is “pick up” accounts in Salesforce. I have to note a lot of\\xa0 information: the district type they have, when the order was created, when the order expires, the SKU number, the roster manager, etc. I need that information for the emails that I send.”\"})}),/*#__PURE__*/t(\"p\",{children:[\"Doing that once doesn’t sound too bad. But what if you had to do that 100 times? \",/*#__PURE__*/e(\"em\",{children:\"What if you had to do that 100 times every single day?\"}),\" Emily says this is how what seems like a minor annoyance at first can turn into a major headache over the long-term.\"]}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"“It’s a lot of switching tabs. ‘Okay. It's this date.’ Switch back to the tab, write the date. ‘Okay, expiration date. Let me double check that.’ Switch back to the other tab. Going back and forth like that is just annoyingly repetitive. You see that flash of information every time you open a tab—it’s visually overstimulating.”\"})}),/*#__PURE__*/e(\"h4\",{children:\"Emily decided to try Magical. ✨ Now, her messages to customers practically write themselves. And all that data entry? Well, let’s just say it got a whole lot faster…\"}),/*#__PURE__*/t(\"p\",{children:[\"In one of her previous roles, Emily had used a simple text expander to make answering support queries easier. She might’ve tried going down that road again—were it not for one of her coworkers mentioning that she should really give \",/*#__PURE__*/e(a,{href:\"http://www.getmagical.com/\",motionChild:!0,nodeId:\"TtvixegoL\",openInNewTab:!1,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(o.a,{children:\"Magical\"})}),\" a try first.\"]}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"“I didn't hear about Magical specifically until one of my coworkers actually recommended it. I had known a little bit about how text expanders work, so I started setting it up and exploring and figuring out all the cool things it can do.”\"})}),/*#__PURE__*/e(\"p\",{children:\"It didn’t take long for Emily to realize that Magical was much more powerful than any of the other apps she had used previously. She quickly started playing around with some of the features that even her colleagues and manager didn’t know about.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/t(\"p\",{children:[\"“At first I was using Magical purely as a text expander. I’d type the shortcut and it would pop out the phrases or sentences I needed. I still use that really often, to save time sending messages. But then I discovered \",/*#__PURE__*/e(a,{href:\"https://www.getmagical.com/change-log/december-2021-release\",motionChild:!0,nodeId:\"TtvixegoL\",openInNewTab:!1,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(o.a,{children:\"variables\"})}),\" and \",/*#__PURE__*/e(a,{href:\"https://support.getmagical.com/hc/en-us/articles/6035764344347-Intro-to-transfers-beta-\",motionChild:!0,nodeId:\"TtvixegoL\",openInNewTab:!1,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(o.a,{children:\"transfers\"})}),\" and all their magical power.”\"]})}),/*#__PURE__*/e(\"p\",{children:\"After a little bit of tinkering, Emily discovered that all the information she was used to having to pull from one tab to the other could be easily tracked within Magical as variables. All she had to do was map out that information once—and it would be saved forever. Now, she can type in a simple “//” and automatically fill in her customer account information wherever it needs to go.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"“I can map those variables because the pages in Salesforce are set up very consistently. So when I need to transfer the account into Salesloft, I just type my shortcut and—boom. It’s pulled in all the dates I need, the SKU number … all of that information I used to have to try and hold in my head or copy and paste between tabs. It’s really helpful for both my flow and my sanity. It’s so much more organized now.”\"})}),/*#__PURE__*/e(\"h4\",{children:\"‍Heading into a new school year, Emily says Magical is saving her life. (Her words—not ours!) She’s able to leave at the end of the day with her workload done, stress-free. And her colleagues are wondering how she does it…‍\"}),/*#__PURE__*/e(\"p\",{children:\"Even at this point, Emily says she’s still just scratching the surface of what Magical can do for her in her role as a customer success expert. She’s eager to continue playing around with the app to see what else she can automate to save time.