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Zendesk for Developers

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Fight for your right to program

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Zendesk is open, flexible, and built natively on AWS. You can connect all your data sources, power innovative customer experiences, and build any app or automation you want.

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\\nSee resources
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A new challenger has entered the arena

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Old school developer tools are stuck in the past—outdated, inflexible, and counterintuitive. And that makes building the apps of the future a challenge. No, not the good kind of challenge. More like frustrating. Annoying. Dumb.

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The Zendesk developer platform gives you the freedom to build what you want, how you want it. With nothing to hold you back, we offer you a different kind of challenge: What could you build?

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Developer friendly. For real.

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Build faster and smarter

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Learning a new programming language or framework that only works for one platform doesn’t make sense. Zendesk has a better idea: build and deploy apps faster with intuitive developer tools and use the open-source libraries you already know and love.

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Don’t fence yourself in

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Don’t lock yourself to rigid platforms with limited APIs that restrict how and where you can build. Access, integrate, and extend your data anywhere with an event-driven platform and robust APIs that let you build anything—inside or outside of Zendesk.

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Stay on the cutting edge

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No one should be bullied by technology, and no one should be forced to use outdated, proprietary languages. Take advantage of the latest and greatest trends and tools to build innovative apps and experiences.

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I get it, just take me to the docs

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Build anything you want

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Connect your data

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Store and manage all your customer data across Profiles, Events, Objects, and Conversations in a single platform with Zendesk Sunshine.

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Make the Suite even sweeter

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Check out all the stuff you can do to extend the Zendesk Suite: Build custom apps for Support and Chat, integrate telephony systems with the Talk CTI Toolkit, and create custom themes with help center APIs.

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Spread the support around

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Use the Zendesk Web Widget and mobile SDKs to put help where customers are – on your website, your mobile apps, or even your smart fridge (if you happen to be in the smart fridge business).

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Put messaging anywhere

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Unify customer conversations and deliver an interactive messaging experience across web, mobile, and social channels with Sunshine Conversations.

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Never stop streaming

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Stream your Zendesk data into key AWS services with Amazon EventBridge, or streamline workflows and build automations in Zendesk with APIs for pretty much everything.

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Don’t keep it to yourself

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Submit your apps and custom help center themes to the Zendesk Marketplace for others to use.

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Are you not impressed?

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Check out these fancy logos

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Join the community

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Sign up to receive the quarterly developer newsletter, learn about new features and the latest webinars, and get exclusive access to the Zendesk developer Slack channel. All it costs is your email.

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\\nI want in
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',style:{border:0,width:1280,height:800,position:\"absolute\",left:0,top:0,transform:\"scale(\"+width/1280+\")\",transformOrigin:\"top left\"}})});}function ProductPageScroll({name,still}){const root=React.useRef(null),frame=React.useRef(null);const[width,setWidth]=React.useState(440);React.useEffect(()=>{const el=root.current;if(!el)return;const ro=new ResizeObserver(([e])=>setWidth(e.contentRect.width));ro.observe(el);return()=>ro.disconnect();},[]);React.useEffect(()=>{const el=root.current;if(!el||still)return;const io=new IntersectionObserver(([e])=>frame.current?.contentWindow?.postMessage({type:\"zd-product-visible\",visible:e.isIntersecting},\"*\"),{threshold:.2});io.observe(el);return()=>io.disconnect();},[still]);const html=name===\"sell\"?'
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Make a big deal of it

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Sales CRM to enhance productivity, processes, and pipeline visibility for sales teams
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Start free trial
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\\n\"Zendesk\\n

SALES CRM SOFTWARE

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Sales tools built for sales people

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Your sales reps didn\\'t get hired to deal with difficult software. Zendesk Sell is simple and designed to keep reps selling. Sell removes the friction from deal updates so your team can always access, analyze, and collaborate on relevant deal data.

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Turn conversations into conversions

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Sell gives reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. For example, when a support ticket turns into questions about new products, the lead can be handed off to sales. Keeping track is easy because data capture is automated, so reps and agents can stay on the same page.

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Swing into action

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Always have eyes into what’s going on with your sales pipeline. Sell makes it easy to keep your team focused on the highest value leads and deals without worrying about daunting administrative tasks. You can build and manage a pipeline that aligns with your business so your reps can prioritize your customers and prospects.

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\\n\"Intermind\"\\n
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“Zendesk Sell has improved our sales productivity. We have redistributed sales force efforts to more promising projects and the accuracy of the monthly revenue forecast increased from 30% to 10% deviation.”
\\nNataliya Agafonova, Chief Operating Officer at Intermind\\n
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Just a few clicks do the trick

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Make calls, send emails, schedule meetings, and view deal history all from one place—without logging everything by hand. With Sell, you get Smart Lists to help you segment and filter your leads and deals in real-time, so you can stay organized and spot opportunities. When it comes time to close deals, you can do it anywhere, because Sell gives you the power of a desktop sales tool in the palm of your hand—even when you\\'re offline.

