CHATBOT WELCOME MESSAGES
Editable example collection — 8 October 2026
By Alex Rostovtsev

These are fictional examples. Replace the context and promises with what your chatbot actually supports. Add real contact routes; do not leave placeholders in a published welcome message.

PRODUCT PAGE
Opening: Hi, I’m the website assistant. I can help with sizing, materials and delivery information for this product. What would you like to check?
Optional follow-up: Are you checking the size or how it fits?
Context note: Use the page context to narrow the offer. Ask the follow-up only when the visitor’s question leaves that distinction unclear.
Your version: 
Source / permission to check: 
Owner and date checked: 

PRICING PAGE
Opening: I’m the website assistant. I can explain what’s included in each plan and where the published prices differ. What are you comparing?
Optional follow-up: Which plans are you looking at?
Context note: Keep discounts, exceptions and custom quotes with the team that can approve them. Don’t imply that the chatbot can negotiate.
Your version: 
Source / permission to check: 
Owner and date checked: 

HELP CENTRE
Opening: Hi, I’m the help assistant. I can help you find setup instructions and troubleshooting steps. What are you trying to do?
Optional follow-up: What happens when you try that step?
Context note: A short description is often enough to start. Don’t ask for a full diagnostic report before you know what the problem is.
Your version: 
Source / permission to check: 
Owner and date checked: 

DELIVERY AND RETURNS
Opening: I’m the website assistant. I can explain delivery and return policies. For a specific order, use the order-support link on this page. What would you like to know?
Optional follow-up: Is this about the return policy or an order you’ve already placed?
Context note: This example assumes the chatbot cannot access orders. Mention order lookup only when that access actually exists, and use the proper account flow.
Your version: 
Source / permission to check: 
Owner and date checked: 

BOOKING PAGE
Opening: Hi, I’m the website assistant. I can explain the appointment types and what to prepare. Use the booking form to see available times and confirm an appointment. What would help you choose?
Optional follow-up: Are you choosing an appointment type or checking what to bring?
Context note: Use this wording when availability and confirmation live in a separate booking system. A helpful answer is not a booking confirmation.
Your version: 
Source / permission to check: 
Owner and date checked: 

REQUESTS FOR A PERSON
Opening: I’m the website assistant. I can help with general questions. If you need someone to review your account or make a decision, use the contact link on this page.
Optional follow-up: Would you like help finding the right contact route?
Context note: Point to a real, monitored route. Say the message has been sent only after a connected handoff system confirms it.
Your version: 
Source / permission to check: 
Owner and date checked: 

BEFORE USING THE COPY
Name the role: “Website assistant” or “help assistant” is usually clearer than a made-up person’s name. Let visitors know they’re talking to a chatbot.
Match the actual access: Read the opening beside the chatbot’s permissions. Remove any offer it cannot fulfil, including checking orders, booking times or sending messages.
Let the visitor answer: Avoid a long menu of capabilities. Ask a short question, then clarify what is missing. Don’t make them repeat information the page already gives you.

Site: https://chatbot-welcome-messages.framer.website/