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"“I've confirmed that Magical can work within some of the backend pages of MobyMax as well. So, for example, with just one click of the button, I’ll be able to pull 10 different numbers from that district’s data tab and put it in an email to send it on to the school administrator. Now that the school year is starting, and I’m going to be sending that information over and over again? Oh my gosh, that is going to save my life.”\"})}),/*#__PURE__*/e(\"p\",{children:\"Emily says using Magical gives her a greater sense of “peace of mind” within her role. Working in customer support can be one of the most stressful jobs within a company—and so she says she appreciates anything that can make her life even a little bit easier.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"“You're trying to get all your emails answered before you leave for the day. You’re trying to get all of your tasks done. With Magical, I’m not spending all day with that worry in my head. There’s a much better chance of me getting through everything. It cuts down on the stress you experience.”\"})}),/*#__PURE__*/e(\"p\",{children:\"As for the rest of her team? Well, now Emily has a few magic tricks up her sleeve to share with them:\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"“I was on a call with my manager and some of my colleagues and I was like: ‘Hey, do you guys want to see something really cool?’ I showed Magical to them and they were blown away.”\"})}),/*#__PURE__*/e(\"p\",{children:\"‍\"})]});export const richText5=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"h4\",{children:\"Documentation is the bane of existence for all medical practitioners. 😤 Every year, medical providers are being asked to see more patients and meet more rigorous and detailed documentation requirements\"}),/*#__PURE__*/e(\"p\",{children:\"Dr. Laurence Beer is always looking for ways to improve not just his processes—but the processes of all the doctors and nurses he works with as well. He is the Medical Director of Compliance for Transitional Care Physicians of America (TCPA), so he has seen first-hand how the pressure of increased documentation requirements in the last few years has affected his team of healthcare professionals.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"In the medical world, efficiency is everything. It seems that every year doctors and nurses are being asked to see more patients. So anything we can do to squeeze efficiency out of our processes is really valuable to us.\"})}),/*#__PURE__*/e(\"p\",{children:\"One area Dr. Beer identified they could save time? Documentation. TCPA providers write notes after every patient encounter using an electronic medical record (EMR) system. But while the software they work with has some basic functionality to help them write notes faster, it isn’t always the easisest use.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"All medical practices rely on electronic medical records. But one of the problems is that they have varying degrees of usability. Some of them are really horrible and clunky. The one we use has some basic functionality to speed up documentation with shortcut keys—but it’s many mouse clicks to get to that, and it can be cumbersome to write new ones.\"})}),/*#__PURE__*/e(\"p\",{children:\"For example, the notes on a physical exam at the TCPA might start with: “Well-nourished, elderly male, in no acute distress.” But to insert the shortcut key for that line within their EMR would take a physician or nurse up to six mouse clicks. (Six!) Dr. Beer knew there had to be a better way…\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"It just occurred to me: ‘Why is it so time consuming and unfriendly to do this?’ And I thought, ‘Gosh, isn’t there someone out there who has a standalone product that solves this problem?’\"})}),/*#__PURE__*/e(\"h4\",{children:\"Thankfully, Magical does what clunky EMR software doesn’t. ✨ Dr. Beer quickly discovered that this simple Chrome extension could save his team a lot of time and note-writing headaches…\"}),/*#__PURE__*/t(\"p\",{children:[\"After a couple of Google searches, Dr. Beer discovered \",/*#__PURE__*/e(a,{href:\"http://www.getmagical.com/\",motionChild:!0,nodeId:\"TtvixegoL\",openInNewTab:!1,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(o.a,{children:\"Magical\"})}),\". At first, he thought it seemed too good to be true. Could a simple Chrome extension actually work within their existing EMR software? Would it expand text shortcuts quickly enough for the doctors and nurses who would be using it dozens of times a day? He decided to try it out for himself to find out.