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Plays well with others

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We know that you use other tools to keep things running smoothly. Whether you want to track campaigns through Mailchimp or view the status of contracts in Pandadoc, all the information you need is added to Sell. You can even build your own apps using the Zendesk Apps framework.

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Drive the action with data

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Track every interaction with every customer, and turn that data into reports that help analyze and forecast your business. With Sell, you get drag-and-drop dashboards, as well as 30+ out-of-the-box reports for visualizing, understanding, and interacting with your data.

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“Zendesk Sell offers powerful tools that help you build the right relationships, stay connected and focus on what you do best—selling. Zendesk Sell seamlessly connects to Zendesk Support creating a fluid customer journey and ensures agents and reps are always on the same page.”
\\nLawrence Lewis, Senior Director of Client Services at DYME\\n\\nRead the story \\n
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Take the lead

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Start free trial
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':'
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Use your know-how

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A smart knowledge base for better self-service and empowered agents

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Help desk software

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Knowledge is power.
Using it is powerful.

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Support teams know the most about customer issues — and the best way to solve them. That’s why a knowledge base is a crucial part of any company’s customer experience strategy. It organizes frequently asked questions, product details, policies, and more, and empowers customers and agents with that information. Integrated seamlessly with Zendesk Support, Zendesk Guide is a smart knowledge base. It’s built to help you and your team continuously improve your content, keep it up to date, and serve it to customers before you can say “FAQ.”

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“After implementing Zendesk Guide, the team quickly reaped the benefits, including deflections that dropped the number of emails from more than 350 a day to a very manageable 150.”
\\nDaniel Santrella, Director of Customer Engagement at Reverb\\n
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\\n57% reduction in email from self-service\\n

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\\n10:1 self-service ratio\\n

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Products used

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First, the help center

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A well-stocked knowledge base is the cornerstone of self-service. Start by configuring a responsive, branded help center — then customize it to suit your needs. Next, you’ll need to fill it with knowledge. Guide offers a WYSIWYG editor and a Google Docs importer to make the process as fast and intuitive as possible. It’s also automatically search-engine optimized. Bingo.

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(If you need more than one help center, you can also easily set up and manage multiple for different brands, products, or audiences. Go wild.)

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Knowledge at every turn

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Now that you have your first batch of content, it’s time to think about distribution. Self-service is fastest and most relevant when customers get help in the middle of what they’re already doing. That’s why Guide allows you to write in one place and distribute to all your channels at once. If you want to connect with customers outside your help center, you’ll want to look into the Web Widget and the Mobile SDK, which give customers in-context support inside your product or on your website.

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Power up the team

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Getting your help center set up can be a serious investment of time and energy. That’s why Guide includes tools that help your team lend a hand. For example: the Knowledge Capture App. It lets agents draft new articles and knowledge on the fly, flag old content for improvements, and share AI-powered article recommendations inside tickets. Once you’re feeling confident, take it one step further and allow any agent to help with the publishing process on Guide Enterprise.

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Get the Guide guide

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Learn the key steps to building a best-in-class knowledge management program.

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\\nDownload your guide
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Built-in best practices

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As your business and support operations grow more complex, it’s important to make sure your knowledge base stays relevant. Guide is engineered to provide a streamlined content creation, revision, and approval process that doesn’t just invite new content, it helps keep it up to snuff.

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\\nRobust reporting\\n

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Not all content is created equal. Guide has built-in reporting to help you identify what’s working, and what to write next. For a deep dive into optimizing with the right metrics, check out this ebook.

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\\nAutomate your upkeep\\n

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Machine learning can help you keep tabs on your knowledge base, and see which content is doing well and which needs editing or attention. That’s why we’ve built Content Cues.

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\\nCollaborate and listen\\n

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Engage your whole team to caretake content. Automatic updates on article changes and collaborative publishing workflows empower your agents and keep everyone in the loop.

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“We love the help center in Zendesk Guide because it’s easy to use. We get some great analytics out of it in terms of which articles are being used the most. It helps us to make adjustments and to see what’s helping our users.”
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\\n17% self-service ticket deflection\\n

