# Travel chatbot buyer test script

Run these tests with verified information for your own business and supplier configuration. The questions below are demonstration scenarios, not recorded customer conversations. All observed-result fields are intentionally blank.

| Test | Scenario | Expected behaviour to agree with the supplier | Observed result and evidence | Pass or retest |
|---|---|---|---|---|
| Known business fact | Ask for the opening hours supplied in your approved test knowledge | Answer matches the source; the team can identify where the answer came from | | |
| Missing fact | Ask about a service detail that is absent from the approved knowledge | Acknowledge the gap and use the agreed clarification or handover route | | |
| Changed fact | Change a test opening time, then ask the same question again | Demonstrate the update and approval process; explain when old information stops being used | | |
| Live search | Provide dates, party, airport and budget, then change one requirement | Search reflects the latest brief; any price comes from the actual connected search process | | |
| Available adviser | Ask for a person halfway through a complex enquiry | Transfer the full conversation and latest brief so the customer can continue | | |
| Offline team | Repeat the handover request with the team marked offline | Explain the next step honestly; deliver the enquiry to the agreed place with its context | | |

## Test record

| Field | Enter your details |
|---|---|
| Product and configuration | |
| Tester and date | |
| Supplier participating in demonstration | |
| Knowledge sources and their check dates | |
| Supplier connections used in search | |
| Team availability and escalation settings | |
| Conversation recording or screenshot reference | |
| Issue owner and correction required | |
| Retest date and observed outcome | |

Record a result as observed only after running the scenario. A fluent answer is not evidence of accuracy, live availability or booking attribution. Repeat relevant tests when knowledge or product configuration changes.

Prepared by Travelgenix, 18 October 2026. Original buyer test script; no private product access or hands-on results claimed.