\"]}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"When I found Magical, I was wondering if it would work within our software. So, I installed it on the Chrome browser and I was shocked at how well it worked. I realized all of this stuff we’d been doing with the software built into our electronic medical records could be done so much more efficiently using Magical.\"})}),/*#__PURE__*/t(\"p\",{children:[\"Dr. Beer especially loved Magical variables, which allow him to automatically fill in blanks within his notes for patient details like their name and age. He showed his boss, who also quickly got on board. (“What do you mean, \",/*#__PURE__*/e(\"em\",{children:\"it’s free?!\"}),\"”) They called a group meeting to show the rest of the physicians and nurses how it works and, before long, the entire company was using Magical shortcuts to improve their efficiency.\"]}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"What I can do in Magical with a single mouse click used to take five or six mouse clicks. Which doesn’t sound like a huge thing—except when you multiply that by 30 patients a day, and then multiply that by now over 100 practitioners. You’re talking thousands of mouse clicks a day.\"})}),/*#__PURE__*/e(\"p\",{children:\"But it would be no good if 100 different practitioners started using 100 different shortcuts for their notes. Dr. Beer says that in order to meet strict healthcare regulations, they also needed to improve their documentation for consistency and compliance purposes.\"}),/*#__PURE__*/e(\"p\",{children:\"That’s why the introduction of teams in Magical has been such a game-changer. Now, the leadership team at the TCPA can share a standardized list of shortcuts for every healthcare worker to use.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"The medical field is so highly regulated. They regulate down to the word what you’re allowed to say sometimes, for the purposes of documentation and billing. So the ability for leadership to vet phrases that are useful to the practice and disseminate to everybody with a single click has been a huge deal for us.\"})}),/*#__PURE__*/e(\"h4\",{children:\"Over the last two years, the team at TCPA has saved hundreds of thousands of hours thanks to Magical. ⏳ That’s not just better for the doctors and nurses who use it every day—it’s better for their patients, as well.\"}),/*#__PURE__*/e(\"p\",{children:\"Dr. Beer credits Magical for giving back his team so much valuable time. He says around 70% of the healthcare practitioners on their team are now using it on a daily basis, and that number is sure to grow as they continue to find new ways to use the software.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"I use Magical 100% of the days I work. I definitely use the variables—I was using them just 20 minutes ago. Personally, Magical saves me about an hour a day. Across the company, it’s saved us thousands of hours at this point, after two years of using it.\"})}),/*#__PURE__*/e(\"p\",{children:\"In particular, Dr. Beer says the ability to share message templates and shortcuts to specific sub-teams is something they’re just starting to explore. He says the team at TCPA is thinking about how they might set up different departments within the company on Magical to unlock even more efficiencies and time-savings.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"One of the things my boss was excited about was the ability to create multiple teams. Because we also have a back office who manages all the administrative work. And they don’t need the same phrases the clinicians need—so now we can set them up with their own shortcuts to start getting more efficient there as well.\"})}),/*#__PURE__*/t(\"p\",{children:[\"But at the end of the day, Dr. Beer says that you can’t argue with the value they’ve already gotten from such a simple and unassuming Chrome extension. His recommendation? Try it for yourself to see what Magical can do for you. (\",/*#__PURE__*/e(\"strong\",{children:\"Editor’s Note\"}),\": This is not an official doctor’s prescription. 😉)\"]}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:\"Nobody wants to go to school for many years just so they can be a transcriptionist and type out the same phrases 30 times a day. If you find yourself typing the same thing repeatedly in your job—I highly recommend you look into Magical. It’s a big time-saver and very easy to use.\"})}),/*#__PURE__*/e(\"p\",{children:\"‍\"})]});export const richText6=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"h4\",{children:\"Every time an EMR doesn’t integrate with another system, it’s a real pain in the neck. 💆 But how do you connect every payer portal, provider tool, and app to your EMR when you have 25,000+ clinics all using different systems…?