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\\n200 million users\\n

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.gd-lockup-group img{display:block;max-width:100%;height:auto;object-fit:contain}.zd-case[data-zendesk-case-study=\"garden\"] .gd-lockup-primary img{width:96px}.zd-case[data-zendesk-case-study=\"garden\"] .gd-lockup-endorsed img{width:112px}.zd-case[data-zendesk-case-study=\"garden\"] .gd-lockup-horizontal img{width:180px}@media(max-width:1199px){.zd-case[data-zendesk-case-study=\"garden\"] .gd-lockup-row{grid-template-columns:minmax(0,1fr)}}@media(max-width:809px){.zd-case[data-zendesk-case-study=\"garden\"] .gd-lockup-row{gap:12px}.zd-case[data-zendesk-case-study=\"garden\"] .gd-lockup-group{min-height:216px;padding:24px;gap:24px}}\n[data-zendesk-case-study=\"brand\"] .zd-curated-emails{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:32px;align-items:start;padding:40px;background:#edf3f0}[data-zendesk-case-study=\"brand\"] .zd-curated-emails>.zd-brand-email-original{width:100%;max-width:360px;justify-self:center}[data-zendesk-case-study=\"brand\"] .zd-curated-emails>figure:not(.zd-brand-email-original){padding:0!important;background:transparent!important}[data-zendesk-case-study=\"brand\"] .zd-curated-emails a,[data-zendesk-case-study=\"brand\"] .zd-curated-emails img{display:block}@media(max-width:809px){[data-zendesk-case-study=\"brand\"] .zd-curated-emails{grid-template-columns:1fr;padding:24px;gap:32px}}\n.zd-case[data-zendesk-case-study=\"garden\"] .gd-toolkit>figure{height:auto;aspect-ratio:auto}.zd-case[data-zendesk-case-study=\"garden\"] .gd-toolkit>figure>img{width:100%;height:auto!important;aspect-ratio:auto!important;object-fit:contain;transform:none}\n[data-zendesk-case-study=\"brand\"] .zd-developer-stage{padding:56px 40px;background:#e9e5dc;overflow:hidden}[data-zendesk-case-study=\"brand\"] .zd-developer-browser{width:100%;max-width:1040px;margin:0 auto;border:1px solid rgba(3,54,61,.12);border-radius:8px;overflow:hidden;background:#fff;box-shadow:0 20px 45px -18px 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.zd-developer-stage{padding:28px 16px}[data-zendesk-case-study=\"brand\"] .zd-developer-toolbar{height:28px;padding:0 9px;gap:8px}[data-zendesk-case-study=\"brand\"] .zd-developer-address{font-size:8px}[data-zendesk-case-study=\"brand\"] .zd-browser-spacer{flex-basis:20px}}\n\n[data-zendesk-case-study=\"brand\"] .zd-work-gallery{margin-top:16px;background:#edf3f0;padding:24px 0 28px;overflow:hidden}\n[data-zendesk-case-study=\"brand\"] .zd-event-gallery{background:#f2efed}\n[data-zendesk-case-study=\"brand\"] .zd-gallery-controls{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:0 28px 18px;font:400 11px/1.4 \"Fragment Mono\",monospace;color:#68716e}\n[data-zendesk-case-study=\"brand\"] .zd-gallery-controls>div{display:flex;gap:8px}\n[data-zendesk-case-study=\"brand\"] .zd-gallery-controls button{width:36px;height:32px;border:1px solid #c6cfca;background:transparent;color:#03363d;cursor:pointer;font:18px 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.zd-gallery-card>img{width:100%;height:100%;object-fit:contain}\n[data-zendesk-case-study=\"brand\"] .zd-guide-motion-paired{max-width:none;margin:0;background:#d5e9e2;padding:0 40px 40px;display:grid;grid-template-columns:1fr 1fr;gap:24px}\n[data-zendesk-case-study=\"brand\"] .zd-guide-motion-paired>.zd-motion{grid-column:2;width:100%}\n.zd-gallery-dialog{position:fixed;inset:0;border:0;border-radius:0;padding:60px 32px 32px;margin:auto;width:min(1000px,94vw);height:90vh;max-height:90vh;max-width:94vw;background:#f5f6f3;overflow-y:auto;overscroll-behavior:contain;color:#03363d}\n.zd-gallery-dialog::backdrop{background:rgba(0,20,24,.78)}\n.zd-gallery-close{position:sticky;top:-45px;float:right;z-index:2;border:1px solid #c5ceca;background:white;padding:10px 16px;cursor:pointer;color:#03363d;font:12px \"Fragment Mono\",monospace}\n.zd-gallery-full{clear:both;max-width:850px;margin:0 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.zd-guide-motion-paired{display:block;position:absolute;right:16px;bottom:16px;width:82%;padding:0;margin:0;background:white;box-shadow:0 8px 24px rgba(3,54,61,.18)}[data-zendesk-case-study=\"brand\"] .zd-web-features .zd-guide-motion-paired>.zd-motion{width:100%;margin:0}@media(max-width:809px){[data-zendesk-case-study=\"brand\"] .zd-web-features .zd-guide-motion-paired{right:12px;bottom:12px;width:82%}}\n @font-face{font-family:\"Zendesk Historical Sharp\";src:url(\"https://framerusercontent.com/assets/MwUyh3RxEV9ZIVZLtijsZGL90sE.woff2\") format(\"woff2\");font-weight:400;font-style:normal;font-display:swap}\n @font-face{font-family:\"Zendesk Historical Sharp\";src:url(\"https://framerusercontent.com/assets/xsK35cKNHFYVBwStbmptom2Bqg.woff2\") format(\"woff2\");font-weight:700;font-style:normal;font-display:swap}\n .ze-poster-shell{container-type:inline-size;width:100%}.ze-poster{position:relative;aspect-ratio:4/5;width:100%;overflow:hidden;text-align:left;font-family:\"Zendesk 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