# Travel enquiry form brief

Original editorial specification for A28. Adapt it to the agency's service and privacy policy. This is a proposed design, not a claim about controls in a particular platform.

| Field | Suggested behaviour | Purpose |
| --- | --- | --- |
| Holiday idea or destination | Allow free text and an undecided answer | Route the enquiry without forcing a guessed destination |
| Preferred dates | Support an approximate period and a flexibility note | Identify workable departure options |
| Departure preference | Allow an alternative airport or no preference | Set search scope |
| Party size | Ask adult and child counts; obtain ages when needed for a meaningful quote | Establish occupancy and relevant pricing needs |
| Budget | State whole-party or per-person basis and what it covers | Avoid different assumptions about the amount |
| Most important requirement | Optional short text; invite a conversation for support needs | Capture the constraint that changes the shortlist |
| Preferred response method | Email or telephone, according to available service | Set the appropriate contact route |
| Contact details | Require the details needed for the selected response | Let the adviser reply |
| Marketing choice | Separate from the request for help and designed for the agency's lawful process | Avoid confusing an enquiry with permission for campaigns |

Do not ask for passport copies, card details or detailed medical records in this initial form. Point to the appropriate secure process when further information is required. Provide clear privacy information near submission.

## Fictional handover test

Submit an agreed test enquiry for two adults and two children with a whole-party budget of £4,800. State that travel must start after Friday evening and that dates within the following school-break week are flexible. Include an optional note that adjoining rooms would be preferred rather than assumed available.

Check that the receiving record preserves the original wording, relevant page or offer context and preferred response method. Confirm the owner, cover arrangement and next action. Open the draft quoting workflow and check whether flexible dates and the Friday constraint remain visible; do not assume missing information has been inferred correctly.

Check the confirmation message on a phone. It should confirm receipt, describe the real response process and use a response window the team can honour. Treat the published accessibility guide as a separate, fuller review of barriers in the complete enquiry journey.

## Review record

Record the starting URL, form version, test date, owner and any lost or mislabelled information. Ask a colleague to prepare the next response without a verbal explanation. Their follow-up questions reveal which fields or handover notes need work.

Primary guidance: https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/data-protection-principles/a-guide-to-the-data-protection-principles/data-minimisation/