\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/t(\"strong\",{children:[/*#__PURE__*/e(\"br\",{}),\"Section Summary:\"]})}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Preauthorization and Billing are a hassle when dealing with multiple payer portals, which causes greater error rate, more denials thereby lost revenue\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Patient charting is tedious, causing provider fatigue\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Disparate systems don’t talk, causing manual work\"})})]}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),\"If you’ve ever been to a physical therapist before, chances are that your PT was using software behind the scenes called \",/*#__PURE__*/e(a,{href:\"https://www.webpt.com/\",motionChild:!0,nodeId:\"TtvixegoL\",openInNewTab:!0,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(o.a,{children:\"WebPT\"})}),\". But while WebPT works amazingly well on its own—it doesn’t always connect well with other tools and apps.\"]}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/t(\"em\",{children:['“There are so many different applications that capture patient information these days that no single system will integrate with all of them.\\xa0Integrations can be expensive to create and maintain.\"',/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"strong\",{children:\"- \"})]}),/*#__PURE__*/e(\"strong\",{children:\"Keith Favreau, Senior Product Owner, WebPT\"})]})}),/*#__PURE__*/e(\"p\",{children:\"Prior authorization, in particular, can be a hugely time-consuming process for healthcare providers using WebPT, mainly because most insurance payer portals don't have integrations. This means a ton of manual work is involved in each prior authorization submission, where administrators need to copy and paste info (in a very pariticular manner) from WebPT into each of the separate payer portals.\"}),/*#__PURE__*/e(\"p\",{children:\"It’s slow. It’s tedious. It requires stressful memorization and attention to detail. And it means a patient can be accidentally denied or delayed a service. \"}),/*#__PURE__*/e(\"p\",{children:\"All of this amounts to a poor patient experience and lost revenue. If you turn someone away because you think they're not qualified for coverage because you misspelled something on the prior authorization form? That hurts your bottom line.\"}),/*#__PURE__*/t(\"p\",{children:[\"Worst of all, though—all the time healthcare providers spend filling out forms is time they’re \",/*#__PURE__*/e(\"em\",{children:\"not\"}),\" spending with patients. (Meaning even more lost revenue.) Keith and the team at WebPT knew they could find a better way for their customers.\"]}),/*#__PURE__*/e(\"h4\",{children:\"With Magical, providers\\xa0 using WebPT can securely transfer patient data into any payer portal, platform, tool, or system—instantly. No integrations, code, transferring PHI to a 3rd party, or anxious neck cracking necessary. 🙅\"}),/*#__PURE__*/e(\"p\",{children:\"Section Summary:\"}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Magical can pull info from any EMR system like WebPT and move it directly into any other software\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"No official integrations or APIs required\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Magical is local to your machine and doesn’t store any personal info, making it secure to use\"})})]}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),\"WebPT decided to partner with Magical to help its customers save time and generate more revenue on the tasks they complained about the most.\"]}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Here’s how it works\"}),\": With Magical, a provider can set up a simple automation to pull patient data from WebPT into any other piece of software (payer portals, payment platforms, etc.) All providers have to do is set up an automation once, and then they can use it every time the task comes up again in the future.\"]}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/t(\"p\",{children:[\"“I worked with a front office person in one clinic who was over the moon about it. She was telling me about all the different things she’s now able to do faster now in WebPT throughout the day thanks to Magical.\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"strong\",{children:\"- Keith Favreau, Senior Product Owner, WebPT\"})]})}),/*#__PURE__*/e(\"p\",{children:\"Tasks that used to take 2 minutes, 5 minutes, or even 10 minutes? With Magical, you can complete these in an instant.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/t(\"p\",{children:[\"“We automatically eliminate manual data entry. Magical AI tackles patient onboarding, lab requisition, and billing.”\",/*#__PURE__*/e(\"br\",{}),\"- \",/*#__PURE__*/e(\"strong\",{children:\"Jorge Pablo, Physical Therapist, Steppin' Up Physical Therapy\"})]})}),/*#__PURE__*/e(\"p\",{children:\"Magical automations also include pre-canned templates created by WebPT, that physical therapists can use for saving time when taking patient notes.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/t(\"p\",{children:[\"“We use pre-canned templates that automatically fill patient information. It saves me an hour and a half every single day.”\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"strong\",{children:\"- Michael Kovach, Physical Therapist, Triumph Physical Therapy\"})]})}),/*#__PURE__*/t(\"p\",{children:[\"Oh, and if you’re worried about HIPAA compliance? Worry not! Magical is local to the provider’s machine, never storing any patient health info when you automate and to and from your EHR system into payer portals, scheduling software, or other provider software—it all stays entirely on your system at all times.\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]}),/*#__PURE__*/e(\"img\",{alt:\"__wf_reserved_inherit\",className:\"framer-image\",height:\"360\",src:\"https://framerusercontent.com/images/yh57TLgx9yQuQeLPRIa4W6FB2A.png\",srcSet:\"https://framerusercontent.com/images/yh57TLgx9yQuQeLPRIa4W6FB2A.png?scale-down-to=512 512w,https://framerusercontent.com/images/yh57TLgx9yQuQeLPRIa4W6FB2A.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/yh57TLgx9yQuQeLPRIa4W6FB2A.png 1200w\",style:{aspectRatio:\"1200 / 720\"},width:\"600\"}),/*#__PURE__*/e(\"h4\",{children:\"‍Now, WebPT recommends all providers to download Magical when they start using the platform. Not only does it make the EMR connect better to other systems—it also helps them get lower billing errors and higher revenue resulting in better patient and provider experience. ⭐️\"}),/*#__PURE__*/e(\"p\",{children:\"Section Summary:\"}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Providers are using Magical to connect WebPT to other systems, such as payer portals\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"This is giving providers more time to see patients in a day, increasing their revenue\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"It’s easy: 10 seconds to download Magical, minutes to onboard\"})})]}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),\"With Magical, things like prior authorization and billing that used to take hours every day on WebPT now take a matter of minutes. providers simply have to click a button to move patient information from one system into another.\"]}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/t(\"em\",{children:['\"With Magical\\'s ability to map placeholders to fields from any browser app, it is possible for the customer to create their own integration exactly the way they want it.\"',/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"strong\",{children:\"‍\"})]}),/*#__PURE__*/e(\"strong\",{children:\"- Keith Favreau, Senior Product Owner, WebPT\"})]})}),/*#__PURE__*/e(\"p\",{children:\"No more switching tabs to check and double check how a patient spells their last name, or to make sure you put a comma in exactly the right spot. 👏👏\"}),/*#__PURE__*/e(\"p\",{children:\"For someone like Andrea Wasylow, physical therapist at Pappas OPT Physical, Sports & Hand Therapy, this has been a total game-changer. She has gotten 1.5 hours back every day to spend with new clients, which amounts to seeing an additional 2 patients per day.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/t(\"p\",{children:[\"“We increased revenue by decreasing billing errors and by speeding up patient charting by 25%.”\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"strong\",{children:\"- Andrea Wasylow, Physical Therapist, Pappas OPT\"})]})}),/*#__PURE__*/t(\"p\",{children:[\"The best part? Magical is so easy to set up and use. It only takes 10 seconds to download, and a few minutes to onboard. Try it out for yourself today: \",/*#__PURE__*/e(a,{href:\"https://www.getmagical.com/install\",motionChild:!0,nodeId:\"TtvixegoL\",openInNewTab:!1,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(o.a,{children:\"https://www.getmagical.com/install\"})})]})]});export const richText7=/*#__PURE__*/t(i.Fragment,{children:[/*#__PURE__*/e(\"h4\",{children:\"ZoomCare’s slogan is: “Healthcare on your schedule.” But in order to provide the best possible on-demand experience for their patients, they need to be able to move fast...\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),\"If you work in healthcare, or if you’ve ever been to a doctor’s office, being in a state of “waiting” feels like an epidemic. There is literally a room for it now: the WAITING ROOM. Keeping appointments on time while providing personal and accurate care… sounds impossible.\"]}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"For most healthcare providers, but not for \"}),/*#__PURE__*/e(a,{href:\"https://www.zoomcare.com/\",motionChild:!0,nodeId:\"TtvixegoL\",openInNewTab:!0,scopeId:\"contentManagement\",smoothScroll:!1,children:/*#__PURE__*/e(o.a,{children:/*#__PURE__*/e(\"strong\",{children:\"ZoomCare\"})})}),/*#__PURE__*/e(\"strong\",{children:\".\"})]}),/*#__PURE__*/e(\"p\",{children:\"ZoomCare is a healthcare provider with a unique model of offering on-demand Daily Care, Urgent Care, Primary Care, and Emergency Care, across the United States. Their digital-first approach makes them a trusted provider for thousands of patients. Operations span 50+ clinics, where all their healthcare services are streamlined through their app, simplifying scheduling and communications.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/t(\"em\",{children:[\"“Our special sauce is our scheduling. Being able to schedule what you want, when you want it, and where you want it. The only way our clinics can make that work is by having tools that make our providers more efficient.” \",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"strong\",{children:\"- Jeremy Huffman, IT Manager, ZoomCare\"})]})})}),/*#__PURE__*/e(\"p\",{children:\"Jeremy Huffman, an IT Manager at ZoomCare explains that clinics are typically plagued with long wait times, unavailable appointment blocks, and piles of admin work for healthcare providers. The status quo is broken for both healthcare provider and their patients. Patients spend hours searching for a location and time that makes sense for them. Healthcare providers spend more time on follow-up tasks than providing health solutions.\"}),/*#__PURE__*/e(\"p\",{children:\"ZoomCare set out with a mission to change that.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"So how does ZoomCare do it?\"})}),/*#__PURE__*/e(\"p\",{children:\"ZoomCare uses emerging tools and processes, constantly finding ways to reduce patient wait times. It’s what makes their patient experience so smooth. Jeremy highlights one central tool to their efficiency, Magical.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/t(\"em\",{children:['\"ZoomCare providers are using Magical to take patient notes. ER\\xa0doctors, family nurses, nurse practitioners... They\\'re using Magical so they can get through the patient charts very quickly.\"',/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"strong\",{children:\"- Jeremy Huffman, IT Manager, ZoomCare\"})]})})}),/*#__PURE__*/e(\"p\",{children:\"It started with a small group of healthcare workers who tested Magical. Quickly, the word spread from clinic to clinic. Now, 200+ ZoomCare healthcare providers use Magical to save time without compromising patient outcomes. Jeremy shared that one of the reasons so many providers use Magical is because of how simple it is to get set up and share best practices.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/t(\"em\",{children:[\"“You can distribute that source of truth to the team…Medical practitioners continue to share and refine templates until they're very detailed and answer all the questions that our patients might ask.”\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"strong\",{children:\"- Jeremy Huffman, IT Manager, ZoomCare\"})]})})}),/*#__PURE__*/e(\"p\",{children:\"ZoomCare healthcare providers across all roles use Magical. They now offer speedier and more personalized charting in their Electronic Medical Records (EMR). Using Magical also helps automate how they write and send at-home care instructions. Providers even share resources across clinics, so every patient gets the most accurate and up-to-date information.\"}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})}),/*#__PURE__*/e(\"img\",{alt:\"__wf_reserved_inherit\",className:\"framer-image\",height:\"249\",src:\"https://framerusercontent.com/images/At9Bx5ewIJio2ZH2mZJgUv8pejk.png\",srcSet:\"https://framerusercontent.com/images/At9Bx5ewIJio2ZH2mZJgUv8pejk.png?scale-down-to=512 512w,https://framerusercontent.com/images/At9Bx5ewIJio2ZH2mZJgUv8pejk.png 800w\",style:{aspectRatio:\"800 / 498\"},width:\"400\"}),/*#__PURE__*/e(\"h4\",{children:'Magical is integral to the daily operations of ZoomCare. Their team uses patient charting automations to provide accurate, secure, and personalized care—so every patient visit is the \"perfect visit.\"'}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),\"Magical is the hub of healthcare automation for ZoomCare. Providers use charting and follow-up message templates to move quickly. Magical templates have intelligent word placeholders, so providers can personalize each patient interaction. This efficiency is made possible with secure and local automations from Magical.\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"br\",{className:\"trailing-break\"})]}),/*#__PURE__*/e(\"img\",{alt:\"__wf_reserved_inherit\",className:\"framer-image\",height:\"400\",src:\"https://framerusercontent.com/images/1o9gcPA5vI0W7mDQGg3yHyANNi4.png\",srcSet:\"https://framerusercontent.com/images/1o9gcPA5vI0W7mDQGg3yHyANNi4.png?scale-down-to=512 512w,https://framerusercontent.com/images/1o9gcPA5vI0W7mDQGg3yHyANNi4.png?scale-down-to=1024 1024w,https://framerusercontent.com/images/1o9gcPA5vI0W7mDQGg3yHyANNi4.png 1064w\",style:{aspectRatio:\"1064 / 800\"},width:\"532\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),\"Magical enables ZoomCare providers to:\"]}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Always Stay on Schedule\"}),\": Providers can rapidly document patient encounters with detailed notes, leveraging Magical's text expansion and personalized placeholders.\"]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Improve Patient Communication\"}),\": Using shared templates, providers ensure consistent, detailed patient education and follow-up care instructions.\"]})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"strong\",{children:\"Support Personalized Care\"}),\": Despite its standardized templates, Magical allows individual customization, ensuring each patient's care feels personal and tailored.\"]})})]}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/t(\"em\",{children:[\"“The chart notes that they had created were very detailed. The only way they could have done that so quickly is by using Magical.”\",/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"strong\",{children:\"- Jeremy Huffman, IT Manager, ZoomCare\"})]})})}),/*#__PURE__*/e(\"p\",{children:'With automation, ZoomCare delivers the \"perfect visit\" by being more efficient and attentive to patient needs.'}),/*#__PURE__*/e(\"h4\",{children:\"ZoomCare put its trust in Magical based on proven results. The automations are not only cutting down on wait times—but improving their patient-centric care as well.\"}),/*#__PURE__*/t(\"p\",{children:[/*#__PURE__*/e(\"br\",{}),\"When selecting a partner, Jeremy was concerned about simplicity and security. Would it be easy for providers to onboard to the tool? Is no IT implementation or maintenance required? Does the tool meet strict data privacy requirements?\"]}),/*#__PURE__*/e(\"p\",{children:\"Magical checked all the boxes. Simplicity, no tech support needed, and compliance - Magical passed all the tests of the IT and cybersecurity teams.\"}),/*#__PURE__*/e(\"p\",{children:\"ZoomCare's widespread adoption was a success thanks to Magical’s ability to seamlessly fit into providers’ workflows, significantly improving clinical efficiency without compromising patient care quality.\"}),/*#__PURE__*/e(\"blockquote\",{children:/*#__PURE__*/t(\"p\",{children:['\"Magical had become so much a part of the everyday workflow in our effort to create the perfect visit for our patients.\"',/*#__PURE__*/e(\"br\",{}),/*#__PURE__*/e(\"em\",{children:/*#__PURE__*/e(\"strong\",{children:\"- Jeremy Huffman, IT Manager, ZoomCare\"})})]})}),/*#__PURE__*/e(\"p\",{children:/*#__PURE__*/e(\"strong\",{children:\"Providers save 4 hours every week with Magical.\"})}),/*#__PURE__*/e(\"p\",{children:\"Magical has profoundly improved ZoomCare’s provider and patient experience.\"}),/*#__PURE__*/t(\"ul\",{children:[/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Providers manage documentation swiftly, allowing for more timely and focused patient interactions.\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"Provider efficiency leads to on-time appointments and personalized care, increasing patient satisfaction.\"})}),/*#__PURE__*/e(\"li\",{\"data-preset-tag\":\"p\",children:/*#__PURE__*/e(\"p\",{children:\"The adoption of Magical has bolstered internal morale by equipping providers with tools to make their jobs easier.\"})})]}),/*#__PURE__*/e(\"p\",{children:\"ZoomCare's journey with Magical exemplifies how the right productivity tools can transform healthcare delivery. 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